Auctiva Fees Policy For Discontinued Plans

Auctiva.com Plans and Services

  1. Fee Schedule

      Free Tools
    Plan    		 Basic/Starter
    Plan[4]
    (Current Advanced)    		 Unlimited
    Plan[4]
    (Current Elite)    		 Premium
    Plan[4]
    (Current Pro)    		 Hobby
    Plan    		 Entry
    Plan
    Selling Channels eBay Only eBay Only eBay Only eBay Only eBay Only eBay & Amazon
    Active SKUs/Mo. N/A N/A N/A N/A 100 250
    Listings/Mo. N/A Up to 15[1] Unlimited Unlimited 100 Unlimited
    Included Image Hosting 100 MB[2] 500 MB[2] 1 GB[2] 1 GB[2] 1 GB 2 GB[3]
    Free Tools: Yes Yes Yes Yes Yes Yes
    Standard Tools: No Yes Yes Yes Yes Yes
    Premium Tools: No No No Yes No No
    Multi-Channel Tools: No No No No No Yes
    Monthly Fee - $3.95/$7.95 $19.95 $24.95 $15.99 $29.95
    Prepayment - 1 year - $39.95/$79.50 $199.50 $249.50 $159.50 $299.50
    Prepayment - 2 years - $75.05/$151.05 $379.05 $474.05 $303.05 $569.05
    Prepayment - 3 years - $106.65/$214.65 $538.65 $673.65 $430.65 $808.65

    [1] Additional listings over 15 will be charged at $0.50 each.
    [2] Basic, Starter, Unlimited and Premium users can purchase additional Image Hosting in 500 MB increments for $9.95/month.
    [3] Hobby and Entry Plan users can purchase additional Image Hosting in 1 GB increments for $9.95/month.
    [4] Effective 3/1/2022 the Basic/Starter/Starter ($7.95), Unlimited and the Premium plans are being discontinued; subscribers to those plans will be migrated to the current Advanced, Elite and Pro plans, respectively.

    Free Tools Plan features: Scrolling Gallery, Auto-Marketing E-mails, Basic Reports, Data Storage, View Counter, Auctiva Education, Image Hosting (100 MB Free)

    Basic Plan Features: Professional Templates, Auctiva Listing Tools, Shipping Insurance, Sales Management, Advanced Reports, Inventory, Consignment, Auto-Feedback and all Free Tools Plan features

    Starter Plan Features: Professional Templates, Auctiva Listing Tools, Shipping Insurance, Integrated Shipping Labels, Sales Management, Advanced Reports, Inventory, Auto-Feedback and all Free Tools Plan features

    Unlimited Plan Features: Professional Templates, Auctiva Listing Tools, Auctiva Multi-Variation Tool, Shipping Insurance, Sales Management, Advanced Reports, Inventory, Consignment, Auto-Feedback and all Free Tools Plan features

    Premium Plan features: All features included in the Free Tools/Basic/Unlimited Plans as listed above and, in addition: two 30-minute Customer Support Phone Calls per month, Live Chat Support, Auctiva Gallery Showcase, Custom Domain Name, Auctiva Desktop Manager and Sellathon Analytics

    Shipping Insurance: Auctiva Shipping Insurance is available for purchase at extra cost within the Free Tools Plan, Starter Plan, Basic Plan, Unlimited Plan and Premium Plan. Use of Auctiva Shipping Insurance requires a separate Terms of Service agreement prior to first use.

  2. Image Hosting Policy

    1. Image Hosting Charges. Included Image Hosting for all plans is indicated in the table above. The table below illustrates additional monthly charges for Image Hosting usage in excess of the included allowances.

      Image
      Hosting      		 Starter
      Plan      		 Basic
      Plan      		 Unlimited
      Plan      		 Premium
      Plan      		 Hobby
      Plan      		 Entry
      Plan
      100 MB N/A N/A N/A N/A N/A N/A
      500 MB Included Included N/A N/A N/A N/A
      1 GB $9.95 $9.95 Included Included Included N/A
      1.5 GB $19.90 $19.90 $9.95 $9.95 N/A N/A
      2 GB $29.85 $29.85 $19.90 $19.90 N/A Included
      Unlimited $59.70 $39.80 $29.85 $29.85 $29.85 $29.85

    2. Maintenance. Auctiva will generally store images on our Image Hosting servers for the life of your account, although Auctiva may delete images at any time, at its discretion. You can delete images from your account at any time using our Image Deletion wizard.

    3. Features. All Auctiva image editing and security features (including watermarking, supersizing and "save as" disabling) are included.

  3. Free Trial

    1. Eligibility. All Auctiva users begin their account with an unlimited 30-day free trial, during which no plan fees or Image Hosting fees will be assessed.

    2. Duration. Trial periods are 30 days from the account creation date. If you select a Monthly Fee or Prepaid plan during your trial period, that election will go into effect at the end of the 30-day trial. The trial period will not be shortened. In such cases, your first billing shall consist of a prorated charge for any days remaining in the month after the date your free trial ends, plus the first full month's subscription fees for the plan you selected.

  4. Pricing Plan Changes

    1. Effective Date. You can change your pricing plan at any time. Your pricing plan change election will go into effect on the first day of the next month after you make a plan change, provided that you are changing from one Monthly Fee or Prepaid plan to another, or from a Monthly Fee or Prepaid plan to the Free Tools Plan. You will be billed for the plan you have selected in the next billing cycle occurring after the date you changed your pricing plan. If you changed to a Monthly Fee plan, then you will be billed the monthly subscription fee applicable to the plan you have selected. If you elected a Prepaid Plan, you will be charged the full Prepaid Plan fee for the plan you have selected.

      However, if you change from the Free Tools Plan to either a Monthly Fee plan or a Prepaid plan, the change will take effect immediately and result in a proration of that billing cycle's monthly fee.

    2. Proration. Automatic proration will only be applied to monthly fees in the following situations:

      • The first billing cycle in which a user switches from trial to a Monthly Fee or Prepaid plan

      • The first billing cycle in which a user switches from the Free plan to a Monthly Fee or Prepaid plan
        Note: Proration will be calculated based on a 30-day billing cycle:

        (Number of Days / 30) ● Monthly Fee

  5. Fee Specifics and Mechanics:

    1. Listings Defined. For the purpose of the 15 listings/month allowance under the $3.95 Basic Plan or Starter Plan, a listing shall be defined as an original posting (or relisting) of an eBay listing that is listed or relisted using the facilities of Auctiva's site. Multiple-item listings and Good 'Til Canceled listings will only be counted once, when initially posted. Listings that automatically renew on eBay, or that are relisted by a means other than the Auctiva site, will not be counted as a listing. Each listing in excess of 15/month will result in a charge of 50 cents, up to a monthly maximum amount of $20, which includes the $3.95 flat monthly fee but does not include additional Image Hosting fees and other variable charges incurred through usage of Auctiva's pay services (e.g., Auctiva Shipping Insurance).

      The term "listing" includes, but is not limited to, the following: a) auctions, b) fixed-price listings, c) store listings, d) multiple-item listings, e) Good 'Til Canceled eBay Store listings and f) eBay Motors listings.

    2. Active SKUs Defined. For the purpose of the 250 active SKU threshold allowance under the $29.95 Entry Plan, and the 100 active SKU threshold under the Hobby Plan, an active SKU shall be defined as a SKU that is associated to an active listing on any given selling channel and has a quantity equal to or greater than 1. If a listing does not contain a SKU, that would be considered a unique SKU and would count towards the plan’s active SKU threshold allowance. Active SKUs count towards your plan’s active SKU threshold allowance whether the listing was submitted via Auctiva services, or imported into Auctiva from an integrated channel.

    3. Channel / Selling Channel Defined. For the purpose of the channels related to the $29.95 Entry Plan, a channel shall be defined as any of the marketplace channels Auctiva is currently integrated with, including but not limited to eBay.com and Amazon.com.

    4. eBay Germany Listings. For users on the $3.95 Basic Plan or Starter Plan, eBay.de listings will not count toward the monthly listing limit. Users wishing to list only on eBay.de should contact Customer Support. Image Hosting charges still apply.

Auctiva Commerce Plans and Services

  1. Fee Schedules and Mechanics:

    Bronze[1] Silver[1] Gold[1] Platinum[1] Diamond[1]
    Monthly Fee $29.95 $39.95 $79.95 $99.95 $179.95
    Maximum Products (See 1.1 below) 100 600 1000 5000 Unlimited
    Storage (See 1.2 Below) 200 Megabytes 300 Megabytes 500 Megabytes 1 Gigabyte 3 Gigabytes
    Bandwidth usage per month (See 1.3 below) 2 gigabytes 3 gigabytes 5 gigabytes 15 gigabytes 45 gigabytes
    Mobile Friendly Storefront (See 1.4 Below) Yes Yes Yes Yes Yes
    Custom Domain Name Included (See 1.5 Below) Yes Yes Yes Yes Yes
    Expert Support (See 1.6 Below) Yes Yes Yes Yes Yes
    Implementation Coach (See 1.7 Below) No No No Yes Yes
    Dedicated Account Manager (See 1.8 Below) No No No Yes Yes
    Sellathon Analytics (See 1.9 Below) Yes Yes Yes Yes Yes
    Auctiva's Premium eBay Tools (See 1.10 Below) Yes Yes Yes Yes Yes

    [1] Effective 5/31/2022 the Bronze, Silver, Gold, Platinum and Diamond plans are being discontinued; subscribers to those plans will be migrated to the current Pro plan.

    1.1. Maximum Products: This is defined as the maximum number of products that may be listed on the subscriber's Auctiva Commerce Store, and in the subscriber's Auctiva Commerce Store inventory, for each specified plan level (Bronze, Silver, etc.) The maximum includes inventory that is both inactive and actively for sale.

    1.2. Storage: This is defined as the maximum amount of data storage for image hosting that may be used by an Auctiva Commerce Store for each specified plan level (Bronze, Silver, etc.). Image hosting for your Auctiva Commerce Store is independent of your Image Hosting for eBay listings using Auctiva's Premium eBay Tools. Usage and overage fees for Auctiva Commerce and Auctiva's Premium eBay Tools are calculated and assessed separately. Storage overage fees are being waived through May 2011.

    1.3. Bandwidth: This is defined as the maximum amount of data that may be retrieved by buyers shopping for products on your Auctiva Commerce Store for each specified plan level (Bronze, Silver, etc) per month. Bandwidth usage for your Auctiva Commerce Store is calculated by incrementally adding the actual size of the html page being rendered to a running monthly bandwidth total. Pageviews by administrators and search engine robots are not included in the monthly bandwidth total. If during a billing cycle, you exceed the bandwidth allowance for your selected plan, access to your store will not be restricted, but you will be charged overage fees. Bandwidth overage fees are being waived through May 2011.

    1.4. Mobile Friendly: All Auctiva Commerce plan levels include Store Fronts that will have a reasonable appearance when viewed through a mobile device at no additional charge. What constitutes "reasonable appearance" shall be at the discretion of Auctiva Corporation.

    1.5. Custom Domain Names: All Auctiva Commerce plan levels provide one custom domain name at no additional charge.

    1.6. Support: All plan levels include e-mail support and include Live Chat and Telephone support available Monday through Friday, 9AM – 6PM Pacific Time. Such Support applies to the subscriber's Auctiva Commerce Store, Sellathon and Premium eBay Tools (Auctiva.com).

    1.7. Implementation Coach: Platinum and Diamond Levels include consultative assistance by knowledgeable Auctiva personnel in setting up the subscriber's Auctiva Commerce Store. Such assistance shall be limited to 2 hours and will be provided Monday through Friday, 9AM to 6PM Pacific Time by scheduled appointment.

    1.8. Dedicated Account Manager: Platinum and Diamond plan levels include support by a Dedicated Account Manager. This account manager will assist the subscriber in obtaining Auctiva services offered under the plan level the user is subscribed to. The Dedicated Account Manager service will be provided Monday through Friday, 9AM to 6PM Pacific Time.

    1.9. Sellathon Analytics: All Auctiva Commerce plan levels (Bronze, Silver, etc.) provide the subscriber with the use of all features of Auctiva's Sellathon product offering at no additional charge.

    1.10. Premium eBay Tools: All Auctiva Commerce plan levels (Bronze, Silver, etc.) include all Auctiva.com eBay listing features and usage as specified for the Unlimited Auctiva plan (see 5 above), including the limit of 2 GB of image hosting for Auctiva.com.

  2. Prepaid Plans: Prepayment plans are not available for Auctiva Commerce Plan Levels as offered herein. All fees will be charged monthly.

  3. Shipping Insurance: Shipping insurance is available for purchase at extra cost per use for sales made on eBay using Auctiva's Premium eBay tools. Shipping Insurance is not available for shipments made using the subscriber's Auctiva Commerce Store. Use of Auctiva Shipping Insurance requires a separate Terms of Service agreement prior to first use.

  4. Image Hosting Policy:

    1. Image Hosting Charges. All Auctiva Commerce Plan Levels (Bronze, Silver, etc.) include the amount of Image Hosting storage as defined in 18.2 storage for the subscriber's Auctiva Commerce Store. The subscriber's Auctiva.com Premium eBay Tools shall be limited to 2 GB.

    2. Maintenance. Auctiva will generally store images on our Image Hosting servers for the life of your account, although Auctiva may delete images at any time, at its discretion. You can delete images from your account at any time using our Image Deletion wizard.

  5. Free Trial:

    1. Eligibility. All Auctiva Commerce users begin their account with an unlimited 30-day free trial, and will not be assessed plan fees, image hosting fees, or bandwidth overage fees during the trial period. A user who has initially received an Auctiva.com free trial, selected a paid subscription, and then later elects a free trial of an Auctiva Commerce store will not then receive a second free trial of Auctiva.com.

    2. Duration. Trial periods are 30 days from the account creation date. If you select an Auctiva Commerce Plan level (Bronze, Silver, etc.) at any time during your trial period, that election will be recorded as a pending plan, which will take effect at the end of your Free Trial.

  6. Pricing Plan Changes:

    1. Effective Date. You can change your Auctiva Commerce pricing plan at any time. Your pricing plan change election will go into effect on the first day of the next month after you make a plan change.

      1. Proration. Automatic proration will only be applied to monthly fees in the first billing cycle in which a user switches from trial to an Auctiva Commerce pricing plan.

        Note: Proration will be calculated based on a 30-day billing cycle:
        (Number of Days / 30) ● Monthly Fee

These Fee Policies Apply to Both Auctiva.com and Auctiva Commerce Plans

  1. Billing

    1. On-File Payment Method. In order to select one of our paid plans, users must place a payment method on file with Auctiva, which they agree to have automatically charged following invoice creation. Once you have selected a paid plan, Auctiva will charge you the non-refundable plan fee indicated. All plan fees and Image Hosting usage fees will be charged until you cancel your subscription.

    2. Billing Cycle. All Auctiva users will be on the same billing cycle, to follow full calendar months. The billing cycle cut-off date/time is 23:59:59 Pacific Time on the last day of each month (e.g., Dec. 31, April 30, etc.).

    3. Invoice Creation/Notification. During the first week of each month, we will create an invoice for your account. This invoice will include any non-subscription related charges you incurred during the previous month's billing cycle (these may include but are not limited to insurance charges, excess image hosting charges, and any additional listings charges incurred for Auctiva.com Basic Plan or Starter Plan users who exceeded their 15 listing per month plan maximum) plus the subscription fees applicable to the upcoming month for the pricing plan you have selected. We will immediately notify you by e-mail that your invoice is ready for your review on the site. This e-mail will include the date we plan to charge your on-file payment method.

    4. Payment Processing. Payment processing will typically occur three days following invoice creation. We will automatically charge your on-file payment method if your balance meets our charging thresholds. To pay by a different means, you can make a one-time credit card or PayPal payment, or switch your on-file payment method before payment processing occurs. Fees are payable in U.S. dollars. The date we plan to charge your on-file payment method will be included in your invoice notification e-mail, as well as within the actual invoice accessible through your account.

    5. Payment Thresholds. Payments will only be processed if your balance due is $2.00 or greater. If the balance due is less than $2.00 (or you have a credit balance), the balance will be carried over to the next billing cycle. If you have carried a balance due that has remained between $1.00 and $2.00 for 3 consecutive months, we will process a payment on the fourth month for the entire balance due.

      Fees for Auctiva.com Prepaid Plans (not available for Auctiva Commerce plans) will be charged immediately upon their selection, except for those selections made during the Free Trial period. In this case, such fees will be charged immediately after the trial period ends.

  2. Changes to Fees. Auctiva may change the Fees Policy effective 30 days after those changes have been posted on our Web site, which may include the addition of new fees. We may change any promotional discounts, or the fee/duration details of the trial period, and such changes are effective when we post them. Users who select a Prepaid plan will have their rate locked for the full duration of the plan (1, 2, or 3 years, respectively) they select.

  3. Account Closure. You may close your account on our site, or by request to Customer Support. Auctiva may, at its discretion, cancel or suspend your account for violations of this agreement or other reason, including but not limited to violations of Auctiva's Terms of Service. If your account is not canceled but remains unused, you are still responsible for any incurred fees, including excess image hosting charges, shipping insurance and unpaid fees for excess listing over the plan limit (for Basic Plan or Starter Plan Users only). Upon account closure, you are responsible for the entire monthly fee (if applicable) that pertains to the month in which you canceled, and your final monthly fee (if applicable) will not be prorated. Users closing an account under a prepayment plan will be entitled to a refund provided the cancellation occurs within 30 days of the effective date of the prepayment plan selection. No refunds will be made for prepaid accounts canceled more than 30 days after effective date of the prepaid plan selection. When a refund is made for a prepaid account, such refund will be calculated by subtracting the undiscounted monthly fee for the plan selected from the amount that was prepaid, prorated by the number of days between the effective date of the prepayment plan selection and the cancellation.

  4. Discounts, Credits and Refunds. Auctiva may, at its discretion, offer discounts, coupons or promotions that may reduce applicable fees. You may request credits to your account by contacting Auctiva Customer Support. Credits will be granted at Auctiva's discretion. Any refunds will be made in credits to your Auctiva account. You will not be entitled to a refund in the event we cancel your account for a violation by you of Auctiva's Terms of Service, or if you have not used our services. Credit balances will be carried over and applied to the next billing cycle. Credit balances at the time of account closure are forfeited.

  5. Past Due Accounts/Credit Risks. For accounts that are in arrears, or accounts that Auctiva, at its discretion, believes may represent a credit risk, Auctiva may charge amounts as they come due or sooner than the account would otherwise have been charged based on its billing cycle. You may be billed a monthly finance charge of the lower of 1.5% or the highest amount permitted by applicable law if your account becomes past due. Your account may be suspended or terminated for non-payment. You agree to reimburse Auctiva for any costs arising from collections activity.

  6. Inactive Accounts. If you do not log into your Auctiva account and do not incur any charges for a period of 18 consecutive months, Auctiva may consider your account inactive. In such a case, you can reactivate your Auctiva account by logging in. Reactivated Auctiva accounts are not refundable. Inactive accounts may be deleted at the sole discretion of Auctiva.com.