Fee Schedules and Mechanics:
|Maximum Products (See 1.1 below) ||100||600||1000||5000||Unlimited|
|Storage (See 1.2 Below)||200 Megabytes||300 Megabytes||500 Megabytes||1 Gigabyte||3 Gigabytes|
|Bandwidth usage per month (See 1.3 below)||2 gigabytes||3 gigabytes||5 gigabytes||15 gigabytes||45 gigabytes|
|Mobile Friendly Storefront (See 1.4 Below)||Yes||Yes||Yes||Yes||Yes|
|Custom Domain Name Included (See 1.5 Below)||Yes||Yes||Yes||Yes||Yes|
|24x7x365 Support (See 1.6 Below)||Yes||Yes||Yes||Yes||Yes|
|Implementation Coach (See 1.7 Below)||No||No||No||Yes||Yes|
|Dedicated Account Manager (See 1.8 Below)||No||No||No||Yes||Yes|
|Sellathon Analytics (See 1.9 Below)||Yes||Yes||Yes||Yes||Yes|
|Auctiva's Premium eBay Tools (See 1.10 Below)||Yes||Yes||Yes||Yes||Yes|
1.1. Maximum Products:
This is defined as the maximum number of products that may be listed on the subscriber's Auctiva Commerce Store, and in the subscriber's Auctiva Commerce Store inventory, for each specified plan level (Bronze, Silver, etc.) The maximum includes inventory that is both inactive and actively for sale.
This is defined as the maximum amount of data storage for image hosting that may be used by an Auctiva Commerce Store for each specified plan level (Bronze, Silver, etc.). Image hosting for your Auctiva Commerce Store is independent of your Image Hosting for eBay listings using Auctiva's Premium eBay Tools. Usage and overage fees for Auctiva Commerce and Auctiva's Premium eBay Tools are calculated and assessed separately. Storage overage fees are being waived through May 2011.
This is defined as the maximum amount of data that may be retrieved by buyers shopping for products on your Auctiva Commerce Store for each specified plan level (Bronze, Silver, etc) per month. Bandwidth usage for your Auctiva Commerce Store is calculated by incrementally adding the actual size of the html page being rendered to a running monthly bandwidth total. Pageviews by administrators and search engine robots are not included in the monthly bandwidth total. If during a billing cycle, you exceed the bandwidth allowance for your selected plan, access to your store will not be restricted, but you will be charged overage fees. Bandwidth overage fees are being waived through May 2011.
1.4. Mobile Friendly:
All Auctiva Commerce plan levels include Store Fronts that will have a reasonable appearance when viewed through a mobile device at no additional charge. What constitutes "reasonable appearance" shall be at the discretion of Auctiva Corporation.
1.5. Custom Domain Names:
All Auctiva Commerce plan levels provide one custom domain name at no additional charge.
All plan levels include e-mail support available 24 hours a day, 7 days a week, 365 days a year, and include Live Chat and Telephone support available Sunday through Friday, 9AM – 6PM Pacific Time. Such Support applies to the subscriber's Auctiva Commerce Store, Sellathon and Premium eBay Tools (Auctiva.com).
1.7. Implementation Coach:
Platinum and Diamond Levels include consultative assistance by knowledgeable Auctiva personnel in setting up the subscriber's Auctiva Commerce Store. Such assistance shall be limited to 2 hours and will be provided Monday through Friday, 9AM to 6PM Pacific Time by scheduled appointment.
1.8. Dedicated Account Manager:
Platinum and Diamond plan levels include support by a Dedicated Account Manager. This account manager will assist the subscriber in obtaining Auctiva services offered under the plan level the user is subscribed to. The Dedicated Account Manager service will be provided Monday through Friday, 9AM to 6PM Pacific Time.
1.9. Sellathon Analytics:
All Auctiva Commerce plan levels (Bronze, Silver, etc.) provide the subscriber with the use of all features of Auctiva's Sellathon product offering at no additional charge.
1.10. Premium eBay Tools:
All Auctiva Commerce plan levels (Bronze, Silver, etc.) include all Auctiva.com eBay listing features and usage as specified for the Unlimited Auctiva plan (see 5 above), including the limit of 2 GB of image hosting for Auctiva.com.