By the time November arrives each year, you've likely spent 10 very busy months in your work to attract and satisfy your customers. It's hard work to consistently deliver compelling products backed by superlative customer service. As many successful folks know, developing a base of loyal customers is the veritable lifeblood of any business.
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Dennis L. Prince has been analyzing and advocating the e-commerce sector since 1996. He has published more than 12 books on the subject, including How to Sell Anything on eBay…and Make a Fortune, second edition (McGraw-Hill, 2006) and How to Make Money with MySpace (McGraw-Hill, 2008). His insight is actively sought within online, magazine, television and radio venues.
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