Getting the Feedback You Deserve
Invest in customer satisfaction to improve your DSR returns.
by Dennis L. Prince
Without a doubt, eBay's Detailed Seller Ratings (DSR) system is still a hotbed of discussion and even controversy. Whether you think the approach is fair, the bottom line is that, as a seller, you still have customers to satisfy and a reputation to build or bolster. Read story.
Can You Still Get Good Deals on eBay?
Site's changes net mixed reviews from bargain hunters.
by Brad and Debra Schepp
Buyers Do Judge a Book, and an eBay Store, by its Cover
Make a good first impression and increase sales with a professional appearance.
by Janelle Elms
Liquidations Offer Low-Cost Inventory
But sellers need to know the pitfalls before committing to a bulk buy.
Your AucCom Checklist
So you opened an Auctiva Commerce Store. Now what?
A Few Things You Can't Sell on eBay
Prohibited, restricted and otherwise questionable items
View more Articles.
Free Listing Generator. With Auctiva's complete one-page listing tool, you can easily and quickly create professional looking auction listings that will garner increased views and higher bids. Need help writing an attention-grabbing title? Optimize your keywords using this free tool.
Unique eBay Auctions
Can't find anything on eBay that you really want to buy? Take home this frame-worthy memento of the new, "improved" buying experience. At least you'll have something to show your friends and family.
Using Their Noodle
Here's a seller who's not bashful about cashing in on a pop-culture phenomenon. And anyone caught up in "American Idol" fever would have to appreciate this ravioli resembling the current season's heartthrob, Adam Lambert. It won't have the longevity of the mouse pads and key chains so plentiful on eBay, that's true. But then, neither will many of the show's winners.
Say it With Flair
Just in time for graduation (or the latest round of pink slips) comes this working world survival kit: a box of flair from the movie, "Office Space." It comes with only the minimum 15 pieces though, so if you really want to express yourself, you'll have to put in a little more effort. But please don't set the building on fire.
Browse eBay's Weird Stuff category.
eBay Australia Partners With Music Portal
Users will be directed offsite to listen and buy.
Although eBay stopped allowing the sale of digital goods last year, the auction site has partnered with an Australian music company to allow users to buy and stream music. Read story.
New USPS Rates in Effect
Prices for most mailing services go up, but some are cheaper.
eBay to Close Customer Service Center
Consolidation of North America operations will trim 700 jobs in Canada.
View all News Stories.
Shipping Insurance. Offer buyers peace of mind while protecting your bottom line. Whether you ship in the United States or internationally, Auctiva Shipping Insurance provides the same amount of coverage you would get from the U.S. Postal Service for a lower cost—and you can either pocket the difference or pass the savings along to your customers. Learn more.
Ask the CEO
Get Answers to Your Questions
Got a burning question about eBay, Auctiva or e-commerce in general? Through our Ask the CEO program, you can speak directly to Auctiva Chief Executive Jeff Schlicht. All you have to do is send an e-mail to "asktheceo" at the Auctiva.com domain. Selected questions will be answered by Jeff and published in an article on the Auctiva Education tab. Read some recent Ask the CEO articles here.
Please do not submit inquiries requiring an immediate response. If you need a technical issue resolved right away, please file a support request and your case will be addressed by our customer support team.
View all Ask the CEO articles.
Auctiva User Profile
A Journey They Treasure
Full retirement was never really an option for Gerald Morrison. "Once an entrepreneur, always an entrepreneur," he explains. That's why after more than 30 years of business ownership, when the time came to slow down and sell the company, he started a new one on eBay.
Read more or browse Morrison's eBay listings.
Get Featured Here
Got a success story you want to share? What amazing garage sale finds have you turned into monster profits online? How has using Auctiva's free templates and auction management tools improved your eBay business? Drop a line and tell us in 50 words or less about an outstanding e-sale experience, and perhaps we'll feature your story in an upcoming issue of The Online Seller newsletter. Submit your story here.
In response to "A Seller's Pain Points," one user writes: "I do not agree with all of the points raised in this article. Community spirit is indeed what made eBay great, as can be seen by the furor over the cancelling of many of the chat forums on eBay Aussie this month. If Mr. Grossberg wants to run a business, fine, but it's the smaller people who make eBay what it is. Leave room for us, please!" Read the entire thread, and post your response.
If you'd like to comment on this newsletter, any article contained within, or on topics you'd like to see us cover in the future, Auctiva editors would love to hear from you. Send us your feedback here.