Free eBay auction and sales tool help

Frequently Asked Questions

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General

How much does Auctiva cost?
All of the listing tools provided by Auctiva are absolutely FREE! We offer free unlimited image hosting, professionally designed templates, scheduling, supersized images, secure checkout, and much more!
How can Auctiva provide free services and solutions?
We have an innovative revenue-sharing system for shipping insurance. We are able to obtain insurance policies in bulk and pass the savings on to you. We also have other fee-based services that we offer, such as classic.auctiva.com and Sellathon.com, that allow us to offer our seller solutions for free.
I just signed up - why did all my listings disappear?
Don't worry - your listings are not gone forever! This happens as part of eBay's on-going fraud protection policies. Your listings will return after eBay has reviewed them - typically within 6 hours (though eBay offers no exact time guarantees.)
Do I still have to pay eBay fees when listing through Auctiva?
Yes. But you pay less.

Using Auctiva you can:
- add a cross-promoting scrolling gallery
- add up to 24 images with supersizing in each listing
- add a professionally designed template
- and schedule your listings
...all without being assessed any additional eBay fees.

Please visit the following link for the eBay fee structure: http://pages.ebay.com/help/sell/fees.html
Does Auctiva work with Amazon or Yahoo auctions?
At present, Auctiva can only be used as a listing tool for eBay.
To which eBay sites can I post listings using Auctiva?
Auctiva can be used to post listings to eBay US, eBay UK, eBay CA, eBay AU, eBay DE, eBay Motors, and eBay Motors (Parts and Accessories)
Does Auctiva support eBay eXpress?
Yes! As long as your item meets the eBay eXpress requirements it will be displayed on eBay eXpress as well.
How do I transfer my current listings to Auctiva?
Once you have generated your eBay token, your active listings will be automatically copied to your Auctiva account. It typically takes 6-12 hours for all of your active listings to be imported into your Auctiva account and appended with the Auctiva Scrolling Gallery.
What changes will be made to my active eBay listings when I sign up?
When you sign up for your Auctiva account and create an eBay token, your current eBay listings will automatically be imported into your Auctiva account, at which point they will be appended with our free Auctiva Scrolling Gallery and free Sellathon counter.

Both of these items are very valuable cross-marketing tools. The Auctiva Scrolling Gallery provides your customers with a quick look at the other items you have for sale on eBay, and the Sellathon counter provides a link that takes your customers to a gallery page showcasing all your items for sale.
How do I prevent any future changes or additions to my eBay listings?
To prevent future additions to your listings, simply navigate to Account Settings under the My Account tab and change the settings under the Listing Enhancement section to reflect your preferences. Make sure to Update your Account Preferences at the bottom of that section to save your changes.
Toolbar Problems

Sometimes toolbars installed on your browser can cause problems on certain webpages. Occasionally toolbars have caused problems with our HTML editor, causing buttons to be missing. If you experience problems with the editor you should try removing any toolbars you don't need, which may include Yahoo! Toolbar, Live Toolbar, and eBay toolbar.
Can I list through Auctiva using the eBay Giving Works program?
Yes, Auctiva supports this program. The eBay Giving Works program allows you to donate a portion of any listing to the nonprofit organization of your choice. To use Giving Works you must first sign up through eBay. Visit eBay for more information http://www.ebaygivingworks.com/ns/sell.html.

Once you've signed up for Giving Works you can donate a portion of your Auctiva listing by:
1. Click on the blue New Listing link under the Listings tab
2. Locate the "eBay Giving Works" section found in the Item Details section under Start Price
3. Click on the blue Browse/Search button to choose a charity
4. Select the percentage you wish to donate by filling in the Donation % field, using numbers only, no decimals or symbols are allowed (Note: you must donate a minimum of 10% or $5.00 USD.)
Disclaimer: Giving Works is an eBay program and any questions regarding donations should be directed to eBay.
Why do I keep getting logged out?
Cookies are small files stored on your computer that save data when you visit websites. We use cookies to keep you logged in as you move from page to page.

If you are having difficulty logging in or staying logged in, you may have cookies disabled.

Adjusting Cookie Preferences (Internet Explorer)
1. Press 'alt+t' then press 'o'
2. Click the Privacy tab
3. Click Sites
4. In the text field type "auctiva.com"
5. Click Allow
6. Click Ok
7. Click Ok
8. Close all browser windows and reopen
Adjusting Cookie Preferences (Firefox)
1. Press 'alt+t' then press 'o'
2. Click privacy tab
3. Click Exceptions
4. Type "auctiva.com"
5. Click Allow
6. Click Close
7. Click Ok
8. Close all browser windows and reopen
Also, make sure that you always have the Remember Me box checked when you are signing in.
Spyware & Adware

Spyware and adware compromise your computer's security and can cause a lot of browsing problems. Keeping your virus protection software up to date as well as using a respected spyware removal tool will help keep your computer running its best.

Auctiva is in no way associated with spyware or adware.
How do you ensure that your clocks are synchronized with eBay's?

We are synchronized with atomic clocks, resembling eBay's system. This gives incredible precision when using Auctiva to post listings on eBay.

Account

What is an eBay token and why do I need one?
Auctiva does not have your eBay username or password, so in order for eBay to recognize you through our system, eBay must generate a token for you. A token is like a key just for your account so Auctiva and eBay can communicate about your account without using your username or password. If you don't generate an eBay token, you cannot use 95% of Auctiva's program, including the Auctiva Scrolling Gallery.

To generate your eBay token:
1. Click on the My Account tab
2. Click on the eBay Settings link
3. Click on the Get New Token link
When you click a Generate eBay Token button, you are redirected to the eBay sign-in screen. eBay requests that you specifically agree to let them share necessary information from your eBay account with Auctiva Corporation for Auctiva functions. When you click on Agree and Continue, eBay assigns the token and you are switched back to the Auctiva screen with your eBay identity linked.

Below is the text of the agreement:

In order to fulfill your request to use Auctiva Corporation on eBay, we need to give Auctiva Corporation access to some information about you. This information will be encrypted in a way that Auctiva Corporation will only be able to use it to perform the following functions on your behalf:
- Display the status of items I sell.
  Information that is currently available in the selling section of My eBay.
- List new items for sale, relist items, sell similar items, or make a second chance offer.
  Perform item listing actions on my behalf using tools similar to Sell Your Item, etc...
- Add to item description or revise items for sale.
  Perform revisions or additions to item listings on my behalf similar to Revise Your Item.
- Leave feedback or display my feedback. Perform feedback actions on my behalf such as leaving feedback or display my feedback.
For your security and protection, eBay requires your explicit consent before we will transfer any eBay transaction information to third parties. eBay strongly encourages you to read Auctiva Corporation's Terms and Conditions and Privacy Policy as their use of your eBay transaction information is controlled by those policies, and is not directly controlled by eBay.
What if my eBay Token isn't working?
It is possible that the token required by Auctiva to perform actions on the eBay system on your behalf could become invalid or expire. When this happens you will need to regenerate the token for your account.

To generate your eBay token:
1. Click on the My Account tab
2. Click on the eBay Settings link
3. Click on the Get New Token link
When you click a Generate eBay Token button, you are redirected to the eBay sign-in screen. eBay requests that you specifically agree to let them share necessary information from your eBay account with Auctiva Corporation for Auctiva functions. When you click on Agree and Continue, eBay assigns the token and you are switched back to the Auctiva screen with your eBay identity linked.
Why is there a billing section? I thought Auctiva was free!
All of Auctiva's standard services are free, but we have elective features you can purchase that would reflect in the billing section of your account:
Can I use my email address or my eBay username as my Auctiva username?
Yes, you can use your email address or your eBay username as your Auctiva username.
How do I change my Auctiva username?
You must file a support request to change your Auctiva username. In the support request, please include what you would like your new username to be.
How do I change my password?
Login and go to Change Password page.

or
1. Log into your Auctiva account
2. Click on the My Account tab
3. Click on Change Password
4. Enter your old and new passwords in the assigned fields and click the blue Change Password button
Why can't I log in?
1. Please make sure cookies are set to medium in Internet Explorer.
2. Be sure you don't have a password filling program running on your system that could be putting in the wrong password. To avoid this possibility, enter your password manually.
3. If the previous suggestions do not help, make sure you have all anti-virus, anti-spyware, and anti-ad spyware turned off. Then, try again. Some of these programs can interfere with our Javascript calls.
4. You may also have had too many invalid log in attempts. Please file a support request to address that problem.
5. If none of the above apply to your situation, please file a support request.
How do I close my account?
1. Click on the My Account tab
2. Click on the Cancel link on the left side of the page
Once you have closed your account, if you want to remove the Auctiva Scrolling Gallery from your active listings you must delete the Auctiva Scrolling Gallery HTML from the HTML description using eBay's Revise Item form.
1. Find the listing you would like to edit on eBay
2. Click on the link to Revise the item
3. Put your mouse in the HTML description and click so your cursor is in the box
4. Hit Ctrl+F and when the find box comes up type ASW. Find the first instance
5. Use your mouse to highlight all the HTML after that first ASW until you see the second ASW - take care not to delete anything before or after those ASW tags
6. Delete all that code between the two ASW tags
7. Save your changes
What do I do if I've changed my eBay username?
If you have changed your eBay username, simply update that information in your Auctiva account by generating a new token.

To generate a new token:
1. Click on the My Account tab
2. Click the eBay Settings link
3. And click the Get New Token link
How do I prevent people from seeing my Sellathon stats?
Buyers can only see Sellathon stats if you have an active Sellathon account. If you do not have an active Sellathon account, that link will still take buyers to your Gallery page where all of your items will be sorted by popularity only.

Our research shows that the Gallery increases traffic to your items 17%. More visitors means more opportunities for a sale. However, if you do not want people viewing your other listings on the Gallery page because of the additional statistics they can see, you will need to use a hidden counter.
1. Sign in to your Auctiva account
2. Click on My Account
3. Then click Account Preferences
4. Under LIsting Enhancements you will see "Sellathon Counter Type"
5. Change the type to Hidden
6. Make sure to update your account preferences

Auctiva Shipping Insurance

What is Auctiva Shipping Insurance?

Auctiva Shipping Insurance is exactly the same insurance as offered from other services - it is just purchased by us in bulk, made available to our users and is simple to purchase through Auctiva.

Coverage Rules - Complete description of items that CANNOT be covered using Auctiva Shipping Insurance.

Fraud Policy - View our Shipping Insurance Fraud Policy.

Terms & Conditions - View our Shipping Insurance Terms & Conditions.
How does Auctiva Shipping Insurance compare with that of USPS?
See our Shipping Insurance Comparison Chart.
What are the benefits of using Auctiva Shipping Insurance?
1. Auctiva Shipping Insurance policies are cheaper.
2. Auctiva Shipping Insurance policies cover international shipments up to $2,500.
3. Auctiva Shipping Insurance policies cover shipments via all major carriers.
4. When you are using Auctiva Secure Checkout, Auctiva Shipping Insurance policies are automatically generated at checkout, saving you the time and effort of manually purchasing the policies elsewhere.
5. The claims process is easy and can be done online.
Can I offer Auctiva Shipping Insurance if I am not using Auctiva Secure Checkout?
Yes, if you are not using Auctiva Secure Checkout, you can still purchase Auctiva Shipping Insurance policies after the sale using this easy process:
1. Click the "Sales" tab
2. Click the "Transactions" link
3. Click the "Add Insurance" link to the right of the item you would like to insure
4. Verify the summary information on the next page and click blue "Purchase Insurance" button to confirm purchase
1. Click the "Sales" tab
2. Click the "Transactions" link
3. Check each checkbox to the left of the items you would like to insure
4. Click the blue "Purchase Insurance" button
5. Verify the summary information on the next page and click blue "Purchase Insurance" button to confirm purchase
What if I am using PayPal shipping labels?

You can continue to print your shipping labels with PayPal - just make sure that you aren't purchasing shipping insurance through PayPal.

PayPal automatically marks the "Purchase USPS insurance" option "yes" if a buyer requests insurance or if it is required by the seller, so remember to uncheck that option before completing the label printing.
What if I ship using USPS?

It is easy to ship your packages from USPS while using Auctiva Shipping Insurance. Ship your packages exactly the same way you normally do, just don't purchase shipping insurance at the post office.

For buyers used to seeing USPS proof of insurance, you can send your buyer a proof of insurance email or you can print it and put it in with the shipment prior to sending.
How can I show my buyer proof that insurance has been purchased?
You can email your buyer proof of insurance for an item via the following process:
1. Click the Sales tab
2. Click the Transactions link
3. Click the View Insurance link to the right of the item
4. Click the blue Send Mail button
OR
1. Click on the Sales tab.
2. Click on the Transactions link.
3. Click the Email Buyer link to the right of the listing you are looking for.
4. Pick Insurance Summary from the drop-down.
5. On the next page you will have a choice of the email template* you would like to use.
6. Preview and send.
*Note: We always provide you with a default template that you can use, but you can choose to create your own email template by following the instructions in the next question: "How do I create my own custom insurance summary emails?"
How do I create my own custom insurance summary email?
1. Click on the Sales tab.
2. Click the Create Template link.
3. Choose Insurance Summary from the Template Type drop-down.
4. Most people should use the Standard text editor mode because it is familiar and offers easy Word formatting help. You can use the HTML mode if you know how to write HTML, however, we advise against using HTML creation programs as they tend to create bulky, unrefined code.
5. Use the blue Custom email template tags to insert auction specific information into the email. Just put your cursor in the box and then click the blue tags to the left to insert the tag.
6. Make sure to give your new email template a new recognizable name and email subject.
How do I enable Auctiva Shipping Insurance?
Auctiva Shipping Insurance is automatically enabled when you open your account. You can disable Auctiva Shipping Insurance via the following process:
1. Click the My Account tab
2. Click the Auctiva Shipping Insurance link
3. Uncheck the box next to "Use Auctiva Shipping Insurance"
4. Save your settings
Where can I find out how much I owe for Auctiva Shipping Insurance?
1. Click the My Account tab
2. Click the Auctiva Shipping Insurance link
3. This amount can be found next to "Current Account Balance"
Also, if you only purchase shipping insurance, then you can see your Current Balance Due on the My Account page and in your monthly billing statements.
How do I pay my Auctiva Shipping Insurance balance?
1. Click the My Account tab
2. Click the Auctiva Shipping Insurance link
3. Click the "Click here to add funds to your account" link
4. Payments can be made through Paypal, VISA, or Mastercard
You can also click the Make a Payment link near the top of the My Account page.

You can also place a credit card on file with Auctiva for the automatic monthly billing of your insurance fees. In order to place a credit card on file with Auctiva:
1. Click the My Account tab in your account
2. Click the Billing Settings
3. Click the Edit Credit Card Information button
4. Enter your credit card information and save
If you have a credit card on file for automatic monthly billing of your insurance charges, you will receive an invoice detailing the insurance charges you have accrued up to that point on the 1st of each month, and the charges on the invoice will be charged to the credit card you have on file on the 15th of the month.
Can I offer other types of shipping insurance?
Yes, if Auctiva Shipping Insurance is disabled in your account you will receive the insurance money from your buyer when he/she checks out and you will be responsible for purchasing that insurance policy on your own.

To disable Auctiva Shipping Insurance:
1. Click the My Account tab
2. Click the Auctiva Shipping Insurance link
3. Uncheck the box next to "Use Auctiva Shipping Insurance"
4. Save your settings
Can I purchase Auctiva Shipping Insurance for items listed on eBay international sites?
Auctiva Shipping Insurance is allowed for items listed on:
- eBay US
- eBay CA
- eBay Motors
- eBay Motors (Parts and Accessories)
Auctiva Shipping Insurance is NOT allowed for items listed on:
- eBay UK
- eBay AU
- eBay DE
How do I file a claim?
1. Locate the item/s on your Sales Transactions page.
2. Click the View Insurance link to the right of the item.
3. Follow all the instructions provided on filing a claim.
Please note: Shipments from the US to Canada must follow the international claim policy rules.

Coverage Rules - Complete description of items that CANNOT be covered using Auctiva Shipping Insurance.

Fraud Policy - View our Shipping Insurance Fraud Policy.

Terms & Conditions - View our Shipping Insurance Terms & Conditions.

BattleBids

What are BattleBids games?

BattleBids games are a great way to make your listings more interactive for your bidders. Click here to see more information including what a BattleBids game looks like in a listing!
How do I set my BattleBids preferences?
To set your account preferences:
- Sign into your Auctiva account.
- Click on the My Account tab.
- Click the Account Settings link.
- Locate the Listing Enhancements section.
- Make your choices and click the Update Account Preferences button.
IMPORTANT NOTE: If you change your BattleBids preferences, it will be reflected in listings launched after the change. Once listings launch with BattleBids games already in them, the games have to either be manually removed from the listings using the eBay Revise Your Item form or removed by our customer support department.
How can I remove a BattleBids game from an active listing?
There are two ways to remove a BattleBids game from an active listing:

1. You can manually delete the BattleBids game HTML from the HTML description of your listing using eBay's Revise Item form. This step is easiest when you only have a few listings to deal with.
- Find the listing you would like to edit on eBay.
- Click on the link to revise the item.
- Put your mouse in the HTML description and click so your cursor is in the box.
- Hit Ctrl+F and when the find box comes up type BBG Start.
- Use your mouse to highlight and delete all the HTML from
  < !--BBG Start-- > until < !--BBG End-- >. Take care not to delete anything before or after those tags.
- Save with eBay.
2. File a support request and let customer support know you would like to have BattleBids games removed from your listings. This is your best option when you have many listings to deal with or don't want to try taking the HTML out yourself.

Billing

Why am I being billed?

If you receive an invoice from Auctiva, it most likely means that Auctiva Shipping Insurance policies have been generated for one or more of your transactions. When using Auctiva Checkout with the Auctiva Shipping Insurance setting enabled, Auctiva automatically generates insurance policies to cover your shipments if insurance is required, included, or selected by the buyer if optional. This saves you the time and effort required to purchase insurance for your shipments manually when shipping your items.

By using Auctiva’s revenue-sharing shipping insurance program, you can actually earn additional revenue with each insurance policy because Auctiva purchases our insurance policies in bulk so we can pass the savings onto you. You can adjust your Auctiva Insurance Settings by clicking the Auctiva Shipping Insurance Settings link under the My Account tab within your account.
How do I pay my bill?
In order to pay your outstanding Auctiva Shipping Insurance balance:
1. Click the My Account tab in your account
2. Click the Make a Payment link in the Billing Summary section
3. On the next page, you will find the option to make a payment via Paypal, Visa, or Mastercard
You also have the option to place a credit card on file for automatic monthly billing.
1. Click the My Account tab in your account
2. Click the Billing Settings
3. Click the Edit Credit Card Information button
4. Enter your credit card information and save
If you have a credit card on file with Auctiva, the insurance balance you have accrued through the 1st of each month will be billed to you on the 15th of each month.
When will I be billed?

When you are using Auctiva Shipping Insurance, an invoice detailing the insurance charges you have accrued up to that point will be sent to you on the first of each month, or the Monday thereafter. The invoice balance will be due on the 22nd of the month.
Note: If you have not paid the charges on your invoice by the 19th of the month, another billing reminder email will be sent to you then.

If you have a credit card on file for automatic monthly billing of your insurance charges, you will also receive an invoice detailing the insurance charges you have accrued up to that point on the 1st of each month, and the charges on the invoice will be charged to the credit card you have on file on the 15th of the month.
What am I being billed for?
If you receive an invoice from Auctiva, it most likely means that Auctiva Shipping Insurance policies have been generated for one or more of your transactions, though we do have other elective services like custom domains that can be purchased and could result in billing.

To see an itemized list of the charges and payments associated with your account:
1. Click the My Account tab
2. Click the Account Activity link in the Billing Summary section
If you would like to see previous month invoices:
1. Click the My Account tab
2. Click the Account Activity link in the Billing Summary section
3. Click the View Invoices link
4. View each monthly invoice by selecting the desired month from the Select Invoice drop-down menu at the top of the page
How do I place a credit card on file?
In order to place a credit card on file with Auctiva for the automatic monthly billing of your insurance fees:
1. Click the My Account tab in your account
2. Click the Billing Settings
3. Click the Edit Credit Card Information button
4. Enter your credit card information and save
If you have a credit card on file for automatic monthly billing of your insurance charges, you will also receive an invoice detailing the insurance charges you have accrued up to that point on the 1st of each month, and the charges on the invoice will be charged to the credit card you have on file on the 15th of the month.

Buy Shield

What is BuyShield?

BuyShield offers customers reasonably-priced extended care plans (warranties) to help provide peace of mind. If an item breaks, BuyShield is there to fix it. www.buyshield.com
Why would I want to have the BuyShield warranty widget in my listings?

Appending the BuyShield warranty widget to your listings gives your buyers an easy way to get a warranty quote for any item they wish, and we will share ten percent of the profits from your widget with you*. The BuyShield warranty widget only appears on listings where it is logical to offer a warranty e.g. electronics, computers, car parts. Please read the *Terms & Conditions for more information.

At this time, we are working on our seller payment feature. Your revenue sharing amounts will continue to be calculated and payouts should begin in January of 2009.
How does the BuyShield warranty widget work in my listings?

When you have your account preference enabled, the BuyShield warranty widget is appended to the bottom of listings where it is logical to offer a warranty e.g. electronics, computers, car parts. When people want to see what it would cost to get a warranty for that item, they click the Get Quote button on the widget. The widget then works behind the scenes with the necessary data from the item, and returns the quote right there. The customer doesn't leave the listing and the widget is completely customer operated. It does not distract from your listing.
How do I set my BuyShield preferences?
To set your account preferences:
- Sign into your Auctiva account.
- Click on the My Account tab.
- Click the Account Settings link.
- Locate the Listing Enhancements section.
- First choose if you would like to have the BuyShield widget appear on listings where it would be logical to offer a warranty.
- For other listings where the BuyShield warranty widget does not make sense, you can choose to show the BuyShield stamp instead.
- Make your choices and click the Update Account Preferences button.
IMPORTANT NOTE: If you change your BuyShield preferences, it will be reflected in listings launched after the change. Once listings launch with a BuyShield widget already in them, the widget has to be manually removed from each listing using the eBay Revise Your Item form.
How can I remove a BuyShield widget from an active listing?
You can manually delete the BuyShield widget from the HTML description of your listing using eBay's Revise Item form.
- Find the listing you would like to edit on eBay.
- Click on the link to revise the item.
- Put your mouse in the HTML description and click so your cursor is in the box.
- Hit Ctrl+F and when the find box comes up type BBG Start.
- Use your mouse to highlight and delete all the HTML from
  < !--BuyShield Start-- > until < !--BuyShield End-- >. Take care not to delete anything before or after those tags.
- Save with eBay.
Can I choose on which listings to include the BuyShield widget?

Yes, you can remove the widget on a per listing basis by unchecking the BuyShield widget option directly on the lister page prior to posting.

Checkout

Can I combine invoices using Auctiva Secure Checkout?
Yes, you can combine invoices using Auctiva Secure Checkout. However, you must define your settings on your eBay 'Preferences' page. Auctiva Secure Checkout uses your eBay preferences to determine how you want combined checkout to work. If you do not configure your eBay preferences, your combined checkout will run on the defaults eBay provides each user.

Follow these steps to get to your eBay Preferences page:
1. Log into your eBay account
2. If you are not on your 'My eBay' page, click on 'My eBay'
3. Click on 'Preferences' located on the left side-menu under the 'My Account' section
4. Locate the 'Selling Preferences' section
5. Click on 'Show' to the right of 'Shipping and Discounts'
6. Then click 'Edit' to specify what you want your preferences to be
Can I accept credit cards through Auctiva Secure Checkout that are not through Paypal?
Yes. If you have an Authorize.Net payment gateway to your merchant account, you can accept credit card payments to your merchant account through Auctiva Secure Checkout.

Here's how to integrate your Authorize.Net account into your Auctiva Secure Checkout:
1. Click on the My Account tab
2. Click the Checkout Settings link
3. Enter your Authorize.Net information in the appropriate fields
Once this is complete, you can indicate which credit card you're willing to accept in the Checkout Options section of the lister page.
Can I print shipping labels?
The ability to print shipping labels is planned for a future release.
Can I offer eBay checkout?
Yes. However, the use of Auctiva Secure Checkout is a default setting on your account.

If you would prefer to use eBay’s checkout, please disable Auctiva Secure Checkout:
1. Log into your Auctiva account
2. Click the My Account tab
3. Click the Checkout Settings link
4. Uncheck the box next to Use Auctiva Checkout Services
5. Save your settings
How does a customer reach Auctiva Secure Checkout?
Auctiva Secure Checkout is integrated with eBay so a buyer will be able to reach it by clicking on the “Pay Now” link on the winning bidder email that is sent by eBay.
Can I send invoices using Auctiva?
Currently, invoices must be sent through your My eBay page.
Will my items still be displayed on eBay eXpress if I also use Auctiva Checkout?
Yes, the item will still display. However, if you use Auctiva Secure Checkout and a buyer purchases the item on the eBay eXpress site, the item will go through eBay eXpress checkout instead of Auctiva Secure Checkout.

Consignment

Where do I find the consignment section?
1. Click on the Sales tab
2. Locate the Consignment links.
How do I add a new consignment account?
1. Click on the Sales tab.
2. Click the Add New Consignor link.
3. Enter the Consignor details at the top.
4. Add the terms of the contract in the Terms box in the Contract Agreement section. You may use HTML in this section. Mark the checkbox if you would like these Terms to be the default Terms used for all your upcoming consignment agreements. Preview to see what your Agreement will look like when printed.
5. In the Commission Plan section, either select a commission plan you have already created or choose to create a new one.
6. If you create a new one, choose if you would like to use this new plan as your main default plan for all upcoming consignors or if you would like to apply it as a default to this particular consignor. Name the plan, set the details of the commission plan.
7. You can choose to just save this information, or you can save this information and start to add items to this consignment account.
How do I add items to a consignment account?
1. Click on the Sales tab.
2. Click the Manage Consignors link.
3. Find the consignor account and choose Manage Items from the dropdown to the right.
4. Enter the item information in the boxes.
5. If you do not have a default commission plan already associated with that consignor, you can choose to use a plan you have already created or you can create a new one.
6. If you create a new one, choose if you would like to use this new plan as your default plan for all upcoming items for this consignor. Make sure to name the plan and save it.
7. If there are fields you would like to add to the table of item information click the Custom Field Editor button. Enter the names of the fields you would like to add and save them. Be aware that the Custom Fields you create will be applied to every consignment item.
8. Once you have entered all the item information, click the Add New button.
9. Click the Preview Contract button to see what the contract looks like with the items included.
Important note: Entering items in this table does not post them to eBay.
How do I send my consignor a copy of our contract?
1. Click on the Sales tab.
2. Click the Manage Consignors link.
3. Find the consignor account and choose Print/Email Contract from the dropdown to the right.
4. Preview the contract and follow the instructions to either print or email* a copy of that contract to your consignor.
*Please note: You must have already designated an email address for the consignor you would like to email or the email option will not show up.
How do I create a payout report for my consignor?
1. Click on the Sales tab.
2. Click the Manage Consignors link.
3. Find the consignor account and choose Create Payout from the dropdown to the right.
4. On the following page, choose the items you would like to include in the payout.
5. Continue to the next page to verify the fees and information associated with each item on the payout.
  NOTE: It can sometimes take a day from the time an auction closes until we get the info and can post it in your consignment account. So, if you run a payout report too soon after the close of an auction, you can miss picking up fees for the payout report. You can either wait until the fees populate or you can add them in manually when you send the report to your consignor.
6. When you are satisfied, click the Print/Email button and follow the directions.
My consignors are getting emails from me when their items post. What is this?
As a courtesy, we automatically send an email to your consignors, if you have provided an email address for them, to let them know when a consigned item posts to eBay. You can customize the look of this email by following the steps outlined in the next question "How do I create my own custom consignment email?"

If you would like to turn this service off, follow these steps:
1. Click on the My Account tab.
2. Click the Consignment Settings link.
3. Uncheck the box next to "Send email to consignor when auction posts".
4. Update Consignment Preferences.
How do I create my own custom consignment email?
1. Click on the Sales tab.
2. Click the Create Template link.
3. Choose Consignment from the Template Type drop-down.
4. Most people should use the Standard text editor mode because it is familiar and offers easy Word formatting help. You can use the HTML mode if you know how to write HTML, however, we advise against using HTML creation programs as they tend to create bulky, unrefined code.
5. Use the blue Custom email template tags to insert specific information into the email. Just put your cursor in the box and click the blue tags to the left to insert the tag.
6. Make sure to give your new email template a new recognizable name and email subject*.
*Note: Since most people have intense spam filters these days, make sure the subject of your email is specific and relevant in case it needs to be picked out of a junk mailbox. This is a good title: Your Consignment item [ITEMTITLE] posted to eBay!

Customer Emails

Can I send emails automatically to my customers?

Yes. When your account preference is set, Auctiva automatically sends your customers "Thank You Bidder" and "Winning Bidder" emails. The Thank You Bidder email automatically delivers a courteous, personalized thank you message to all buyers who bid on your auctions. It also displays links to your other auctions giving you a powerful tool to persuade your bidders to visit your other eBay auctions and place even more bids. The Winning Bidder email includes the item number, title, quantity and date won, as well as your store information and a link back to your store.

If you sell Consignment items, we automatically send your consignors an email letting them know when a consigned item posts to eBay. You can change this preference on your Consignment Settings page.

You also have the option of manually sending Payment Reminders, Address Requests and Insurance Summaries, though these are not automatic as they are special case emails.
How do I create my own custom email?
1. Click on the "Sales" tab.
2. Click the "Create Template" link.
3. Choose the type of template you would like to create from the Template Type drop-down.
4. Most people should use the Standard text editor mode because it is familiar and offers easy Word formatting help. You can use the HTML mode if you know how to write HTML, however, we advise against using HTML creation programs as they tend to create bulky, unrefined code.
5. Use the blue Custom email template tags to insert auction specific information into the email. Just put your cursor in the box and then click the blue tags to the left to insert the tag.
6. Make sure to give your new email template a new recognizable name and email subject*.
*Note: Since most people have intense spam filters these days, make sure the subject of your email is specific and relevant in case it needs to be picked out of a junk mailbox. Example: You won eBay [ITEMTITLE] [ITEMNUMBER]!
How do I set my preferred email defaults?
When your account preference is set, we automatically send the Thank You Bidder, Winning Bidder, and Consignment emails, and we have professionally-designed default emails created for each of them.

If you would like to set your email defaults to a custom email you created, follow these steps:
1. Click on the "My Account" tab.
2. Click on the "Account Settings" link.
3. Scroll to the bottom of the page and choose your preferred email templates from the drop-downs.
4. Click the "Update Account Preferences" button.
I don't want Auctiva to auto-send email to my customers. How do I do that?
1. Click on the "My Account" tab.
2. Click on the "Account Settings" link.
3. Scroll to the bottom of the page and choose "Don't send auto-email" from the drop-downs.
4. Click the "Update Account Preferences" button.
How do I send a Payment Reminder, Address Request or Insurance Summary email?
1. Click on the "Sales" tab.
2. Click on the "Transactions" link.
3. Click the "Email Buyer" link to the right of the listing you are looking for.
4. Pick the type of email you want to send from the drop-down.
5. On the next page you will have a choice of the email template* you would like to use.
6. Preview and send.
*Note: We always provide you with a default template that you can use, but you can choose to create your own email template by following the instructions in the next question: "How do I create my own custom emails?"

Feedback

How do I create/edit Feedback?
1. Click on the "Sales" tab
2. Click on "Manage Feedback"
3. Create a new feedback message by typing it inside the provided box
4. Click the 'Save' button
5. Edit a saved feedback message by marking the box next to it and clicking the 'Edit' button. Remember to save after editing.
How do default and cycled Feedback messages work?
You can configure one positive-feedback message to be your default message. You can then use this default message each time you leave feedback. Or, you can choose multiple positive-feedback messages to be your cycled messages. You can then use your cycled messages when giving feedback in bulk. Choose multiple transactions to leave feedback on, and click on the "Use Cycled" button. Your cycled messages will be automatically inserted in a cycle into the feedback section.

Default and cycled messages are only available for positive feedback.
How do I leave Feedback?
1. Click on the "Sales" tab
2. Click on "Transactions"
3. Mark the box(es) adjacent to the listing(s) for which you want to leave feedback
4. Click the 'Leave Feedback' button
5. There are 4 ways to leave feedback:
  1. Insert your default positive feedback message into each listing by clicking the 'Use Default' button
  2. Insert one of your cycled positive feedback messages into each listing by clicking the 'Used Cycled' button
  3. Insert a saved feedback message into each listing by choosing one from the drop-down menu and clicking the 'Use Saved' button
  4. Leave a new and unique message for any listing by typing it in the provided box.
6. Click the 'Leave Feedback' button to send your feedback to eBay
Note: You can automate the feedback process. Open the question right below this
How do I set my account to automatically send Feedback?
1. Click on the "My Accounts" tab
2. Click on "Feedback Settings"
3. To enable a particular option, mark the adjacent box for "Yes"
4. Remember to click the 'Save Settings' button after making any changes
Enable Auto Feedback: When enabled, a positive feedback message will automatically be sent to the buyer after you receive a positive feedback message from them.

Use Cycled Feedback Message for Auto Feedback: When enabled, one of your positive cycled feedback messages will automatically be sent to the buyer after you receive a positive feedback message from them; when disabled, your default-feedback message will always be sent.

Receive Auto Feedback Summary Emails: When enabled, you will receive emails informing you about what auto-feedback messages have been sent recently, and to whom.

Images

How many images can I place in each listing?
Using Auctiva, you can place up to 24 images in each listing using the Image Selection section of the one-page lister. These images will be added and supersized without additional eBay fees. You can add more free images (that will not be supersized) into the Item Description area of your listing using the little yellow "Insert" image buttons on the far right of the Standard mode text editor of the one-page lister.
How do I upload images?
We have two different image uploaders that are available by clicking the Upload Images link under the Images tab. You can also upload images while you are creating a listing by clicking the Upload Images button on the Select an Image pop-up window. For step-by-step help see the Auctiva Image tutorial
How do I watermark my images using Auctiva?
Please note that watermarking permanently changes your image in your Auctiva account. Be sure that you have a copy elsewhere if that is important to you. If you do not have a copy, you can easily make one by opening the image and right-clicking on it. Choose the "Save Image" option and then name it and save it as you desire.

How to watermark an image:
1. Click on the Images tab.
2. Then click the Manage Images link.
3. Mark the checkbox next to the image you would like to watermark. Currently, we do not support the watermarking of .gif images. Note: You can choose multiple images to watermark at once, but if the sizes of the images are extremely different, there is a chance each image will not be watermarked exactly the way you want it. For this reason, we suggest you watermark each image individually.
4. Click the Watermark button.
5. You will see your image and any Warnings that pertain to watermarking that image. Please read the Warnings carefully.
6. Type the desired text, select the text color and watermark size for your watermark and click the Preview button. Note: Use the Preview button each time you make a change to the text or text color.
7. Choose the opacity of your watermark using the slider.
8. Once you are happy with the watermark, click the Watermark button at the bottom of the page. Note: If you are watermarking numerous images at once, the watermarking process might take some time. Please do not hit your browser back button.
9. You will be taken back to the Manage Images page with a confirmation at the top. Your image is now permanently watermarked.
How do I add images to an active listing?
1. Log into your Auctiva account
2. Click on the Listings tab
3. Click on the Active Listings link
4. Check the box next to the listing you would like to add images to
5. Click the blue Add Images button
How do I replace/remove an image in an active listing?
1. Locate the listing in your Saved Listings folder and click on its title to open it in the one-page lister.
2. Scroll to the Image section.
3. If you would like to take a few pictures out, click the Remove link under each picture you would like to remove from the listing.
4. If you would like to replace all the pictures or add pictures to the listing, click on any image to bring up the image selector pop-up window. To replace all the pictures, click the blue Reset button at the top of the pop-up. Then, click on the pictures you would like to appear in the listing. You should see numbers appear on each picture to tell you the order in which the pictures will appear on your listing. To add additional pictures to the listing, simply click on them. You should see numbers appear on each new picture indicating they are being added to the images that are already there.
5. When your image changes are complete, scroll to the bottom and click the Save button.
6. Return to the Saved Listings page and check the box next to your updated listing.
7. Click the HTML link on the right and copy the HTML in the popup box.
8. Locate the item on eBay and click the Revise Item button.
9. Scroll down to the Description section and click the HTML tab on the description editor.
10. Paste the copied HTML in place of what's there and save your changes.
How do I use image captions?
Add image captions on the Image management page.
- Use the caption box to capture personal notes for each image
- or
- Display those captions in listings by checking the Display Image Captions box on the lister page directly beneath where you choose the images for your listing. Caption text appears above the image it refers to.
Is there a maximum allowable image size?
Our image uploaders will resize all images larger than 1MB. We also restrict the dimension size to 1024x768 and convert images to JPG format after the upload process. Because of this, it is possible that even if your image was smaller than 1MB, it could end up with an even smaller file size once it’s in on our servers.
Why are my images showing up as boxes with a red "X" or broken images?
This typically means that you probably deleted the image and it does not exist on our site any longer. You can look in your Deleted Images folder, where we retain images flagged as deleted for 7 days, or you can search for the image in your Manage Images folder. If you do not find the image, upload the file again using one of our image uploaders.
Can I include animated GIFs in my listing?
Yes, you can include animated GIFs in your listings.

Inventory

What is Inventory? Is it for me?
Inventory is a feature of Auctiva, which allows a seller to track their sale items and keep an accurate count of their stock. It also enhances the Auto-Relist feature by providing the ability to further automate the listing process. The inventory feature mostly benefits sellers who have large quantities of the same types of items. Typically sellers who sell unique or one-of-a-kind items won't benefit from Auctiva's Inventory feature.
Where can I find Inventory?
The Inventory tab contains all sections and links to the inventory feature.
What is the Inventory Wizard?
The Inventory Wizard is an interactive tool designed to first determine if a seller should be using the Inventory feature, and second to conduct the initial setup of a seller's Inventory Preferences.
How do I add items into Inventory?
1. Click on the Inventory tab.
2. Click the Add Inventory item link.
3. Enter an item Name and select a Type.
4. Enter the quantity of the item.
5. Choose or generate a Product ID.
6. Select a notification type from the drop down menu (optional).
7. Enter a Stock Threshold and Post Threshold.
8. Choose a Master Profile you have already made that corresponds to this item (optional).
9. Select an image for your inventory item (optional).
10. Enter a description and/or notes in the text fields (optional).
11. Click the Save & Create New button and wait for a confirmation message.
How do I manage my Inventory items?
1. Click the Inventory tab.
2. Click the Manage Inventory Items link.
3. Use the Filter or Search options to display specific inventory items, or move inventory items into a folder.
4. Select an inventory item in the Manage Inventory Items section.
5. Locate the Actions drop down menu. Here you can adjust the inventory, edit an inventory item, delete an inventory item, manage adjustments, or list your inventory item.
What is an Inventory folder?
Using inventory folders is a way for you to better organize your inventory items. The folders are setup and function just like Auctiva's image folders.
Why should I add my suppliers to inventory?
Adding suppliers helps you keep better track of your cost and availability of inventory items. This feature is especially helpful when you get similar goods from different suppliers at different costs.
How do I manage my inventory suppliers?
The Manage Suppliers feature of inventory allows you to update and edit your suppliers' contact information and make notes about them. Click the Manage Suppliers link on the Inventory tab to access this feature.
How do I manage Inventory adjustments?
The Manage Inventory Adjustments tool allows you to change the quantity of an item and lets you track changes made to your inventory items.
Can I use Inventory with Auto-Relisting?
Yes! If you have an item added into inventory, then you can use the two features together. In order to have your inventory item automatically relist, go to the Auto-Relist section of the Profiles tab and check the appropriate selection boxes. The Auto-Relister will keep posting your items while Inventory will track them.
Can I Auto-Relist whether an item sells or not?

To configure your items to relist automatically regardless of whether or not they sell, you must be using our new inventory functionality. The first thing you will need to do to accomplish this is specify your inventory for the item in question, which can be done by clicking the Add Inventory Item link under the Inventory tab within your account. You will need to create an inventory item for each different item you would like to configure to relist based on your quantity in inventory, regardless of whether the item sells or not.

In order to create an auto-relist profile that can be applied to your listings to make them auto-relist based on these criteria, you will need to click the Auto-Relist Profiles link under the Profiles tab within your account. In the first section of the auto-relist profile, you will need to check the radio button next to "None of the items have sold" in addition to the box next to "At Least __ items are available in inventory."

Then, when you are creating your listings that you would like to auto-relist based on your quantity in inventory, regardless of whether the item sells or not, you just need to check the box next to "Is this an inventory item" below the description editor on the Auctiva Lister page when creating it, and then use the Select button below to indicate which inventory item you would like to associate the listing with. Also, in order to apply the auto-relist profile to the listing, you will need to select that auto-relist profile from the drop-down menu labeled Auto-Relist Profile.

Listings

How do I post an auction?
Auctiva has numerous classes and tutorials to walk you through the listing process. You can watch a recorded class, navigate a tutorial online or print a copy as reference. Click the Tutorials link on the right side of this page to view all of your options.
Why can't I see the Payment/Shipping/Terms of Sale/etc sections on my template?

You may not have created your Seller Details profile yet. You can create a Seller Details profile by clicking the Seller Details link under the Profiles tab within your Auctiva account. When creating your Seller Details, you have the option to enter information from any or all of the available sections. When you use a particular Seller Details profile for your listings, only the sections for which you entered information will be displayed within the template.

To use your newly created Seller Details profile, select a template on the Auctiva lister page and then select a Seller Details profile from the Seller Details pull-down menu, which is located directly to the right on the Select Template button on the Auctiva lister page.
Can I bulk edit my listings?
Yes! You can choose Bulk inline editing or Find & Replace editing from the Saved Listings page, or you can edit an entire folder of listings from the Folders page.

Bulk inline editing - Use this tool to edit the following fields only: Title, BIN price, Reserve Price, Quantity and Duration.
1. Go to your Saved Listings page.
2. Mark the checkbox next to each listing you would like to edit. Note: You can edit an entire page at one time up to 100 listings.
3. Click the Bulk Edit button.
4. At this point, all editable fields are greyed out. Select the fields you would like to edit by marking the checkboxes. TIP: Picking one field to edit at a time allows you to tab quickly through your listings making changes to just that field.
5. Once you are happy with your changes, click the Show Errors button to double check that your changes haven't caused any posting problems.
6. Click Save to save your changes.
Find & Replace - Use this tool to find old information you would like to replace with new information.
1. Go to your Saved Listings page.
2. Mark the checkbox next to each listing you would like to edit. Note: You can edit an entire page at one time up to 100 listings.
3. Click the Find & Replace button.
4. There are numerous editable fields. Choose the first field you would like to edit from the drop-down.
5. Enter the value you would like to find and the value you would like to replace it with. TIP: There are field-specific instructions in each box below the Continue button.
6. Click the Continue button to preview the changes you are making to the listings you are editing.
7. If you are happy with your changes, click the Confirm Selected Listings button. Note: Make sure that you read the warnings and potential errors very carefully. Some changes can cause posting errors.
8. Once you have confirmed the changes for that field, click Done to return to the Find & Replace page. Repeat steps 4-7 for as many fields as you like.
Bulk editing from Folders - Use this tool to Find & Replace values for all the listings in one folder. There is no limit to the amount of listings you can edit at once using the folder edit option.
1. Go to your Folder page.
2. Click the Find & Replace link next to the folder you would like to edit.
3. From here, use the Find & Replace instructions above.
Can I still use HTML code?
Yes. However, most people should use the Standard text editor mode because it is familiar and offers easy Word formatting help. You can use the HTML mode if you know how to write HTML, but we strongly advise against using HTML creation programs as they tend to create bulky, unrefined code that can interfere with proper listing.
Can I set the sales tax for numerous states on my listings?
Yes. Make sure that your sales tax settings are set properly in your eBay preferences and then check the "Use your eBay sales tax table" checkbox in the Checkout Options section when you are creating listings.
Can I close an auction early?
Currently, this must be done through your My eBay page.
How do I revise my items once they're posted?
1. Log into your Auctiva account
2. Click on the Listings tab
3. Click on the Active link
4. Check the box next to the appropriate item and click the blue Revise button
5. This will take you directly to eBay's Revise your Item form
What is the Best Offer option for?
Best Offer is available for listings using the Fixed Price and Classified Ad formats, and in eBay Motors. Best Offer is not available for auction-style listings. With Best Offer, you give buyers a chance to negotiate with you on price. Visit eBay for more information on this feature: http://pages.ebay.com/help/sell/best-offer.html.

Please note - Best Offer is only available for use on certain categories.
How do I use the Best Offer option on my listing?
For categories that allow it, there will be an additional set of options in the Price section of the one-page lister. If you mark the checkbox next to "Accept offers from buyers," then you can enter the auto-accept/auto-decline prices that will determine what happens when people send you their offers. Visit eBay for more information on this feature: http://pages.ebay.com/help/sell/best-offer.html.
Why can't I see the Best Offer option?
Per eBay, Best Offer is only available for use on certain categories. Visit eBay for more information on this feature: http://pages.ebay.com/help/sell/best-offer.html.
Can I use item specifics like I do on eBay?
Yes! If you are listing in one of the supported item categories, as defined by eBay, two choices will appear beneath the category choice. Note: You must hit the enter or tab button for the choices to appear.
- Click on "Choose Item Specifics" and fill in the boxes with your information.
- Click "Find Product" to search for your product information.
For an overview of eBay's item specifics, please visit: http://pages.ebay.com/help/sell/item_specifics.html
Why can't I see my items specifics when I preview my listing?
Due to variability in eBay's display of item specifics information, we do not show these details in the preview window. You can still view your item specifics information at any time by clicking on that link on the lister page.
Why am I getting an error message when I attempt to post my listing?
The error message you see is eBay's response to your posting when it is submitted. For an overview of eBay's error messages, please visit: http://pages.ebay.com/help/account/errors.html

If, after reading through these error messages, you are still unable to get your item posted, please file a support request
Can I schedule listings in bulk?
Yes!
1. Click on the Listings tab.
2. Click the Saved Listings link.
3. Mark the checkbox next to each listing you would like to schedule.
4. Click the Schedule button.
5. Set the Post Date, Start Time, Schedule Type and Retry Time.
6. Use the arrow buttons on the right of the listing to move them up or down in the posting order.
7. Once you are satisfied, click the Schedule button and your listings will post according to the schedule you set.
How do I use my own custom template when listing through Auctiva?
1. Click on the Listings tab.
2. Click the Create link under custom templates.
3. Paste your template HTML into the editor and add the appropriate Auctiva template tags available on the left hand column.
4. View your template by clicking on the Design Editor link above the editor.
5. Name and save your custom template.
Your new custom template is available in Auctiva's template library under the category "Custom". If you need help getting your custom template to work, post a help request on our community forum under the "Templates & Custom Templates" category.
What is International Site Visibility?
International Site Visibility (ISV) is an eBay tool to provide your listings with added exposure. Visit eBay for more information on this feature: http://www2.ebay.com/aw/core/200805.shtml#2008-05-20104047.

Profiles

What is a profile?
A profile is a way to save commonly used information so that it can be easily loaded into the lister page, saving you the trouble of entering the same information over and over again each time you create a listing.
How do I create profiles?
First, you have to decide if you want to create profiles for each of the individual profiles we have available: Item Details, Marketing, Shipping, Checkout, Seller Details (used only when you use a template), and Auto-Relist.
1. Start by clicking on the Profiles tab.
2. Because Seller Details profiles and Auto-Relisting profiles can also be included when creating an Item Details profile, we recommend creating these profiles first.
3. Click on the Seller Details Profiles link and fill in the Payment, Shipping, About Us, Terms of Sale and Contact Us information you would like to have show up within the template on your listings.
4. Click on the Auto-Relist Profiles link and set-up your preferences on how you would like your listings to automatically relist after they close. Items relisted through Auctiva will be eligible for reimbursement of eBay relisting fees according to eBay rules and regulations http://pages.ebay.com/help/sell/relist.html.
5. Click on the Item Details link and enter any information in that section that you'll want to load into each of your auctions. Most of the information in the item details section will vary from listing to listings, so take care to only enter information you want to include in all your listings including templates, Seller Details and Auto-relisting profiles. Once you have filled out this information, name your item details profile and save.
6. Click the Marketing Tools link on the profiles page. Check the box next to each of the eBay marketing options you would like to use in your listings, name your marketing tools profile and save. Remember that the ($) means that eBay charges a fee for that service.
7. Click the Shipping link on the profiles page and enter your shipping information. Name your shipping tools profile and save.
8. Click the Checkout link on the profiles page and fill out your checkout information. Name your checkout profile and save.
Once you have saved all of these profiles you need, you can combine them into a master profile.
1. Click on the Profiles tab
2. Click on Master
3. Select each of the 4 profiles you just created from their respective pulldown menus
4. Name your master profile, and save
How do I apply my profiles when creating a listing?

You can load your master profile or any individual profile at the beginning of creating your listing and all the profile information will be loaded into the lister. Just select your master profile from the master profile pulldown menu at the top right of the lister page and click Load.

You can also load your master profile initially by using the Create a listing from Master Profile link, which can be found under the Listings tab. Just select the appropriate master profile from the pull down menu and click load and the lister page will load complete with all of the information contained in the master profile.
What is an Auto-Relist profile?
An Auto-Relist profile allows you to set your preferences regarding when and how certain listings should be relisted to eBay when they close. Once set, items using an Auto-Relist profile will automatically relist on eBay based on your preferences.
How do I create an Auto-Relist profile?
1. Click on the Profiles tab.
2. Click on Auto-Relist Profiles link.
3. In the "I Want to Auto-Relist if:" section, choose when you would like to have items relist. It is up to you when you would like to have your items relist. Perhaps you only want to apply this auto-relist profile when an item sells because you have a lot of them in stock, or maybe you want apply it when doesn't sell in order to get an eBay relisting credit. This is the section where you set those parameters.
  - "Any items have sold" applies when you have sold at least one item on a listing with this auto-relisting profile associated.
  - "All items have sold" applies when you have sold all items on a listing with this auto-relisting profile associated.
  - "None of the items have sold" applies when you have not sold any items on a listing with this auto-relisting profile associated.
4. In the "When I Auto-Relist" section, choose if you would make any changes to your listings when you relist items.
5. In the "Recurrence: When to Start and Stop Auto-Relisting" section, choose when you would like to start and stop these relisting preferences on your closed items.
6. Give your Auto-Relist profile a meaningful name and save.
Note: Remember that this is a profile so it can be acting on many listings simultaneously.
What is a Seller Details profile?
Seller Details profiles contain information ranging from 1 to 5 different categories; you decide which categories to include:
- Payment
- Shipping
- About Me
- Terms of Sale
- Contact Us
The elements you choose for your Seller Details profile will each appear as a different section in your listings template.

Note: You must be using a template for Seller Details to show on your listing.
How do I create my Seller Details profile?
1. Click the Profiles tab
2. Click the link to Seller Details
3. An interface will appear with a tab for each section
4. Type within the box any information concerning the section you are in
5. Click the Next button, or move through the sections using the tabs
6. Click the Save and Exit button; you will be prompted to give your Seller Details profile a name before saving and exiting
7. Tip: If you wish to leave a particular section out, simply don't type anything in the box. Sections you leave blank will not be included on your template.
How do I apply my Seller Details profile when creating a listing?
1. You must first choose a template to use before a Seller Details profile can be inserted into a listing
2. Once a template has been selected, choose your Seller Details profiles from the drop-down menu on the right
3. Enter a Template Title in the box provided if you wish; this title will appear as part of the template. If you do not specify a Template Title, your eBay title will be the default.

Relisting

Are items relisted through Auctiva eligible for insertion fees refunds?
Items relisted through Auctiva will be eligible for reimbursement of eBay relisting fees according to eBay rules and regulations http://pages.ebay.com/help/sell/relist.html.
Can I edit/schedule when I relist?

Yes, you can both edit certain fields and schedule posting times when you relist. Currently, you can edit the following fields: Title, Quantity, Start Price, BuyItNow Price, Reserve Price and Duration.
How do I manually relist items through Auctiva?
1. Locate the listing(s)* in your Closed Listings folder and click the checkbox to the left
  *You may choose up to 100 closed listings at a time to relist. Make sure you are displaying 100 items/page and then click the checkbox in the blue header to mark all the listings on the page.
2. Once you have chosen all the listings you would like to relist, then click the Relist button.
3. This will take you to a new page with a list of all the items you would like to relist.
  Note: Items associated with Auto-Relist profiles can be manually relisted but can cause problems with the operation of the Auto-Relist profile. We recommend you do not manually relist items that have an Auto-Relist profile associated.
4. Click the Edit Items button in the top right corner, if you would like to edit any of the fields on that page. You will see edit boxes appear with the current information pre-populated. Edit the records as needed.
  Note: If you make a change to a record you will see a blue asterisk (*) icon appear next to the record.
5. Click the Relist Now button if you would like them all to relist immediately. Your items will relist and will show the new item number.
6. Click the Schedule Relist button if you would like to schedule when your items will relist.
7. Set the Post Date, Start Time, Schedule Type and Retry Time.
8. Click the Apply Changes button to see your changes reflected in the post times below.
9. Use the arrow buttons on the right to move listings up or down in the posting order.
10. Once you are satisfied, click the Schedule button and your listings will post according to the schedule you set.
Important notes
- Items relisted through Auctiva will be eligible for reimbursement of eBay relisting fees according to eBay rules and regulations http://pages.ebay.com/help/sell/relist.html.
- If you manually relist an item that is associated with an Auto-Relist profile, you could adversely affect how the Auto-Relist profile operates. We recommend you do not manually relist items that have an Auto-Relist profile associated.
- Only items relisted through Auctiva will show as such on the Closed listing page. Items relisted elsewhere (e.g. on eBay itself) will not display relisting information on the Closed listing page.
Can I automatically relist items?
You can create an Auto-Relist profile so you can set your items to relist based on a set of criteria of your choosing.
1. Click on the Profiles tab.
2. Click on Auto-Relist Profiles link.
3. In the "I Want to Auto-Relist if:" section, choose when you would like to have items relist. It is up to you when you would like to have your items relist. Perhaps you only want to apply this auto-relist profile when an item sells because you have a lot of them in stock, or maybe you want apply it when doesn't sell in order to get an eBay relisting credit. This is the section where you set those parameters.
  - "Any items have sold" applies when you have sold at least one item on a listing with this auto-relisting profile associated.
  - "All items have sold" applies when you have sold all items on a listing with this auto-relisting profile associated.
  - "None of the items have sold" applies when you have not sold any items on a listing with this auto-relisting profile associated.
4. In the "When I Auto-Relist" section, choose if you would make any changes to your listings when you relist items.
  - Most people will want to relist without making changes to the listings. However, you can choose to lower the start price, change the listing duration and change the quantity, though these choices are not typical and require more planning.
  - You can choose any combination of the three changes we offer. You will have to specify "Any items have sold", "All items have sold", or "None of the items have sold" for each requested change.
5. In the "Recurrence: When to Start and Stop Auto-Relisting" section, choose when you would like to start and stop these relisting preferences on your closed items.
  - Most people will want to relist immediately after a listing ends and continue until cancelled. However, you can choose specific start and stop criteria, though these choices are not typical and require more planning.
  - In the "Start Auto-Relisting" section, you can choose one start criteria.
  - In the "Stop Auto-Relisting" section, you can choose any combination of the three choices we offer. If you do not provide stop criteria, this profile will continue auto-relisting indefinitely.
6. Give your Auto-Relist profile a meaningful name and save.
Note: Remember that this is a profile so it can be acting on many listings simultaneously.
Can I Auto-Relist whether an item sells or not?

To configure your items to relist automatically regardless of whether or not they sell, you must be using our new inventory functionality. The first thing you will need to do to accomplish this is specify your inventory for the item in question, which can be done by clicking the “Add Inventory Item” link under the “Inventory” tab within your account. You will need to create an inventory item for each different item you would like to configure to relist based on your quantity in inventory, regardless of whether the item sells or not.

In order to create an auto-relist profile that can be applied to your listings to make them auto-relist based on these criteria, you will need to click the “Auto-Relist Profiles” link under the “Profiles” tab within your account. In the first section of the auto-relist profile, you will need to check the radio button next to “None of the items have sold” in addition to the box next to “At Least __ items are available in inventory."

Then, when you are creating your listings that you would like to auto-relist based on your quantity in inventory, regardless of whether the item sells or not, you just need to check the box next to “Is this an inventory item” below the description editor on the Auctiva Lister page when creating it, and then use the “Select” button below to indicate which inventory item you would like to associate the listing with. Also, in order to apply the auto-relist profile to the listing, you will need to select that auto-relist profile from the drop-down menu labeled “Auto-Relist Profile.”

Reports

What are CSV reports?
CSV (Comma Separated Values) reports are designed to allow you to track your listing data. CSV files can be opened in applications like Microsoft Excel, for example, and allow you to sort, organize, make graphs and create views of your data.
How do I use the CSV Reports page?
Using the CSV Reports page is very simple.
1. Click the desired report tab
2. Then, select the data you wish to appear in your report. You can select the maximum number of records you would like to see in the report, up to 1000. For closed listings and transactions, you may select a specific date range for the report, going back at most 90 days.
3. Finally, click the download report button and you will be prompted to save or open your report.
Please note: The reports page will only allow one report download every two minutes so please be patient when requesting multiple reports.
What does the "Beta" in the CSV Reports page title mean?
The Auctiva Reports pages are currently in development. CSV Reports represent the first of the reports pages to be accessible to our users and the first on which we can get feedback. Our goal is to create a reporting section that increases user productivity and profitability. Thus, the CSV Reports page is likely to be enhanced as we get feedback from our users.

Sales

How do I synchronize payment and shipped status with My eBay?
If you use Auctiva Secure Checkout, your payment and shipping information is automatically synchronized on your Sales Transactions page. If you don't use Auctiva Secure Checkout, you will need to enable payment tracking so your Auctiva/eBay/PayPal will all be synchronized in real time on your Sales Transactions page.

To enable payment tracking:
1. Click on the My Account tab.
2. Click on the Checkout Settings link.
3. Check the "Yes" box next to "Track payment status for my eBay sales".
4. Scroll to the bottom of the page and click the Save Settings button.
What do I do if someone paid me for an item but the Sales Transactions page still says they haven't paid?
To mark a sale as paid (or shipped), go to your Sales Transactions page, select one or more transactions, and click on the Mark as Paid or Mark as Shipped button at the top or bottom of the page.

Note: If you do not use Auctiva Secure Checkout, you will need to enable the payment tracking feature in order to tell that checkout has been completed.

To enable payment tracking:
1. Click on the My Account tab.
2. Click on the Checkout Settings link.
3. Check the "Yes" box next to "Track payment status for my eBay sales".
4. Scroll to the bottom of the page and click the Save Settings button.

Scrolling Gallery

What if there are closed/sold items in my Auctiva Scrolling Gallery?
Items you are no longer selling will be removed from your scrolling gallery automatically, but if you would like to expedite their removal, you can make them hidden.
1. Click on Store tab
2. Click on Edit Items
3. Check the box of each item you would like to hide from your Auctiva Scrolling Gallery
4. Click the blue Make Hidden button
Items that are made hidden will not be shown in your scrolling gallery the next time it refreshes, which it does about every 2 hours.
How many items are displayed in the Auctiva Scrolling Gallery at one time?
The Auctiva Scrolling Gallery is set to display 14 items at a time and favors items that are ending nearest the time of the one being viewed. Scrolling gallery items are refreshed every 2 hours.
Which items display in the Auctiva Scrolling Gallery?
Each time the scrolling gallery refreshes, which it does about every 2 hours, the store window is repopulated with 14 items ending near the same time as the listing that is viewed. As your listings end, they are replaced in the scrolling gallery with new ones at each refresh.

If you like, you can choose to make items hidden so they won't show in the scrolling gallery.
1. Click on the Store tab
2. Click on Edit Items
3. Check the box of each item you would like to hide from your Auctiva Scrolling Gallery
4. Click the blue Make Hidden button
Items that are made hidden will not be shown in your scrolling gallery the next time it refreshes.
Can I customize my Auctiva Scrolling Gallery?
Yes, you can. Go to Edit Scrolling Gallery. To change your Scrolling Gallery text, simply type what you want it to say in the corresponding box:
- Top Text (Title) - This is the title of your Scrolling Gallery; it will appear at the top of the Scrolling Gallery box
  *Note: Vertical galleries will not display the Top Text (Title) section
- Bottom Text - This is a link to your actual Store; it will appear on the lower right corner of side scrolling and full gallery, and at the top of a vertical gallery
- Empty Window Text - This text will appear in the case that your Scrolling Gallery is empty
- Auction Closed Text - This text will appear when your auction has already closed
To change your Scrolling Gallery's color scheme:
1. Mark the circle corresponding to the color theme of your choice -OR- Mark the "Use Custom Colors" circle to choose your own colors for each part of the Scrolling Gallery
2. *Note: You may have to click the link to "Advanced Color Customization Options" to bring up the custom colors section
3. To customize the colors of different parts of your Scrolling Gallery, click the link "Choose Color" that corresponds to the part you would like to change
4. Click on the desired color to select it, and then click the Ok button
5. Click the Update Preview button to view your changes
6. Click the Save Changes button to save your changes
7. You can match your colors to the template by marking the box "Use matching store window colors"
Can items in the Mature Audiences category be displayed in the Auctiva Scrolling Gallery?
Yes and no. Adult images will only appear in the scrolling galleries on adult listings. If you sell in both adult and non-adult categories, your adult images will not show in the scrolling gallery on non-adult listings.
Can I change the position of the Auctiva Scrolling Gallery in my listings?
Yes, you can. Go to Edit Scrolling Gallery, then:
1. Mark the circle next to the type of Scrolling Gallery you would like to use.
2. Mark the circle corresponding to where you would like your Scrolling Gallery to appear. Side Scrolling Windows and Full Windows can appear either above or below the template; Vertical Windows can appear either to the right or to the left of the template.
  Note: The right/left vertical orientation will only work for listings posted through Auctiva. For all imported listings, the scrolling gallery will be appended to the bottom of the listing with the vertical orientation.
3. Click the Update Preview button to view your changes.
4. Click the Save Changes button to save your changes.
Please note: This will not alter the placement of those scrolling galleries already in active listings.
How often do the prices in the Auctiva Scrolling Gallery update?
Our listing maintenance, which updates title, current price, high bidder, high bidder feedback, bid count, currency, and end time on your active listings page is done about every 6 hours.

Once your updated prices are reflected on your active listings page, they should be displayed in your scrolling gallery the next time it refreshes, which it does about every 2 hours.
How do I remove the Auctiva Scrolling Gallery from an active listing?
To remove the scrolling gallery from your active listings you must delete the scrolling gallery HTML from the HTML description using eBay's Revise Item form.
1. Find the listing you would like to edit on eBay
2. Click on the link to Revise the item
3. Put your mouse in the HTML description and click so your cursor is in the box
4. Hit Ctrl+F and when the find box comes up type ASW. Find the first instance
5. Use your mouse to highlight all the HTML after that first ASW until you see the second ASW - take care not to delete anything before or after those ASW tags
6. Delete all that code between the two ASW tags
7. Save with eBay

Store

What is my Auctiva Store?
Your Auctiva Store is a collection of all your active listings (auction, fixed price, and store listings.) You can customize your store and then promote the domain name to drive traffic to your store.
Can my Auctiva Store format be applied to my eBay store?
No, this is not a possibility at this time.
Can I customize my Auctiva Store?
Yes, click the Store tab. From there you can customize each aspect of your store by using the links in the box on left.
Can items in the "Mature Audiences" category be displayed in my Auctiva Store?
Yes and no. Because eBay can age verify and we can't, customers to your Auctiva Store will see a thumbnail picture indicating that the item is an Adult Item instead of the actual adult item image:
What is a blog?
A blog is basically a type of journal or newsletter that is frequently updated and intended for general public consumption. In the case of your Auctiva Store, a blog is like having a web conversation with your customers. You write a blog, they read it and comment on it. If your blogs are interesting and relevant, you give your customers a reason to come back.

Blog about your featured items, or about your expertise on a certain topic related to your business. Make sure to include keywords that relate to your store to help Google rank you higher. And remember, you can attract repeat customers with interesting, relevant blogs.
What is a domain?
A domain name is a unique name that identifies your website to users. Your Auctiva Store can have as many legitimate domain names as you would like, giving your customers many different ways to access your store. Or, you can have just one domain name. It is your choice.
How do I get a domain name?
We give you a default domain name for free when you first sign up. Your free domain name is right underneath your store thumbnail on the Store landing page. If you like your default as it is, then the next step is to promote it! Check the Store landing page for promotion information. If you don't like it, click on the Manage Domain link also on the Store landing page to read about your other choices.
What if I already have a domain name?
If you already own a domain name, and would like to associate it with your Auctiva Store,
1. Click on the Store tab
2. Click on the Store Domain link
3. Click the [Add Domain] link and add it to your list
Now you can either have your domain point directly at your store, or you can use a subdomain. Without getting technical, a subdomain basically acts like another page on your website even though it is a website all its own. Click here for PDF instructions on pointing your domain directly to your Auctiva Store or making it a subdomain of your existing website.
What are the Terms and Conditions when you purchase a domain name through Auctiva?
This Auctiva purchased domain name will be good for the term of one year - USA and two years - UK. At the end of each term, you will receive an email detailing the options for your domain name.

Your Auctiva purchased domain name will be managed solely by Auctiva and it will point to your Auctiva store.

You may buy the domain name outright from Auctiva at anytime for a fee. When buying the name outright from Auctiva, you will need to have your own eNom account. Once payment is made to your Auctiva account, we will then push the domain name to your eNom account. If you would like to do this, please file a support request.
What is RSS?
RSS (Really Simple Syndication) is an easy way to track when a website updates. Websites can provide an RSS "feed" to users allowing the users to keep up to date on changes to the site. Auctiva sellers use RSS as a way to keep their customers up to date on items that they have for sale.
How do I use RSS?
Users can access RSS in several different ways. Modern web browsers, such as Firefox or Internet Explorer 7, can create a "live bookmark" which displays RSS feeds in the same way other bookmarks display. To bookmark a websites RSS feed in Firefox or IE7 simply go to the url of the feed and bookmark it as you would any other page. Users can also monitor RSS feeds using stand alone feed readers, sometimes called aggregators. Stand alone readers offer a more interactive RSS experience, providing more options on how to view RSS feeds and what can be done with the data they contain.

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