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In order for eBay to recognize you through our system eBay must generate a token for you. A token is like a key just for your account so Auctiva and eBay can communicate about
your account. If you don't generate an eBay token, you cannot use 95% of Auctiva's tools, including the Auctiva Scrolling Gallery.
To generate your eBay token:
When you click the "Generate eBay Token" button, you are redirected to the eBay sign-in screen. eBay requests that you specifically agree to let them share necessary
information from your eBay account with Auctiva Corporation for Auctiva functions. When you click on "Agree and Continue", eBay assigns the token and you are switched back to the
Auctiva screen with your eBay identity linked.
Below is the text of the agreement:
In order to fulfill your request to use Auctiva Corporation on eBay, we need to give Auctiva Corporation access to some information about you. This information will be
encrypted in a way that Auctiva Corporation will only be able to use it to perform the following functions on your behalf:
For your security and protection, eBay requires your explicit consent before we will transfer any eBay transaction information
to third parties. eBay strongly encourages you to read Auctiva Corporation's Terms and Conditions
those policies, and is not directly controlled by eBay.
It is possible that the token required by Auctiva to perform actions on the eBay system on your behalf has become invalid
or expired. When this happens you will need to regenerate the token for your account.
When you click a Generate eBay Token button, you are redirected to the eBay sign-in screen. eBay requests that you specifically
agree to let them share necessary information from your eBay account with Auctiva Corporation for Auctiva functions. When
you click on Agree and Continue, eBay assigns the token and you are switched back to the Auctiva screen with your eBay
Yes, you can use your e-mail address or your eBay username as your Auctiva username.
To change your e-mail address on your Auctiva account:
You must file a support request to change your Auctiva username. In the support request,
please include what you would like your new username to be.
Login and go to Change Password page.
To change your automatic payment method on file with Auctiva, first mouse over the "My
Account" tab within your account and select the "My Payment Method" option.
If you would like to change your automatic payment method from one credit card to another,
or from one Paypal billing agreement to another, select the "Edit My Credit Card Information"
or "Edit my Paypal Billing Agreement" buttons, respectively, on the ensuing page.
If you would like to change your automatic payment method from Paypal to credit card, or vice
versa, you will first need to add the new automatic payment method. Once you have saved the
new automatic payment method, you will see a section at the top of the page that will allow you
to switch between the two.
Once you have closed your account, if you want to remove the Auctiva Scrolling Gallery from your
active listings you must delete the Auctiva Scrolling Gallery HTML from the HTML description using eBay's Revise Item form.
If you have changed your eBay username, simply update that information in your Auctiva account by generating a new token.
To generate a new token:
The eBay Performance Summary gives you a quick look at your ratings and other information about your selling on eBay.
You will see your overall Performance, PowerSeller level (if applicable), Discount (if applicable), Policy Compliance and eBay Account Status.
NOTE: This Summary is for reference only. While the information provided here is updated daily from eBay, the actual levels/ratings/etc. may vary slightly. For the most current information, please refer to your eBay Seller Dashboard.
All of the times reflected on the Auctiva site are in Pacific Time, by default. To change the time
zone reflected in your account:
These color-coded notification icons keep you informed about events that have occurred specific to your account. The numeral in the box tells you how many such events have occurred. The color of the icon indicates the type of event:
Each time you sign into Auctiva.com, check your Account Messages inbox in the top-left corner of your Account Dashboard. Or, from any Auctiva.com page, look for the blue notification icon in the header. The numeral in this box will tell you how many unread messages are waiting for you.
Your Account Messages inbox is where you'll find notices from Auctiva regarding account alerts, billing, your support cases, account-specific updates, special offers just for you, as well as The Online Seller newsletter from Auctiva EDU.
Auctiva account managers are experienced eBay sellers and Auctiva experts who will work with you one on one by email to help you get the most value from your Auctiva account and maximize your eBay business. Auctiva account managers are available to users subscribed to the Pro Plan. If you would like access to an Auctiva account manager, please file a support request and our customer support will be able to assist you with accessing this feature.
To connect your Auctiva account with your Facebook account, please use the following steps:
1.Sign into your Auctiva account.
2. Hover your mouse over the “My Account” tab and click the “Facebook Settings” tab in the drop down menu.
3. Click the Facebook “Connect” tab on the left of the “My Account” page.
Once you have signed into your Facebook account and accepted the permissions, your Auctiva account will be connected with your Facebook account and you will be able to log into your Auctiva account using your Facebook login. Please note, your Facebook account can only be connected with one Auctiva account at a time.
To disconnect your Auctiva account from your Facebook account, please use the following steps:
1. Sign into your Auctiva account.
2. Hover your mouse over the “My Account” tab and click the “Facebook Settings” tab in the drop-down menu.
3. Click the Facebook “Disconnect” tab on the left of the “My Account” page.
Your Facebook account will be disconnected from your Auctiva account.
No, your Facebook account can only be connected with one Auctiva account at a time.