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Our software is geared at saving you both time and money, while maximizing your eBay profits. Auctiva offers the most intuitive and comprehensive set of tools for eBay sellers. Our one-page lister and listing profiles make posting with Auctiva a snap! We have a vast library of professionally designed listing templates that makes it easy to create and customize listings that attract buyers. Image hosting with security and editing features, along with free scheduling, counters and Scrolling Gallery make Auctiva the convenient choice. Add to that our best-in-class customer support and Auctiva leads the competition in features, value and ease of use.
Yes, eBay fees still apply.
Please visit the following link for the eBay fee structure:
When you sign up for your Auctiva account and create an eBay token, your current eBay listings will automatically be imported into your Auctiva account, at which point they will be appended with our Auctiva Scrolling Gallery and counter.
Both of these items are very valuable cross-marketing tools. The Auctiva Scrolling Gallery provides your customers with a quick look at the other items you have for sale on eBay, and the Sellathon counter provides a link that takes your customers to a gallery page showcasing all your items for sale.
The Auctiva Scrolling Gallery is set to display up to 16 items at a time and is repopulated with 16 items ending the soonest (or a random selection of your listings, if that is the setting you have chosen for your Auctiva Scrolling Gallery.) With the "Traditional" setting, as your listings end, they are replaced in the scrolling gallery with new ones at each refresh. With the new "Random Selection" setting, the scrolling gallery is refreshed with a random selection of your listings at each refresh.
If you like, you can choose to hide or feature certain items on the scrolling gallery. Hidden items will never appear on the scrolling gallery. Featured items will be selected to appear over non-featured items:
Auctiva has numerous written and video tutorials to walk you through the listing process. You can watch a video, navigate a tutorial online or print a copy as reference. Click the Tutorials & Videos link on the left side
of this page to view all of your options.
Using Auctiva, you can place up to 24 images in each listing using the Image Selection section of the one-page lister. These images will be added and supersized without
additional eBay fees. You can add more images (that will not be supersized) into the Item Description area of your listing using the little yellow "Insert" image buttons on the far
right of the Standard mode text editor of the one-page lister.
You can also use our Find & Replace feature to edit eBay listings without leaving Auctiva.com. To use this feature:
If you have changed your eBay username, simply update that information in your Auctiva account by generating a new token.
To generate a new token:
There are several ways to purchase Auctiva Shipping Insurance. You can set up Auto-Insure Rules to insure packages only if they meet certain criteria that you define; you can purchase insurance while buying postage and printing a shipping label using Auctiva's Integrated Shipping Label feature; or you can purchase Auctiva Shipping Insurance policies manually after the sale, up to 72 hours after the recorded ship date.
To use the Auto-Insure feature
To purchase while using the Integrated Shipping Label feature
To manually purchase Auctiva Shipping Insurance
For single transactions
For multiple transactions
Auctiva Commerce is the best way to open an off-eBay store and start selling online right now.
For more information visit http://www.auctivacommerce.com
If you're just trying out eBay for the first time, we recommend you simply start your Free Trial. You'll have access to all our listing tools for 30-days. When your free trial winds down, you can make a better decision on what plan will best fit your needs. Take a look at the Pricing Plan page. If you have any questions as to which plan is best for you, please contact Customer Support. You can always change to a different plan whenever it's convenient for you.
If you do not select a pay plan before your free trial ends, we will default your account to our Free Plan. Your saved listings will remain intact but, without a pay
plan, you won't be able to continue to post listings using Auctiva. In order to continue posting listings to eBay using Auctiva tools, please check out our Pricing Plan page to find the plan that will work best for you.
If you do not select a pay plan before your free trial ends, we will default your account to our Free Plan. The Free Plan includes 100 MB of image hosting. If you have
exceeded this limit during your free trial, all images will be deleted from your account. In order to continue using Auctiva's Integrated Image Hosting, please check out our Pricing Plan page to find the plan that will work best for you.
Yes. Log in to your Auctiva account and click on the Images tab. There will be a usage meter at the top of the page that will tell you how many megabytes you're
Yes. You can set up your account to automatically bill your PayPal account each month. Go to the Billing Settings page and
click on the "Setup my PayPal Billing Agreement" button to set up your recurring PayPal payments.
Auctiva's Free Plan gives you access to:
We offer you all of the following features, which are standard with Auctiva Image Hosting:
Auctiva offers many services as well as a variety of affordable pricing plans designed to fit the way you use eBay. From the
occasional seller to the eBay Power Seller, Auctiva has a plan with you in mind.
Don't worry - your listings are not gone forever! This happens as part of eBay's on-going fraud protection policies. Your listings will return after eBay has reviewed
them - typically within 6 hours (though eBay offers no exact time guarantees.)
At present, Auctiva can only be used as a listing tool for eBay.
Auctiva can be used to post listings to eBay US, eBay UK, eBay CA, eBay AU, eBay DE, eBay Motors, and eBay Motors (Parts and Accessories)
Once you have generated your eBay token, your active listings will be automatically copied to your Auctiva account.
It typically takes 6-12 hours for all of your active listings to be imported into your Auctiva account and appended with
the Auctiva Scrolling Gallery.
To prevent future additions to your listings, simply hover your mouse over the My Account tab, click on the "Acct. Preferences" link and change the settings under the
Listing Enhancement section to reflect your preferences. Make sure to Update your Account Preferences at the bottom of that section to save your changes.
To change your e-mail address on your Auctiva account:
We currently support the latest versions of Firefox, Internet Explorer and Google Chrome.
Sometimes toolbars installed on your browser can cause problems on certain Web pages. Occasionally, users have experienced toolbar-caused problems with our
HTML editor, causing buttons to be missing. If you experience problems with the editor, you should try removing any toolbars you don't need, which may include Yahoo! Toolbar, Live Toolbar, and eBay toolbar. You may also want to ensure you have the latest version of the browser you're using.
If you have gone through the process of generating an eBay token and have not been
successful, it is most likely that your eBay account is already associated with an existing Auctiva
account. If this is the case, you should see an error message to that effect when you click the
red number in the Notifications section at the top of any page within your Auctiva account.
If you are receiving such an error and you do not believe you have any other Auctiva accounts,
please contact our customer support team with a message that includes your eBay username.
Yes, Auctiva supports this program. The eBay Giving Works program allows you to donate a portion of any listing to the nonprofit organization of your choice. To use Giving Works you must first sign up through eBay. Visit eBay for more information http://pages.ebay.com/help/sell/selling-nonprofit.html. After you have registered for the Giving Works program, you will need to update your Giving Works status within your Auctiva account.
Once you've linked your eBay Giving Works account to your Auctiva account you can choose what organization to donate to and the amount of the donation within your listing:
Disclaimer: Giving Works is an eBay program and any questions regarding donations should be directed to eBay.
If you are having difficulty logging in or staying logged in, you may have cookies disabled.
Also, make sure that you always have the Remember Me box checked when you are signing in.
The best way to resolve this issue is to clear your browser's cache, temporary Internet files and cookies. Once this is done, restart your computer and log into your Auctiva
account. If this does not resolve the issue, contact Customer Support for further assistance.
Spyware and adware compromise your computer's
performance and security and can cause a lot of browsing problems. Keeping your virus-protection software up to date and using it in conjunction with a respected spyware-protection/removal tool represent best practices for keeping your computer running at peak performance.
Auctiva is in no way associated with spyware or adware.
We are synchronized with atomic clocks, resembling eBay's system. This gives incredible precision when using Auctiva to post listings on eBay.
If you receive an e-mail claiming to be from Auctiva that you believe may be illegitimate, please forward the e-mail to email@example.com and we will investigate as soon as possible.
"Spoof" e-mails will typically ask users to click a link in the e-mail and then enter their account
information with the intention of stealing it. As long as you do not click any links in the e-mail,
your account will remain secure.
Before you can upload your listing data into your Auctiva account, you will first have to export your listings from Turbo Lister (or other listing service) and save them on your computer in a CSV or TSV file.
To export from Turbo Lister:
Once you've downloaded your listings from Turbo Lister (in File Exchange format) and saved it on your computer, you can then proceed to upload those listings into your Auctiva account.
For other services, please follow their instructions to export your listings into a CSV or TSV file.
When you have successfully exported your listing date from Turbo Lister or other service, you can begin the process of uploading those listings into your Auctiva account:
The Upload History will show your recently uploaded files and their submission status. When the file is completely uploaded, you can click on the "Edit/Submit" link to make changes to your listing data before submitting them to your Saved Listings file. Don't worry—these listings will not be posted to eBay when you click "Submit." They'll just be transferred to your Saved Listings (in a folder with the same name as the file you uploaded) where you can schedule, edit or delete them from there.
Please note the following limits and restrictions related to using this feature:
Yes! Our Facebook tool will allow you to post a link of your eBay items directly to your Facebook timeline, a friend's timeline or to a group. This feature is available to all Auctiva users, regardless of the plan they are subscribed to.
To post a link to your item on Facebook:
To remove the link to your active eBay listing from Facebook:
You can locate the Education tab by hovering your mouse over the Help tab.
In order for eBay to recognize you through our system eBay must generate a token for you. A token is like a key just for your account so Auctiva and eBay can communicate about
your account. If you don't generate an eBay token, you cannot use 95% of Auctiva's tools, including the Auctiva Scrolling Gallery.
To generate your eBay token:
When you click the "Generate eBay Token" button, you are redirected to the eBay sign-in screen. eBay requests that you specifically agree to let them share necessary
information from your eBay account with Auctiva Corporation for Auctiva functions. When you click on "Agree and Continue", eBay assigns the token and you are switched back to the
Auctiva screen with your eBay identity linked.
Below is the text of the agreement:
In order to fulfill your request to use Auctiva Corporation on eBay, we need to give Auctiva Corporation access to some information about you. This information will be
encrypted in a way that Auctiva Corporation will only be able to use it to perform the following functions on your behalf:
For your security and protection, eBay requires your explicit consent before we will transfer any eBay transaction information
to third parties. eBay strongly encourages you to read Auctiva Corporation's Terms and Conditions
those policies, and is not directly controlled by eBay.
It is possible that the token required by Auctiva to perform actions on the eBay system on your behalf has become invalid
or expired. When this happens you will need to regenerate the token for your account.
When you click a Generate eBay Token button, you are redirected to the eBay sign-in screen. eBay requests that you specifically
agree to let them share necessary information from your eBay account with Auctiva Corporation for Auctiva functions. When
you click on Agree and Continue, eBay assigns the token and you are switched back to the Auctiva screen with your eBay
Yes, you can use your e-mail address or your eBay username as your Auctiva username.
You must file a support request to change your Auctiva username. In the support request,
please include what you would like your new username to be.
Login and go to Change Password page.
To change your automatic payment method on file with Auctiva, first mouse over the "My
Account" tab within your account and select the "My Payment Method" option.
If you would like to change your automatic payment method from one credit card to another,
or from one Paypal billing agreement to another, select the "Edit My Credit Card Information"
or "Edit my Paypal Billing Agreement" buttons, respectively, on the ensuing page.
If you would like to change your automatic payment method from Paypal to credit card, or vice
versa, you will first need to add the new automatic payment method. Once you have saved the
new automatic payment method, you will see a section at the top of the page that will allow you
to switch between the two.
Once you have closed your account, if you want to remove the Auctiva Scrolling Gallery from your
active listings you must delete the Auctiva Scrolling Gallery HTML from the HTML description using eBay's Revise Item form.
The eBay Performance Summary gives you a quick look at your ratings and other information about your selling on eBay.
You will see your overall Performance, PowerSeller level (if applicable), Discount (if applicable), Policy Compliance and eBay Account Status.
NOTE: This Summary is for reference only. While the information provided here is updated daily from eBay, the actual levels/ratings/etc. may vary slightly. For the most current information, please refer to your eBay Seller Dashboard.
All of the times reflected on the Auctiva site are in Pacific Time, by default. To change the time
zone reflected in your account:
These color-coded notification icons keep you informed about events that have occurred specific to your account. The numeral in the box tells you how many such events have occurred. The color of the icon indicates the type of event:
Each time you sign into Auctiva.com, check your Account Messages inbox in the top-left corner of your Account Dashboard. Or, from any Auctiva.com page, look for the blue notification icon in the header. The numeral in this box will tell you how many unread messages are waiting for you.
Your Account Messages inbox is where you'll find notices from Auctiva regarding account alerts, billing, your support cases, account-specific updates, special offers just for you, as well as The Online Seller newsletter from Auctiva EDU.
Auctiva account managers are experienced eBay sellers and Auctiva experts who will work with you one on one by email to help you get the most value from your Auctiva account and maximize your eBay business. Auctiva account managers are available to users subscribed to the Pro Plan. If you would like access to an Auctiva account manager, please file a support request and our customer support will be able to assist you with accessing this feature.
To connect your Auctiva account with your Facebook account, please use the following steps:
1.Sign into your Auctiva account.
2. Hover your mouse over the “My Account” tab and click the “Facebook Settings” tab in the drop down menu.
3. Click the Facebook “Connect” tab on the left of the “My Account” page.
Once you have signed into your Facebook account and accepted the permissions, your Auctiva account will be connected with your Facebook account and you will be able to log into your Auctiva account using your Facebook login. Please note, your Facebook account can only be connected with one Auctiva account at a time.
To disconnect your Auctiva account from your Facebook account, please use the following steps:
1. Sign into your Auctiva account.
2. Hover your mouse over the “My Account” tab and click the “Facebook Settings” tab in the drop-down menu.
3. Click the Facebook “Disconnect” tab on the left of the “My Account” page.
Your Facebook account will be disconnected from your Auctiva account.
No, your Facebook account can only be connected with one Auctiva account at a time.
For users who signed up for an Auctiva Commerce plan prior to April 3, 2012: Log in to your Auctiva account, hover your mouse over the My Account tab and click on the My Account Activity link. The Account Activity page will load. You can view invoices and make payments from this page. Your store fee is charged to your account at the beginning of each billing cycle and any applicable transaction fees are billed at the end of each billing cycle. For example, your August bill will include the store fee for month of August and any applicable transaction fees that were processed in July. Note: No currently available Auctiva Commerce plans include transaction fees.
If you signed up for an Auctiva Commerce store after April 3, 2012, please visit http://auctivacommerce.com/ and log-in to view your account details.
Yes. Auctiva Commerce can be setup with your own custom store domain name. Please visit Auctiva Commerce Help or contact Customer Support for assistance.
Go to https://auctivacommerce.com/store-login.aspx to sign in to your account.
If you are a Legacy user who signed up for an Auctiva Commerce store plan prior to April 3, 2012, you can click on the Stores tab in your Auctiva account and locate the Auctiva Commerce box which will have your administration and store URLs. Or, you can get there by typing your store URL into the browser, e.g., http://yourstorename.auctivacommerce.com/Admin/login.aspx. Make sure you replace "yourstorename" with your actual store name. You cannot reach Auctiva Commerce administration through the customer log in on your storefront, although you can use the same e-mail address associated with your Administrator profile to sign in as a customer.
Make sure to bookmark this link!
Auctiva Commerce Customer Support is available 24 hours/7 days a week. You can file a support request at http://support.auctivacommerce.com
Auctiva Shipping Insurance is exactly the same insurance as offered from other services - it is just purchased by us in bulk, made available to our users and is simple to purchase through Auctiva. Some of the benefits include:
View our Shipping Insurance Terms & Conditions for Shipsurance Policies: Shipsurance Terms & Conditions
See our Shipping Insurance Comparison Chart .
Auctiva Shipping Insurance is disabled when you open your account. You can enable Auctiva Shipping Insurance via the following process:
You must purchase insurance on an item no more than 72 hours after the item has been shipped. Please note that the Auctiva Auto-Insure Rules feature will NOT generate a policy where the item is paid for more than 7 days after the purchase date. If you wish to insure such items, you must purchase the insurance policy manually.
Shipments cannot be insured after the date the loss has been discovered. If you purchase Auctiva Shipping Insurance for a package you know is already damaged, there is no coverage.
The following items are excluded from coverage:
Accounts, bills, currency (collectible currency not sold at face value are not excluded), cash in transit, evidence of debt, checks, money orders, COD payments, coins (collectible coins are not excluded), securities and other negotiable papers, tickets, deeds, notes, gift cards, manuscripts, documents, neon items, hazardous material (per UPS Hazardous Materials List), LCD monitors or screens, televisions (including LCD, plasma, CRT, projection, and similar), perishable cargo or similar property, eggs, any stone or ceramic slabs, automobiles, motorcycles, live animals, flowers, plants, seeds, cigarettes/cigars, cotton, guns (guns more than 100 years old are not excluded), tobacco, windows, plate glass, stained glass, float glass, laptop computers (including tablet computers, iPads, and similar), and mobile telephones (including cell phones, smart phones, messaging phones, iPhones, android phones, blackberry phones, and similar.)
If you are shipping using the United States Postal Service, make sure to follow the USPS International Mail Manual rules located here: http://pe.usps.com/text/imm/welcome.htm. If you ship a prohibited item, there is NO COVERAGE.
In order for a package to be covered, the shipping carrier must have verified acceptance of your package for mailing. This is found on the respective tracking websites of the shipping carriers. If a shipping label is printed but not scanned by the carrier as accepted it is deemed as never been mailed and there is no coverage.
Items shipped to the following countries are excluded from coverage:
Afghanistan, Angola, Bolivia, Brazil*, Burma, Congo, Cuba, Iran, Iraq, Ivory Coast (Cote d'Ivoire), Liberia, Mexico (Truck/rail shipments to and within other than as a connecting conveyance), Nigeria, North Korea, Paraguay, Sierra Leone, Somalia, Sudan, Syria, Venezuela. Any location that would be in violation of any U.S. economic or trade sanctions including OFAC Restricted Countries. For shipments to Russian and other Commonwealth of Independent States countries (includes Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan) coverage ceases upon touchdown of the aircraft at the airport of destination or upon discharge from the overseas vessel at the destination discharge port.
*Brazil was added to the Auctiva Shipping Insurance Terms & Conditions 4/3/2012
To include Auctiva Shipping Insurance when creating your listings
Note: This procedure will override your Auto-Insure Rules for this listing, including any time the item is relisted. This preference can also be stored in a Listing Profile.
For single transactions:
If you have already set up your insurance settings in your account, your default settings will appear automatically in the Shipping Tools section. However, you can override those settings if you wish. Please read our tutorial for more information.
You can continue to print your shipping labels through eBay - just make sure that you aren't purchasing their optional shipping insurance.
It is easy to ship your packages from USPS while using Auctiva Shipping Insurance. Ship your packages exactly the same way you normally do,
just don't purchase
shipping insurance at the post office.
Auctiva Shipping Insurance is available on all the plans. If you plan to use Auctiva Shipping Insurance with the Free Plan, you'll need to make a pre-payment or place a credit card on file to gain access to this feature.
One of the benefits of being a Free Auctiva tools user is having access to our discounted Auctiva Shipping Insurance. Free users can also benefit from our new Auto-Insure Rules.
In order to purchase Auctiva Shipping Insurance with a free Auctiva account, you'll need to log-in to your Auctiva account and visit your Billing Settings page to make a pre-payment using PayPal or a credit card, or place a payment method on file to enable monthly billing.
In order to verify whether an item you've sold has been covered by an Auctiva Shipping Insurance policy, you will want to locate the item on your Auctiva Sales page, which can be reached by hovering your cursor over the "eBay Sales" tab within your account and selecting the "All" option.
To the right of each transaction you will see several icons in the "Actions" column--the insurance icon resembles a box with a blue shield. When you put your cursor over the icon it will say either "View Insurance" or "Purchase Insurance." "View Insurance" means that a policy was generated for that transaction. "Purchase Insurance" means that a policy has not been generated for that transaction.
You can purchase a policy for an eligible item within 72 hours of the carrier’s recorded ship date/time.
If you do not have a credit card on file, you will be required to make a pre-payment in order to keep a positive balance in your account. Follow these instructions to place
a credit card on file or set up recurring PayPal payments (or see below for instructions for making pre-payments):
If you have automatic monthly billing set up for your insurance charges, you will receive an invoice detailing the insurance charges you have accrued up to that point on
the 1st of each month, and the charges on the invoice will be charged to the payment method you have on file three days after your invoice has been created.
Pre-Payment Instructions: You may also make a one time pre-payment to add a positive balance to your account. Follow these instructions to make a
Yes, if Auctiva Shipping Insurance is disabled in your account, you can purchase insurance on your own.
To disable Auctiva Shipping Insurance:
Auctiva Shipping Insurance is allowed for items listed on:
Auctiva Shipping Insurance is NOT allowed for items listed on:
Please note: Shipments from the US to Canada must follow the international claim policy rules.
To check the status of an existing Shipsurance claim, click here.
Yes. It doesn't matter if you listed through Auctiva, another listing tool or posted directly on eBay, you can still purchase Auctiva Shipping Insurance for your packages. You can set up your Auto-Insure Rules to automatically purchase insurance for every transaction or just those that exceed the dollar amount you specify. Or you may purchase insurance manually within 72 hours of the carrier's recorded ship date/time.
Auctiva Shipping Insurance allows you to protect your bottom line against costly chargebacks and returns at up to 30 percent less than USPS. Learn how to insure all your items, or just those that meet the criteria you set, with our "Setting Up Auctiva Shipping Insurance" tutorial.
Get an in-depth look at Auctiva Shipping Insurance and learn how you can purchase affordable coverage for all your items, or just those that meet your criteria. Get full details in our "Setting up Auctiva Shipping Insurance" video tutorial.
No, you do not have to subscribe to any additional monthly postage services (such as stamps.com) in order to use Auctiva Integrated Shipping Labels. This feature is 100% integrated into your Auctiva.com account, and the only costs you pay are the actual postage costs for your labels, period. This service is available to all Auctiva users, regardless of their subscription level.
Before using our Integrated Shipping Labels feature, you must have a positive balance in your Auctiva account to pay for the postage.
To add funds:
Currently, Auctiva Integrated Shipping supports the following USPS services:
Paying for your postage and printing a shipping label for your package is easy and convenient using the new Integrated Shipping Label feature. To get started, follow these steps:
Yes! You can reprint the same label as many times as you need without being charged for each one.
To reprint a shipping label:
If you paid for a shipping label that wasn't used, you can request a refund for the postage less than 10 days after purchasing the label by contacting our Customer Support . The refund process usually takes 7-10 days to be credited back to your Auctiva account. Once the request has been approved, a credit for the postage will appear on your Auctiva account.
Yes! Once you have entered the shipping details and purchased postage for your transactions, as outlined in the Shipping Label FAQ, you can then print them out in bulk. You can choose to print to a standard printer, or a thermal label printer that handles 4"x6" labels. If using a thermal label printer for 4"x6" labels, you will need to select that label type in your Shipping Label Preferences before you begin. The bulk printing can be done after you have purchased postage for your shipping labels, and are ready to print out all of your labels at once. Because the labels will be generated in a .pdf format, you will need to download and install a program that will open .pdf files. We recommend using the free Adobe Reader.
To print your labels in bulk:
Yes! Auctiva Shipping Insurance can be purchased while creating your Integrated Shipping label. Simply check the box that says "Purchase Insurance with coverage amount of $______" and enter the amount of insurance you wish to purchase.
If you have Auto-Insure Rules set up to buy insurance automatically, and a policy was already generated for a transaction, the Auctiva Shipping Insurance box will be grayed-out and not available.
If the Auctiva Shipping Insurance box is grayed out when trying to create a shipping label, it could be for several reasons:
For more information see the Terms & Conditions, or check out the FAQs under the Auctiva Shipping Insurance heading.
Media Mail is the method most sellers will use for shipping books and other eligible media. For a complete list of eligible items, click here.
Library Mail, however, is a service for mailing items "on loan from or mailed between academic institutions, public libraries, museums, and other qualified organizations in 2 to 8 days. Content is limited to books, sound recordings, academic theses, and certain other items. Advertising restrictions apply. Each piece must show in the address or return address the name of a school or nonprofit organization." (USPS DMM 173.3)
Yes! You can set preferences for your shipping labels that will automatically be pre-filled when you create a shipping label. By setting defaults, you will save time if you tend to ship using a particular shipping service, or ship packages that always weigh the same. To set your preferences:
You can change your pricing plan as often as you'd like and at any point in time. Changes from one paid plan to another, or from a paid plan to our Free Tools Plan, become effective as soon as the next billing cycle starts. Plan changes from the Free Tools plan to a paid plan are effective immediately, and the first monthly fee will be prorated. Plan selections made during the Free Trial period are effective at the end of the trial period, and may result in a prorated first monthly plan fee.
* Please note that the next billing cycle for most users is the first day of the following month. However, for users who have selected an annual plan, the next billing cycle will not occur until that 1-, 2- or 3-year subscription expires. Users on these plans are encouraged to contact Customer Support to make plan changes.
Plan changes from the Free Trial or Free Plan to a pay plan are prorated. All other plan changes become effective at the start of the next billing cycle.
When you change from a paid plan to any other plan mid-billing cycle, you will remain on your existing plan for the rest of the current month, and your account will be switched to the new plan on the first of the next month.
If you changed your plan during last month but were still charged the exact rate associated with your previous plan, it's most likely that you changed your plan after your invoice for last month had been created.
If you need to change your plan in the middle of a month and have it take effect immediately, please contact Customer Support, and we may be able to help.
Plan changes from the Free Trial or Free Plan to a pay plan are prorated. All other plan changes are effective at the start of next billing cycle.
You should have a credit card or PayPal account info on file that will be automatically billed. You will be billed 3 days after receiving your invoice notification e-mail.
If you'd like to manually make a payment with PayPal or a different credit card, follow these instructions:
Billing is processed in USD. When you pay charges and fees, the currency conversion is handled by your financial provider (i.e., your credit card company or PayPal).
All Auctiva users will be on the same billing cycle, to follow full calendar months. The billing cycle cut-off date/time is 23:59:59 PST on the last day of each month (e.g., Dec. 31, April 30, etc.). Typically by the first week of each month, we will create an invoice for your account, comprising any incidental charges for the previous billing cycle as well as the monthly plan fees for the invoice month. For example, Your September invoice will be generated in early September and include any plan overage charges or Auctiva Shipping Insurance charges incurred in August as well as your monthly plan fee charge for September.
We will immediately notify you by e-mail that your invoice is ready for your review on the site. This e-mail will include both the invoice amount as well as the date we plan to charge your on-file payment method, which is also displayed within the actual invoice accessible through your account.
Fees vary by plan type and usage. To review your specific charges, hover your mouse over the My Account tab and click on My Invoices link.
To review an itemized breakdown of your charges for last month, hover over the My Account tab within your account and select the "My Invoices" option. If you'd like to review older invoices, you can browse through these from the "Select Invoice" drop-down menu at the top of the page. If you have any questions regarding your invoice, we encourage you to contact Customer Support for assistance.
Because some incidental fees (plan overages and Shipping Insurance) are activity-based and therefore charged in arrears, these may appear on a final bill after you cancel.
Keep in mind that Auctiva's monthly plan subscription fees are billed monthly, usually during the first week of the month for which services will be rendered. For example, you’re on-file payment method might be charged on March 5th for your March plan fees. If you cancel later in the month, you are still responsible for the entire monthly plan fee, and a refund will not be available.
If your invoice includes a charge for extra Image Hosting, you likely exceeded your plan's Image Hosting allowance.
You can see the record of any additional Image Hosting charges you have accrued, as well as your peak Image Hosting usage that triggered the charge, by hovering over the My Account tab within your account and selecting the "My Invoices" option.
If you are being charged for insurance policies that you did not purchase manually, your Auctiva account must be configured to automatically generate insurance policies for your transactions under certain circumstances.
To review and/or make changes to your Auto-Insure Rules for shipping insurance, please mouse over the My Account tab within your account and select the "Auctiva Shipping Ins." option within the Settings section.
If you'd prefer not to have our system automatically generate policies but still wish to use Auctiva Shipping Insurance, you can always purchase insurance policies manually using the "Add Insurance" links next to the desired items on your Auctiva Transactions page.
Please review the Billing FAQs on this page to address any questions with your bill. If you cannot resolve your problem, contact Support.
You can place a credit card on file for automatic billing. Follow these instructions:
You will be automatically billed 3 days after your invoice notification e-mail is sent.
When a payment transaction fails, you'll receive a billing failure notice. This typically happens when a credit card has expired, is over its credit limit or your billing
information was entered incorrectly. Follow these instructions to check your billing information and then make a one-time payment:
No. None of the monthly pricing plans require a contract or commitment, and you can change plans at any time.
We'll work with you to reduce some of the cost of having multiple accounts. You can contact Customer Support to identify whether a
discount can be applied to your bill.
Yes, but only if you have a merchant account and a payment gateway service setup on your eBay account. For example, if you have an Authorize.Net payment gateway for your merchant account, you can accept credit card payments to your merchant account through eBay Checkout. Refer to eBay for instructions on how to set up your merchant account with their checkout.
Once this is complete, you can indicate which credit card you're willing to accept in the Checkout Options section of the lister page.
Currently, invoices must be sent through your My eBay page.
Important note: Entering items in this table does not post them to eBay.
*Please note: You must have already designated an e-mail address for the consignor you would like to e-mail or the e-mail option will not show up.
Consignment items are kept on the consignor's payout report for a maximum of 6 months.
When you create a payout report for an item that has ended, the "Final Value Fee" field should be imported from eBay. The value that is imported into the "Final Value Field" is supposed to reflect the final value fees for all of the items sold. However, there are some variations in the data we get from eBay that makes it so these fields are not always filled in automatically, resulting in missing values.
If you would like to delete an item from your payout report list after you have created a payout report for it, you will first want to mouse over the eBay Sales tab in your Auctiva account and select the "Manage Consignors" link. Then select "Manage Items" from the drop-down menu next to the desired consignor and delete items using the "Delete" buttons on the following page.
As a courtesy, we automatically send an e-mail to your consignors, if you have provided an e-mail address for them, to let them know when a consigned item posts to eBay. You
can customize the look of this e-mail by following the steps outlined in the next question "How do I create my own custom consignment e-mail?"
If you would like to turn this service off, follow these steps:
*Note: Since most people have intense spam filters these days, make sure the subject of your e-mail is specific and relevant in case it needs to be picked out of a junk mailbox. This is a good title: Your Consignment item [ITEMTITLE] posted to eBay!
Learn how to easily create commission plans and manage your consignment business in our "Setting up Consignment" tutorial.
Easily add consignors so you can manage their consignment items and commission plans. Learn how in our "Adding Consignor" tutorial.
Learn how to create a commission plan so consignors can easily see what fees they're responsible for, another way to reduce your workload. Get complete details in our "Adding a Commission Plan" tutorial.
Easily add a consignment item if you sell items for others. Our step-by-step "Adding a Consignment Item" tutorial will walk you through the process.
Yes. When your account preference is set, Auctiva can automatically send your customers a Winning Bidder e-mail. This e-mail includes the item number, title, quantity and date won, as well as your store information and a link back to your store.
If you sell Consignment items, we can automatically send your consignors an e-mail letting them know when a consigned item posts to eBay. You can change this preference on your Consignment Settings page.
You also have the option of manually sending Payment Reminders and Address Requests, though these are not automatic, as they are "special case" e-mails.
*Note: Since most people have intense spam filters these days, make sure the subject of your e-mail is specific and relevant in case it needs to be picked out of a junk mailbox. Example: You won eBay [ITEMTITLE] [ITEMNUMBER]!
We automatically send e-mails for each e-mail type with an account preference set to "On".
To set your e-mail account preferences, follow these steps:
We have professionally-designed default e-mails created for each e-mail type but you can create your own and set those as your default. Once you have created your own e-mails, you can change the default auto e-mail that will be used for each type by following these steps:
*Note: We always provide you with a default template that you can use, but you can choose to create your own e-mail template by following the instructions in the question: "How do I create my own custom e-mails?"
The Auctiva Custom Newsletter is an e-mail newsletter that you create and send to your buyers who have opted to receive it. The newsletter will highlight up to 13 of your eBay items, and can include a custom logo, title, text color and a brief message from you. This is a great way to showcase new products, promote a sale, or just to keep in touch with your customer base. You do not need to subscribe to an eBay Store to use this feature on Auctiva.
To generate subscribers to your newsletter, you will first need to send previous buyers (from the last 90 days) an invitation e-mail, through which they can opt in to receive your newsletters. You will choose how often to send the newsletters, and can manage your subscriber list at any time within your Auctiva account. Going forward, you can send this invitation to your more recent buyers as often as necessary (we recommend once per month). Our system will not send invitation e-mails to your buyers that have received one from you in the past.
Note: Only subscribers to the Pro plan have access to this feature.
Getting started it easy! The most important step is to get subscribers to your newsletter. Initially, this is done by sending your buyers from the past 90 days an invitation e-mail that contains a sample newsletter. If they like what they see, they can click the "Subscribe" button within the e-mail, and they will be saved in your Subscribed list. Once you have buyers who have opted in to receive your newsletter, you can create your Custom Newsletter, featuring up to 13 of your eBay items, custom logo, text color and more!
To create your newsletter invitation e-mail:
Once you have subscribers opted in (from the e-mail invite you sent), you can create a newsletter that will showcase up to 13 of your eBay items, along with your own custom message, text color and logo.
Go to the Auctiva Custom Newsletter landing page and click Create/Send Newsletter.
Inform customers they're the winning bidder, when their payments have been received and more with customizable Auto-E-mails. Customize these e-mail templates to personalize communication and build strong relationships with your buyers. Get step-by-step instructions in our "Customizing E-mail Templates" tutorial.
See how to customize your e-mail templates to personalize your communication with buyers. Get full details in our "Creating Custom E-mail Templates" video tutorial.
You can configure one positive-feedback message to be your default message. You can then use this default message
each time you leave feedback. Or, you can choose multiple positive-feedback messages to be your cycled messages.
You can then use your cycled messages when giving feedback in bulk. Choose multiple transactions to leave feedback on, and
click on the "Use Cycled" button. Your cycled messages will be automatically inserted in a cycle into the feedback section.
Default and cycled messages are only available for positive feedback.
Note: You can automate the feedback process with our Auto-Feedback feature.
Enable Auto Feedback: When enabled, a positive feedback message will automatically be sent to the buyer after you
receive a positive feedback from the buyer, or when payment is received.
Use Cycled Feedback Message for Auto Feedback: When enabled, one of your positive cycled feedback messages will automatically
be sent to the buyer after you receive a positive feedback message from the buyer, or when payment is received; when disabled, your default-feedback message
will always be sent.
Receive Auto Feedback Summary E-mails: When enabled, you will receive e-mails informing you about what auto-feedback
messages have been sent recently, and to whom.
Specify settings to automatically leave feedback for buyers, and save time. Learn more in our helpful "Setting up Automatic Feedback" tutorial.
We have two different image uploaders that are available by clicking the Upload Images link under the Images tab. You
can also upload images while you are creating a listing by clicking the Upload Images button on the Select an Image
pop-up window. For step-by-step help see the Auctiva Image tutorial. If you have problems uploading images using the
Auctiva Uploader, please follow the troubleshooting guide.
First, create the desired folders by hovering your cursor over the "Images" tab and selecting the "Folders" option. On the page you'll be directed to, click the "Create Folder" button to get started creating your folders.
Once you have created image folders, you can move certain images into your folders on your Manage Images page by checking the boxes next to them, selecting the destination folder from the "Move selected item(s)" drop-down menu, and clicking the blue "Move" button.
On your Manage Images page, you can choose to display only images in a single folder by selecting the desired folder from the "Folder" drop-down menu and clicking the "Go" button.
Yes, just select the desired folder from the "Folder" drop-down menu available on either of our image uploaders.
This drop-down menu is located below the area in the image uploading interface where you select which images you want to upload.
If you like, you can choose to use our basic HTML image uploader on the lister page. Visit your Account settings to set your image uploader preference under Listing Management.
Please note that watermarking permanently changes your image in your Auctiva account. Be sure that you have a copy elsewhere
if that is important to you. If you do not have a copy, you can easily make one by opening the image and right-clicking
on it. Choose the "Save Image" option and then name it and save it as you desire.
How to watermark an image:
When you create your listings through Auctiva, any images you place in the "Select an Image" boxes in the Auctiva Image Selection section on the One-page Lister will automatically utilize our Supersized image feature, provided they are greater than 400 x 300 px.
When applicable, the images will be resized to about 400 x 300 px for optimal display within your listing and the Supersized versions of the images will reflect the original dimensions based on the maximum size selected in your Account Preferences (1280 x 1024 or 1920 x 1440 px). Supersized versions can be viewed by clicking a link located under each resized image.
If the original images uploaded for the listing are smaller than 400 x 300 px, the images will appear in the original size within the template and will not have "Click to view supersized image" links beneath them.
The easiest way to place full-size versions of your images within your listing is to enter your images directly into the description editor on the listing creation page instead of using the Auctiva Image Selection section.
On the description editor toolbar, locate and click the button with a mountain/sun icon named "Insert An Auctiva Hosted Image." When you add an image to the description using this button, it will appear in its original size based on the maximum size selected in your Account Preferences (up to 1280 x 1024 or 1920 x 1440 px) and will not have a "Click to view supersized image" link.
Alternatively, you could create a custom template to use with your listings in which you use the [DESCRIPTION] tag and original image tags (like [IMAGES1_ORG]) to indicate where your description and images should be placed within the template, instead of the [DESCRIPTION_AND_IMAGES] tag that is used in all our library templates.
If you would like to use these original image tags in a custom template, select "Original Images" from the "Choose Image Type" drop-down menu in the "Custom Template Tags" interface on the template creator and then click the links for Image 1, Image 2, Image 3, etc.
To replace an image in an active listing:
To remove an image from an active listing:
You can change the image alignment inside the template of a saved listing by clicking the "Modify Layout" link where you have selected the template on the Auctiva Lister, and selecting the desired alignment from the drop-down menu under "Customize Layout."
To make these revisions on active listing, please do the following:
Add image captions on the Image management page.
Captions can provide additional details to your pictures for a better buyer experience. They can also improve search engine optimization and provide necessary information for the visually impaired.
Note: Image captions are only visible in listings created using Auctiva Listing Templates.
Our image uploaders will resize all images larger than 1MB. We also restrict the dimension size based on what you have selected in your Account Preferences (1280 x 1024 or 1920 x 1440 px) and convert images to JPG format after the upload process. Because of this, it is possible that even if your image was smaller than 1MB, it could end up with an even smaller file size once it's in on our servers.
This typically means that you probably deleted the image and it does not exist on our site any longer. You can look in your Deleted Images folder, where we
retain images flagged as deleted for 14 days, or you can search for
the image in your Manage Images folder. If you do not find the image, upload the file again using one of our image
There are several ways to delete images you no longer need.
Yes, you can include animated GIFs in your listings.
The Optional eBay Gallery Images are the small thumbnail images that appear on an eBay listing under the large Gallery Image. These eBay-hosted gallery images allow potential buyers to quickly view up to 12 images without having to scroll down into the description to see the images for your listing.
Yes! When deleting a Saved listing, you now have the option to also delete all images being used in the listing as well. To delete the images associated with a Saved listing:
Note: This feature does not recognize if an image is currently being used in your other Saved, Closed or Active listings, so use caution when using this tool.
1. Sign into your Auctiva account.
2. Hover your mouse over the My Account tab and click on Acct. Preferences in the drop down menu.
3. Scroll down to the Image Management section of the page and select 1920 x 1440px from the pull-down menu next to Maximum Image Size. Please note that larger images will take up more of your image hosting space and may result in slower upload times.
4. Scroll down and click the Update Account Preferences tab to save your changes.
Get step-by-step instructions for how to upload multiple images at once and learn how to easily organize your photos in our "Bulk-uploading Images" tutorial.
Learn to rotate, resize and crop your uploaded images in our step-by-step "Edit Images" tutorial.
Learn how to easily move your images into folders to keep them organized. Get complete instructions in our "Moving Images" tutorial.
Learn how to replace the images in your listings quickly and easily with our "Replacing Images" tutorial.
Use the Image Management page or Auctiva's Image Deletion Wizard to delete your images. Get step-by-step instructions on how to do this in our "Deleting Images" tutorial.
See firsthand how to manage, organize, edit, replace and delete images in our "Managing Images" video tutorial.
Inventory is a feature of Auctiva, which allows a seller to track their sale items and keep an accurate count of their stock. It also enhances the Auto-Relist feature by
providing the ability to further automate the listing process. The inventory feature mostly benefits sellers who have large quantities of the same types of items. Typically sellers
who sell unique or one-of-a-kind items won't benefit from Auctiva's Inventory feature.
The Inventory options can be found by mousing over the eBay Sales tab under the Inventory section.
The Inventory Wizard is an interactive tool designed to first determine if a seller should be using the Inventory feature, and second to conduct the initial setup of a
seller's Inventory Preferences.
Using inventory folders is a way for you to better organize your inventory items. The folders are setup and function just like Auctiva's image folders.
Adding suppliers helps you keep better track of your cost and availability of inventory items. This feature is especially helpful when you get similar goods from
different suppliers at different costs.
The Manage Suppliers feature of inventory allows you to update and edit your suppliers' contact information and make notes about them. Hover your mouse over the eBay Sales tab and click on the Manage Suppliers link under the Inventory section to access this feature.
The Manage Inventory Adjustments tool allows you to change the quantity of an item and lets you track changes made to your inventory items.
Yes! If you have an item added into inventory, then you can use the two features together. In order to have your inventory item automatically relist, go to the Auto-
Relist section of the Profiles tab and check the appropriate selection boxes. The Auto-Relister will keep posting your items while Inventory will track them.
To configure your items to relist automatically regardless of whether or not they sell, you must be using our new inventory functionality. The first thing you will need to do to accomplish this is specify your inventory for the item in question, which can be done by clicking the Add Inventory Item link under the Inventory section of the eBay Sales tab within your account. You will need to create an inventory item for each different item you would like to configure to relist based on your quantity in inventory, regardless of whether the item sells or not.
In order to create an auto-relist profile that can be applied to your listings to make them auto-relist based on these criteria, you will need to click the Auto-Relist Profiles link under the Profiles tab within your account. In the first section of the auto-relist profile, you will need to check the radio button next to "None of the items have sold" in addition to the box next to "At Least __ items are available in inventory."
Then, when you are creating your listings that you would like to auto-relist based on your quantity in inventory, regardless of whether the item sells or not, you just need to check the box next to "Is this an inventory item" below the description editor on the Auctiva Lister page when creating it, and then use the Select button below to indicate which inventory item you would like to associate the listing with. Also, in order to apply the auto-relist profile to the listing, you will need to select that auto-relist profile from the drop-down menu labeled Auto-Relist Profile.
Learn how to manage your inventory items and suppliers. Read how to track your stock and manage supplier details in our "Setting up Inventory" tutorial.
Get step-by-step instructions on how to add an inventory item and track your stock levels in our "Adding Inventory Items" tutorial.
Easily adjust quantity, currency, unit cost, unit tax, unit shipping, etc., for your inventory items. Get step-by-step instructions in our "Adding Inventory Adjustments" tutorial.
See how easy it is to add a supplier within Auctiva's Inventory feature. Our step-by-step "Adding a Supplier" tutorial will guide you through the process so you can have your supplier(s) information readily available.
Get an in-depth view of how to add inventory items in our "Managing Inventory" video tutorial.
If you have made changes to your eBay Store categories, you will need to import those changes into your Auctiva account. Mouse over the "My Account" tab within your Auctiva account, select the "eBay" option under "Settings" and click the "Update Store Categories from eBay" button on the ensuing page.
You can add a seller note to your listing by clicking the Add a Note icon (yellow post-it) to the right of your saved listing on the new Saved listings page. A text field will appear where you can enter your note text. The text you enter will be saved automatically and you can revise this note to add further text to it or remove it entirely if you like by clicking on the note field for your saved listing and either adding text or deleting your text to remove the note.
EBay's Duplicate Listing policy prohibits duplicate fixed-price and auction-style listings. This policy states that concurrent fixed-price and auction-style items must be "significantly different," and sellers who want to sell identical items must create a single multi-quantity listing. All sellers must abide by this requirement, even those with multiple eBay IDs. eBay will automatically end listings that break this policy.
You may not have created your Seller Details profile yet. You can create a Seller Details profile by hovering your mouse
over the Profiles tab and clicking on the Create New link in the Seller Details section. When creating your Seller Details, you have the
option to enter information from any or all of the available sections. When you use a particular Seller Details profile
for your listings, only the sections for which you entered information will be displayed within the template.
To use your newly created Seller Details profile, select a template on the Auctiva lister page and then select a Seller
Details profile from the Seller Details pull-down menu, which is located directly to the right on the Select Template button
on the Auctiva lister page.
Yes. However, most people should use the Standard text editor mode because it is familiar and offers easy Word formatting help. You can use the HTML mode if you know how
to write HTML, but we strongly advise against using HTML creation programs as they tend to create bulky, unrefined code that can interfere with proper listing.
Yes. Make sure that your sales tax settings are set properly in your eBay preferences and then check the "Use your eBay sales tax table" checkbox in the Checkout Options
section when you are creating listings.
Currently, this must be done through your My eBay page.
If you attempt to post a listing to eBay through Auctiva, and you receive a message indicating that your listing is being posted to eBay but the listing never shows up in your eBay account, it is likely that eBay rejected the listing, and returned an error message describing the problem and how it can be resolved.
If your listing is rejected by eBay, you should be able to find the associated error message by clicking the red number in the "Notifications" section at the top of any page within your Auctiva account.
If you go to the Saved Listings page within your account and you are unable to view older saved listings, your Saved Listings page is likely set to display only saved listings used in the last 30 days.
In upper-right portion of the Saved Listings page, select "All" or a suitable number of days from the "Listings from last ___ days" drop-down menu to change this setting.
First, create the desired listing folders by hovering your cursor over the "Listings" tab and selecting the "Folders" option. On the page you'll be directed to, click the "Create Folder" button to get started creating your folders.
Once you have created listing folders, you can move desired listings into your folders on your Active Listings, Closed Listings, or Saved Listings pages by checking the boxes next to them, selecting the destination folder from the "Move selected item(s)" drop-down menu and then clicking the "Move" button.
Also, on the pages mentioned above, you can choose to display only listings in a single folder by selecting the folder from the "Folder" drop-down menu and clicking the "Go" button.
Yes, simply select the desired destination folder from the drop-down menu located just to the right of the "Schedule" button at the bottom of the listing creation page before you post, schedule, or save a listing.
On the One-Page Lister, choose the item's category. If the category is included in the eBay catalog, a "Find Product" link will appear. Click the link and a new window will open where you can search for the product using the item's Title, Keyword, UPC, Artist, ISBN, etc. Search terms will vary based on the category selected.
Click the button next to the item, once you have located it, in the search results and hit the Next button at the bottom of the window. On the next page, confirm the product details are correct and click the Submit button. The product will now be included in your listing, and you can choose to include a stock photo (if available) or Additional Product Information from the eBay catalog.
If a product does not exist or the item's unique identifier (ISBN, UPC, IIE, etc.) doesn't match one in eBay's current catalog, you'll still be able list it in the category. These listings will appear on the search results page for that item along with product boxes, but they will not appear on the individual product page.
For more information see eBay's FAQ.
Sellers are required to list these items with the eBay catalog: iPod & MP3 players, Global Positioning Systems (GPS), and DVDs, HD DVDs & Blu-ray discs.
You can choose from two different versions of the Description Editor.
To set the latest Description Editor v. 2.0 (beta) as your default, hover your mouse over the My Account tab and click the "Acct. Preferences" link under the Settings heading.
Under the Listing Management heading at the top of the page, locate the “Default Editor on One-page Lister." The pull-down menu option should be set to "Design Editor." Directly below the drop-down menu, check the box next to “Use Design Editor v2.0 Beta”
Click the "Update Account Preferences" button near the bottom of the page to save your settings.
Yes! When you have selected the category for your item on the one-page lister, you will be given the opportunity to enter specific details about your item that will appear at the top of your listing description on eBay. These details can also be used for a buyer's search, so it's important to select the relevant Item Specifics for your product. Depending on what category you are listing in, you will be able to choose from the following option(s):
Clicking on the Custom Item Specifics or Choose Item Specifics link will open a new window that contains the Item Specifics as determined by eBay based on your category. We recommend you enter your item specifics by using the Custom Item Specifics method whenever possible.
For more information on how to use the Find Product tool to look up your item's information in eBay's Product Catalog, click here.
For an overview of eBay's item specifics, please visit: http://pages.ebay.com/help/sell/item_specifics.html
Custom item Specifics are important details about items that will help buyers find the products they are looking for easily on eBay. Certain categories (including all new & revised listings in the Clothing, Shoes & Accessories categories) require that the Custom Item Specifics be entered in order for them to post to eBay. For example, if you are selling a pair of pants, you can no longer simply enter “new” or “used” as the only Item Specific. New fields will need to be entered, such as Style, Size, Color, etc. EBay-required Custom Item Specifics will vary according to the category.
For more information on the new Item Specifics requirements: Item Specific Changes on eBay
To view a list of Custom Item Specifics required by category: Required Item Specifics by category
New listings and Closed listings being re-listed in categories that require Custom Item Specifics will fail to post to eBay if they are not entered.
Active listings will be not be impacted. However, when those listings end and you want to relist or sell similar, they will need to have the required Item Specifics.
Currently, Saved Listings must be revised one at a time. To revise a Saved Listing:
After you have selected the item's proper category, click on the Custom Item Specifics link (which is located below the Category and Item Specifics boxes.) A new window will open that will display eBay's recommended Item Specifics for that category. eBay-required specifics will be noted with a green "*".
Note: listings that do not have the required Item Specifics will not post to eBay.
Due to variability in eBay's display of item specifics information, we do not show these details in the preview window.
You can still view your item specifics information at any time by clicking on that link on the lister page.
If this happens, contact eBay to have the duplicate auction removed and request a refund.
Your cancelled listings should automatically be removed from your Auctiva account within six to eight hours.
To speed up the removal of duplicate listings from your Auctiva Scrolling Gallery, you
can make duplicate auctions invisible in your Auctiva Store by logging into your Auctiva account,
going to the Store tab and selecting "Edit Items." This page gives you the option to hide listings.
Hidden listings will not be displayed in your Auctiva Store or in your Auctiva Scrolling Gallery the next time it refreshes,
which happens about every four hours.
Yes, another option is our Copy Ad feature. To use this feature:
Note: You will need to edit the title of the newly copied listing(s), but everything else with the listing will be the same.
Your new custom template is available in Auctiva's template library under the category "Custom". If you need help getting your custom template to work, please file a support request with our Customer Support team.
If you've ever lost an in-progress listing due to a power outage, Internet connectivity problem, account time-out, or simple human error, you know how frustrating and time-consuming starting over from scratch can be.
We now offer an easy way to save your listing description, so if you lose a listing you were in the middle of creating, you can restore the text that was in your description editor the next time you log into your account. By default, this setting is disabled.
To enable the Auto-Save feature:
To recover an automatically saved description:
No, you must do this from the eBay site.
To edit/view your eBay store vacation settings:
For more information, please read this information from eBay.
You probably signed up for an eBay Store subscription since you last generated a token for your Auctiva account.
First, hover your cursor over the "My Account" tab and select the "eBay" option under the "Settings" heading. Then, on the ensuing page, click the "Update Store Categories from eBay" button.
Once you have completed this process, you should see the store category and duration options available only to eBay Store subscribers on the Auctiva One-page Lister.
Use the same process any time you make changes to your eBay Store to keep your Auctiva account listing options in sync.
When you are creating a listing and need to choose the category to list in, many users select the
“Recently Used Categories” menu to select from a category that they have used before.
This list can get very long over time, and we have added the ability for users to manage their list of Recently Used Categories.
How do I use it?
This option can be used when you are selecting flat-rate domestic shipping for your listing. If you select this check box, your listing will utilize the shipping rate table that you have configured within your eBay account for your flat-rate domestic shipping costs or surcharges. Please note: You must have already set up your shipping rate table on eBay, and you also still need to select your domestic shipping services for your listing.
If you are enrolled in eBay's Global Shipping Program, you must first update your Auctiva account to reflect this enrollment. You can do so by generating a new token for your Auctiva account.
To generate your eBay token:
Once you have generated a new token you will have updated your Auctiva account to reflect your enrollment in eBay's Global Shipping Program. When creating your listing you can apply eBay's Global Shipping Program to it by:
If the category you have selected for your listing does not support eBay's Global Shipping Program, then you will not see this checkbox.
Yes! You can choose Bulk inline editing or Find & Replace editing from the Saved Listings page, or you can edit an entire
folder of listings from the Folders page.
Bulk inline editing - Use this tool to edit the following fields only: Title, BIN price, Reserve Price, Quantity
Bulk editing from Folders - Use this tool to Find & Replace values for all the listings in one folder. There
is no limit to the amount of listings you can edit at once using the folder edit option.
For categories that allow it, there will be an additional set of options in the Price section of the one-page lister. If you mark the checkbox next to "Accept offers from
buyers," then you can enter the auto-accept/auto-decline prices that will determine what happens when people send you their offers. Visit eBay for more information on this feature: http://pages.ebay.com/help/sell/best-offer.html.
Best Offer is available for listings using the Fixed Price and Classified Ad formats, and in eBay Motors. Best Offer is not available for auction-style listings. With
Best Offer, you give buyers a chance to negotiate with you on price. Visit eBay for more information on this feature: http://pages.ebay.com/help/sell/best-offer.html.
Per eBay, Best Offer is only available for use on certain categories. Visit eBay for more information on this feature: http://pages.ebay.com/help/sell/best-offer.html.
To make it easier for sellers to specify an item’s condition, eBay has introduced descriptive Item Condition values for certain categories. Sellers can choose up to six item conditions (depending on the category) to help accurately describe the item to buyers. For a complete overview of this feature, click here. http://pages.ebay.com/sellerinformation/news/itemcondition.html.
In most categories yes, you will need to update your listings’ Item Condition. eBay’s “new” definitions do vary from the values they previously used. Therefore, reselect your Item Conditions to ensure they are up to date.
They won’t relist. Sellers will need to edit their Closed Listings before they can be relisted. However, GTC listings will have until 2011 to comply with the Item Conditions requirement.
Currently those listings must be edited directly on eBay.
There are several options for changing the Item Condition in your Saved Listings:
Edit Saved Listings one at a time: You can open the Saved Listings one at a time, update the Item Condition and Save.
Find & Replace: Use this tool to update your Item Conditions in bulk.
Bulk editing from Folders: Use this tool to find & replace the Item Condition for all the Saved listings in one folder. There is no limit to the amount of listings you can edit at once using the folder edit option.
Closed Listings can be edited with the new Item Condition before relisting. This must be done one-at-a-time because there is no bulk-edit feature for this operation.
eBay allows the ability to provide all condition-related information in this field to prevent any misunderstandings about the condition of your items. This field will display when selecting an item condition other then "new" for your item while creating your listing in Auctiva. When your listing posts to eBay, the information you entered into this field will be prominently displayed near the top of the item page where buyers are more likely to read them. This will help you avoid buyer questions and prevent issues with items not as described.
Currently those listings must be edited directly on eBay.
You can open the Saved Listings one at a time, update the Item Condition Notes field and Save your changes. Since this field is item specific, this must be done individually and can not be accomplished in bulk.
A listing may fail to post either because it does not pass the validation we have in place to ensure all the required fields are filled in or because it is rejected by eBay when we submit the listing request to them. In either case, an error message will be available in your Auctiva account to help you identify the problem.
If you attempt to post a listing through Auctiva and receive a confirmation message indicating the item is being posted to eBay but the item never shows up as active in your eBay account, it is likely that eBay rejected the attempt to post the listing and returned an API error.
On the other hand, if you attempt to post the listing through Auctiva and receive an error indicating the listing did not pass validation or something similar, it is likely that you do not have all the required fields filled in. In this situation, you should be able to see the specific errors in the listing by opening up the saved listing and clicking the blue "Error Check" button at the bottom of the page.
For an overview of eBay's error messages, please visit: http://pages.ebay.com/help/account/errors.html
If, after reading through these error messages, you are still unable to get your item posted, please file a support request
section. This will display all the code in the Description Editor. Find the code that contains that begins with a <script> tag and ends with a </script> tag. Be cautious when deleting code
if you are not familiar with it. If you are unsure what to delete, please contact Customer Support.
"API" stands for Application Programming Interface, and is the way that we (and other third-party services) communicate with eBay's platform.
When trying to list to eBay, and your listing fails to post, you will see an API Error message on your Scheduled Listing page (noted in red) and a link that says "View Error" that gives a brief explanation as to why your listing was not posted. Error message counts are also noted at the top of most pages (the red number box) where it says "Notifications." You will need to fix the errors in the listing (if possible) before it can be posted to eBay. You may also receive notices from eBay's API if your eBay account is not in good standing, or if you have reached your selling limit. Please contact eBay for questions regarding these types of error messages.
API Warnings (noted in the orange number box at the top of your Auctiva page) are also messages sent from eBay, but do not prevent your listing from posting to eBay and generally speaking, you shouldn't have to take further action.
International Site Visibility (ISV) is an eBay tool to provide your listings with added exposure. Visit eBay for more information on this feature: http://www2.ebay.com/aw/core/200805.shtml#2008-05-20104047.
Auctiva supports this eBay feature. If there are certain countries you are not willing to ship to, there are a couple of ways to exclude them when using Auctiva to create an eBay listing.
For example, you may want to state in your listing that you will ship to Europe, but want to exclude Italy.
The easiest way to exclude certain countries is to adjust those settings on your My eBay page:
Note: when you create an exclusion list, you'll also need to set your global buyer requirements in your eBay Selling Preferences to block buyers who are registered in countries which you don't ship to.
To set your Global Buyer Requirements to block buyers who are registered in countries which you won't ship to:
When creating a listing on Auctiva, you will see the following options in the Shipping tools section of our One-page Lister:
In order to use the "Contact seller for costs" international shipping option when listing through Auctiva, you will need to check the boxes next to the international destinations you are willing to ship to in the "Ship To Locations" section of our One-page Lister.
Any international destinations you select for which you do not make a specific international shipping service available will automatically show the "Contact seller for costs" shipping option when your item is posted to eBay.
In order to post a listing to the eBay UK site through Auctiva, you must first select "United
Kingdom" from the drop-down menu labeled "eBay Site" in the upper right-hand corner of the
listing creation page.
Once you have selected "United Kingdom" from the drop-down menu, the appropriate listing
creation page will load and you'll be able to select categories and other options specific to that
In order to post a listing to the eBay Australia site through Auctiva, you must first
select "Australia" from the drop-down menu labeled "eBay Site" in the upper right-hand corner
of the listing creation page.
Once you have selected "Australia" from the drop-down menu, the appropriate listing creation
page will load and you'll be able to select categories and other options specific to that eBay site.
In order to post a listing to the eBay Canada site through Auctiva, you must first select "Canada"
from the drop-down menu labeled "eBay Site" in the upper right-hand corner of the listing
Once you have selected "Canada" from the drop-down menu, the eBay Canada listing creation
page will load and you'll be able to select categories and other options specific to that eBay site.
In order to post a listing to the eBay Germany site through Auctiva, you must first
select "Germany" from the drop-down menu labeled "eBay Site" in the upper right-hand corner
of the listing creation page.
Once you have selected "Germany" from the drop-down menu, the eBay Germany listing
creation page will load and you'll be able to select categories and other options specific to that
Get an overview of Auctiva's time-saving One-Page Lister and Seller Profiles so you can create accurate listings in minutes, and learn how to create new listings from those you already have saved. Reduce your workload by reading our "Creating Listings" tutorial.
Read step-by-step instructions on using Auctiva's time-saving One-Page Lister to quickly create new listings in our Auctiva's One-Page Lister" tutorial.
Enter your settings so Auctiva can automatically send your listing to eBay to post at the date and time of your choosing. Read full details in our "Scheduling Listings" tutorial.
Learn how to customize your listing templates and tailor them to your business to build your brand. Get step-by-step instructions in our "Customizing Listing Templates" tutorial.
Get step-by-step instructions to help you add an Auctiva listing template to your listings, even if you don't use Auctiva to list your products. Read full details in our "Using Auctiva Templates on eBay" tutorial.
Learn how to revise your eBay listings right from your Auctiva account with our revise live listings tool. See how you can edit up to 100 listings at once in our "Revising Your Auctiva Listings" tutorial.
See how you can easily edit listings you created with another listing service to ensure they appear properly when you post them using Auctiva. Read full details in our "Revising Your Auctiva Listings Imported From Another Service" tutorial.
Watch a demonstration of how to fill out the One-Page Lister to create and post new listings in minutes in our "Auctiva Lister" video tutorial.
Learn how to change your store template easily to give your Auctiva Store a look that will appeal to your buyers. Get full details in our "Changing Store Templates" tutorial.
Easily apply eBay Store categories and/or combined shipping discounts to your Auctiva account with our step-by-step "Importing Your eBay Settings" tutorial.
Variations are product options that your customers can choose from when they are making a purchase from you. Multi-variation listings allow sellers to include multiple variations of a product in a single multi-quantity fixed-price listing, reducing their overall insertion fees. Buyers can select which option(s) of your product they want from drop-down menus before purchasing. Sellers will also save time and money by combining the variations of their product into one listing.
For example, if you have several sizes and colors of girl's Skechers shoes, you can create one multi-variation fixed-price listing that offers all the sizes and colors you have available in your inventory.
To learn more, read the rest of the FAQs on this subject, or read our tutorial.
Below, find the common terminology we use to within our Multi-Variation Tool and relevant help content.
A listing with several variations that a buyer can choose from is called a Multi-Variation Listing. For example, a single multi-variation listing that includes several T-shirts of many different sizes and colors
A "variation" is a unique set of characteristics for a given product or listing. For example, a Women's shoe in size 8, colored red, and made of leather is a single variation.
An "attribute" is a type of characteristic of an item. Color, size, material and length are all attributes you might have for clothing, for example.
An "option" is a specific detail that you choose for an attribute. For example, let's say you have a quantity of sweaters (in red, blue and green) for which you create a Multi-Variation listing. The "Color" is the attribute and the specific colors are the options.
Currently, multi-variation listings can be created in the following categories: Baby; Clothing, Shoes & Accessories; Crafts; Health & Beauty; Home & Garden (most sub-categories); Jewelry & Watches; Pet Supplies and Sporting Goods.
Note that not all sub-categories are supported. You can use eBay's category lookup tool http://pages.ebay.com/sellerinformation/growing/variationtable.html to find out if listings with variations are available in your category.
Auctiva's Multi-Variation Listing Tool is available to users on an Unlimited/Advanced or higher plan, as well as to new users on their 30-day free trial. Users on Auctiva's Free or Basic/Starter plans do not have access to the Multi-Variation Listing Tool. An informative video about this tool is available here.
Our Multi-Variation Tool has been designed to be time-saving, easy to use, and integrated with our already popular One-Page Lister.
For more detailed instructions, read our tutorial.
Simply click on the Add/Edit Variations button on the Lister (below the category selection box) and the Create Listing Variations page will load. Make your revisions and click on the Done button to be taken back to the Lister.
Learn how to create one listing for multiple similar items such as shirts or shoes. Get step-by-step instructions for using Auctiva's Multi-Variation Tool to create several variations at once, or see how you can create these manually. Read full details in our "Creating Multi-Variation Listings" tutorial.
In order to post a listing to the eBay Motors site through Auctiva, you must first select "eBay
Motors" from the drop-down menu labeled "eBay Site" in the upper right-hand corner of the
listing creation page. If you would like to post to eBay Motors - Parts & Accessories, that option
can also be found in the same drop-down menu.
Once you have selected either "eBay Motors" or "eBay Motors - Parts & Accessories" from
the "eBay Site" drop-down menu, the appropriate listing creation page will load and you will be
able to select categories and other options specific to the selected site.
Listing using eBay’s Parts Compatibility feature will allow buyers to search for parts and accessories using basic information about their car or truck. The listing will also have a compatibility tab that will list all of the vehicles a particular item will fit. You will no longer need to include a list of compatible vehicles in your listing title, and instead can use the space to include the products’ brand, part type, part number, etc.
To download eBay's Master Vehicle list for your reference, click here.
Select the year, make, model, etc. that your part is compatible with and click the "Add" button to the right.
Note: You must make a new entry for each year, make, model, etc. of vehicle that your part is compatible with. For example, if your part is compatible for 2002-2005 Ford F-150 pickups, you need to make four entries: one for each year 2002, 2003, 2004 and 2005.
More information about Parts Compatibility is available at the following links:
A profile is a way to save commonly used information so that it can be easily loaded into the lister page,
saving you the trouble of entering the same information over and over again each time you create a listing.
First, you have to decide if you want to create profiles for each of the individual profiles we have available:
Item Details, Marketing, Shipping, Checkout, Seller
Details (used only when you use a template), and Auto-Relist
Once you have saved all of these profiles you need, you can combine them into a master profile.
You can load your master profile or any individual profile at the beginning of creating your listing and all the profile
information will be loaded into the lister. Just select your master profile from the master profile pulldown menu at the
top right of the lister page and click Load.
You can also load your master profile initially by using the Create a listing from Master Profile link, which can be found
under the Listings tab. Just select the appropriate master profile from the pull down menu and click load and the lister
page will load complete with all of the information contained in the master profile.
An Auto-Relist profile allows you to set your preferences regarding when and how certain listings should be relisted to eBay when they close. Once set, items using an
Auto-Relist profile will automatically relist on eBay based on your preferences.
Note: Remember that this is a profile so it can be acting on many listings simultaneously.
Seller Details profiles contain information ranging from 1 to 5 different categories;
you decide which categories to include:
The elements you choose for your Seller Details profile will each appear as a different section in your listings template.
Note: You must be using a template for Seller Details to show on your listing.
Read step-by-step instructions for creating a Checkout Profile to easily add your checkout preferences to future listings. Get full details in our "Create a Checkout Profile" tutorial.
Learn how to save your shipping preferences so you can easily add this information to your listings with a few clicks. Auctiva lets you create as many Shipping Profiles as you need. Learn how in our "Create a Shipping Profile" tutorial.
Save the marketing features you use most, such as bold and international visibility, so you can quickly add them when you create new listings. Read details in this tutorial.
Save your payment, shipping, About Us, Contact Us and Terms of Sale information by creating a Seller Details Profile, and add this information to your listings with a few clicks. Get full details in our "Create a Seller Details Profile" tutorial.
Save your payment, shipping, About Us, Contact Us and Terms of Sale information by creating a Seller Details Profile, and add this information to your listings with a few clicks. Get full details in our "Create an Item Details Profile" tutorial.
Enter criteria so your items can automatically be relisted if they don't sell. Get step-by-step instructions in our "Create an Auto-Relist Profile" tutorial.
Learn how to combine your Profiles into a Master Profile, so you can enter all your listing information with just a few clicks. Learn how to create multiple time-saving Master Profiles in our "Create a Master Profile" tutorial.
See firsthand how to create all of Auctiva's time-saving Profiles to quickly add the information you use most to your listings, reducing your workload. Full details in our "Introduction to Profiles" video tutorial.
Items relisted through Auctiva will be eligible for reimbursement of eBay relisting fees according to eBay rules and regulations http://pages.ebay.com/help/sell/relist.html.
Yes, you may edit listings and schedule posting times when you relist items. When you relist, you have the option to do a Bulk Relist, which allows you to edit certain fields of several listings at once. If you want to edit the description, template and other details of a listing, click the Edit and Relist link to the right of the closed listing.
Note: The Edit and Relist tool may only be used to edit one listing at a time.
Only listings that were originally created in Auctiva and have the associated listing in the Saved Listings folder can be edited in the Bulk Edit mode. Listings that have been closed more than 90 days on eBay cannot be "relisted." You will need to find the listing in your Saved Listing folder and post it as a new listing to eBay.
To do a basic Bulk Edit to revise the title, quantity, start price, Buy It Now price, reserve price or duration:
To do an Advanced Edit of a Closed Listing:
Note: eBay insertion fee credits may not be issued if certain changes are made when relisting. For more information about listings that are eligible for the insertion fee credit, click here.
You can create an Auto-Relist profile so you can set your items to relist based on a set of criteria of your choosing.
Yes, you can edit an auto-relist profile at any time, provided the profile is not being used in an active or scheduled listing.
If a saved listing contains an auto-relist profile that you have recently revised, those changes will not be applied to the listing. To have the revised auto-relist profile
reflected in the listing, you will need to cancel the auto-relist profile in the saved listing and then apply the newly revised auto-relist profile to the saved listing.
To ensure an item with an auto relist profile does not relist automatically when the listing ends, you must remove the auto relist profile from the Item. Check the box next to the item on your Active Listings page, and click the "Stop Auto Relist Profile" button.
Once you have gone through this process, you should see a red message indicating "Auto Relist Stopped" below the item on your Active Listings page.
If you tried to relist an item that is older than 90 days, you may receive an API error message that says: "This item cannot be accessed because the listing has been deleted, is a Half.com listing, or you are not the seller."
EBay only keeps a listing on file for 90 days, so when you try to "relist" an item, their system will not have a record of the original listing, thus the reason for the error message.
To relist the item, you will need to find the original Saved listing you used to list it onto eBay and launch it again, or create a whole new listing.
CSV (Comma Separated Values) reports are designed to allow you to track your listing data. CSV files can be opened in applications like Microsoft Excel, for example, and
allow you to sort, organize, make graphs and create views of your data.
Using the CSV Reports page is very simple.
Please note: The reports page will only allow one report download every two minutes so please be patient when requesting multiple reports.
CSV reports can include various data about your Active listings, Scheduled listings, Closed listings and Completed Sales Transactions.
Your Auctiva/eBay/PayPal payment and shipping information is automatically synchronized on your Sales Transactions page, in real time when available (some events such as cleared eChecks cannot be reconciled in real time).
The most likely reason your combined transactions are not showing up as such on your Auctiva Sales page is that you have not set your eBay account to combine payments.
To combine payments on eBay:
To mark a transaction as paid (or shipped), go to your Sales page, select one or more transactions, and click on the Mark as Paid or Mark as Shipped button at the top of the page.
You can print a customized packing slip from your Sales page. The packing slip can include your logo and even a personalized message.
To print a packing slip:
You can enter a UPS, FedEx, USPS or other major carrier’s package tracking or delivery confirmation information in your Auctiva account to be submitted to eBay. Once submitted to eBay, your buyer will be able to see the information in their eBay account.
To enter your packages’ tracking/delivery confirmation number in bulk:
To enter your packages' tracking/delivery confirmation number for a single transaction:
Purchasing Auctiva Shipping Insurance is easy to do, either one policy at a time or in bulk. Our Sales page makes it easy to purchase and manage your insurance policies by including the policy info within the page.
To purchase insurance from the Sales page:
For multiple transactions:
You can search for a specific transaction by the Item Title, Item Number, Buyer ID or the Buyer's Email.
To search for a transaction:
Items you are no longer selling will be removed from your scrolling gallery automatically, but if you would like to expedite their removal, you can make them hidden.
Items that are made hidden will not be shown in your scrolling gallery the next time it refreshes, which it does about every 2 hours.
There are two ways to determine which items display in the Auctiva Scrolling Gallery--the traditional "Display items ending the soonest" setting or the new "Random Selection." You can change how items appear in the Auctiva Scrolling Gallery by going to the Gallery tab>Customize. Here's a brief description of each setting:
If you like, you can choose to hide or feature certain items on the Scrolling Gallery. Hidden items will never appear on the scrolling gallery. Featured items will be selected to appear over non-featured items.
Items that are hidden will not be shown in your scrolling gallery the next time it refreshes.
Yes, you can. Go to the Edit Scrolling Gallery page (or hover your mouse over the Gallery tab and click on the Customize link). You can read the Scrolling Gallery Customizations tutorial for more information about changing the type of scrolling gallery, its position, colors, text, and even how items are selected to display in your Scrolling Gallery.
Yes and no. Adult images will only appear in the scrolling galleries on adult listings. If you sell in both adult and non-adult categories, your adult images will not show in the scrolling gallery on non-adult listings.
Yes, you can. Go to Edit Scrolling Gallery, then:
Please note: This will not alter the placement of those scrolling galleries already in active listings.
Our listing maintenance, which updates title, current price, high bidder, high bidder feedback, bid count, currency, and end time on your active listings page is done about every 6 hours.
Once your updated prices are reflected on your active listings page, they should be displayed in your scrolling gallery the next time it refreshes, which it does about every 2 hours.
To remove the scrolling gallery from your active listings you must delete the scrolling gallery HTML from the HTML description using eBay's Revise Item form.
You can also contact our Customer Support to remove the gallery in bulk from your active eBay listings.
The HTML code used to generate your Auctiva scrolling gallery is available within your account in case you would like to manually incorporate it into a template or the descriptions of your listings. This code can be accessed by mousing over the "Gallery" tab, and selecting the "Get HTML" option.
Get step-by-step instructions for customizing Auctiva's Scrolling Gallery, a great cross-promotional tool for your items. Read how to change your gallery's colors, text and type to complement your listings in our "Customizing the Scrolling Gallery" tutorial.
Get an in-depth look at the Auctiva Scrolling Gallery, a powerful cross-promotional tool. This customizable tool will display up to 16 items so buyers can see what else you have for sale. Learn more in our "The Scrolling Gallery" video tutorial.
Sellathon Counters record hits made to your eBay listings. You can choose to have your Sellathon Counters visible or hidden from visitors who view your listings on eBay.
All Auctiva plans include access to the Sellathon Counters—even Free Tools Plan users!
Yes, you can set your account preferences to not append the Sellathon Counters to your new eBay listings. This setting does not affect closed and active listings. You would need to remove the HTML code manually from these to remove the counter.
If you already have an existing Sellathon account, you can safely cancel your existing PayPal billing agreement.
Your Auctiva Emporium is a collection of all your active listings (auction and fixed price listings.) You can customize the appearance of your emporium, drive traffic to it by using its included blogging feature, and even assign a custom domain to it, which you can then promote to increase sales.
Auctiva Emporiums are not replacements for eBay Stores but rather a tool for promoting all your active listings.
You can find the address of your free Auctiva Emporium by logging into your account and navigating to your Account Dashboard.
No, this is not a possibility at this time.
Yes, click the Stores tab. From there you can customize each aspect of your emporium by using the links in the box on left.
Yes and no. Because eBay can age verify and we can't, customers to your Auctiva Emporium will see a thumbnail picture indicating that the item is an Adult Item instead of the actual adult item image:
A blog is basically a type of journal or newsletter that is frequently updated and intended for general public consumption. In the case of your Auctiva Emporium, a blog is like having a Web conversation with your customers. You write a blog, they read it and comment on it. If your blogs are interesting and relevant, you give your customers a reason to come back.
Blog about your featured items, or about your expertise on a certain topic related to your business. Make sure to include keywords that relate to your emporium to help Google rank you higher. And remember, you can attract repeat customers with interesting, relevant blogs.
A domain name is a unique name that identifies your Web site to users. Your Auctiva Emporium can have as many legitimate domain names as you would like, giving your customers many different ways to access your emporium. Or, you can have just one domain name. It is your choice.
We give you a default domain name for when you first sign up. Your domain name is right underneath your emporium thumbnail on the Store landing page. If you like your default as it is, then the next step is to promote it! Check the Store landing page for promotion information. If you don't like it, click on the Manage Domain link also on the Store landing page to read about your other choices.
If you already own a domain name, and would like to associate it with your Auctiva Emporium,
Now you can either have your domain point directly at your emporium, or you can use a subdomain. Without getting technical, a subdomain basically acts like another page on your Web site even though it is a Web site all its own. Click here for PDF instructions on pointing your domain directly to your Auctiva Emporium or making it a subdomain of your existing Web site.
This Auctiva purchased domain name will be good for the term of one year - USA and two years - UK. At the end of each term, you will receive an e-mail detailing the options for your domain name.
Your Auctiva purchased domain name will be managed solely by Auctiva and it will point to your Auctiva Emporium.
You may buy the domain name outright from Auctiva at anytime for a fee. When buying the name outright from Auctiva, you will need to have your own eNom account. Once payment is made to your Auctiva account, we will then push the domain name to your eNom account. If you would like to do this, please file a support request.
RSS (Really Simple Syndication) is an easy way to track when a Web site updates. Web sites can provide an RSS "feed" to users allowing the users to keep up to date on changes to the site. Auctiva sellers use RSS as a way to keep their customers up to date on items that they have for sale.
Users can access RSS in several different ways. Modern Web browsers, such as Firefox or Internet Explorer, can create a "live bookmark" which displays RSS feeds in the same way other bookmarks display. To bookmark a Web sites RSS feed in Firefox or IE simply go to the url of the feed and bookmark it as you would any other page. Users can also monitor RSS feeds using stand alone feed readers, sometimes called aggregators. Stand alone readers offer a more interactive RSS experience, providing more options on how to view RSS feeds and what can be done with the data they contain.
Learn how to personalize your Auctiva Store header to display your logo and build your brand. Get complete details in our "Adding a Store Logo" tutorial.
Learn how to specify which of your items will appear in your complimentary Auctiva Store. By default, all your eBay listings will show up here, but our "Editing the Store Items" tutorial will show you how to omit selected listings.
Giving customers a way to contact you is a must for good customer service. Learn how to add this information to your complimentary Auctiva Store so shoppers can ask questions and communicate easily with you in our "Adding Contact Us Information" tutorial.
Give buyers information about you and your business to increase your business' credibility among shoppers. Get step-by-step instructions on how to add this information to your Auctiva Store in our "Adding About Us Information" tutorial.
Make your items easier for search engines to find by adding Meta tags to your Auctiva Store. Get step-by-step instructions on how to add these in our "Adding Meta Tags" tutorial.
Learn how to add search categories to your Auctiva Store to help buyers easily find what they're looking for. Get full details in our "Adding Search Categories" tutorial.
Add a blog to your Auctiva Store to build credibility among shoppers and promote your items. Blogs are also a good way to provide new content that search engines can index, helping drive traffic to your items. Learn more in our "Adding a Store Blog" tutorial.
Add a custom domain to make it easier for buyers to remember the URL of your Auctiva or Auctiva Commerce Store. Learn how to add one of these in our "Adding a Custom Domain Name" tutorial.
MyStoreRewards is an optional reward program used by sellers to drive repeat sales from their buyers. When you are enrolled in the program and a buyer makes a purchase from you, they are sent an email to opt-in to your rewards program. Buyers who choose to opt-in will receive periodic updates via email promoting your eBay items, with offers for future rebates when they make repeat purchases from you. Sellers choose the amount of the rebate rewards given to buyers and fund the rebates with their own PayPal account.
Note: This program is not available to users on the Free Tools, Basic or Starter Plans.
Nearly all major department stores, grocery stores, gas stations, airlines, hotels, etc. offer some sort of rewards program to their frequent customers. You can use MyStoreRewards to offer your own turn-key reward program. MyStoreRewards is a powerful, flexible and inexpensive program perfect for the online seller with one employee or 1,000 employees.
MyStoreRewards is very simple to operate and is very inexpensive. As long as you accept PayPal payments, in just 10 minutes, can use MyStoreRewards to drive repeat sales and grow profits.
It's easy! You simply place a few lines of HTML code on your listing (either manually or let us do it automatically for you.) The code shows a small banner image near the bottom of your eBay listings. This image must be shown to your buyers before they pay, and starts the process by telling your buyers they can join your MyStoreRewards program when they pay with PayPal.
The MyStoreRewards system will do everything else for you. We start by sending your buyer an invitation email to join MyStoreRewards. Once your buyer joins your MyStoreRewards program by clicking the link in the email, MyStoreRewards helps you drive repeat sales by automatically sending your opted-in buyers a periodic update email reminding them that they will automatically get a reward when they make a repeat purchase from you.
YOU choose how frequently to send periodic reminder emails. You also choose how much rebate rewards to give your buyers for purchases.
Once you have automated the rewards payment, the system takes care of itself. Whenever your buyer opt-in to your MyStoreRewards program and whenever your buyer makes a qualifying repeat purchase, MyStoreRewards will automatically process the reward rebate for you. You won't need to do a thing.
Rebate rewards are sent only after your buyer pays for their purchase. All rebate rewards are issued within 72 hours via PayPal when you have automated your rewards payment. You will see every rebate reward transaction in your Auctiva account as well as your own PayPal account. You can change anything or everything in your MyStoreRewards program at any time.
There are no hidden costs to use MyStoreRewards. YOU decide the rebate amount that you want to give your buyers (the default is set to 2% at time of opt-in and 3% for future purchases) and you will see each rebate deducted from your PayPal account when you have automated your payments (a small fee may apply - check your PayPal account settings for details.) Cancel your program at any time by going to your My Account tab and clicking on the MyStoreRewards link (under Settings).
The easiest way to have the banner automatically appended to your listings is to enable the Auto Append feature. To enable the Auto Append:
Alternatively, you can add the banner on a per-listing basis (if you have Auto Append turned off.) When creating a listing, below the Description Editor box you will see the MyStoreRewards heading with a check box to append the MyStoreRewards banner to your listing.
Yes! You can customize the background and border color of the MyStoreRewards promotion banner that will appear in your eBay listings. Go to the My Account tab and select MyStoreRewards (under Settings.) Then on the MyStoreRewards Home page, click the "Change Service Settings" link. This will take you to your Service Settings page where you can customize the look of your banner. Click the "Save Settings" button at the bottom and your changes will be shown on the banners that are appended to your listings.
By default, your reward rebates are set to give buyers a 2% reward when they join your program and to give a 3% reward on their total payment when they return for a repeat purchase. Rebate rewards are calculated on the total payment your buyer makes (including shipping and handling). However, you can change the MyStoreRewards rebate reward percentages at any time to any percent you choose.
You can change your MyStoreRewards offers as frequently as you wish by returning to the MyStoreRewards home page. To reach the MSR home page, hover your mouse over the My Account tab and click on the MyStoreRewards link under Settings. In the Service Settings box click the Change Service Settings link to update your reward amounts. MyStoreRewards is your store reward program. We encourage you to test various MyStoreRewards amounts and emails to see what works best for you and your buyers.
During sign-up, you will receive information on how to set-up your PayPal account to automate reward payments to your buyers. You can also set up automated reward payments at any time by going to the MyStoreRewards home page and clicking on the Automate Rewards Payment link.
If you have set-up automated reward payments, your MyStoreRewards program will issue your buyer rebate rewards directly from your PayPal account to your buyer's PayPal account. If you choose to not automate your rewards payment, you will have to issue the rewards manually via PayPal.
Yes. Sellers have the option to put in a maximum reward limit per buyer per 24-hour period. By default, the limit is set at $10. To change the reward limit, go to your MyStoreRewards home page and in the Service Settings section, click the Change Service Settings link.
For example, if you are offering a 5% reward and a buyer purchases a $1,000 item and you have your reward maximum set at $10, the most the buyer will receive is $10. We explain this to your buyers in the rules of the program and we remind them of it in emails we send them. We allow you to limit the reward because we know sellers often cannot afford to give high-dollar rewards on high-dollar items.
Before you issue a return to a buyer who has paid with PayPal, you should check to see if the buyer received a rebate reward. If so, simply refund the expected amount less the rebate reward. For example, if your buyer paid $100 for an item and received a $2.00 reward rebate from you, and then the buyer returns the item asking for a refund, you should send the buyer only $98.00 to complete the refund. Your buyer is notified this will happen when they join your MyStoreRewards program.
We issue your buyer rewards in the same currency as the buyer paid. If you are a US seller and have a Canadian buyer, that buyer may pay for your item in Canadian dollars, but PayPal automatically exchanges the currency back into US dollars to pay you. This works well for both parties because, as far as you both think, you are only operating in your own currency. However, when we issue rewards, we make the reward payment in the buyer's original currency.
To properly issue the reward to your buyer, you need foreign currency balances in your PayPal account. You will get an email notifying you of foreign currencies BEFORE they are issued. When you get the email, ensure that your PayPal account has the required currency balance available. The steps to do that are below:
We use the PayPal approved Automated Program Interface (API). Instructions on how to set your PayPal account up for our service can be found by going to the MyStoreRewards home page in your Auctiva account and clicking on the "Automate Rewards Payment" tab
There are two primary activities we will automatically complete for you using your PayPal account. The first is to "read" your PayPal sales. This allows our service to "see" who made purchases with you and how much they paid you. Secondly, once we have this information we can send an invitation to your new buyers and automatically calculate and send rebate rewards to those buyers who opt-in to your MyStoreRewards program.
We also access your PayPal account directly to issue rebate rewards from within your PayPal account. We do this using the PayPal MassPay function. After sign-up we'll send you instructions on how to give our service automated access to issue your MassPay payments.
It is important to state that you have 100% control over what access you provide us at PayPal.
Yes! To cancel your MyStoreRewards account at any time, simply go to My Account>MyStoreRewards home page and click the "Cancel Subscription" button. Or you can send an email to firstname.lastname@example.org with the subject of "Cancel My Account." Once your account is cancelled, MyStoreRewards will contact each of your opted-in buyers to inform them that your reward program is ending.
Once you cancel, you are responsible for removing any reference to MyStoreRewards from your eBay listings. You can remove the banner manually by removing the HTML, or file a support request to contact our Customer Support and have them perform a bulk removal of the banner.