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  • Showing questions in 'Auctiva Commerce' Expand All
  • What is Auctiva Commerce?

    Auctiva Commerce is the best way to open an off-eBay store and start selling online right now.

    For more information visit http://www.auctivacommerce.com

  • How do I view my Auctiva Commerce bill?

    For users who signed up for an Auctiva Commerce plan prior to April 3, 2012: Log in to your Auctiva account, hover your mouse over the My Account tab and click on the My Account Activity link. The Account Activity page will load. You can view invoices and make payments from this page. Your store fee is charged to your account at the beginning of each billing cycle and any applicable transaction fees are billed at the end of each billing cycle. For example, your August bill will include the store fee for month of August and any applicable transaction fees that were processed in July. Note: No currently available Auctiva Commerce plans include transaction fees.

    If you signed up for an Auctiva Commerce store after April 3, 2012, please visit http://auctivacommerce.com/ and log-in to view your account details.

  • Can I use my Auctiva Commerce store with my own domain?

    Yes. Auctiva Commerce can be setup with your own custom store domain name. Please visit Auctiva Commerce Help or contact Customer Support for assistance.

  • How do I log in to my Auctiva Commerce store administration?

    Go to https://auctivacommerce.com/store-login.aspx to sign in to your account.

    If you are a Legacy user who signed up for an Auctiva Commerce store plan prior to April 3, 2012, you can click on the Store tab in your Auctiva account and locate the Auctiva Commerce box which will have your administration and store URLs. Or, you can get there by typing your store URL into the browser, e.g., http://yourstorename.auctivacommerce.com/Admin/login.aspx. Make sure you replace "yourstorename" with your actual store name. You cannot reach Auctiva Commerce administration through the customer log in on your storefront, although you can use the same e-mail address associated with your Administrator profile to sign in as a customer.

    Make sure to bookmark this link!

  • How do I contact Customer Support for my Auctiva Commerce store?

    Auctiva Commerce Customer Support is available 24 hours/7 days a week. You can file a support request at http://support.auctivacommerce.com