Auctiva - Powerful solutions for eBay Sellers

Yes. You can set up your account to automatically bill your PayPal account each month. Go to the Billing Settings page and click on the "Setup my PayPal Billing Agreement" button to set up your recurring PayPal payments.

You can change your pricing plan as often as you'd like and at any point in time. Changes from one paid plan to another, or from a paid plan to our Free Tools Plan, become effective as soon as the next billing cycle starts. Plan changes from the Free Tools plan to a paid plan are effective immediately, and the first monthly fee will be prorated. Plan selections made during the Free Trial period are effective at the end of the trial period, and may result in a prorated first monthly plan fee.

* Please note that the next billing cycle for most users is the first day of the following month. However, for users who have selected an annual plan, the next billing cycle will not occur until that 1-, 2- or 3-year subscription expires. Users on these plans are encouraged to contact Customer Support to make plan changes.

Plan changes from the Free Trial or Free Plan to a pay plan are prorated. All other plan changes become effective at the start of the next billing cycle.

When you change from a paid plan to any other plan mid-billing cycle, you will remain on your existing plan for the rest of the current month, and your account will be switched to the new plan on the first of the next month.

If you changed your plan during last month but were still charged the exact rate associated with your previous plan, it's most likely that you changed your plan after your invoice for last month had been created.

If you need to change your plan in the middle of a month and have it take effect immediately, please contact Customer Support, and we may be able to help.

Plan changes from the Free Trial or Free Plan to a pay plan are prorated. All other plan changes are effective at the start of next billing cycle.

You should have a credit card or PayPal account info on file that will be automatically billed. You will be billed 3 days after receiving your invoice notification e-mail. If you'd like to manually make a payment with PayPal or a different credit card, follow these instructions:

1. Hover your mouse over the My Account tab and click on My Invoices link. Review your charges.
2. Scroll down the page and click on the "Make a payment for this invoice" link.
3. Enter the Payment Amount.
4. Choose a Payment Method.
5. Click on the Make Payment button. If you chosen the PayPal payment method you'll be redirected to PayPal's Web site. Follow the instructions on PayPal's Web site to complete the transaction.

Billing is processed in USD. When you pay charges and fees, the currency conversion is handled by your financial provider (i.e., your credit card company or PayPal).

All Auctiva users will be on the same billing cycle, to follow full calendar months. The billing cycle cut-off date/time is 23:59:59 PST on the last day of each month (e.g., Dec. 31, April 30, etc.). Typically by the first week of each month, we will create an invoice for your account, comprising any incidental charges for the previous billing cycle as well as the monthly plan fees for the invoice month. For example, Your September invoice will be generated in early September and include any plan overage charges or Auctiva Shipping Insurance charges incurred in August as well as your monthly plan fee charge for September.

We will immediately notify you by e-mail that your invoice is ready for your review on the site. This e-mail will include both the invoice amount as well as the date we plan to charge your on-file payment method, which is also displayed within the actual invoice accessible through your account.

Fees vary by plan type and usage. To review your specific charges, hover your mouse over the My Account tab and click on My Invoices link.

To review an itemized breakdown of your charges for last month, hover over the My Account tab within your account and select the "My Invoices" option. If you'd like to review older invoices, you can browse through these from the "Select Invoice" drop-down menu at the top of the page. If you have any questions regarding your invoice, we encourage you to contact Customer Support for assistance.

Because some incidental fees (plan overages and Shipping Insurance) are activity-based and therefore charged in arrears, these may appear on a final bill after you cancel.

Keep in mind that Auctiva's monthly plan subscription fees are billed monthly, usually during the first week of the month for which services will be rendered. For example, you’re on-file payment method might be charged on March 5th for your March plan fees. If you cancel later in the month, you are still responsible for the entire monthly plan fee, and a refund will not be available.

If your invoice includes a charge for extra Image Hosting, you likely exceeded your plan's Image Hosting allowance.

You can see the record of any additional Image Hosting charges you have accrued, as well as your peak Image Hosting usage that triggered the charge, by hovering over the My Account tab within your account and selecting the "My Invoices" option.

If you are being charged for insurance policies that you did not purchase manually, your Auctiva account must be configured to automatically generate insurance policies for your transactions under certain circumstances.

To review and/or make changes to your Auto-Insure Rules for shipping insurance, please mouse over the My Account tab within your account and select the "Auctiva Shipping Ins." option within the Settings section.

If you'd prefer not to have our system automatically generate policies but still wish to use Auctiva Shipping Insurance, you can always purchase insurance policies manually using the "Add Insurance" links next to the desired items on your Auctiva Transactions page.

Please review the Billing FAQs on this page to address any questions with your bill. If you cannot resolve your problem, contact Support.

You can place a credit card on file for automatic billing. Follow these instructions:

1. Hover your mouse over the My Account tab and click on the My Payment Method link.
2. Click on the Edit Credit Card Information button.
3. Enter your credit card information and click on the Save Settings button.

You will be automatically billed 3 days after your invoice notification e-mail is sent.

When a payment transaction fails, you'll receive a billing failure notice. This typically happens when a credit card has expired, is over its credit limit or your billing information was entered incorrectly. Follow these instructions to check your billing information and then make a one-time payment:

1. Hover your mouse over the My Account tab and click on the My Payment Method link.
2. Click on the Edit Credit Card Information button.
3. Enter your credit card information and click on the Save button. The Account Activity page will load.
4. Review your balance and click on the Make a Payment link.
5. Enter the Payment Amount.
6. Choose the "Pay with my credit card on file" option.
7. Click on the Make Payment button.

No. None of the monthly pricing plans require a contract or commitment, and you can change plans at any time.

We'll work with you to reduce some of the cost of having multiple accounts. You can contact Customer Support to identify whether a discount can be applied to your bill.