Auctiva - Powerful solutions for eBay Sellers

Yes. When your account preference is set, Auctiva can automatically send your customers a Winning Bidder e-mail. This e-mail includes the item number, title, quantity and date won, as well as your store information and a link back to your store.

If you sell Consignment items, we can automatically send your consignors an e-mail letting them know when a consigned item posts to eBay. You can change this preference on your Consignment Settings page.

You also have the option of manually sending Payment Reminders and Address Requests, though these are not automatic, as they are "special case" e-mails.

1. Hover your mouse over the eBay Sales tab and click on the Create New link in the Custom E-mails section.
2. Choose the type of template you would like to create from the Template Type drop-down.
3. Most people should use the Standard text editor mode because it is familiar and offers easy Word formatting help. You can use the HTML mode if you know how to write HTML, however, we advise against using HTML creation programs as they tend to create bulky, unrefined code.
4. Use the blue Custom e-mail template tags to insert auction specific information into the e-mail. Just put your cursor in the box and then click the blue tags to the left to insert the tag.
5. Make sure to give your new e-mail template a new recognizable name and e-mail subject*.

*Note: Since most people have intense spam filters these days, make sure the subject of your e-mail is specific and relevant in case it needs to be picked out of a junk mailbox. Example: You won eBay [ITEMTITLE] [ITEMNUMBER]!

We automatically send e-mails for each e-mail type with an account preference set to "On".

To set your e-mail account preferences, follow these steps:

1. Hover your mouse over the My Account tab and click on the "Acct. Preferences" link in the Settings section.
2. Scroll down and choose your preferred e-mail settings from the drop-downs.
3. Click the Update Account Preferences button at the bottom of the page.

We have professionally-designed default e-mails created for each e-mail type but you can create your own and set those as your default. Once you have created your own e-mails, you can change the default auto e-mail that will be used for each type by following these steps:

1. Hover your mouse over the eBay Sales tab and click on the Manage link in the Custom E-mails section.
2. All default e-mails will appear in grey.
3. Locate the e-mail you created that you would like to make your new default e-mail for that type (i.e. Winning Bidder, Payment Reminder) and click the icon with the green checkmark. That e-mail choice will turn grey to confirm your change.
4. Use the drop-downs at the top of the page to sort your e-mails by e-mail type or eBay site.

1. Hover your mouse over the My Account tab and click on the "Acct. Preferences" link in the Settings section.
2. Scroll down and choose "Off" from the Winning Bidder drop-down in the Auto E-mail Management section.
3. Click the Update Account Preferences button at the bottom of the page.

1. Hover your mouse over the eBay Sales tab and click on that All link .
2. Click the E-mail Buyer link to the right of the listing you are looking for.
3. Pick the type of e-mail you want to send from the drop-down.
4. On the next page you will have a choice of the e-mail template* you would like to use.
5. Preview and send.

*Note: We always provide you with a default template that you can use, but you can choose to create your own e-mail template by following the instructions in the question: "How do I create my own custom e-mails?"

The Auctiva Custom Newsletter is an e-mail newsletter that you create and send to your buyers who have opted to receive it. The newsletter will highlight up to 13 of your eBay items, and can include a custom logo, title, text color and a brief message from you. This is a great way to showcase new products, promote a sale, or just to keep in touch with your customer base. You do not need to subscribe to an eBay Store to use this feature on Auctiva.

To generate subscribers to your newsletter, you will first need to send previous buyers (from the last 90 days) an invitation e-mail, through which they can opt in to receive your newsletters. You will choose how often to send the newsletters, and can manage your subscriber list at any time within your Auctiva account. Going forward, you can send this invitation to your more recent buyers as often as necessary (we recommend once per month). Our system will not send invitation e-mails to your buyers that have received one from you in the past.

Note: Only subscribers to the Pro plan have access to this feature.

Getting started it easy! The most important step is to get subscribers to your newsletter. Initially, this is done by sending your buyers from the past 90 days an invitation e-mail that contains a sample newsletter. If they like what they see, they can click the "Subscribe" button within the e-mail, and they will be saved in your Subscribed list. Once you have buyers who have opted in to receive your newsletter, you can create your Custom Newsletter, featuring up to 13 of your eBay items, custom logo, text color and more!

To create your newsletter invitation e-mail:

1. Go to the Newsletter Landing page and click the green "Get Started" button.
2. Customize your invite message to buyers. Their username and the title of the item they purchased from you will be prefilled in the actual e-mail. A standard message is provided in the text box. You may edit this message by clicking in the box and typing what you wish.
3. Add your logo (or upload one) by clicking in the box labeled "Select Newsletter Logo."
4. Add a title to your sample newsletter by clicking the text box that says "Sample Newsletter Title."
5. Add a message below your logo by clicking in the text box.
6. Select a color for the text in your sample newsletter by using the color selector tool and clicking "Okay" to save the color.
7. Create a custom message for your sample newsletter by clicking in the text box and typing in your message.
8. Select a product to feature by clicking in the box to the right of the message box. A window will open with a selection of your current eBay listings, and you will choose one by checking the box next to its item number and clicking the "Apply" button at the top of the window.
9. Select additional products to highlight in your sample newsletter (up to 6).
10. The last step will show you a preview of your newsletter invitation, and you can give it a unique name for later reference.
11. If you are happy with the invitation, check the box at the bottom to agree to the Newsletter Terms of Service.
12. You can then click the "Send Test" button to have a copy of your invite sent to yourself, or click "Send" to send it to your previous buyers.
13. A confirmation box will appear with the number of invitation e-mails that are about to be sent on your behalf. As a precaution, you will need to confirm the send before they will be e-mailed.
14. Check back after a few days to see your Subscribed list and send your first custom newsletter!

Once you have subscribers opted in (from the e-mail invite you sent), you can create a newsletter that will showcase up to 13 of your eBay items, along with your own custom message, text color and logo.

Go to the Auctiva Custom Newsletter landing page and click Create/Send Newsletter.

1. Add your logo (or upload one) by clicking in the box labeled "Select Newsletter Logo."
2. Add a title to your newsletter by clicking the text box that says "Newsletter Title."
3. Add a message below your logo by clicking in the text box.
4. Select a color for the text in your newsletter by using the color selector tool and clicking "Okay" to save the color.
5. Create a custom message for your newsletter by clicking in the text box.
6. Select a product to feature by clicking in the box to the right of the message box. A window will open with a selection of your current eBay listings, and you will choose one by checking the box next to its item number and clicking the "Apply" button at the top of the window.
7. Select additional products to highlight in your newsletter (up to 12).
8. The last step will show you a preview of your newsletter, and you can give it a unique name for later reference.
9. If you are happy with the newsletter, you can then click the "Send Test" button to have a copy of your newsletter sent to yourself, or click "Send" to send it to your subscribers.
10. A confirmation box will appear with the number of newsletters that are about to be sent on your behalf. As a precaution, you will need to confirm the send before they will be e-mailed.
11. Go to your Newsletter History page to see what newsletters have been sent, and to how many subscribers.

Inform customers they're the winning bidder, when their payments have been received and more with customizable Auto-E-mails. Customize these e-mail templates to personalize communication and build strong relationships with your buyers. Get step-by-step instructions in our "Customizing E-mail Templates" tutorial.

See how to customize your e-mail templates to personalize your communication with buyers. Get full details in our "Creating Custom E-mail Templates" video tutorial.