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Yes. When your account preference is set, Auctiva can automatically send your customers a Winning Bidder e-mail. This e-mail includes the item number, title, quantity and date won, as well as your store information and a link back to your store.
If you sell Consignment items, we can automatically send your consignors an e-mail letting them know when a consigned item posts to eBay. You can change this preference on your Consignment Settings page.
You also have the option of manually sending Payment Reminders and Address Requests, though these are not automatic, as they are "special case" e-mails.
*Note: Since most people have intense spam filters these days, make sure the subject of your e-mail is specific and relevant in case it needs to be picked out of a junk mailbox. Example: You won eBay [ITEMTITLE] [ITEMNUMBER]!
We automatically send e-mails for each e-mail type with an account preference set to "On".
To set your e-mail account preferences, follow these steps:
We have professionally-designed default e-mails created for each e-mail type but you can create your own and set those as your default. Once you have created your own e-mails, you can change the default auto e-mail that will be used for each type by following these steps:
*Note: We always provide you with a default template that you can use, but you can choose to create your own e-mail template by following the instructions in the question: "How do I create my own custom e-mails?"
The Auctiva Custom Newsletter is an e-mail newsletter that you create and send to your buyers who have opted to receive it. The newsletter will highlight up to 13 of your eBay items, and can include a custom logo, title, text color and a brief message from you. This is a great way to showcase new products, promote a sale, or just to keep in touch with your customer base. You do not need to subscribe to an eBay Store to use this feature on Auctiva.
To generate subscribers to your newsletter, you will first need to send previous buyers (from the last 90 days) an invitation e-mail, through which they can opt in to receive your newsletters. You will choose how often to send the newsletters, and can manage your subscriber list at any time within your Auctiva account. Going forward, you can send this invitation to your more recent buyers as often as necessary (we recommend once per month). Our system will not send invitation e-mails to your buyers that have received one from you in the past.
Note: Only subscribers to the Pro plan have access to this feature.
Getting started it easy! The most important step is to get subscribers to your newsletter. Initially, this is done by sending your buyers from the past 90 days an invitation e-mail that contains a sample newsletter. If they like what they see, they can click the "Subscribe" button within the e-mail, and they will be saved in your Subscribed list. Once you have buyers who have opted in to receive your newsletter, you can create your Custom Newsletter, featuring up to 13 of your eBay items, custom logo, text color and more!
To create your newsletter invitation e-mail:
Once you have subscribers opted in (from the e-mail invite you sent), you can create a newsletter that will showcase up to 13 of your eBay items, along with your own custom message, text color and logo.
Go to the Auctiva Custom Newsletter landing page and click Create/Send Newsletter.
Inform customers they're the winning bidder, when their payments have been received and more with customizable Auto-E-mails. Customize these e-mail templates to personalize communication and build strong relationships with your buyers. Get step-by-step instructions in our "Customizing E-mail Templates" tutorial.
See how to customize your e-mail templates to personalize your communication with buyers. Get full details in our "Creating Custom E-mail Templates" video tutorial.