A listing may fail to post either because it does not pass the validation we have in place to ensure all the required fields are filled in or because it is rejected by eBay when we submit the listing request to them.  In either case, an error message will be available in your Auctiva account to help you identify the problem.

If you attempt to post a listing through Auctiva and receive a confirmation message indicating the item is being posted to eBay but the item never shows up as active in your eBay account, it is likely that eBay rejected the attempt to post the listing and returned an API error.

On the other hand, if you attempt to post the listing through Auctiva and receive an error indicating the listing did not pass validation or something similar, it is likely that you do not have all the required fields filled in.  In this situation, you should be able to see the specific errors in the listing by opening up the saved listing and clicking the blue "Error Check" button at the bottom of the page.

For an overview of eBay's error messages, please visit: http://pages.ebay.com/help/account/errors.html

If, after reading through these error messages, you are still unable to get your item posted, please file a support request

eBay does allow JavaScript in item descriptions, however, certain scripts may cause your item to be rejected by eBay for security reasons. If you receive this error, you will need to remove the JavaScript in your listing description. Occasionally JavaScript can be added to your item description and you are not even aware of it. This can occur when you copy/paste from websites or insert custom graphics or logos in your listing description. Some extensions, when used with the Safari browser, may also be adding JavaScript. To locate the code, go to the Saved Listing page and find the Description Editor. Select "HTML" in the Item Description section (or if using the newest editor, look for the "Source" button.) This will display all the code in the Description Editor. Find the code that contains that begins with a tag. Be cautious when deleting code if you are not familiar with it. If you are unsure what to delete, please contact Customer Support.

"API" stands for Application Programming Interface, and is the way that we (and other third-party services) communicate with eBay's platform. 

When trying to list to eBay, and your listing fails to post, you will see an API Error message on your Scheduled Listing page (noted in red) and a link that says "View Error" that gives a brief explanation as to why your listing was not posted. Error message counts are also noted at the top of most pages (the red number box) where it says "Notifications."  You will need to fix the errors in the listing (if possible) before it can be posted to eBay. You may also receive notices from eBay's API if your eBay account is not in good standing, or if you have reached your selling limit. Please contact eBay for questions regarding these types of error messages.

API Warnings (noted in the orange number box at the top of your Auctiva page) are also messages sent from eBay, but do not prevent your listing from posting to eBay and generally speaking, you shouldn't have to take further action.