Auctiva - Powerful solutions for eBay Sellers

1. Hover your mouse over the My Account tab and click on the Feedback link in the Settings section.
2. Click the "Create/Manage Feedback" button.
3. Type your feedback message in the text box and click the 'Save' button to create a new message.
4. Edit a saved feedback message by marking the box next to it and clicking the 'Edit' button. Remember to save after editing.

You can configure one positive-feedback message to be your default message. You can then use this default message each time you leave feedback. Or, you can choose multiple positive-feedback messages to be your cycled messages. You can then use your cycled messages when giving feedback in bulk. Choose multiple transactions to leave feedback on, and click on the "Use Cycled" button. Your cycled messages will be automatically inserted in a cycle into the feedback section.

Default and cycled messages are only available for positive feedback.

1. Hover your mouse over the Sales tab and click on the All link.
2. Mark the box(es) adjacent to the listing(s) for which you want to leave feedback
3. Click the 'Leave Feedback' button
4. There are 4 ways to leave feedback:
   • Insert your default positive feedback message into each listing by clicking the 'Use Default' button
   • Insert one of your cycled positive feedback messages into each listing by clicking the 'Used Cycled' button
   • Insert a saved feedback message into each listing by choosing one from the drop-down menu and clicking the 'Use Saved' button
   • Leave a new and unique message for any listing by typing it in the provided box.
5. Click the 'Leave Feedback' button to send your feedback to eBay

Note: You can automate the feedback process with our Auto-Feedback feature.

1. Hover your mouse over the My Accounts tab and click on the Feedback link in the Settings section
2. To enable a particular option, mark the adjacent box for "Yes"
3. Remember to click the 'Save Settings' button after making any changes

Enable Auto Feedback: When enabled, a positive feedback message will automatically be sent to the buyer after you receive a positive feedback from the buyer, or when payment is received.

Use Cycled Feedback Message for Auto Feedback: When enabled, one of your positive cycled feedback messages will automatically be sent to the buyer after you receive a positive feedback message from the buyer, or when payment is received; when disabled, your default-feedback message will always be sent.

Receive Auto Feedback Summary E-mails: When enabled, you will receive e-mails informing you about what auto-feedback messages have been sent recently, and to whom.

Specify settings to automatically leave feedback for buyers, and save time. Learn more in our helpful "Setting up Automatic Feedback" tutorial.