Frequently Asked Question:
Why am I being charged for insurance policies?
If you are being charged for insurance policies that you did not purchase manually, your Auctiva account must be configured to automatically generate insurance policies for your transactions under certain circumstances.
To review and/or make changes to your Auto-Insure Rules for shipping insurance, please mouse over the My Account tab within your account and select the "Auctiva Shipping Ins." option within the Settings section.
If you'd prefer not to have our system automatically generate policies but still wish to use Auctiva Shipping Insurance, you can always purchase insurance policies manually using the "Add Insurance" links next to the desired items on your Auctiva Transactions page.