Free eBay auction and sales tool help

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General

All of the listing tools provided by Auctiva are absolutely FREE! We offer free unlimited image hosting, professionally designed templates, scheduling, supersized images, secure checkout, and much more!

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How can Auctiva provide free services and solutions?

We have an innovative revenue-sharing system for shipping insurance. We are able to obtain insurance policies in bulk and pass the savings on to you. We also have other fee-based services that we offer, such as classic.auctiva.com and Sellathon.com, that allow us to offer our seller solutions for free.

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I just signed up - why did all my listings disappear?: Don't worry - your listings are not gone forever! This happens as part of eBay's on-going fraud protection policies. Your listings will return after eBay has reviewed them - typically within 6 hours (though eBay offers no exact time guarantees.)

Do I still have to pay eBay fees when listing through Auctiva?

Yes. But you pay less.

Using Auctiva you can:

add a cross-promoting scrolling gallery
add up to 24 images with supersizing in each listing
add a professionally designed template
and schedule your listings

...all without being assessed any additional eBay fees.

Please visit the following link for the eBay fee structure: http://pages.ebay.com/help/sell/fees.html

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Does Auctiva work with Amazon or Yahoo auctions?: At present, Auctiva can only be used as a listing tool for eBay.

To which eBay sites can I post listings using Auctiva?: Auctiva can be used to post listings to eBay US, eBay UK, eBay CA, eBay AU, eBay Motors, and eBay Motors (Parts and Accessories)

Does Auctiva support eBay eXpress?: Yes! As long as your item meets the eBay eXpress requirements it will be displayed on eBay eXpress as well.

How do I transfer my current listings to Auctiva?: Once you have generated your eBay token, your active listings will be automatically copied to your Auctiva account. It typically takes 6-12 hours for all of your active listings to be imported into your Auctiva account and appended with the Auctiva Scrolling Gallery.

What changes will be made to my active eBay listings when I sign up?: When you sign up for your Auctiva account, your current eBay listings will automatically be imported into your Auctiva account, at which point they’ll be appended with the Auctiva Scrolling Gallery. This is the only change that will be made to your current listings.

Toolbar Problems: Sometimes toolbars installed on your browser can cause problems on certain webpages. Occasionally toolbars have caused problems with our HTML editor, causing buttons to be missing. If you experience problems with the editor you should try removing any toolbars you don't need, which may include Yahoo! Toolbar, Live Toolbar, and eBay toolbar.

Why do I keep getting logged out?

Cookies are small files stored on your computer that save data when you visit websites. We use cookies to keep you logged in as you move from page to page.

If you are having difficulty logging in or staying logged in, you may have cookies disabled.

Adjusting Cookie Preferences (Internet Explorer)

Press 'alt+t' then press 'o'
Click the Privacy tab
Click "Sites"
In the text field type "auctiva.com"
Click "Allow"
Click "Ok"
Click "Ok"
Close all browser windows and reopen

Adjusting Cookie Preferences (Firefox)

Press 'alt+t' then press 'o'
Click privacy tab
Click "Exceptions"
Type "auctiva.com"
Click "Allow"
Click "Close"
Click "Ok"
Close all browser windows and reopen

Also, make sure that you always have the "Remember Me" box checked when you are signing in.

Spyware & Adware

Spyware and adware compromise your computer's security and can cause a lot of browsing problems. Keeping your virus protection software up to date as well as using a respected spyware removal tool will help keep your computer running its best.

Auctiva is in no way associated with spyware or adware.

How do you ensure that your clocks are synchronized with eBay's?: We are synchronized with atomic clocks, resembling eBay's system. This gives incredible precision when using Auctiva to post listings on eBay.

Account

What is an eBay token and why do I need one?

Auctiva does not have your eBay username or password, so in order for eBay to recognize you through our system, eBay must generate a token for you. A token is like a key just for your account so Auctiva and eBay can communicate about your account without using your username or password. If you don't generate an eBay token, you cannot use 95% of Auctiva's program, including the Auctiva Scrolling Gallery.

To generate your eBay token:

Click on the My Account tab
Click on the eBay Settings link
Click on the Get New Token link

When you click a "Generate eBay Token" button, you are redirected to the eBay sign-in screen. eBay requests that you specifically agree to let them share necessary information from your eBay account with Auctiva Corporation for Auctiva functions. When you click on "Agree and Continue," eBay assigns the token and you are switched back to the Auctiva screen with your eBay identity linked.

Below is the text of the agreement:

In order to fulfill your request to use Auctiva Corporation on eBay, we need to give Auctiva Corporation access to some information about you. This information will be encrypted in a way that Auctiva Corporation will only be able to use it to perform the following functions on your behalf:

Display the status of items I sell.
Information that is currently available in the selling section of My eBay.
List new items for sale, relist items, sell similar items, or make a second chance offer.
Perform item listing actions on my behalf using tools similar to Sell Your Item, etc...
Add to item description or revise items for sale.
Perform revisions or additions to item listings on my behalf similar to Revise Your Item.
Leave feedback or display my feedback. Perform feedback actions on my behalf such as leaving feedback or display my feedback.

For your security and protection, eBay requires your explicit consent before we will transfer any eBay transaction information to third parties. eBay strongly encourages you to read Auctiva Corporation's Terms and Conditions and Privacy Policy as their use of your eBay transaction information is controlled by those policies, and is not directly controlled by eBay.

What if my eBay Token isn't working?

It is possible that the token required by Auctiva to perform actions on the eBay system on your behalf could become invalid or expire. When this happens you will need to regenerate the token for your account.

To generate your eBay token:

Click on the My Account tab
Click on the eBay Settings link
Click on the Get New Token link

Why is there a billing section? I thought Auctiva was free!

All of Auctiva's standard services are free, but we have elective features you can purchase that would reflect in the billing section of your account:

Can I use my email address or my eBay username as my Auctiva username?: Yes, you can use your email address or your eBay username as your Auctiva username.

How do I change my Auctiva username?: You must file a support request to change your Auctiva username. In the support request, please include what you would like your new username to be.

How do I change my password?

Log into your Auctiva account
Click on the "My Account" tab
Click on "Change Password"
Enter your old and new passwords in the assigned fields and click the blue "Change Password" button

Why can't I log in?

Please make sure cookies are set to medium in Internet Explorer.
Be sure you don’t have a password filling program running on your system that could be putting in the wrong password. To avoid this possibility, enter your password manually.
If the previous suggestions do not help, make sure you have all anti-virus, anti-spyware, and anti-ad spyware turned off. Then, try again. Some of these programs can interfere with our Javascript calls.
You may also have had too many invalid log in attempts. Please file a support request to address that problem.
If none of the above apply to your situation, please file a support request.

How do I close my account?

Click on the My Account tab
Click on the Cancel link on the left side of the page

Once you have closed your account, if you want to remove the Auctiva Scrolling Gallery from your active listings you must delete the Auctiva Scrolling Gallery HTML from the HTML description using eBay's "Revise Item" form.

Find the listing you would like to edit on eBay
Click on the link to Revise the item
Put your mouse in the HTML description and click so your cursor is in the box
Hit Ctrl+F and when the find box comes up type ASW. Find the first instance
Use your mouse to highlight all the HTML after that first ASW until you see the second ASW - take care not to delete anything before or after those ASW tags
Delete all that code between the two ASW tags
Save your changes

What do I do if I've changed my eBay username?

If you have changed your eBay username, simply update that information in your Auctiva account by generating a new token.

To generate a new token:

Click on the My Account tab
Click the eBay Settings link
And click the "Get New Token" link

How do I prevent people from seeing my Sellathon stats?

To hide your Sellathon stats:

Sign in to Sellathon
Click on "Your Preferences"
Go to column three: "Your Display Preferences"
Click on "Gallery Settings" at the bottom. This brings up your "Gallery Preferences" page
In the first column, labeled "Publicly Viewable", uncheck everything
Click on "Update Gallery Preferences"

To confirm your change:

Logout, go to ebay, and open one of your listings
Click on the "click here to see my other auctions ranked by popularity" link
Clicking on any of the links such as snipes or watches you should get:
"Number of Known _______ : n/a*"
Make sure that at the bottom of the page this note is posted:
"* Seller has elected not to publicly display that information"

Auctiva Shipping Insurance

What is Auctiva Shipping Insurance?

Auctiva Shipping Insurance is exactly the same insurance as offered from other services - it is just purchased by us in bulk, made available to our users and simple to purchase through Auctiva.

Coverage Rules - Complete description of items that CANNOT be covered using Auctiva Shipping Insurance.

Fraud Policy - View our Shipping Insurance Fraud Policy.

Terms & Conditions - View our Shipping Insurance Terms & Conditions.

How does Auctiva Shipping Insurance compare with that of USPS?: See our Shipping Insurance Comparison Chart.

What are the benefits of using Auctiva Shipping Insurance?

Auctiva Shipping Insurance policies are cheaper.
Auctiva Shipping Insurance policies cover international shipments up to $2,500.
Auctiva Shipping Insurance policies cover shipments via all major carriers.
When you are using Auctiva Secure Checkout, Auctiva Shipping Insurance policies are automatically generated at checkout, saving you the time and effort of manually purchasing the policies elsewhere.
The claims process is easy and can be done online.

Can I offer Auctiva Shipping Insurance if I am not using Auctiva Secure Checkout?

Yes, if you are not using Auctiva Secure Checkout, you can still purchase Auctiva Shipping Insurance policies after the sale via the following process:

For single transactions

Click the "Sales" tab
Click the "Transactions" link
Click the "Add Insurance" link to the right of the item you would like to insure
Verify the summary information on the next page and click blue "Purchase Insurance" button to confirm purchase

For multiple transactions

Click the "Sales" tab
Click the "Transactions" link
Check each checkbox to the left of the items you would like to insure
Click the blue "Purchase Insurance" button
Verify the summary information on the next page and click blue "Purchase Insurance" button to confirm purchase

How can I show my buyer proof that insurance has been purchased?

You can email your buyer proof of insurance for an item via the following process:

Click the "Sales" tab
Click the "Transactions" link
Click the "View Insurance" link to the right of the item
Click the blue "Send Mail" button

Click on the "Sales" tab.
Click on the "Transactions" link.
Click the "Email Buyer" link to the right of the listing you are looking for.
Pick Insurance Summary from the drop-down.
On the next page you will have a choice of the email template* you would like to use.
Preview and send.

*Note: We always provide you with a default template that you can use, but you can choose to create your own email template by following the instructions in the next question: "How do I create my own custom insurance summary emails?"

How do I create my own custom insurance summary email?

Click on the "Sales" tab.
Click the "Create Template" link.
Choose Insurance Summary from the Template Type drop-down.
Most people should use the Standard text editor mode because it is familiar and offers easy Word formatting help. You can use the HTML mode if you know how to write HTML, however, we advise against using HTML creation programs as they tend to create bulky, unrefined code.
Use the blue Custom email template tags to insert auction specific information into the email. Just put your cursor in the box and then click the blue tags to the left to insert the tag.
Make sure to give your new email template a new recognizable name and email subject.

How do I enable Auctiva Shipping Insurance?

Auctiva Shipping Insurance is automatically enabled when you open your account. You can disable Auctiva Shipping Insurance via the following process:

Click the "My Account" tab
Click the "Auctiva Shipping Insurance" link
Uncheck the box next to "Use Auctiva Shipping Insurance"
Save your settings

Where can I find out how much I owe for Auctiva Shipping Insurance?

Click the "My Account" tab
Click the "Auctiva Shipping Insurance" link
This amount can be found next to "Current Account Balance"

Also, if you only purchase shipping insurance, then you can see your Current Balance Due on the My Account page and in your monthly billing statements.

How do I pay my Auctiva Shipping Insurance balance?

Click the "My Account" tab
Click the "Auctiva Shipping Insurance" link
Click the "Click here to add funds to your account" link
Payments can be made through Paypal, VISA, or Mastercard

You can also click the "Make a Payment" link near the top of the My Account page.

You can also place a credit card on file with Auctiva for the automatic monthly billing of your insurance fees. In order to place a credit card on file with Auctiva:

Click the "My Account" tab in your account.
Click the "Billing Settings".
Click the "Edit Credit Card Information" button.
Enter your credit card information and save.

If you have a credit card on file for automatic monthly billing of your insurance charges, you will receive an invoice detailing the insurance charges you have accrued up to that point on the 1st of each month, and the charges on the invoice will be charged to the credit card you have on file on the 15th of the month.

Can I offer other types of shipping insurance?

Yes, if Auctiva Shipping Insurance is disabled in your account you will receive the insurance money from your buyer when he/she checks out and you will be responsible for purchasing that insurance policy on your own.

To disable Auctiva Shipping Insurance:

Click the "My Account" tab
Click the "Auctiva Shipping Insurance" link
Uncheck the box next to "Use Auctiva Shipping Insurance"
Save your settings

Can I purchase Auctiva Shipping Insurance for items listed on eBay UK, CA or AU?

Auctiva Shipping Insurance is allowed for items listed on:

eBay US
eBay CA
eBay Motors
eBay Motors (Parts and Accessories)

Auctiva Shipping Insurance is NOT allowed for items listed on:

eBay UK
eBay AU

How do I file a claim?

Locate the item/s on your Sales Transactions page.
Click the "View Insurance" link to the right of the item.
Follow all the instructions provided on filing a claim.

Please note: Shipments from the US to Canada must follow the international claim policy rules.

Coverage Rules - Complete description of items that CANNOT be covered using Auctiva Shipping Insurance.

Fraud Policy - View our Shipping Insurance Fraud Policy.

Terms & Conditions - View our Shipping Insurance Terms & Conditions.

BattleBids

What are BattleBids games?: BattleBids games are a great way to make your listings more interactive for your bidders. Click here to see more information including what a BattleBids game looks like in a listing!

How do I set my BattleBids preferences?

To set your account preferences:

Sign into your Auctiva account.
Click on the My Account tab.
Click the Account Settings link.
Locate the Listing Enhancements section.
Make your choices and click the Update Account Preferences button.

IMPORTANT NOTE: If you change your BattleBids preferences, it will be reflected in listings launched after the change. Once listings launch with BattleBids games already in them, the games have to either be manually removed from the listings using the eBay "Revise Your Item" form or removed by our customer support department.

How can I remove a BattleBids game from an active listing?

There are two ways to remove a BattleBids game from an active listing:

1. You can manually delete the BattleBids game HTML from the HTML description of your listing using eBay's "Revise Item" form. This step is easiest when you only have a few listings to deal with.

Find the listing you would like to edit on eBay.
Click on the link to revise the item.
Put your mouse in the HTML description and click so your cursor is in the box.
Hit Ctrl+F and when the find box comes up type BBG Start.
Use your mouse to highlight and delete all the HTML from
< !--BBG Start-- > until < !--BBG End-- >. Take care not to delete anything before or after those tags.
Save with eBay.

2. File a support request and let customer support know you would like to have BattleBids games removed from your listings. This is your best option when you have many listings to deal with or don't want to try taking the HTML out yourself.

Billing

Why am I being billed?

If you receive an invoice from Auctiva, it most likely means that Auctiva Shipping Insurance policies have been generated for one or more of your transactions. When using Auctiva Checkout with the Auctiva Shipping Insurance setting enabled, Auctiva automatically generates insurance policies to cover your shipments during the Auctiva Checkout process if insurance is required, included, or selected by the buyer if optional. This saves you the time and effort required to purchase insurance for your shipments manually when shipping your items.

By using Auctiva’s revenue-sharing shipping insurance program, you can actually earn additional revenue with each insurance policy because Auctiva purchases our insurance policies in bulk so we can pass the savings onto you. You can adjust your Auctiva Insurance Settings by clicking the "Auctiva Shipping Insurance Settings" link under the "My Account" tab within your account.

How do I pay my bill?

In order to pay your outstanding Auctiva Shipping Insurance balance:

Click the "My Account" tab in your account.
Click the "Make a Payment" link in the "Billing Summary" section.
On the next page, you will find the option to make a payment via Paypal, Visa, or Mastercard.

You also have the option to place a credit card on file for automatic monthly billing.

Click the "My Account" tab in your account.
Click the "Billing Settings".
Click the "Edit Credit Card Information" button.
Enter your credit card information and save.

If you have a credit card on file with Auctiva, the insurance balance you have accrued through the 1st of each month will be billed to you on the 15th of each month.

When will I be billed?

When you are using Auctiva Shipping Insurance, an invoice detailing the insurance charges you have accrued up to that point will be sent to you on the first of each month, or the Monday thereafter. The invoice balance will be due on the 22nd of the month.
Note: If you have not paid the charges on your invoice by the 19th of the month, another billing reminder email will be sent to you then.

If you have a credit card on file for automatic monthly billing of your insurance charges, you will also receive an invoice detailing the insurance charges you have accrued up to that point on the 1st of each month, and the charges on the invoice will be charged to the credit card you have on file on the 15th of the month.

What am I being billed for?

If you receive an invoice from Auctiva, it most likely means that Auctiva Shipping Insurance policies have been generated for one or more of your transactions, though we do have other elective services like custom templates that can be purchased and could result in billing.

To see an itemized list of the charges and payments associated with your account:

Click the "My Account" tab.
Click the "Account Activity" link in the "Billing Summary" section.

If you would like to see previous month invoices:

Click the "My Account" tab.
Click the "Account Activity" link in the "Billing Summary" section.
Click the "View Invoices" link.
View each monthly invoice by selecting the desired month from the "Select Invoice" drop-down menu at the top of the page.

How do I place a credit card on file?

In order to place a credit card on file with Auctiva for the automatic monthly billing of your insurance fees:

Click the "My Account" tab in your account.
Click the "Billing Settings".
Click the "Edit Credit Card Information" button.
Enter your credit card information and save.

Checkout

Can I combine invoices using Auctiva Secure Checkout?

Yes, you can combine invoices using Auctiva Secure Checkout. However, you must define your settings on your eBay 'Preferences' page. Auctiva Secure Checkout uses your eBay preferences to determine how you want combined checkout to work. If you do not configure your eBay preferences, your combined checkout will run on the defaults eBay provides each user.

Follow these steps to get to your eBay Preferences page:

Log into your eBay account
If you are not on your 'My eBay' page, click on 'My eBay'
Click on 'Preferences' located on the left side-menu under the 'My Account' section
Locate the 'Selling Preferences' section
Click on 'Show' to the right of 'Shipping and Discounts'
Then click 'Edit' to specify what you want your preferences to be

Can I accept credit cards through Auctiva Secure Checkout that are not through Paypal?

Yes. If you have an Authorize.Net payment gateway to your merchant account, you can accept credit card payments to your merchant account through Auctiva Secure Checkout.

Here's how to integrate your Authorize.Net account into your Auctiva Secure Checkout:

Click on the "My Account" tab
Click the "Checkout Settings" link
Enter your Authorize.Net information in the appropriate fields

Once this is complete, you can indicate which credit card you're willing to accept in the "Checkout Options" section of the lister page.

Can I print shipping labels?: The ability to print shipping labels is planned for a future release.

Can I offer eBay checkout?

Yes. However, the use of Auctiva Secure Checkout is a default setting on your account.

If you would prefer to use eBay’s checkout, please disable Auctiva Secure Checkout:

Log into your Auctiva account
Click the "My Account" tab
Click the "Checkout Settings" link
Uncheck the box next to "Use Auctiva Checkout Services
Save your settings

How does a customer reach Auctiva Secure Checkout?: Auctiva Secure Checkout is integrated with eBay so a buyer will be able to reach it by clicking on the “Pay Now” link on the winning bidder email that is sent by eBay.

Can I send invoices using Auctiva?: Currently, invoices must be sent through your "My eBay" page.

Will my items still be displayed on eBay eXpress if I also use Auctiva Checkout?: Yes, the item will still display. However, if you use Auctiva Secure Checkout and a buyer purchases the item on the eBay eXpress site, the item will go through eBay eXpress checkout instead of Auctiva Secure Checkout.

Consignment

Where do I find the consignment section?

Click on the Sales tab
Locate the Consignment links.

How do I add a new consignment account?

Click on the Sales tab.
Click the Add New Consignor link.
Enter the Consignor details at the top.
Add the terms of the contract in the Terms box in the Contract Agreement section. You may use HTML in this section. Mark the checkbox if you would like these Terms to be the default Terms used for all your upcoming consignment agreements. Preview to see what your Agreement will look like when printed.
In the Commission Plan section, either select a commission plan you have already created or choose to create a new one.
If you create a new one, choose if you would like to use this new plan as your main default plan for all upcoming consignors or if you would like to apply it as a default to this particular consignor. Name the plan, set the details of the commission plan.
You can choose to just save this information, or you can save this information and start to add items to this consignment account.

How do I add items to a consignment account?

Click on the Sales tab.
Click the Manage Consignors link.
Find the consignor account and choose Manage Items from the dropdown to the right.
Enter the item information in the boxes.
If you do not have a default commission plan already associated with that consignor, you can choose to use a plan you have already created or you can create a new one.
If you create a new one, choose if you would like to use this new plan as your default plan for all upcoming items for this consignor. Make sure to name the plan and save it.
If there are fields you would like to add to the table of item information click the Custom Field Editor button. Enter the names of the fields you would like to add and save them. Be aware that the Custom Fields you create will be applied to every consignment item.
Once you have entered all the item information, click the Add New button.
Click the Preview Contract button to see what the contract looks like with the items included.

Important note: Entering items in this table does not post them to eBay.

How do I send my consignor a copy of our contract?

Click on the Sales tab.
Click the Manage Consignors link.
Find the consignor account and choose Print/Email Contract from the dropdown to the right.
Preview the contract and follow the instructions to either print or email* a copy of that contract to your consignor.

*Please note: You must have already designated an email address for the consignor you would like to email or the email option will not show up.

How do I create a payout report for my consignor?

Click on the Sales tab.
Click the Manage Consignors link.
Find the consignor account and choose Create Payout from the dropdown to the right.
On the following page, choose the items you would like to include in the payout.
Continue to the next page to verify the fees and information associated with each item on the payout.
NOTE: It can sometimes take a day from the time an auction closes until we get the info and can post it in your consignment account. So, if you run a payout report too soon after the close of an auction, you can miss picking up fees for the payout report. You can either wait until the fees populate or you can add them in manually when you send the report to your consignor.
When you are satisfied, click the Print/Email button and follow the directions.

My consignors are getting emails from me when their items post. What is this?

As a courtesy, we automatically send an email to your consignors, if you have provided an email address for them, to let them know when a consigned item posts to eBay. You can customize the look of this email by following the steps outlined in the next question "How do I create my own custom consignment email?"

If you would like to turn this service off, follow these steps:

Click on the My Account tab.
Click the Consignment Settings link.
Uncheck the box next to "Send email to consignor when auction posts".
Update Consignment Preferences.

How do I create my own custom consignment email?

Click on the "Sales" tab.
Click the "Create Template" link.
Choose "Consignment" from the Template Type drop-down.
Most people should use the Standard text editor mode because it is familiar and offers easy Word formatting help. You can use the HTML mode if you know how to write HTML, however, we advise against using HTML creation programs as they tend to create bulky, unrefined code.
Use the blue Custom email template tags to insert specific information into the email. Just put your cursor in the box and click the blue tags to the left to insert the tag.
Make sure to give your new email template a new recognizable name and email subject*.

*Note: Since most people have intense spam filters these days, make sure the subject of your email is specific and relevant in case it needs to be picked out of a junk mailbox. This is a good title: Your Consignment item [ITEMTITLE] posted to eBay!

Customer Emails

Can I send emails automatically to my customers?

Yes. When your account preference is set, Auctiva automatically sends your customers a "Winning Bidder" email. The email includes the item number, title, quantity and date won, as well as your store information and a link back to your store.

If you sell Consignment items, we automatically send your consignors an email letting them know when a consigned item posts to eBay. You can change this preference on your Consignment Settings page.

You also have the option of manually sending Payment Reminders, Address Requests and Insurance Summaries, though these are not automatic as they are special case emails.

How do I set my preferred defaults for these emails?

The emails we automatically send are the "Winning Bidder" emails and the "Consignment" emails, and we have professional defaults created for both of them.

If you would like to set your email defaults to a custom email you created, follow these steps:

Click on the "My Account" tab.
Click on the "Account Settings" link.
Scroll to the bottom of the page and choose your preferred "Winning Bidder" and "Consignment" templates from the drop-downs.
Click the "Update Account Preferences" button.

I don't want Auctiva to auto-send email to my customers. How do I do that?

Click on the "My Account" tab.
Click on the "Account Settings" link.
Scroll to the bottom of the page and choose "Don't send auto-email" from the drop-downs.
Click the "Update Account Preferences" button.

How do I send a Payment Reminder, Address Request or Insurance Summary email?

Click on the "Sales" tab.
Click on the "Transactions" link.
Click the "Email Buyer" link to the right of the listing you are looking for.
Pick the type of email you want to send from the drop-down.
On the next page you will have a choice of the email template* you would like to use.
Preview and send.

How do I create my own custom email?

Click on the "Sales" tab.
Click the "Create Template" link.
Choose the type of template you would like to create from the Template Type drop-down.
Most people should use the Standard text editor mode because it is familiar and offers easy Word formatting help. You can use the HTML mode if you know how to write HTML, however, we advise against using HTML creation programs as they tend to create bulky, unrefined code.
Use the blue Custom email template tags to insert auction specific information into the email. Just put your cursor in the box and then click the blue tags to the left to insert the tag.
Make sure to give your new email template a new recognizable name and email subject*.

Feedback

How do I create/edit Feedback?

Click on the "Sales" tab
Click on "Manage Feedback"
Create a new feedback message by typing it inside the provided box
Click the 'Save' button
Edit a saved feedback message by marking the box next to it and clicking the 'Edit' button. Remember to save after editing.

How do default and cycled Feedback messages work?: You can configure one positive-feedback message to be your default message. You can then use this default message each time you leave feedback. Or, you can choose multiple positive-feedback messages to be your cycled messages. You can then use your cycled messages when giving feedback in bulk. Choose multiple transactions to leave feedback on, and click on the "Use Cycled" button. Your cycled messages will be automatically inserted in a cycle into the feedback section.
Default and cycled messages are only available for positive feedback.

How do I leave Feedback?

Click on the "Sales" tab
Click on "Transactions"
Mark the box(es) adjacent to the listing(s) for which you want to leave feedback
Click the 'Leave Feedback' button
There are 4 ways to leave feedback:
1. Insert your default positive feedback message into each listing by clicking the 'Use Default' button
2. Insert one of your cycled positive feedback messages into each listing by clicking the 'Used Cycled' button
3. Insert a saved feedback message into each listing by choosing one from the drop-down menu and clicking the 'Use Saved' button
4. Leave a new and unique message for any listing by typing it in the provided box.
Click the 'Leave Feedback' button to send your feedback to eBay

Note: You can automate the feedback process. Open the question right below this

How do I set my account to automatically send Feedback?

Click on the "My Accounts" tab
Click on "Feedback Settings"
To enable a particular option, mark the adjacent box for "Yes"
Remember to click the 'Save Settings' button after making any changes

Enable Auto Feedback: When enabled, a positive feedback message will automatically be sent to the buyer after you receive a positive feedback message from them.

Use Cycled Feedback Message for Auto Feedback: When enabled, one of your positive cycled feedback messages will automatically be sent to the buyer after you receive a positive feedback message from them; when disabled, your default-feedback message will always be sent.

Receive Auto Feedback Summary Emails: When enabled, you will receive emails informing you about what auto-feedback messages have been sent recently, and to whom.

Images

How many images can I place in each listing?: Using Auctiva, you can place up to 24 images in each listing using the Image Selection section of the one-page lister. These images will be added and supersized without additional eBay fees. You can add more free images (that will not be supersized) into the Item Description area of your listing using the little yellow "Insert" image buttons on the far right of the Standard mode text editor of the one-page lister.

How do I upload images?: We have 3 different image uploaders that are available by clicking the "Upload Images" link under the "Images" tab. You can also upload images while you are creating a listing by clicking the "Upload Images" button on the "Select an Image" pop up window.

How do I watermark my images using Auctiva?

Please note that watermarking permanently changes your image in your Auctiva account. Be sure that you have a copy elsewhere if that is important to you. If you do not have a copy, you can easily make one by opening the image and right-clicking on it. Choose the "Save Image" option and then name it and save it as you desire.

How to watermark an image:

Click on the Images tab.
Then click the Manage Images link.
Mark the checkbox next to the image you would like to watermark. Currently, we do not support the watermarking of .gif images. Note: You can choose multiple images to watermark at once, but if the sizes of the images are extremely different, there is a chance each image will not be watermarked exactly the way you want it. For this reason, we suggest you watermark each image individually.
Click the Watermark button.
You will see your image and any Warnings that pertain to watermarking that image. Please read the Warnings carefully.
Type the desired text, select the text color and watermark size for your watermark and click the Preview button. Note: Use the Preview button each time you make a change to the text or text color.
Choose the opacity of your watermark using the slider.
Once you are happy with the watermark, click the Watermark button at the bottom of the page. Note: If you are watermarking numerous images at once, the watermarking process might take some time. Please do not hit your browser back button.
You will be taken back to the Manage Images page with a confirmation at the top. Your image is now permanently watermarked.

How do I add images to an active listing?

Log into your Auctiva account
Click on the "Listings" tab
Click on the "Active Listings" link
Check the box next to the listing you would like to add images to
Click the blue "Add Images" button

How do I replace/remove an image in an active listing?

Locate the listing in your Saved Listings folder and click on its title to open it in the one-page lister.
Scroll to the Image section.
If you would like to take a few pictures out, click the Remove link under each picture you would like to remove from the listing.
If you would like to replace all the pictures or add pictures to the listing, click on any image to bring up the image selector pop-up window. To replace all the pictures, click the blue Reset button at the top of the pop-up. Then, click on the pictures you would like to appear in the listing. You should see numbers appear on each picture to tell you the order in which the pictures will appear on your listing. To add additional pictures to the listing, simply click on them. You should see numbers appear on each new picture indicating they are being added to the images that are already there.
When your image changes are complete, scroll to the bottom and click the Save button.
Return to the Saved Listings page and check the box next to your updated listing.
Click the HTML link on the right and copy the HTML in the popup box.
Locate the item on eBay and click the "Revise Item" button.
Scroll down to the "Description" section and click the HTML tab on the description editor.
Paste the copied HTML in place of what's there and save your changes.

How do I use image captions?

Add image captions on the Image management page.

Use the caption box to capture personal notes for each image
or
Display those captions in listings by checking the "Display Image Captions" box on the lister page directly beneath where you choose the images for your listing. Caption text appears above the image it refers to.

Is there a maximum allowable image size?: Our image uploaders will resize all images larger than 1MB. We also restrict the dimension size to 1024x768 and convert images to JPG format after the upload process. Because of this, it is possible that even if your image was smaller than 1MB, it could end up with an even smaller file size once it’s in on our servers.

Why are my images showing up as boxes with a red "X" or broken images?: This typically means that you probably deleted the image and it does not exist on our site any longer. You can look in your "Deleted Images" folder, where we retain images flagged as deleted for 7 days, or you can search for the image in your "Manage Images" folder. If you do not find the image, upload the file again using one of our image uploaders.

Can I include animated GIF's in my listing?: Yes, you can include animated GIF's in your listings.

Inventory

What is Inventory? Is it for me?

Inventory is a feature of Auctiva, which allows a seller to track their sale items and keep an accurate count of their stock. It also enhances the Auto-Relist feature by providing the ability to further automate the listing process. The inventory feature mostly benefits sellers who have large quantities of the same types of items. Typically sellers who sell unique or one-of-a-kind items won't benefit from Auctiva's Inventory feature.

inventory

Where can I find Inventory?

The Inventory tab contains all sections and links to the inventory feature.

What is the Inventory Wizard?

The Inventory Wizard is an interactive tool designed to first determine if a seller should be using the Inventory feature, and second to conduct the initial setup of a seller's "Inventory Preferences."

How do I add items into Inventory?

Click on the Inventory tab.
Click the Add Inventory item link.
Enter an item Name and select a Type.
Enter the quantity of the item.
Choose or generate a Product ID.
Select a notification type from the drop down menu (optional).
Enter a Stock Threshold and Post Threshold.
Choose a Master Profile you have already made that corresponds to this item (optional).
Select an image for your inventory item (optional).
Enter a description and/or notes in the text fields (optional).
Click the Save & Create New button and wait for a confirmation message.

How do I manage my Inventory items?

Click the Inventory tab.
Click the Manage Inventory Items link.
Use the Filter or Search options to display specific inventory items, or move inventory items into a folder.
Select an inventory item in the Manage Inventory Items section.
Locate the Actions drop down menu. Here you can adjust the inventory, edit an inventory item, delete an inventory item, manage adjustments, or list your inventory item.

What is an Inventory folder?

Using inventory folders is a way for you to better organize your inventory items. The folders are setup and function just like Auctiva's image folders.

Why should I add my suppliers to inventory?

Adding suppliers helps you keep better track of your cost and availability of inventory items. This feature is especially helpful when you get similar goods from different suppliers at different costs.

How do I manage my inventory suppliers?

The Manage Suppliers feature of inventory allows you to update and edit your suppliers' contact information and make notes about them. Click the Manage Suppliers link on the Inventory tab to access this feature.

How do I manage Inventory adjustments?

The Manage Inventory Adjustments tool allows you to change the quantity of an item and lets you track changes made to your inventory items.

Can I use Inventory with Auto-Relisting?

Yes! If you have an item added into inventory, then you can use the two features together. In order to have your inventory item automatically relist, go to the Auto-Relist section of the Profiles tab and check the appropriate selection boxes. The Auto-Relister will keep posting your items while Inventory will track them.

Can I Auto-Relist whether an item sells or not?

To configure your items to relist automatically regardless of whether or not they sell, you must be using our new inventory functionality. The first thing you will need to do to accomplish this is specify your inventory for the item in question, which can be done by clicking the “Add Inventory Item” link under the “Inventory” tab within your account. You will need to create an inventory item for each different item you would like to configure to relist based on your quantity in inventory, regardless of whether the item sells or not.

In order to create an auto-relist profile that can be applied to your listings to make them auto-relist based on these criteria, you will need to click the “Auto-Relist Profiles” link under the “Profiles” tab within your account. In the first section of the auto-relist profile, you will need to check the radio button next to “None of the items have sold” in addition to the box next to “At Least __ items are available in inventory."

Then, when you are creating your listings that you would like to auto-relist based on your quantity in inventory, regardless of whether the item sells or not, you just need to check the box next to “Is this an inventory item” below the description editor on the Auctiva Lister page when creating it, and then use the “Select” button below to indicate which inventory item you would like to associate the listing with. Also, in order to apply the auto-relist profile to the listing, you will need to select that auto-relist profile from the drop-down menu labeled “Auto-Relist Profile.”

Can I Auto-Relist whether an item sells or not?: To configure your items to relist automatically regardless of whether or not they sell, you must be using our new inventory functionality. The first thing you will need

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