Auctiva Image Uploader Troubleshooting Guide
Having trouble uploading images? Let's see if we can get you back on track:
Please note that during peak usage (early evenings (PST/PDT) Thursdays and Sundays) image uploading has the potential to be slower.
Windows Users
- If you are using a Windows operating system, we recommend you use the most recent version of Internet Explorer.
- When using IE, the Auctiva Uploader needs an ActiveX control in order to work - ActiveX controls are small program building blocks developed by Microsoft to help software applications work through web browsers. When prompted to download from Auctiva, accept the download to install all the necessary components.
- If you are still having problems, you can always use our HTML image uploader. Please note that all images must be sized 1024x768 or smaller prior to using this uploader.
Mac Users
- If you are using a Mac operating system, we recommend you use the most recent version of Firefox.
- When using FF, the Auctiva Uploader needs a Java applet in order to work - much like ActiveX controls, applets are used to provide interactive application features through web browsers. You can make sure that you have the latest version of Java by updating your Mac software: http://support.apple.com/kb/HT1338?viewlocale=en_US.
- Systems with limited memory may experience upload errors when using the Java uploader component. Try closing down other open programs if you believe this to be causing upload issues.
- If you are still having problems, you can always use our HTML image uploader. Please note that all images must be sized 1024x768 or smaller prior to using this uploader.
Want more help? Please visit our Help pages or file a support request.