What is Auctiva Shipping Insurance?
It works with all major carriers for both domestic and international shipping.
Five Reasons Auctiva Shipping Insurance is better...
- It's cheaper!
- Insure up to $2,500 on international shipments.
- You won't have to go to the post office to insure your packages.
- The claims process is easy and can be done online.
- If you use Auctiva Checkout, it all takes care of itself.
Domestic Shipping Insurance*
| Insurance Coverage (Closing Price + S/H) |
USPS** cost to your buyers |
Auctiva*** cost to you (the seller) |
You Save |
|---|---|---|---|
| $0.01 to $50.00 | $1.70 | $1.45 | $0.25 |
| $50.01 to $100.00 | $2.15 | $1.65 | $0.50 |
| $100.01 to $200.00 | $2.60 | $1.85 | $0.75 |
| $200.01 to $300.00 | $4.60 | $3.60 | $1.00 |
| $300.01 to $400.00 | $5.55 | $4.30 | $1.25 |
| $400.01 to $500.00 | $6.50 | $5.00 | $1.50 |
| $500.01 to $600.00 | $7.45 | $5.70 | $1.75 |
| $600.01 to $2,500.00 | $7.45 plus $.95 for each $100 over $600 | $5.70 plus $0.70 for each $100 over $600 | $1.75 plus $0.25 for each $100 over $600 |
*Shipments from the US to Canada are charged Domestic rates, but claims for these shipments follow International rules. This means that claimants must wait 45 days before filing claims on lost shipments.
**If you are using Auctiva Secure Checkout, this is the price that your buyers will pay for shipping insurance, plus any additional amount you enter in your account settings.
***This is the amount you (the seller) will be charged for the shipping insurance policy. We automatically credit the purchase of the shipping insurance policy to your account. You should then add funds to your account to cover past/future insurance purchases to continue using Auctiva Shipping Insurance.
International Shipping Insurance*
| Insurance Coverage (Closing Price + S/H) | Cost to your buyers** | Cost to you (the seller)*** | You Make |
|---|---|---|---|
| $0.01 to $50.00 | $1.70 | $1.45 | $0.25 |
| $50.01 to $100.00 | $2.15 | $1.65 | $0.50 |
| $100.01 to $200.00 | $2.60 | $1.85 | $0.75 |
| $200.01 to $300.00 | $4.60 | $3.60 | $1.00 |
| $300.01 to $400.00 | $5.55 | $4.30 | $1.25 |
| $400.01 to $500.00 | $6.50 | $5.00 | $1.50 |
| $500.01 to $600.00 | $7.45 | $5.70 | $1.75 |
| $600.01 to $2,500.00 | $7.45 plus $.95 for each $100 over $600 | $5.70 plus $0.70 for each $100 over $600 | $1.75 plus $0.25 for each $100 over $600 |
*International Shipping is shipping from the US/Canada to any country that is not on the restricted countries list.
**If you are using Auctiva Secure Checkout, this is the price that your buyers will pay for shipping insurance, plus any additional amount you enter in your account settings.
***This is the amount you (the seller) will be charged for the shipping insurance policy. We automatically credit the purchase of the shipping insurance policy to your account. You should then add funds to your account to cover past/future insurance purchases to continue using Auctiva Shipping Insurance.
Restricted Countries List
We cannot provide insurance on items shipped TO the following countries:- Afghanistan
- Algeria
- Angola
- Bangladesh
- Barbados
- Benin
- Bolivia
- Brazil
- Bulgaria
- Burkina Faso
- Burma/Myanmar
- Burundi
- Cambodia
- Cameroon
- Cape Verde
- Central African Republic
- Chad
- Congo
- Cuba
- Djibouti
- Dominican Republic
- Ecuador
- Ethiopia
- Gabon
- Ghana
- Guinea
- India
- Indonesia
- Iran
- Iraq
- Jordan
- Kenya
- Liberia
- Libya
- Malaysia
- Mali
- Mauritania
- Morocco
- Myanmar/Burma
- Niger
- Nigeria
- North Korea
- Oman
- Pakistan
- Papua/New Guinea
- Poland
- Romania
- Rwanda
- Senegal
- Seychelles
- Sierra Leone
- Slovenia
- Solomon Islands
- Somalia
- Sudan
- Syria
- Tanzania
- Togo
- Tunisia
- Uganda
- Yemen
- Yugoslavia
Terms & Conditions
Coverage Rules - Complete description of items that CANNOT be covered using Auctiva Shipping Insurance.
Fraud Policy - View our Shipping Insurance Fraud Policy.
Terms & Conditions - View our Shipping Insurance Terms & Conditions.
FAQs
- How do I file a claim?
-
- Locate the item/s on your Sales Transactions page.
- Click the "View Insurance" link to the right of the item.
- Follow all the instructions provided on filing a claim.
Please note: Shipments from the US to Canada are charged Domestic rates, but claims for these shipments follow International rules. This means that claimants must wait 45 days before filing claims on lost shipments.
- Can I offer Auctiva Shipping Insurance if I am not using Auctiva Secure Checkout?
-
Yes, if you are not using Auctiva Secure Checkout, you can still purchase Auctiva Shipping Insurance policies after the sale via the following process:
- Click the "Sales" tab
- Click the "Transactions" link
- Click the "Purchase Insurance" link to the right of the item you would like to insure
- Finally, click the blue "Confirm Purchase" button
- How can I show my buyer proof that insurance has been purchased?
-
You can email your buyer proof of insurance for an item via the following process:
- Click the "Sales" tab
- Click the "Transactions" link
- Click the "View Insurance" link to the right of the item
- Make sure the buyer's email address is filled in properly and click the blue "Send Mail" button
- How do I enable Auctiva Shipping Insurance?
-
Auctiva Shipping Insurance is automatically enabled when you open your account. You can disable Auctiva Shipping Insurance via the following process:
- Click the "My Account" tab
- Click the "Auctiva Shipping Insurance" link
- Uncheck the box next to "Use Auctiva Shipping Insurance"
- Save your settings
- What if I am printing my shipping labels with PayPal ?
-
You can continue to print shipping labels using PayPal, just make sure that you aren't purchasing shipping insurance through PayPal.
© 2008 Auctiva Corporation