EBay's Duplicate Listing policy  prohibits duplicate fixed-price and auction-style listings. This policy states that concurrent fixed-price and auction-style items must be "significantly different," and sellers who want to sell identical items must create a single multi-quantity listing. All sellers must abide by this requirement, even those with multiple eBay IDs. eBay will automatically end listings that break this policy.

You may not have created your Seller Details profile yet. You can create a Seller Details profile by hovering your mouse over the Profiles tab and clicking on the Create New link in the Seller Details section. When creating your Seller Details, you have the option to enter information from any or all of the available sections. When you use a particular Seller Details profile for your listings, only the sections for which you entered information will be displayed within the template.

To use your newly created Seller Details profile, select a template on the Auctiva lister page and then select a Seller Details profile from the Seller Details pull-down menu, which is located directly to the right on the Select Template button on the Auctiva lister page.

Yes. However, most people should use the Standard text editor mode because it is familiar and offers easy Word formatting help. You can use the HTML mode if you know how to write HTML, but we strongly advise against using HTML creation programs as they tend to create bulky, unrefined code that can interfere with proper listing.

Yes. Make sure that your sales tax settings are set properly in your eBay preferences and then check the "Use your eBay sales tax table" checkbox in the Checkout Options section when you are creating listings.

Yes! You can end an active listing without going to eBay to do so. Simply go to your Active Listings page and check the box next to each listing you want to end. Next, click the "End Early" button in the header. You will need to select a reason for ending the item(s) early and confirm by clicking the "OK" button. Please note: You must have a valid reason for ending a listing early, and may incur fees by doing so. Visit http://pages.ebay.com/help/sell/end_early.html for more information.

If you attempt to post a listing to eBay through Auctiva, and you receive a message indicating that your listing is being posted to eBay but the listing never shows up in your eBay account, it is likely that eBay rejected the listing, and returned an error message describing the problem and how it can be resolved.

If your listing is rejected by eBay, you should be able to find the associated error message by clicking the red number in the "Notifications" section at the top of any page within your Auctiva account.

If you go to the Saved Listings page within your account and you are unable to view older saved listings, your Saved Listings page is likely set to display only saved listings used in the last 30 days.

In upper-right portion of the Saved Listings page, select "All" or a suitable number of days from the "Listings from last ___ days" drop-down menu to change this setting.

You can access your deleted listings by clicking the View Recently Deleted Listings tab on the new Saved Listings page. Deleted listings remain visible on this tab for 14 days.

To move deleted listings back to your Saved Listings page, check the appropriate boxes and click Restore Listings. If you wish to restore deleted listings that no longer display on this tab, please open a Customer Support case.

When you delete a listing, you have the option to also delete associated images. If you choose this option and later decide to restore the listing, you will restore both the listing and images back into your account.

If you opt not to delete the associated images, those images will remain in your account after the listing is deleted. If you later restore the listing, the associated images will be restored to the listing.

First, create the desired listing folders by hovering your cursor over the "Listings" tab and selecting the "Folders" option. On the page you'll be directed to, click the "Create Folder" button to get started creating your folders.

Once you have created listing folders, you can move desired listings into your folders on your Active Listings, Closed Listings, or Saved Listings pages by checking the boxes next to them, selecting the destination folder from the "Move selected item(s)" drop-down menu and then clicking the "Move" button.

Also, on the pages mentioned above, you can choose to display only listings in a single folder by selecting the folder from the "Folder" drop-down menu and clicking the "Go" button.

Yes, simply select the desired destination folder from the drop-down menu located just to the right of the "Schedule" button at the bottom of the listing creation page before you post, schedule, or save a listing.

On the One-Page Lister, choose the item's category. If the category is included in the eBay catalog, a "Find Product" link will appear. Click the link and a new window will open where you can search for the product using the item's Title, Keyword, UPC, Artist, ISBN, etc. Search terms will vary based on the category selected.

Click the button next to the item, once you have located it, in the search results and hit the Next button at the bottom of the window. On the next page, confirm the product details are correct and click the Submit button. The product will now be included in your listing, and you can choose to include a stock photo (if available) or Additional Product Information from the eBay catalog.

If a product does not exist or the item's unique identifier (ISBN, UPC, IIE, etc.) doesn't match one in eBay's current catalog, you'll still be able list it in the category. These listings will appear on the search results page for that item along with product boxes, but they will not appear on the individual product page.

For more information see eBay's FAQ.

Sellers are required to list these items with the eBay catalog: iPod & MP3 players, Global Positioning Systems (GPS), and DVDs, HD DVDs & Blu-ray discs.

Yes! When you have selected the category for your item on the one-page lister, you will be given the opportunity to enter specific details about your item that will appear at the top of your listing description on eBay. These details can also be used for a buyer's search, so it's important to select the relevant Item Specifics for your product. Depending on what category you are listing in, you will be able to choose from the following option(s):

• Custom Item Specifics: this is the most common option you will see for most categories and allows you to add "custom" details about your product.
• Choose Item Specifics: this option allows you to select from pre-filled information and doesn't allow for adding "custom" details.
• Find Product: lets you search eBay's Product Catalog (by keyword, UPC, ISBN, etc.) for your item's information.

Clicking on the Custom Item Specifics or Choose Item Specifics link will open a new window that contains the Item Specifics as determined by eBay based on your category. We recommend you enter your item specifics by using the Custom Item Specifics method whenever possible.

For more information on how to use the Find Product tool to look up your item's information in eBay's Product Catalog, click here.

For an overview of eBay's item specifics, please visit: http://pages.ebay.com/help/sell/item_specifics.html

Custom item Specifics are important details about items that will help buyers find the products they are looking for easily on eBay. Certain categories (including all new & revised listings in the Clothing, Shoes & Accessories categories) require that the Custom Item Specifics be entered in order for them to post to eBay. For example, if you are selling a pair of pants, you can no longer simply enter “new” or “used” as the only Item Specific. New fields will need to be entered, such as Style, Size, Color, etc. EBay-required Custom Item Specifics will vary according to the category.

For more information on the new Item Specifics requirements: Item Specific Changes on eBay
To view a list of Custom Item Specifics required by category: Required Item Specifics by category

New listings and Closed listings being re-listed in categories that require Custom Item Specifics will fail to post to eBay if they are not entered. Active listings will be not be impacted. However, when those listings end and you want to relist or sell similar, they will need to have the required Item Specifics.

Currently, Saved Listings must be revised one at a time. To revise a Saved Listing:

• Hover your mouse over the Listings Tab and select "Saved".
• Click on the listing title to open the One-page lister.
• Enter (or revise) the Custom Item Specifics by clicking on the Custom Item Specifics link (located below the Category and Item Condition boxes.)
• A new window will open that will display eBay's recommended Item Specifics for that category. eBay-Required specifics will be noted with a green "*"

After you have selected the item's proper category, click on the Custom Item Specifics link (which is located below the Category and Item Specifics boxes.) A new window will open that will display eBay's recommended Item Specifics for that category. eBay-required specifics will be noted with a green "*".

Note: listings that do not have the required Item Specifics will not post to eBay.

Due to variability in eBay's display of item specifics information, we do not show these details in the preview window. You can still view your item specifics information at any time by clicking on that link on the lister page.

1. You may have not seen your auction on your Scheduled Listing page within your Auctiva account right away, and therefore rescheduled or reposted it.
2. You may have not seen the auction on eBay right away, and therefore rescheduled or reposted it.

If this happens, contact eBay to have the duplicate auction removed and request a refund. Your cancelled listings should automatically be removed from your Auctiva account within six to eight hours.

To speed up the removal of duplicate listings from your Auctiva Scrolling Gallery, you can make duplicate auctions invisible in your Auctiva Emporium by logging into your Auctiva account, going to the Stores tab and selecting "Edit Items." This page gives you the option to hide listings. Hidden listings will not be displayed in your Auctiva Emporium or in your Auctiva Scrolling Gallery the next time it refreshes, which happens about every four hours.

Yes, and this method can be used to copy just one listing, or several listings:

1. Go to your Saved Listings page.
2. Check the box next to the listing(s) you want to copy.
3. Click the Copy button at the top of the section. A green confirmation box will appear when the listing(s) has been successfully copied.

Yes!

1. Hover your mouse over the Listings tab and click on the Saved link.
2. Mark the checkbox next to each listing you would like to schedule.
3. Click the Schedule button.
4. Set the Post Date, Start Time, Schedule Type and Retry Time.
5. Use the arrow buttons on the right of the listing to move them up or down in the posting order.
6. Once you are satisfied, click the Schedule button and your listings will post according to the schedule you set.

1. Hover your mouse over the Listings tab and click on the Create New link in the Custom Templates section.
2. Click the Source tab on the editor toolbar to access the HTML version of the editor.
3. Paste your template HTML into the editor and add the appropriate Auctiva template tags available on the left hand column.
   1. The Auctiva template tags dictate where certain information you will enter when creating your listings are placed within your custom template. For example, the description and images you select for any listings which use this template will be placed where you have added the [DESCRIPTION_AND_IMAGES] tag. 
4. View your template by clicking on the Source tab on the editor toolbar once more.
5. Name and save your custom template.

Your new custom template is available in Auctiva's template library under the category "Custom". If you need help getting your custom template to work, please file a support request with our Customer Support team.

If you've ever lost an in-progress listing due to a power outage, Internet connectivity problem, account time-out, or simple human error, you know how frustrating and time-consuming starting over from scratch can be.

We now offer an easy way to save your listing description, so if you lose a listing you were in the middle of creating, you can restore the text that was in your description editor the next time you log into your account. By default, this setting is disabled.

To enable the Auto-Save feature:

1. Hover your cursor over the My Account tab and click on "Account Preferences."
2. In the Listing Management section, find the "Automatically Save Description" setting and choose "Yes" from the drop-down menu.
3. Be sure to save your changes by clicking on the "Update Account Preferences" button at the bottom of the Account Preferences box.

To recover an automatically saved description:

1. Log into your Auctiva account.
2. Hover your cursor over the Listings tab and select the section you were working on the listing (Saved, New, etc.)
3. Once you open the listing, scroll down to the Description editor box and find the Auto-Save restoration tool at the bottom.
4. You can preview the text that was auto-saved the last time you were working on it.
5. If you do want to restore the text, click on "Yes" and your saved text will be placed into the description editor.
6. If you don't want to restore the saved text, click "No" and the auto save box will close.

No, you must do this from the eBay site.

To edit/view your eBay store vacation settings:

1. Go to your My eBay page on eBay.
2. Locate the "Subscriptions" link under the Account tab.
3. Click the "Manage Your Store" link.
4. Select the "Change Vacation Settings" link.
5. Once you have made your changes, click the "Turn Vacation Settings On" button.
6. Click the "Save Settings" button.

For more information, please read this information from eBay.

You probably signed up for an eBay Store subscription since you last generated a token for your Auctiva account.

First, hover your cursor over the "My Account" tab and select the "eBay" option under the "Settings" heading. Then, on the ensuing page, click the "Update eBay Preferences" button.

Once you have completed this process, you should see the store category and duration options available only to eBay Store subscribers on the Auctiva One-page Lister.

Use the same process any time you make changes to your eBay Store to keep your Auctiva account listing options in sync.

When you are creating a listing and need to choose the category to list in, many users select the “Recently Used Categories” menu to select from a category that they have used before. This list can get very long over time, and we have added the ability for users to manage their list of Recently Used Categories.

How do I use it?

1. In the Lister, click on the link that says “Manage List” next to the "Select recently used category" drop-down menu.
2. A window will appear to the right with a list of your recently used categories.
3. You can delete some or all of these recently used categories in two ways:
   • Select specific categories by checking the box next to each, or choose the Select All button to check all the boxes on the page. Then hit the Delete Selected button to remove those categories from the list.
   • Click on the Clear List button and all recently used categories will be deleted. Caution: The Clear list button will delete all recently used categories and this option cannot be undone.

Yes! Our Facebook tool will allow you to post links to your eBay items directly to your Facebook timeline, a friend's timeline or to a group. This feature is available to all Auctiva users, regardless of the plan they are subscribed to.

To post a link to your item on Facebook:

1. Log in to your Auctiva.com account.
2. On your "Active Listings" page, find the "Share on Facebook" button to the right of each listing.
3. Click the "Share on Facebook" button.
4. If you aren't already signed in to your Facebook account you will be prompted to do so.
5. The Facebook interface will display with your selected item and you will be able to enter a custom message and select where on Facebook you would like to post the link to your item.
6. Click the "Share Link" tab to post the selected item to Facebook or click the "Cancel" tab to cancel posting your item to Facebook.

To remove the link to your active eBay listing from Facebook:

1. Sign into your Facebook account.
2. Locate your post on Facebook which has the link to your item on eBay, click the arrow to the right of the post and select the "Delete" option.
3. The posting with the link to your item on eBay will now be removed from Facebook.

This option can be used when you are selecting flat-rate domestic shipping for your listing. If you select this check box, your listing will utilize the shipping rate table that you have configured within your eBay account for your flat-rate domestic shipping costs or surcharges. Please note: You must have already set up your shipping rate table on eBay, and you also still need to select your domestic shipping services for your listing.

If you are enrolled in eBay's Global Shipping Program, you must first update your Auctiva account to reflect this enrollment. You can do so by generating a new token for your Auctiva account.

To generate your eBay token:

1.  Hover your mouse over the My Account tab and click on the eBay link in the Settings section.
2.  Click on the Get New Token link.

Once you have generated a new token you will have updated your Auctiva account to reflect your enrollment in eBay's Global Shipping Program. When creating your listing you can apply eBay's Global Shipping Program to it by:

1. Selecting a category that supports eBay's Global Shipping Program.
2. In the Shipping Tools section of the lister page, select the checkbox for Global Shipping Program.

If the category you have selected for your listing does not support eBay's Global Shipping Program, then you will not see this checkbox.

In the Shipping Options section of the lister page, you will be able to choose Same Day from the pull-down menu for Domestic Handling Time. Please be sure that if you are selecting same-day handling for your listing that you have specified your order cut-off time in your eBay account, which you can do by signing into eBay and going to (My eBay > Account > Site Preferences > Shipping preferences. If you don’t specify a cut-off time, the default cut-off time will be set to 2:00 PM Pacific Time for eBay.com.

Note: You will continue to be charged listing fees every 30 days so long as the listing is alive on eBay. This control cannot be removed once you apply it to your listing.

Yes! We added support for the SKU field to our various listing flows on August 17, 2015. With this change you can include a SKU on your listings and it will be available for view on the Active Listings, Closed Listings and the Saved Listings pages of your Auctiva account in the Title columns of these pages.

NOTE: If you are using Selling Manager / Selling Manager Pro on eBay, and have the Custom Label field enabled for display in the view of your listings, the SKU you enter on the lister page will then display appropriately in the Custom Label field of the Selling Manager view of your eBay account. Without Selling Manager / Selling Manager Pro you won't be able to see the SKU field on eBay.