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Frequently Asked Question:

Can I email my customers?

Yes, you can email previous eBay customers! We offer a Custom Newsletter email marketing feature for eBay, to anyone subscribed to a Multi-Channel plan, however this is not available for Amazon customers. Here’s how it works:

  1. Go to your Custom Newsletter management page within your Auctiva account.
  2. Click the “Get Started” button and by following the 5 easy steps, create your seller newsletter invitation email.
  3. Create a custom message that explains what your newsletter is about and invite them to subscribe. Select up to 7 eBay listings you want to promote in your invitation email and click the “Send” button to send an invitation out to all of your recent eBay buyers.
  4. Wait a few days, and then go back to your Custom Newsletter management page and check your “Subscriber List”.
  5. Once you’ve built up your subscriber list, you can then send out a custom newsletter promoting up to 12 of your top eBay listings and send it out to whoever is subscribed. At any time buyers subscribed to your newsletter can unsubscribe, so be sure to put meaningful, enticing and relevant information in your newsletters that will keep buyers interested and coming back to your store.