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Frequently Asked Question:

Does Auctiva support eBay's International Shipping Exclusion feature?

Auctiva supports this eBay feature. If there are certain countries you are not willing to ship to, there are a couple of ways to exclude them when using Auctiva to create an eBay listing.

For example, you may want to state in your listing that you will ship to Europe, but want to exclude Italy.

The easiest way to exclude certain countries is to adjust those settings on your My eBay page:

  1. Log into your eBay account.
  2. Click on the My eBay tab.
  3. Hover your cursor over the Account tab.
  4. Click on "Site Preferences."
  5. Locate the Shipping Preferences section and click "Show."
  6. Find the "Exclude shipping locations from your listings" and click "Edit." You will then be able to exclude countries one by one or by entire regions.
  7. Click "Apply" to save your preferences.

Note: when you create an exclusion list, you'll also need to set your global buyer requirements in your eBay Selling Preferences to block buyers who are registered in countries which you don't ship to.

To set your Global Buyer Requirements to block buyers who are registered in countries which you won't ship to:

  1. Log into your eBay account.
  2. Click on the My eBay tab.
  3. Hover your cursor over the Account tab.
  4. Click on "Site Preferences."
  5. Locate the Buyer requirements and select Show
  6. Click on Edit and check the box that says "Buyers in countries to which I don't ship"
  7. Hit Submit at the bottom to save your settings

When creating a listing on Auctiva, you will see the following options in the Shipping tools section of our One-page Lister:

  1. "Use my eBay shipping exclusion list." Selecting this option will apply the settings you have set on eBay (see above).
  2. "Select locations to exclude." This will allow you to set the countries to exclude without going to eBay to do it. Click on the plus “+” sign to open a list of countries in that region and choose which those you wish to exclude.
  3. "Do not exclude any shipping locations." By selecting this option, you are opting to not exclude any countries.