Frequently Asked Question:
How are charges calculated when there's a plan change?
Changes from the Free Plan to any monthly subscription plan are prorated and become effectively immediately. On the other hand, any changes between paid plans will become effective at the start of the next billing cycle.
When you change from a paid plan to any other plan in the middle of a billing cycle, you will remain on your existing plan for the rest of the current cycle, and your account will be switched to the new plan on the first day of the next billing cycle.
If you intended to change your plan for the current month but were still charged the rate associated with your previous plan, it's most likely that you changed your plan after your invoice for current month was created.
If you need to change your plan in the middle of a month and have it take effect immediately, please contact Customer Support, and we may be able to help.