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Frequently Asked Question:

How do I add funds to my Auctiva account to pay for the shipping labels?

Before using our Integrated Shipping Labels feature, you must place an automatic payment method on file with your account from your Billing Settings page, or make a balance pre-payment sufficient to purchase the desired postage.

To add funds:

  1. Hover your mouse over the "My Account" tab and select "Make a Payment" under the "Billing" section.
  2. In the "Payment Amount" section, enter the amount in the box, in US dollars, that you want to deposit into your account (there is a $5 minimum).
  3. In the "Payment Method" section, select where the funds will be drawn from (Paypal, credit card that is on file, or a one-time payment using another credit card).
  4. Click the blue "Make Payment" button at the bottom.
  5. The funds will be credited to your account immediately.
  6. You can now navigate back to your Sales page and print shipping labels.