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Frequently Asked Question:

How do I add tracking/delivery confirmation numbers to a sales transaction?

You can enter a UPS, FedEx, USPS or other major carrier’s package tracking or delivery confirmation information in your Auctiva account to be submitted to eBay. Once submitted to eBay, your buyer will be able to see the information in their eBay account.

To enter your packages’ tracking/delivery confirmation number in bulk:

  1. Go to your Sales  page and view All transactions.
  2. Check the box next to each transaction for which you need to enter information.
  3. Click on the  “Edit Tracking Info” button in the header (just above your list of transactions.)
  4. A window will open and you can enter the tracking/delivery confirmation and carrier details in the appropriate boxes for each transaction. When complete, click on the "Submit Tracking Info" button.
  5. If the numbers were successfully submitted to eBay, the window will close and you will see a green confirmation message at the top of the Sales page.
  6. The tracking/delivery confirmation numbers will be updated on eBay (this may take a few minutes.)

To enter your packages' tracking/delivery confirmation number for a single transaction:

  1. Go to your Sales  page and view All transactions.
  2. Click the "Add Tracking Info" button to the right of the transaction (resembles a pawprint.)
  3. The transaction window will expand and you can enter the tracking/delivery confirmation and carrier details in the appropriate boxes.
  4. If your transaction has multiple tracking/delivery confirmation numbers, simply click the "Add Another" link next to the carrier box to open a new set of tracking/delivery confirmation and carrier boxes.
  5. When complete, click on the "Submit Tracking Info" button.
  6. If the numbers were successfully submitted to eBay, the window will close and you will see a green confirmation message at the top of the Sales page.
  7. The tracking/delivery confirmation numbers will be updated on eBay (this may take a few minutes.)