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Frequently Asked Question:

How do I pay my Auctiva Shipping Insurance balance?

If you do not have an automatic payment method on file, you will be required to make a pre-payment in order to keep a prepaid balance in your account. Follow these instructions to place a credit card on file or set up recurring PayPal payments (or see below for instructions for making pre-payments):

  1. Hover your mouse over the "My Account" tab and click on the "My Payment Method" link.
  2. Click the "Edit Credit Card Information" button to enter or update your credit card information or click on the "Set up My PayPal Billing Agreement" button to enter your PayPal information.
  3. Enter your billing information and click on the "Save" button when finished.

If you have automatic monthly billing set up for your insurance charges, you will receive an invoice detailing the insurance charges you have accrued up to that point on the 1st business day of each month, and the charges on the invoice will be charged to the payment method you have on file three business days after your invoice has been created.

Pre-Payment Instructions: You may also make a one time pre-payment to add a prepaid balance to your account. Follow these instructions to make a payment:

  1. Hover your mouse over the "My Account" tab and click on the "Make a Payment" link.
  2. Payments can be made through PayPal, VISA, or Mastercard.