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Frequently Asked Question:

How do I synchronize payment and shipped status with My eBay?

Your Auctiva/eBay/PayPal payment and shipping information is automatically synchronized on your eBay Sales page when available (some events such as cleared eChecks cannot be reconciled in real time).

However, when you mark an item as "shipped" directly on eBay, or print a label on eBay, the tracking icon on the Sales page in Auctiva will not automatically be updated. You must click the tracking icon to update the information within your Auctiva account.