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Frequently Asked Question:

How long after my item sells do I have to purchase shipping insurance?

You must purchase insurance on an item no more than 72 hours after the item has been shipped.

Please note that the Auctiva Auto-Insure Rules feature will NOT generate a policy if the item is paid for more than 7 days after the purchase date. If you wish to insure such items, you must purchase the insurance policy manually.

Shipments cannot be insured after the date the loss has been discovered. If you purchase Auctiva Shipping Insurance for a package you know is already damaged, there is no coverage.