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Frequently Asked Question:

What if my eBay token isn't working?

It is possible that the token required by Auctiva to perform actions on the eBay system on your behalf has become invalid or expired. When this happens you will need to regenerate the token for your account.

To generate your eBay token:

  1. Hover your mouse over the "My Account" tab and click on the "eBay" link in the "Settings" section.
  2. Click on the "Get New Token" button.

When you click the "Get New Token" button, you are redirected to the eBay sign-in screen. eBay requests that you specifically agree to let them share necessary information from your eBay account with Auctiva Corporation for Auctiva functions. When you click on "I agree", eBay assigns the token and you are switched back to the Auctiva screen with your eBay identity linked.