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Frequently Asked Question:

When I'm creating a listing, do I need to change anything on my insurance settings in the Shipping Tools area to enable it?

To include Auctiva Shipping Insurance when creating your listings

  1. Create a new listing, or open a saved listing.
  2. In the Auctiva Lister, scroll down to the "Shipping Tools" section, where you will find several options for insurance.
  3. Select "Automatically purchase insurance for this listing," which will override any Auto-Insure Rules you may have created.
  4. Finish completing your listing and click the "Save" button.

Note: This procedure will override your Auto-Insure Rules for this listing, including any time the item is relisted. This preference can also be stored in a Listing Profile.

For single transactions:

  1. Hover your mouse over the "eBay Sales" tab and click on the "All" link.
  2. Click the "Purchase Insurance" button to the right of the item you would like to insure.
  3. Verify the summary information on the next page and click the blue "Purchase Insurance" button to confirm purchase.

For multiple transactions

  1. Hover your mouse over the "eBay Sales" tab and click on the "All" link.
  2. Check each box to the left of the items you would like to insure.
  3. Click the blue "Purchase Insurance" button.
  4. Verify the summary information on the next page and click the blue "Purchase Insurance" button to confirm purchase.

If you have already set up your insurance settings in your account, your default settings will appear automatically in the Shipping Tools section. However, you can override those settings if you wish. Please read our tutorial for more information.