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Frequently Asked Question:

Why have my attempts to generate an eBay token failed?

If you have gone through the process of generating an eBay token and have not been successful, it is most likely that your eBay account is already associated with an existing Auctiva account. If this is the case, you should see an error message to that effect when you click the red number in the "Notifications" section at the top of any page within your Auctiva account.

If you have received such an error and you do not believe you have any other Auctiva accounts, please contact our Customer Support team with a message that includes your eBay username.