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Frequently Asked Question:

Why was I charged after I cancelled my account?

Because some incidental fees (such as plan overages and Auctiva Shipping Insurance) are activity-based and therefore charged in arrears, these may appear on a final bill after you cancel.

Also, keep in mind that Auctiva's monthly plan subscription fees are billed monthly, usually in the first week of the month for which services will be rendered. For example, your invoice for your March subscription fees will be generated on the first business day of March. If you cancel after the month has begun, you are still responsible for the entire monthly plan fee, and a refund will not be available.