Auctiva Tutorials

Setting Up Auctiva Integrated Shipping Labels

The Auctiva Integrated Shipping Label feature allows you to create and print shipping labels from your Auctiva account.

You do not have to subscribe to any additional monthly postage services (such as stamps.com) in order to use Auctiva Integrated Shipping Label. This feature is 100% integrated into your Auctiva.com account, and the only costs you pay are the actual postage costs for your labels. This service is available to all Auctiva users, regardless of their subscription level.

Introduction

Note: Before using our Integrated Shipping Label feature, you must have a positive balance in your Auctiva account to pay for the postage.

To add funds:

  • Hover your mouse over the My Account tab and click on the "Make a Payment" link in the Billing section.
  • In the "Payment Amount" section, enter the amount in the box, in US dollars, that you want to deposit into your account (there is a $5 minimum).
  • In the "Payment Method" section, select where the funds will be drawn from (PayPal, credit card that is on file, or a one-time payment using another credit card).
  • Click the blue Make Payment button.
  • The funds will be credited to your account immediately.

Currently, Auctiva Integrated Shipping supports the following USPS services:

Domestic:

  • Priority Mail (including flat rate services)
  • First Class Mail
  • Media Mail
  • Library Mail
  • Express Mail
  • Parcel Post Mail

International:
  • Priority Mail International (including flat rate services)
  • First Class International
  • Express Mail International

Instructions

This tutorial shows you how to set up and print shipping labels. For more information about shipping labels, visit our FAQs.

Step 1. Set preferences for shipping labels.

You can set preferences for your shipping labels that will automatically be pre-filled when you create a shipping label. By setting defaults, you will save time if you tend to ship using a particular shipping service, or ship packages that always weigh the same.

To set your preferences:

  • Log in to your Auctiva account.
  • Hover your mouse over the My Account tab and click the "Shipping Labels" link in the Settings section. The Shipping Label Preferences page will load (Figure 1.1).

Figure 1.1. Shipping Label Preferences page.

  • Fill in the name and address that is associated with your account. This will be the Ship From address.
  • To have the details about your shipments automatically updated on eBay (which will also notify your buyer that the package has been shipped), check the box that says "Automatically mark items as shipped in eBay." (Figure 1.2-A)
  • Choose the "Printer Page Size" for your label from the drop-down menu. The default label size is set for half-sheet labels that print on 8 1/2" x 11" paper.
    • Note: If you are using a thermal printer, you must choose the "Label Paper 4" x 6"" option from the drop-down menu.
  • If you often ship the same package dimensions and weight, you can use the "Autofill" option. Check the box for "Domestic" or "International" and enter the weight, shipping service and package type (Figure 1.2-B). If you use "International" shipping, you must also fill out the "International Customs Information" by selecting the appropriate information in the "Contents" drop-down menu. Also enter "Quantity," "Weight," "Value" and "Description" (Figure 1.2-C).

Figure 1.2. Automatically mark items as shipped in eBay (A). Select and input shipping details (B). Fill out customs information (C).

  • If you want to generate a packing slip at the same time you print your label, check the box that says "Generate a packing slip for each shipment." This can be printed on the same page of the shipping label, or set it to print on a separate page. You can also include a logo and custom message.
  • When your preferences are complete, click the Update Shipping Label Preferences button at the bottom of the page.

Step 2. Print a shipping label.

  • Hover your mouse over the Sales tab and click "All" in the Transactions section. This will load a page with a list of all your current transactions.
  • Find the buyer and auction item you want to ship. You can filter the list by selecting "Not Shipped" in the "Display" header.
  • Under the "Actions" column (far righthand side), click on the icon that resembles a barcode (it will read "Get Shipping Label" if you hover your mouse over it). The transaction will open with the Auctiva Integrated Shipping Label feature (Figure 2.1).

Figure 2.1. The Auctiva Integrated Shipping Label feature.

  • Select either "Domestic" or "International" for the "Shipping Type."
  • If you already have your address saved in your Auctiva account, it will be automatically inserted as the "Shipping From" address. If you do not have your address saved, you will need to manually input it the first time you print a label.
  • The buyer's address will automatically be inserted into the proper fields (Figure 2.2-A).
  • Enter the "Shipping Details" (e.g., shipping service, ship date, weight, dimensions) (Figure 2.2-B).
  • The "Notes for Buyer" (Figure 2.2-C) will be printed directly on the label. Be sure to leave out any personal or sensitive information that should not be read by others.
  • Add "Special Services" by checking the box(es) next to each. If you select "Delivery Confirmation," a tracking number will be generated and saved in your order details after the label is purchased.

Figure 2.2. Buyer's address will automatically be inserted (A). Fill out shipping details (B). Notes for buyers (C).

  • If you wish to add optional Auctiva Shipping Insurance, check the box next to "Purchase insurance with coverage amount of $___."
  • Click the blue Calculate Rate button to verify the cost of the postage and any optional services.
  • Once you have verified that the label information is correct, click the Purchase and Print button.
  • The label details will appear below the transaction, which include the purchase date, service type and delivery tracking confirmation number, as well as links to view the label, print the label or create a similar label (Figure 2.3).

Figure 2.3. Label Details after a label has been created.

  • To print the label, click the "Print" link. In your print dialog box that opens, select "Print." The default label size is currently set for half-sheet labels that print on 8 1/2" x 11" paper.

Reprinting a shipping label

You can reprint the same label as many times as you need without being charged for each one.

Step 1. Reprint a shipping label.

  • Hover your mouse over the Sales tab and select the "All" link to see your transactions.
  • Locate the transaction that you need to reprint a label for.
  • Under the "Actions" column (far righthand side), click on the icon that resembles a barcode (it will read "View/Edit Shipping Label" if you hover your mouse over it).
  • The label details will appear below the transaction, which include the purchase date, service type and delivery tracking confirmation number, as well as links to view the label, print the label, or create a similar label (Figure 2.3).
  • Click the "View" link to print the label again.

Note: If you paid for a shipping label that wasn't used, you can request a refund for the postage less than 10 days after purchasing the label by contacting our Customer Support. The refund process usually takes 7-10 days to be credited back to your Auctiva account. Once the request has been approved, a credit for the postage will appear on your Auctiva account.