- Positive Feedback (last 12 months): 100%
- Member since: Sep-14-11 in United States
- Top-rated seller:
- One of eBay's most reputable sellers.
- Consistently delivers outstanding customer service.
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3,769 Feedback received (viewing 1-25)Revised Feedback: 3
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FEEDBACK | FROM | WHEN |
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This was my first Rolex purchase and Pure Watches provided exceptional customer service throughout, answering all of my questions promptly and curteously via message and phone calls. The Explorer II 16570 was as described and immaculate as far as I can tell! Came with papers, a very nice box, plus it was serviced, with warranty and shipped quickly to the ebay Authentication center which promptly fell into my lap. LOVE the watch, THANK YOU! 2000 ROLEX MENS EXPLORER II 16570 BLACK STAINLESS STEEL GMT 40MM WATCH w/ PAPER (#386112447169) | Buyer: n***i (363) US $6,990.00 Verified purchase | Past 6 months |
Pure watches offers exceptional customer service, I was able to call and get someone on the phone right away before buying.I spoke with Joy several times before completing the purchase. I asked for pictures of the actual item I was buying since there are so many that look alike in the listings and they were happy to accomodate. The condition of the watch received was perfect and the packaging was second to none. I bought as a gift and it came in a beautiful outer box with ribbon. WILL BUY AGAIN! | Buyer: o***t (185) US $5,040.00 Verified purchase | Past 6 months |
El reloj está hermoso y lo llevé a Rolex para corroborar autenticidad, lo que por supuesto me confirmaron. Lo que no me gustó, es que al llegarme reloj, este vendedor no permite comentarios libres, solo positivos y aunque no tengo nada malo que decir y nada que reclamar, está terrible que censuren. Si sus productos son así de buenos, para que hacen eso, habla mal de ustedes. Por lo demás, se trata de vendedor de confianza y el reloj llegó impecable, idéntico a su descripción! | Buyer: z***d (29) US $3,840.00 Verified purchase | Past month |
I purchased this beautiful Ladies Rolex President with diamonds and had an exceptionally outstanding customer service experience! They answered all my questions promptly and customized/tailored my order beautifully to make this a truly special gift. The watch arrived quickly as promised, beautifully packaged, and really surpassed my expectations. After receiving it, they also followed-up to ensure I was indeed satisfied. Highly recommend for anyone looking for high quality and service. 5 stars! | Buyer: 4***o (197) US $10,640.00 Verified purchase | Past 6 months |
Detailed item information is not available for the following items because the feedback is over 90 days old. | ||
Beautiful Rolex, precisely as described. Although it ultimately was not what I was looking for, it was pristine and incredibly photo documented. I will not hesitate to buy from Andrew and gang again when the time presents itself. I believe true customer service is displayed more so post sale, and especially when the need to return an item after a change of direction. My hat off to the Pure Watches team. I cannot overstate how quality communication and understanding speak for a business. Be well 2002 ROLEX EXPLORER II 40MM 16570T NO HOLES BLACK DIAL STAINLESS STEEL GMT WATCH (#386283691531) | Buyer: c***c (1552) US $6,590.00 Verified purchase | Past 6 months |
As Described. A Very Nice Datejust 1601. Extremely clean, I did however order an original Rolex Jubilee for the 1601. As for the staff, Extremely courteous, very professional, respectful and treated me as if I was one of the family. Responded quickly to emails. I appreciate dealing with your company and look forward to another transaction. Take Care & God's Speed.....John ROLEX MENS DATEJUST AQUA BLUE DIAL 18K WHITE GOLD STEEL WATCH w/ JUBILEE BAND (#175962711816) | Buyer: 2***4 (127) US $3,999.95 Verified purchase | Past 6 months |
Great looking watch exactly as described and as photos depicted . Seller was easy to deal with and responded quickly to my correspondence prior to purchase. Once purchased item was shipped quickly and seller sent photos of the watch. I believe it to be a fair deal and I am very satisfied with the entire transaction.. +++++ 2006 ROLEX SUBMARINER DATE 16610T NO HOLES 40MM BLACK STEEL WATCH w/ PAPER (#386370982098) | Buyer: 1***e (315) US $8,790.00 Verified purchase | Past 6 months |
The watch is gorgeous and just as described. I appreciated the thorough communication and photos of the watch serial number and case back. Shipping time was quicker than I expected given the authentication. It was packaged beautifully and keeps time well. ROLEX MENS DATEJUST 16013 HOUNDSTOOTH DIAL 18K YELLOW GOLD STAINLESS STEEL WATCH (#185417905468) | Buyer: m***s (723) US $5,899.00 Verified purchase | Past 6 months |
The seller was absolutely great to deal with, but unfortunately the item was slightly not what i wanted when it came, but to the sellers credit, their no hassle return guarantee was just that. I had no problems with them at all when returning the item. The rolex dealer i took it to to authenticate it did just that, and verified it was all genuine. Shame it was just not quite what i was looking for. I got the refund in full within 5 days as stated. Pleasant replies from them also. Thank you | Buyer: a***4 (130) GBP 5,261.80 Verified purchase | Past 6 months |
Fantastic seller! Watch was even better than described in the listing. It is beautiful! Great communication,super fast shipping. I am super happy with my purchase,and with the service. Thank you! | Buyer: 0***0 (5) US $7,399.00 Verified purchase | Past 6 months |
Watch arrived exactly as described. Excellent communication. Great seller. | Buyer: l***i (618) US $4,999.95 Verified purchase | Past 6 months |
I looked long and hard to find this watch model and color at a reasonable price. Thank you Pure Watches, I hope to have this watch a long time. I recommend this seller. They ship very fast and provide great communications. | Buyer: t***s (468) US $5,399.95 Verified purchase | Past month |
Watch arrived on time and in condition stated. Beautiful piece and responsive seller. Will do business with again! ROLEX MENS GMT MASTER II 16710 40MM BLACK RED COKE BEZEL STAINLESS STEEL WATCH (#176083625612) | Buyer: p***a (22) US $10,490.00 Verified purchase | Past 6 months |
Super Fast Shipping, Awesome Watch, just as described, Great Communication with Seller, Great Customer Service. Five Stars ⭐️ ⭐️⭐️⭐️⭐️. Thank You ROLEX MENS DATEJUST 16233 18K YELLOW GOLD STEEL TWO TONE WHITE ROMAN WATCH (#186197944502) | Buyer: n***0 (1109) US $6,599.00 Verified purchase | Past 6 months |
Wonderful Rolex packaged in a lacquer wooden box. Fast shipping, great pictures of serial number and movement right after sale. Watch was better than described. A Great Seller! 2007 ROLEX MENS SEA-DWELLER 16600T NO HOLES 40MM BLACK STAINLESS STEEL WATCH (#385508372577) | Buyer: 5***g (701) US $8,290.00 Verified purchase | Past 6 months |
The watch is stunning and arrived exactly as described! Very communicative customer service. Just a heads up to anyone else buying through the eBay Authenticity Guarantee… Once the watch leaves Pure Watches, it’s sent to the authenticator and shipped to you by eBay who places delivery restrictions via FedEx. A signature is required and you cannot place a hold on it at a FedEx location. This is all on eBay and at no fault of Pure Watches. Plan accordingly to avoid missing delivery. 2003 ROLEX EXPLORER I 114270 36MM BLACK 3-6-9 DIAL STAINLESS STEEL OYSTER WATCH (#385883696804) | Buyer: e***e (73) US $5,290.00 Verified purchase | Past year |
Described perfectly and very professional on the way they handled my questions. Shipped same day ROLEX SUBMARINER NO DATE 40MM 14060 BLACK DIAL STEEL AUTOMATIC WATCH (#186183805973) | Buyer: o***m (99) US $7,790.00 Verified purchase | Past 6 months |
HIGHLY RECOMMENDED
ABSOLUTELY PRISTINE, PERFECT ROLEX!

Explorer 1 looks brand new!
Excellent communication
Excellent transaction
Excellent condition
Excellent seller!!
Fast authentication; Fast shipping! 2002 ROLEX MENS 114270 EXPLORER I 36MM BLACK DIAL STAINLESS STEEL OYSTER WATCH (#176033235159) | Buyer: v***_ (1) US $4,990.00 Verified purchase | Past 6 months |
Great communication, detailed description, and fast shipping. Overall great buying experience! Thanks. | Buyer: p***t (163) US $5,799.95 Verified purchase | Past 6 months |
Such a pleasure doing Business with these Sellers! This was my first Rolex purchase, they were very attentive to answer all my questions. Excellent shipping communication also! I’m extremely Happy with the piece I chose! Highly recommend! Thank you…. | Buyer: t***t (5891) US $4,595.00 Verified purchase | Past 6 months |
As described, fast shipping! Great communication from seller. A+ | Buyer: g***e (101) US $4,599.95 Verified purchase | Past month |
Excellent seller. Questions were answered promptly. The watch received was beautiful but had to return as it was smaller than expected. Easy return. Thank you! | Buyer: 1***7 (380) US $5,345.00 Verified purchase | Past 6 months |
The watch was very well described. Really clean and packaged nicely. Fast shipping and kept in contact during entire transaction. Would buy from them again. ROLEX MENS DATEJUST WHITE 18K GOLD STEEL DIAMOND SAPPHIRE WATCH w/ FOLDED BAND (#185624926161) | Buyer: j***j (61) US $5,899.00 Verified purchase | Past year |
Great service. Just received the watch and is exactly as described you wouldn’t know that it is not new. Had to call their customer service line with a question and they were prompt and courteous. Highly recommend. ROLEX MENS DATEJUST 18K WHITE GOLD BEZEL & STAINLESS STEEL BLACK DIAL WATCH (#174224342743) | Buyer: e***g (499) US $4,199.96 Verified purchase | Past year |
I could not have been any more pleased! If you are looking for an entry level Rolex DJ, this is the seller! I was amazed at the beauty of the watch. The watch is keeping great time -3 seconds per day. It looks stunning. Wears wonderfully on the wrist. You can buy without any concern. Great communication, and quickly and expertly shipped. I am 100% satisfied. | Buyer: b***a (1098) US $4,599.00 Verified purchase | Past 6 months |