This privacy statement discloses the types of information we gather, how we use it and how to correct or change it.
Last Updated: May 2018
Collection of information
What personal information we collect
Auctiva collects personally identifiable information when you register on our site.
The information collected may include any of
the following: email, name, IP address, browser information, address, billing address or phone number.
Any comments or questions you submit are recorded as well.
Also, comments about you as a seller or buyer will be collected and
may be viewable by other clients. Collection of information takes place at
various times while navigating Auctiva’s site
and using its software. When entering Auctiva’s site, information may be collected
about previous sites the person has viewed.
If questions or comments have been submitted via email or a forum on our website,
personal information is collected as
Storage of information collected
All personal information collected, including credit card information,
is stored via a secure server. The servers are updated and certified daily to make sure
they meet the requirements set forth by the FBI/SANS Internet Security Test.
How we use the information collected
The goal of collecting customer and viewer information is to create a friendlier,
smooth, efficient, safe and customized experience while working with Auctiva.
Personal information submitted at the time of registration may be used by Auctiva
for the marketing and promotion of Auctiva products that we feel may be of interest to you.
Your credit card information is never shared.
To whom we disclose personal information
We take your privacy seriously. You have the right to limit the use of your email
address by third parties through the opt-out process available to all Auctiva members.
In addition, all email correspondence sent to you by Auctiva will offer
an unsubscribe option. If you do not choose to limit the use of your email address,
Auctiva may occasionally share this information with carefully selected partner companies
whose products and services we feel may be of interest to you.
Your credit card information is never shared.
Under California law, state residents have the right to request in writing from any
business with whom they have a business relationship, (1) a list of categories of
personal information, such as name, address email address and the type of services
provided to the customer, that a business has disclosed to a third party,
if any (including affiliates that are separate
legal entities) during the immediately preceding calendar year for the third parties’
direct marketing purposes, and (2) the names and addresses of all such third parties.
To request the above information please email us at
[email protected] or send a written request to
Auctiva Corporation, 527 Flume St., Chico, CA 95928.
We will respond with thirty (30) days after the receipt of your request.
We are only required to provide this information once per calendar year per customer.
By submitting personal information to us or using our site,
you agree that we may collect and use such personal information
If you do not agree with these terms, do not provide any personal information to us.
If you refuse or withdraw consent, or do not provide us with any necessary personal information,
we may not be able to provide you with service.
Removal from our Database
To request removal from the database, simply
file a support request
and we will be happy to remove your information immediately.
Every email sent to you from Auctiva will also include a link to remove
your email address from the mail server.
If you request that we modify or remove all of your personal information,
we will promptly do so, to the extent possible.
Once your personal information has been removed you will not be able to use our
services unless you re-register.
Auctiva uses reasonable efforts not to collect, use, or disclose individually
identifiable information from children under the age of 16.
Our services are not targeted at children, and children may not register for any of our services.
Privacy and Security while online
Auctiva provides a high security environment while Online with the assistance of Netsparker.
Netsparker tests and certifies Auctiva's systems every day to ensure they
pass the FBI/SANS Internet Security Test. For more information about the Netsparker
program, please visit Netsparker.
Cookies are small files on the site that help Auctiva customize the site to assist
in creating a better experience for you. Most of the cookies are only "session-cookies"
and are deleted from your computer when you log off the site.
Your browser may allow you to turn off cookies on
sites, but could slow down your visit to our site.
If you turn off the cookies, you may be asked to re-enter your username and password more often.
Cookies are not harmful to your computer.
Auctiva does have partnerships with many online companies.
If you do not sign up for a company's products directly on their site,
and receive an email from them, do not reply to it.
However, if you did sign up for their products directly
on their site, you may receive emails from them.
If you use their products, but signed up through Auctiva's website, any emails sent
about product information or promotions will be filtered through Auctiva's systems
and sent out as an Auctiva email.
Links to these sites are provided on Auctiva's site and at certain points in the sign up
and listing phase of an auction.
Changing of personal information
You may edit your personal information at any time by clicking on the "My Account"
tab when you are signed in to Auctiva.
All information may be changed including: address, credit card information,
billing address, email and more. The new information
will be updated in our system and used in the collection of information when visiting Auctiva.
Merger or Acquisition
In the event that Auctiva merges or is acquired by another company,
all current information Auctiva has will be shared with the other company.
Auctiva will do its best to inform you of the transaction.
General Data Protection Regulation (GDPR)
If you are a resident of the European Union ("EU") including the United Kingdom, you may have additional rights under
the EU General Data Protection Regulation (the "GDPR") with respect to your Personal Data, as outlined below.
For this section, we use the terms "Personal Data" and "processing" as they are defined in the GDPR, but "Personal Data"
generally means information that can be used to individually identify a person, and "processing" generally covers actions
that can be performed in connection with data such as collection, use, storage and disclosure.
Auctiva will be the controller of your Personal Data processed in connection with our Services.
Note that we may also process Personal Data of our user's customers in connection with our provision of services to customers,
in which case we are the processor of Personal Data. If we are the processor of your Personal Data (i.e. not the controller),
please contact the controller party in the first instance to address your rights with respect to such data.
more protective of Personal Data shall control to the extent of such conflict. If you have any questions about this section or
whether any of the following applies to you, please contact us at [email protected] or send
a written request to Auctiva Corporation, 527 Flume St., Chico, CA 95928.
What Personal Data Do We Collect From You?
We collect Personal Data about you when you provide it directly to us, when third parties such as our partners provide
us with Personal Data about you, or when Personal Data about you is automatically collected in connection with your use of our website or services.
Information we collect directly from you: We receive Personal Data directly from you when you provide it to us through
usage of Auctiva's website or services, including, but not limited to:
- Your name
- Email address
- Mailing address
- Telephone number
- Company name
Information we receive from third party sources: Some third parties provide us with Personal Data about you, such as
account information (e.g. eBay account information) or if you use a third party service to login to Auctiva (e.g. Facebook Connect). If you share content
from our Services through a third party social media service, the third party service will send us information about you,
such as information from your public profile, if the third party service and your account settings allow such sharing.
The information we receive will depend on the policies and your account settings with the third party service.
Information we automatically collect when you use Auctiva: Some Personal Data is automatically collected when you use Auctiva, such as the following:
- IP address
- Device identifiers
- Log data (i.e. hardware and software information)
- Web browser information
- When you last logged into our website
How Do We Use Your Personal Data? We process Personal Data to operate, improve, understand and personalize our Services.
As an example, we use Personal Data to:
- Personalize Auctiva content based on your preferences
- Communicate with you about our Services
- Contact you about Auctiva updates or offers
- Protect against or deter fraudulent, illegal or harmful actions
- Respond to user inquiries
- Provide support and assistance with Auctiva
- Comply with our legal or contractual obligations
- Enforce our Terms of Service or resolve disputes
What Security Measures Do We Use? We seek to protect your Personal Data using appropriate technical and organizational measures
based on the type of Personal Data and applicable processing activity. For example, we use encryption to keep your Personal data secure.
Questions, comments, concerns
All questions, comments and concerns can be submitted via email at
You will receive an answer as soon as possible.