As we noted in Part 1 of this series, customer service is a common thread that runs across a great many industries. My job as a public library professional places me in the customer service role, and, in that position, I’ve learned a great deal about how to deal with patrons that can be translated into any encounter a business owner can face when dealing with customers.
Read this article at TheOnlineSeller.com.
Brad and Debra Schepp are the authors of 20 books, including eBay PowerSeller Secrets and The
Official Alibaba.com Success Guide: Insider Tips and Strategies for Sourcing Products from the World's Largest B2B Marketplace. Their most recent book, which Deb co-authored with John Lawson, Kick Ass Social Commerce for E-preneurs: It's Not About Likes—It's About Sales, was recently named the 2015 Small Business Book of the Year in the social media category.
For further information, visit Brad and Deb's website, bradanddeb.com.
Opinions expressed here may not be shared by Auctiva Corp. and/or its principals.
Other Entries by this Author