Auctiva - Powerful solutions for eBay Sellers

Check out our Latest Features!

Click once on our new features to see the improvements and descriptions

• Auto-Relisting

  You have been enjoying bulk relisting - now you can save even more time by putting all your relisting preferences into an Auto-Relisting profile. Once set, items using an Auto-Relist profile will automatically relist on eBay based on your preferences.

  Auto-Relisting makes it that much easier to save time and money on eBay!

• eBay Germany

  eBay Germany joins Auctiva's list of fully supported eBay sites. Find eBay DE in the dropdown of supported sites on the top right of the lister page.

• Education Tab

  We are really excited to offer Auctiva Education! The Education section is aimed at helping our visitors and customers become more effective at selling online. Look here first for industry news, helpful how-tos and useful seller tips.

  In addition we are launching an e-newsletter, "The Online Seller," that will keep you up-to-date on important developments in the Education section and within the e-commerce community.

• Giving Works

  Now you can donate to your favorite charities with Auctiva! We have enhanced our free software to include association with eBay's Giving Works program. In order to use this feature in your listings you must first set up your charity account with eBay. Visit eBay for more information on the Giving Works program: http://www.ebaygivingworks.com/ns/sell.html.

• New Feature Ranking

  New Features Ranking allows you to request new features and vote for your favorites. You can always find the link at the bottom of your Account Overview page. Let us know what what features are most important to your business and check back to see (and rank) what others users add too.

• Thank You Bidder Emails

  Auctiva is pleased to announce our new Thank You Bidder feature that we will be rolling out to Auctiva sellers within the next two weeks. The Thank You Bidder feature is an email tool that automatically delivers a courteous, personalized thank you message to all buyers who bid on your auctions. The email also displays links to your other auctions giving you a powerful tool to persuade your bidders to visit your other eBay auctions and place even more bids.

  This new email tool delivers you some big benefits:

  • Enhance your business image as a courteous, professional seller by showing your bidders that you appreciate their interest in your products. This is a great way to boost your DSR ratings, too.
  • Help increase your sales by promoting the other items you have listed. The more often a buyer sees your listings, the better the chance that they will bid.
  • Auctiva automatically sends the email for you.

  You can personalize your message to your bidders; simply edit the template when it rolls out. The template will be located in the 'Custom Emails' sub-tab of the Sales tab on Auctiva's site alongside Auctiva's other custom email templates.

  We're confident the new Thank You Bidder email feature will enhance your relationships with your bidders and help you sell more on eBay. However, should you wish to opt out of using it, you can change the setting for the 'Thank You Bidder' email template (located on your My Account tab under Auto Email Management) to 'Don't Send Auto Email.'

Past feature releases you might have missed...

• eBay Australia & Canada

  eBay AU and eBay CA join Auctiva's list of fully supported eBay sites.

• Billing

  Let's get one thing straight right from the start: Auctiva is still free!

  That being said, we are proud to introduce a new billing system that makes it even easier for you to offer Auctiva Shipping Insurance to your customers and easily purchase tools that enhance your selling experience, like a custom template!

  You can choose to receive monthly statements or you can put a credit card on file and enable auto-payments.

  Remember, billing only applies when you use specific, elective features with associated charges like shipping insurance, custom design, etc.

• Bulk Campaign Scheduling

  This new feature allows you to schedule listings in bulk with staggered launch times. You have always been able to enjoy free scheduling - now you can enjoy more control over your list times. Find the listings you would like to schedule in your Saved Listings folder and click the schedule button. It will take you to a scheduler page where you can set the launch time and intervals for the whole group of listings. Schedule up to 100 at a time!

• Bulk Editing

  Bulk inline editing

  Use this tool to quickly edit Saved Listings for the following fields: Title, BIN price, Reserve Price, Quantity and Duration. You can edit up to 100 listings at a time. To make the editing process even faster, choose to edit only one field at a time so you can tab through a whole set of listings quickly.

  Bulk Find & Replace

  Use this tool to find old information on your Saved Listings that you would like to replace with new information. Find & Replace gives you a wider variety of editable fields than bulk inline editing. You can edit up to 100 listings at a time and prior to each change there is a confirmation page that shows you the old values compared to the new values to help minimize mistakes.

  Bulk editing from Folders

  Use this tool to Find & Replace values for all the listings in one folder. There is no limit to the amount of listings you can edit at once using the folder edit option. This gives you the power to organize your listings according to your system... and edit large numbers of listings quickly and easily. Start organizing your listings into Folders today.

• Closed Listing Hit Count

  A hit count is now displayed for each listing on the Closed Listings. See how many hits your listings received before they closed - use this for your own information or to help you determine if relisting is valuable.

  Combined Checkout

  You can combine invoices using Auctiva Secure Checkout. However, you must define your settings on your eBay 'Preferences' page (Please visit Auctiva Help if you cannot find this page). Auctiva Secure Checkout uses your eBay preferences to determine how you want combined checkout to work. If you do not configure your eBay preferences, your combined checkout will run on the defaults eBay provides each user.

• Consignment

  You asked for it and now we have it! Enter your consignors, commission plans and add items to eBay based on these agreements. Track your consigned items, sales, and even payouts. Print your commission plans along with the details of items sold and commissions received to send to your consignors upon payout. If consignment is something you have been waiting for, take a closer look at this feature: Consignment.

• Consignment Auto-Email

  As a courtesy, we automatically send an email to your consignors to let them know when a consigned item posts to eBay. It makes keeping in touch with your consignors a breeze! We provide a default email template or you can customize your own.

• CSV Reports

  These reports are designed to allow you to track and organize your sales data. Comma separated values (CSV) files can be opened in applications like Microsoft Excel, for example, and allow you to sort, organize, make graphs and create views of your data.

  The Auctiva Reports pages are currently in beta development. CSV Reports represent the first of the reports pages to be accessible to our users and the first on which we can get feedback. Our goal is to create a reporting section that increases user productivity and profitability. Thus, the CSV Reports page is likely to be enhanced as we get feedback from our users.

• Feedback

  Automatic Feedback

  You can now pre-define feedback messages and settings that will automatically leave feedback once the buyer leaves you feedback. This service will also send a feedback report letting you know the feedback received/left since the last report.

  Feedback management page

  You can create default feedback messages, and even designate positive messages as "cycle" so that the feedback service will rotate between your messages as it automatically leaves feedback.

• Image Captions

  You can now add image captions on the Image management page.

  • Use the caption box to capture personal notes for each image

  or

  • Display those captions in listings by checking the "Display Image Captions" box on the lister page directly beneath where you choose the images for your listing. Caption text appears above the image it refers to.

• Image Selection on One Page Lister

  Externally hosted images

  Auctiva now supports externally hosted images on a per listing basis. At the bottom of the Image Selection section of the One Page Lister, toggle between Auctiva hosted images and externally hosted images.

  New image "List" view option

  You can choose images from a list view instead of thumbnail view; a great option for users whose images cause the thumbnail view to load slowly.

  Custom image for either "eBay header image" or "Gallery Image"

  Instead of being forced to use one of the same images you already have in your auction, you can now choose to use a custom image.

  Upload image directly to listing

  You can upload images directly to a listing from the Image Selection page. The HTML image uploader optimizes memory usage and gives a progress update to user. The images are automatically added to your Manage Images folder.

• Mature Items

  Items listed in eBay's "Mature Audiences" category will now appear in the scrolling galleries but only on adult listings. If you sell in both adult and non-adult categories, adult images will not show in the scrolling gallery on non-adult listings. Also, because eBay can age verify and we can't, customers to your Auctiva Store will see a thumbnail picture indicating that an item is an Adult Item instead of the actual adult item image:
  

• Minimum Best Offer field

  A minimum best offer field has been added to the one-page lister allowing you to set your preferences for low best offer prices. eBay Best Offer information

• New Account Settings

  On your Account Settings page you have more options for controlling your Auctiva experience: Default View on Image Selector, Default Image Hosting, Default eBay Listing Site (can now be AU or Motors in addition to other sites.)

• New Insurance Claims Process

  File Auctiva Shipping Insurance claims online. So far, you have been used to saving lots of money buying Auctiva Shipping Insurance over USPS. Now, should you need to file a claim, the process is step-by-step and online. Save money and sanity using Auctiva Shipping Insurance.

• Payment Tracking

  Auctiva has made it even easier to do business with the addition of payment tracking. If you have this feature enabled, your Sales Transactions page will be updated in real-time with your Auctiva/eBay/Paypal information. No more waiting and wondering if someone paid you or left you feedback. Your Sales Transactions page will tell you right away! Check to see if this feature is enabled on your Checkout Settings page under the My Account tab.

• Pre-filled Item Information

  The addition of pre-filled item information is an enhancement to our already innovative one-page listing tool. When you are listing in certain eBay determined categories, you can use pre-filled item information to add "stock product information" that eBay provides to your listings. Save it in a profile and you can quickly include it with one click of the mouse. On the one-page lister (or when creating a profile), once you enter the first category and move the next field, two pre-filled item choices appear. If you know details on the product you are selling, click on "Choose Item Specifics" and fill in the boxes with your information. Or, click "Find Product" to search for your product information.

• Relisting - Scheduling and Editing

  You are now able to schedule relists in bulk with staggered launch times just like you do when you bulk schedule first-time listings. You also have the ability to edit certain fields as you are relisting, like Start Price and Duration. *Items relisted through Auctiva will be eligible for reimbursement of eBay relisting fees according to eBay rules and regulation.

• RSS for Auctiva Stores

  RSS (Really Simple Syndication) is a format for delivering information on regularly changing web content, or put simply, a way to track when a website updates. Websites can provide an RSS "feed" that allows the user to keep up to date on changes to the site.

  The RSS link is automatically in your Auctiva Store with instructions for your customers on how to use it to keep up to date on the items you have for sale.

  RSS is also great for helping your Auctiva Store continually improve its ranking with search engines.

• Sales Tax tables

  You now have the ability to use your eBay sales tax tables on your listings. Make sure that you have your eBay preferences set properly and then click this option in the Checkout section of the lister page.

• Search feature for the Help page

  The new Search feature for the Help page makes it fast and easy to get the help you need. Just type in a word or words to act as a filter for our help questions. Continue searching as many times as you need or browse all of the sections one at a time.

  You can also send someone a link that takes them directly to a question on the Help page. Locate and click on the question you would like to send, then copy the url and send it along. When the person clicks on that url it will take them directly to that question and open the answer for them too!

• Search for Images on One-Page Lister

  To make listing even faster and easier, we have added a search function in the Image Selector box on the one-page lister. This means that when you are creating a new listing you can search for specific images by name to add to that listing. Perfect for those users who have lots of images to sort through!

• Template Features

  Scrolling Gallery

  You can choose to use scrolling gallery colors that match your template. You can choose where you would like your scrolling gallery to appear in your listing. You can more easily set custom colors for the scrolling gallery in "Advanced" mode.

  "Description" template image

  You can choose whether or not the "Description" template image displays in your auction description.

  Template Title

  You can choose to have a separate listing title on your template. You can have a normal eBay auction title and then have a separate, maybe more catchy, listing title that is featured on the template.

  Seller Details

  Seller Details profiles contain information in the following categories: Payment, Shipping, About Me, Terms of Sale, and Contact Us. You can choose to use all five categories or just a few, and you can create as many Seller Detail profiles as desired for your different listing needs.

  The categories you choose for your Seller Details profile will each appear as a different section when you use a template on your listing. Set up your Seller Details

  Template size now displayed in template selector window

  For users trying to optimize the loading times of their auctions.

• Thumbnail Gallery

  Put images into your listings in an attractive new format. The thumbnail gallery displays one photo at viewing size and the rest at thumbnail size that will be displayed in the viewing pane when moused-over. It takes up less room on your listing template and is an easy way to display all 24 images.

• Twenty-four images per listing

  Now you can include up to 24 free images in each of your listings. Save even more money and really show off your item on eBay!

  Transactions page

  You can view feedback left/received status as well as leave feedback from the transactions page.

• Watermarking

  Now you can watermark your images for your protection! From your Manage Images page, find an image you would like to protect with a watermark and proceed to add your preference of text, text color, and opacity. Make sure that the watermark doesn't obscure the image but is prominent enough that it cannot easily be cropped out.