eBay Makes Up to Affiliates

Company will reimburse for losses due to search outage.

by Auctiva.com staff writer
- Dec 08, 2009

eBay affiliates affected by last month's search outage will soon be reimbursed for their revenue losses, eBay announced.

In a post on the eBay Partner Network Blog, eBay reports it has finalized calculations for a "makegood," to compensate for the decrease in affiliate earnings caused by the outage.

Remunerations will be based on "earnings on the day before and the day after the outage, along with a factor for Christmas seasonality," eBay notes.

Payments will be added to affiliates' accounts and paid with their December payments, eBay adds.

The outage, which was initially attributed to a large increase in holiday listings, caused eBay's algorithm to return few search results for the better part of a day, and came during an important part of the selling season, according to experts.

While most search functionality was restored late Nov. 21, some secondary search features were kept offline until the following day, and sellers missed out on a lot of bids.

"Thanks for your patience as we worked to resolve this issue," eBay tells its affiliates.

eBay reportedly began issuing fee credits to sellers within a few days of the outage.

About the Author

Auctiva staff writers constantly monitor trends and best practices of those selling on eBay and elsewhere online. They attend relevant training seminars and trade shows and regularly discuss the market with PowerSellers and other market experts.

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