eBay U.K. is taking proactive steps to ensure sellers won't get caught in the eye of the winter storms and get docked for weather-related issues they have no control over, eBay announced Wednesday.
eBay notes that it has, and will continue to keep a close eye on Top-rated Sellers' DSRs for dispatch time. Site officials have been monitoring these scores since heavy snow began hitting the U.K. in December. The snowfall has impeded and slowed deliveries to some parts, and eBay wants to ensure sellers aren't punished for late deliveries that Mother Nature is responsible for.
An announcement on the site says eBay "will be intervening in a limited number of cases where eBay Top-rated Sellers are at risk from losing their status, due to low ratings on dispatch time that are inconsistent with their previous selling history."
eBay will also continue posting reminders on feedback pages to ensure buyers are aware of the bad weather in the U.K., and the possible delays that may come with it. The site has also posted weather warnings on the home page, and will continue to do these things until the end of January. So far, the precautions seem to be working, and there hasn't been a noticeable increase in the number of sellers who have received low DSRs in dispatch time since the severe weather began, according to eBay.
Most buyers have responded "with a great deal of patience," eBay notes. But if sellers think their DSRs have taken a hit because of weather, and they can provide supporting proof, they can request that eBay review their accounts after an evaluation of their seller performance.
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Auctiva staff writers constantly monitor trends and best practices of those selling on eBay and elsewhere online. They attend relevant training seminars and trade shows and regularly discuss the market with PowerSellers and other market experts.