Just because consumers are doing more of their buying online these days doesn't mean the role of customer service has lost its value.
A recent survey rated customer satisfaction of the top 40 e-retail sites in the U.S., proving that online service can sometimes be regarded as better than the brick-and-mortar experience.
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Auctiva staff writers constantly monitor trends and best practices of those selling on eBay and elsewhere online. They attend relevant training seminars and trade shows and regularly discuss the market with PowerSellers and other market experts.