Auctiva - Powerful solutions for eBay Sellers

Currently available positions in our Bay Area office or Chico headquarters

DIRECTOR OF SELLER EXPERIENCE - Optional Locations

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We are seeking a Director of Seller Experience who will focus on understanding the needs of Auctiva’s online sellers and will be the business owner for products and programs for these sellers. The ideal candidate is a high energy, self-starter with the desire to work in a results oriented, fast growth, team oriented start-up environment. 

This position can be based in Chico or SF Bay Area

Key Responsibilities:

• Senior role that owns the growth and satisfaction of online sellers supported by our suite of online services
• Manage the product marketing management function that translates seller feedback into new product requirements and defines programs that promote new services
• Identify and implement seller recruitment strategies
• Collaborate with the marketing team to execute defined marketing and seller recruitment programs
• Manage the product team that defines the product roadmap and leads the product development effort as integrated product teams that includes members of the design, development, and user experience functions
• Develop business models associated with current and new seller offerings
• Lead the account development and support function and own satisfaction metrics for supported online merchants, including satisfaction with overall Auctiva selling experience and tools offered to them
• Manage programs that drive engagement from online sellers, as measured by retention
• Enhance the selling experience to enable enhanced item, customer, and order management to increase the number of quality items listed, sold, and fulfilled through our online services
• Understand the needs of online sellers by monitoring customer feedback, analyzing seller performance metrics, tracking competitive offerings, conducting in-person research, and drilling into customer call drivers
• Act as an internal advocate for online sellers in product and policy decision-making
• Provide reporting metrics to help inform leadership of product growth
• Work closely with various internal teams, including Product Management, Marketing, and Data Analytics

 Required Experience:

• 7+ years of experience in product marketing, product management, business development, or supply chain roles dealing with business or consumer eCommerce experiences (eCommerce experience  is mandatory)
• Online marketplace or ecommerce platform experience highly desired
• Proven ability to drive products and programs from concept to completion, implement process change management, and work successfully across functions
• Partner development and management to help grow the seller experience beyond internal development
• Demonstrated knowledge of software development processes
• Proven history of helping close new customer sales, retain customers, and grow customer engagement through continued account development and support
• Bachelor’s degree, MBA or advanced degree desired
• Excellent verbal and written communication skills
• Strong leadership and personality that can work with cross-functional teams to ensure merchant success
• Ability to multi-task and prioritize focus for self and team
• Knowledge of marketplace models/dynamics and internet technology trends

This position can be based out of Chico or San Mateo, CA

This is a fulltime in-house position with no telecommuting or contract option at this time.

Apply For This Position

Benefits at a Glance

• Competitive compensation packages
• Medical, dental and vision care plans
• Life insurance
• Paid holidays
• Paid Time Off (PTO)
• 401(k) savings plan

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Meet Our Recruiter

Yvonne joined Auctiva in the fall of 2007 after spending 15 years as a technical recruiter in the Bay Area. Since joining our team, Auctiva has nearly tripled in size. As we continue to grow as a company, Yvonne's search for great additions becomes increasingly important. Drop her a line to chat about Auctiva or any of the available positions!
Follow @yzstaffsauctiva

EMAIL MARKETING MANAGER - Optional Locations

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We are seeking an Email Marketing Manager  who will plan daily, weekly, and monthly email schedule and content.

This position can be based in Chico or SF Bay Area

 

KEY RESPONSIBILITIES

 

• Consistently track and improve open rate, deliverability rate, click throughs, list growth, and email metrics
• Keep track of our IP address reputation and SenderScore
• Coordinate with the Engineering team on needed integrations with ESP API’s
• Track volume of sends in order to ensure consistency and organic send rates
• Minimize subscriber opt-out rate via monitoring and testing
• Test multiple email aspects such as subject lines, templates, calls-to-action, time/day sent, and links
• Manage communication with Product and Marketing teams for email campaigns and messaging
• Ensure our SenderScore is maintained and kept consistently high
• Periodically clean up email list and maintain list hygiene of the email subscriber base, while observing privacy and opt-in/out standards
• Experience with MailChimp, AWeber, ExactTarget, or other top ESP’s
• Segment user groups and customers based on user patterns and behaviors
• Send emails that are coordinated with promotional efforts and planned offers
• Email template creation, testing, and periodic updating
• Final proofing of content in all outbound email campaigns
• Work with channel managers to create specialized content for specific topics and areas of focus
• Setup and maintenance of Google Analytics tracking for email performance through to click-through to on-site content

 

REQUIRED EXPERIENCE

• 3-5 years of email marketing experience
• Bachelor’s degree in Marketing, Communications, Business, or related field
• Knowledge of email HTML standards and testing
• Experience with Email Service Providers
• Strong organizational and communication skills
• Excellent attention to detail
• Prior experience with Google Analytics
• Proficiency in Microsoft Office (Excel, Word, and PowerPoint)
• Team management experience

 

Apply For This Position

Benefits at a Glance

• Competitive compensation packages
• Medical, dental and vision care plans
• Life insurance
• Paid holidays
• Paid Time Off (PTO)
• 401(k) savings plan

Share This Position:

Auctiva on Facebook Auctiva on Twitter Auctiva on LinkedIn

Meet Our Recruiter

Yvonne joined Auctiva in the fall of 2007 after spending 15 years as a technical recruiter in the Bay Area. Since joining our team, Auctiva has nearly tripled in size. As we continue to grow as a company, Yvonne's search for great additions becomes increasingly important. Drop her a line to chat about Auctiva or any of the available positions!
Follow @yzstaffsauctiva

MANAGER OF ORGANIC SEARCH (SEO) - Optional Locations

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We are seeking a Manager of Organic Search (SEO) who will work with external agencies and internal stakeholders to position our online properties to maximize the volume and effectiveness of organic search traffic.

This position can be based in Chico or SF Bay Area

KEY RESPONSIBILITIES:

• Ensure strong agency communication, budget planning, and program execution
• Oversee analysis of site and page structure, URL’s and content for indexing and keyword optimization
• Remain abreast of SEO trends and educate teams in the organization about important SEO topics that impact site performance
• Analyze key landing pages and content for keywords effectiveness
• Be internal advocate for all elements of SEO, including making recommendations to development and product team about enhancing elements that impact SEO and ensure the organization follows through on these recommendations
• Plan strategic link building and outreach campaigns utilizing prospecting, communication, and final placement
• Guide the SEO related prioritization and deployment of content while working with internal communications teams and writers to adjust content as needed and focus on keyword-rich copywriting
• Manage projects and follow up to completion with any needed assets or content
• Research and resolve key technical elements that improve organic performance including directory and site architecture, internal linking structures, navigation, page content structure, page titles, images/alt tags, and H-tags
• Work with internal teams such as Marketing, Project Management, Engineering and Content Writers
• Identify performance of key KPI’s and organic search rankings to maximize traffic, revenue, leads, and other program KPI’s
• Report on SEO effectiveness and agency performance and progress in search optimization
• Manage setup and maintenance of XML Sitemap, META tags, Robots.txt and Google Webmaster Tools
• Identify and execute internal site linking strategies
• Manage SEO specialists and marketing associates to increase SEO impact

REQUIRED EXPERIENCE

•  4+ years of SEO experience
• Proven record of driving organic search performance and tracking KPI performance
• Current and thorough understanding of search engine ranking factors, algorithms, and trends
• Experience performing data analysis using analytics tools such as SEOmoz, RavenTools, and Google Analytics
• Experience communicating technical SEO  issues to internal staff and external agencies
• Excellent verbal and written communication skills
• Selected and managed external SEO agencies to proven effective outcomes
• Strong attention to detail with the ability to multitask effectively
• Results-oriented and data-driven type of work ethic
• Strong knowledge of Microsoft Excel
• Experience supporting SEO performance using social media is a plus
• Previous leadership experience of team, agency and project management
• Exceptional organizational and prioritization skills

This position can be based out of Chico or San Mateo, CA

This is a fulltime in-house position with no telecommuting or contract option at this time.

Apply For This Position

Benefits at a Glance

• Competitive compensation packages
• Medical, dental and vision care plans
• Life insurance
• Paid holidays
• Paid Time Off (PTO)
• 401(k) savings plan

Share This Position:

Auctiva on Facebook Auctiva on Twitter Auctiva on LinkedIn

Meet Our Recruiter

Yvonne joined Auctiva in the fall of 2007 after spending 15 years as a technical recruiter in the Bay Area. Since joining our team, Auctiva has nearly tripled in size. As we continue to grow as a company, Yvonne's search for great additions becomes increasingly important. Drop her a line to chat about Auctiva or any of the available positions!
Follow @yzstaffsauctiva

SEO SPECIALIST - Optional Locations

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Currently we are seeking an SEO Specialist who will report to the Manager of Organic Search and be responsible for search engine research, recommendations, executing multiple SEO related projects. The SEO Specialist will work with multiple internal teams to ensure that optimal SEO techniques and keywords are continually being addressed.

This position can be based in Chico or SF Bay Area

KEY RESPONSIBILITIES

• Performing keyword research to identify the optimal search terms for our targeted audience
• Auditing of existing content to identify any improvements that may be made in order to utilize a balance of keywords
• Analyzing search performance of top keywords, search volume, and effectiveness (e.g. conversion)
• Identifying traffic flows and popular site content using Google Analytics search measurement and other similar tools
• Continually optimizing search traffic in conjunction with agency and management recommended direction
• Building inbound links by researching partner sites with the most potential to improve domain authority
• Keeping in the know on industry news and search engine changes to ensure an informed department and organization
• Measuring SEO results and backlinks using software such as Raven Tools or SEOmoz
• Coordinating keyword-rich article writing and content creation
• Researching competitor SEO effectiveness using keyword analysis and measurement of inbound links and understanding lessons learned that can be applied

 

REQUIRED EXPERIENCE

• 2+ years SEO experience
• Bachelor’s degree in Marketing, Advertising, Business, or related field
• Knowledge of measurement tools such as Google Analytics, SEOmoz
• Proven eCommerce experience

 

This position can be based out of Chico or San Mateo, CA

This is a fulltime in-house position with no telecommuting or contract option at this time.

 

Apply For This Position

Benefits at a Glance

• Competitive compensation packages
• Medical, dental and vision care plans
• Life insurance
• Paid holidays
• Paid Time Off (PTO)
• 401(k) savings plan

Share This Position:

Auctiva on Facebook Auctiva on Twitter Auctiva on LinkedIn

Meet Our Recruiter

Yvonne joined Auctiva in the fall of 2007 after spending 15 years as a technical recruiter in the Bay Area. Since joining our team, Auctiva has nearly tripled in size. As we continue to grow as a company, Yvonne's search for great additions becomes increasingly important. Drop her a line to chat about Auctiva or any of the available positions!
Follow @yzstaffsauctiva

PPC SPECIALIST - Optional Locations

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The PPC Specialist will be responsible for working with internal and external teams in order to optimize PPC campaigns. These campaigns will range across a variety of topics and keywords.

This position can be based in Chico or SF Bay Area

KEY RESPONSIBILITIES

• Creation, proposing, and maintenance of daily and monthly PPC budget
• Working with internal stakeholders and external agencies to coordinate efforts and maintain communication
• Oversee bidding on keywords in an effective way for maximum placement and conversion rate
• Measurement and reporting on eCommerce performance and ROI for ad spend
• Assess competitor keywords and ad content in order to gain insights into competitor performance
• Proofing of all ad creatives before they go live in order to ensure accuracy and grammar
• Discovery of additional networks to utilize for PPC campaigns
• Work with the marketing team to coincide ads with planned messaging and product campaigns
• Coordinate with SEO efforts to help target natural search traffic where paid search converts well
• Reporting of campaign performance to upper management
• Retargeting of previous site visitors and segments

 

REQUIRED EXPERIENCE

• 2+ years of PPC experience, 4+ Desired
• Bachelor’s in Marketing, Advertising, Business, Analytics, or related field
• Knowledge of Google Analytics and Adwords
• Demonstrated results optimizing cost per lead using Google AdWords campaign management and advanced reporting or external ad management service
• Measurable results from leveraging Facebook and social ad creation, including targeting, budgets limits, and continual optimization of campaigns
• Proven ability to measure effectiveness of multiple concurrent campaigns and optimize accordingly
• Strong proficiency with using Microsoft Excel for reporting
• eCommerce and online brand experience
• Strong communication skills to support ad budget and optimization decision making

Apply For This Position

Benefits at a Glance

• Competitive compensation packages
• Medical, dental and vision care plans
• Life insurance
• Paid holidays
• Paid Time Off (PTO)
• 401(k) savings plan

Share This Position:

Auctiva on Facebook Auctiva on Twitter Auctiva on LinkedIn

Meet Our Recruiter

Yvonne joined Auctiva in the fall of 2007 after spending 15 years as a technical recruiter in the Bay Area. Since joining our team, Auctiva has nearly tripled in size. As we continue to grow as a company, Yvonne's search for great additions becomes increasingly important. Drop her a line to chat about Auctiva or any of the available positions!
Follow @yzstaffsauctiva

VP, CUSTOMER ACQUISITION AND MARKETING - Optional Locations

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We are currently seeking a highly enthusiastic customer acquisition leader to drive more merchants to our solutions and help them drive more customers to their products while improving marketing efficiency through data-driven expense and return management

This position can be based in Chico or SF Bay Area

Key Responsibilities:

• Setting the marketing vision, tone, creative direction, and agenda to establish Auctiva’s brand identities and customer acquisition strategy
• Translating these brand identities into key messages for our audiences, and managing the strategies to drive them home consistently across all company initiatives and communications
• Targeting and growing an engaged community of happy customers and users who will help shape our position, brand, and product and service offerings
• Developing, managing, and regularly reporting the marketing budget and ongoing performance/success metrics
• Optimizing the performance of core online marketing channels—search engine marketing, search engine optimization, affiliate marketing, email, promotions, events, and social/viral campaigns—to maximize customer acquisition
• Staying abreast of industry trends, competitors, and partners to influence company goals
• Participating in strategic planning as a member of the executive team reporting directly to the CEO
• Coordinating marketing activities with company stakeholders
• Hiring and growing the marketing team to a scale appropriate to drive, manage, and measure our expected customer acquisition and awareness targets
• Driving cost-effective new customer acquisition by developing metrics-driven direct response marketing campaigns, including viral, social, SEO, SEM and display among other media
• Identifying breakthrough promotions and co-marketing initiatives that drive creative marketing ROI
• Managing customer communications and product promotions within our applications
• Promoting PR initiatives, conceiving of promotions and ideas, ensuring social media involvement, and conducting media outreach
• Coordinating with the Product Management and Production teams to ensure market requirements are translated into new products and improvements to existing products with consistent messaging
• Executing budgeted programs to cost, schedule, and performance objectives

Required Experience:

• Prior experience as a Senior Director, VP or similar upper level marketing position responsible for leading overall business line marketing efforts
• 5+ years of marketing experience with the majority of that in a B2B or B2C Internet company
• 3+ years experience in direct marketing (email, search, online advertising, etc.) to drive customer acquisition in a data-driven environment
• Proven track record of developing and managing overall marketing efforts for an online property to measurable, demonstrable results, particularly managing SEM and other online channels
• Consumer marketing experience with demonstrated experience understanding the marketing and merchandising efforts required of our online merchant customers
• Experience hiring and managing a high powered team with the leadership skills necessary to win trust and respect
• History of overseeing external communications and managing the PR function.
• Fluidity when talking to the media or giving public presentations internally and externally
• A passion for, and history of, online shopping with some understanding of market dynamics.  (If you don’t consider the online experience vital to your own buying behavior this would not be the job for you)
• Bachelors degree in Marketing, Advertising, Communications or other related field of study
• Has had fun and enabled others to have fun even through tough circumstances

Desired Experience:

• Strong eCommerce background with knowledge of the large players (Alibaba, eBay, Amazon, Buy.com) in addition to our direct competitors (Channel Advisor, Yahoo Small Business, BigCommerce)
• Strong agency and vendor management experience
• Acquired new users for a Software-as-a-Service (SaaS) company
• Experience selling online through craigslist, eBay, Amazon or others
• Engaged social media influencer on Twitter, Facebook and/or your own blog
• A strong background in creative optimization with a good gut on what will and will not perform well
• Experience interfacing with, or leading sales efforts could expand role
• Masters degree 

This position can be based out of Chico or San Mateo, CA

This is a fulltime in-house position with no telecommuting or contract option at this time.

Apply For This Position

Benefits at a Glance

• Competitive compensation packages
• Medical, dental and vision care plans
• Life insurance
• Paid holidays
• Paid Time Off (PTO)
• 401(k) savings plan

Share This Position:

Auctiva on Facebook Auctiva on Twitter Auctiva on LinkedIn

Meet Our Recruiter

Yvonne joined Auctiva in the fall of 2007 after spending 15 years as a technical recruiter in the Bay Area. Since joining our team, Auctiva has nearly tripled in size. As we continue to grow as a company, Yvonne's search for great additions becomes increasingly important. Drop her a line to chat about Auctiva or any of the available positions!
Follow @yzstaffsauctiva

SR. SOFTWARE ENGINEERS - Chico

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KEY RESPONSIBILITIES:

• Designing and developing significant new functionality as well as helping to maintain the existing websites and windows services.
• Work closely with Development Team Leads and Customer Support staff  as well as team members from other  groups within the company.
• Mentor Jr Software Engineers and Interns
• Opportunity to be trained on and develop mobile applications.
• Work in a fast paced development environment working on getting Auctiva software products  to customers around the world.

 

REQUIRED EXPERIENCE:

• 5+ years data driven web application development experience, preferably with high traffic volume websites.
• 3+ years development experience. Preferably using C# and .NET, PHP or Java.
• Proven experience in a full development life-cycle--from requirements analysis to deployment and bug fixes.
• Excellent communication and organizational skills
• A passion for improving yourself and your skills.
• BS or MS in Computer Science or equivalent work experience
   

DESIRED EXPERIENCE:

• Experience developing and consuming web services (SOAP and REST)
• Experience utilizing Amazon Web Services (AWS) cloud computing platform
• Experience developing native mobile applications (iOS or Android) or mobile web applications
• Experience developing multi-threaded applications.
• Experience mentoring junior developers
• Unit test development experience using NUnit
• Experience with continuous integration and agile methodologies.
• Knowledge of IIS and Windows server configuration.

Apply For This Position

Benefits at a Glance

• Competitive compensation packages
• Medical, dental and vision care plans
• Life insurance
• Paid holidays
• Paid Time Off (PTO)
• 401(k) savings plan

Share This Position:

Auctiva on Facebook Auctiva on Twitter Auctiva on LinkedIn

Meet Our Recruiter

Yvonne joined Auctiva in the fall of 2007 after spending 15 years as a technical recruiter in the Bay Area. Since joining our team, Auctiva has nearly tripled in size. As we continue to grow as a company, Yvonne's search for great additions becomes increasingly important. Drop her a line to chat about Auctiva or any of the available positions!
Follow @yzstaffsauctiva