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  • Which marketplaces are integrated into Auctiva Multi-Channel?

    We currently have a complete integration with:

    • Amazon US
    • eBay US

  • Which countries does Auctiva Multi-Channel support for the eBay and Amazon marketplaces?

    We currently support the Amazon US and eBay US marketplaces.

  • Do you support Amazon GTIN Exempt listings?

    Yes. If Amazon has approved the product, given it an ASIN and it's up for sale, it will be imported into your Auctiva account. Please note, at this time we do not support product creation for Amazon. Meaning, if your product does not already have an ASIN assigned in Amazon's catalog, you’ll need to create it on Amazon first, then once it’s approved by Amazon it will be imported into your Auctiva account.

  • Will Auctiva Multi-Channel work with my Amazon account?

    As long as you’re on Amazon’s Professional selling plan yes, you have the ability to link your seller central account to Auctiva.

  • Will Auctiva Multi-Channel work with my eBay account?

    Yes. Any eBay seller account can be linked to Auctiva.

  • Can I use my eBay Business Policies in Auctiva Multi-Channel?

    Yes. We support eBay Business Policies! In fact, in order to use Auctiva Multi-Channel your eBay Business Policies actually need to be enabled. During your Auctiva account set up, if they’re not already enabled, we’ll enable them for you automatically.

  • Can I manage my eBay auctions and non-GTC listings via Auctiva Multi-Channel?

    Yes, if you have auction or duration listings on eBay you can manage those directly from your Auctiva account, right from the eBay Listing page. Auctions and non-GTC listings are not eligible for the multi-channel features such as Auto-Synced Quantity and the Multi-Channel 1-Page Lister which is why these listings are not displayed on your Product Catalog page.

  • How do I update my inventory across all linked channels via Auctiva?

    You can update your inventory across all linked channels right from your Auctiva Product Catalog. You have the ability to easily bulk edit the price, quantity and status of your multi-channel products with just a few clicks. Here’s how it works:

    1. Go to your Product Catalog.
    2. Use the left filter to find the product(s) you need to update.
    3. Click the “Bulk Actions” button located at the top of the page and select to either bulk edit the price, quantity or status.
    4. If editing the price or quantity, you’ll see those fields are now editable. Simply input the new value and click the “Save & Update” button to submit the update.
    5. If editing the status, simply choose to “Activate” or “Inactivate” the product.
      • Activating your products means that all associated listings will become active for sale.
      • Inactivating your products means that all associated listings will become inactive so they’re not available for sale.

  • How do I manage my variation listings?

    You can manage your variation products in Auctiva just as you would any other product. On your Auctiva Product Catalog, you’ll see a parent product that represents and stores all of your variant product information.
    Simply go to your Product Catalog page, locate your variant listing and use the “variations” down arrow to expand the variation details.

  • What happens when I make a sale? Is my stock quantity synchronized everywhere and how fast?

    Yes. As long as you have the Auto-Synced Quantity setting enabled, the quantities will be synchronized anytime you make a sale. Simply put, the quantity available will be updated across all linked channels automatically, whenever a sale or edit occurs.
    The quantity synchronization occurs as soon as possible; generally taking 5-15 minutes to complete, however depending on your product volume it may take a bit longer.

  • How do I update my product’s quantity across all channels with one action?

    It’s quite easy. Here’s how to do it:

    1. Go to your Product Catalog page within your Auctiva account.
    2. Use the left filter to find the product(s) you need to update. Notice you can use the “Qty” filter to search for products that are currently out of stock, or you can search for a range of quantity.
    3. Then, click the “Bulk Actions” button located at the top of the page and select to bulk edit the quantity and price.
    4. Notice, the price and quantity fields have become editable, in which you can now input the new value and click the “Submit & Update” button.
    5. That’s it! Our system will submit the updates to all linked channels, generally taking a few seconds to a few minutes to complete.

  • Can I update my inventory with a file?

    At this time file importing and editing is not supported. However this is on our roadmap and should be available in the near future.

  • Do you have a sample template for CSV or other file type imports and editing?

    Currently we do not support CSV file importing or editing, however this is on our roadmap and should be available in the near future.

  • What is the Search Engine Optimizer?

    The Auctiva Search Engine Optimizer is an easy-to-use tool that gives you the ability to increase your listing’s visibility in eBay search results.

    The SEO tool shows you your eBay listings that are lacking structured data like UPCs, MPNs, brand names, materials, etc… and provides SEO suggestions which you can approve with a single click. Then, after you've approved a suggestion, the Search Engine Optimizer will go ahead and automatically update your listing with the approved data, allowing you to quickly and easily improve the visibility of your active eBay listings.

  • How do I use the Search Engine Optimizer?

    Using the Search Engine Optimizer to improve your listing’s visibility in eBay search is quick and easy. Here’s how it works:

    1. Go to the Search Engine Optimizer page within your Auctiva account.
    2. All listings the SEO tool has found suggestions for will be displayed on that page.
    3. If needed, use the drop down menus to view and select the right suggestion for that listing’s attribute.
    4. If the suggestion doesn’t fit your listing, you can type in your own value, or select “ignore”.
    5. Then simply click “Update” for a single listing, or use the checkboxes to update your listings in bulk.
    6. That’s it! After you click “update” our system will go and update your listing with the SEO data automatically. Updates generally happen within minutes of your approval, but depending on how many listings you have, it may take up to 2 hours to complete.