Our software is geared at saving you both time and money, while maximizing your eBay profits. Auctiva offers the most intuitive and comprehensive set of tools for eBay sellers.

• Our one-page lister and listing profiles make creating and posting listings with Auctiva a snap!
• We have a library of professionally designed listing templates that makes it easy to create and customize listings that attract buyers.
• Image hosting with security and editing features.
• After the sale marketing emails, plus custom newsletters you can create to promote your products and send out to past buyers.
• You'll have access to listing scheduling, automatic relists, Counters and the Scrolling Gallery marketing tool.
• Plus, we offer email, live chat and phone support.

Yes, eBay fees still apply.

Please visit the following link for the eBay fee structure: http://pages.ebay.com/help/sell/fees.html

When you sign up for your Auctiva account and create an eBay token, your current eBay listings will automatically be displayed in your Auctiva account, at which point they will be appended with our Auctiva Scrolling Gallery and View Counter.

Both of these items are very valuable marketing tools. The Auctiva Scrolling Gallery provides your customers with a quick look at the other items you have for sale on eBay, and the View Counter tracks the number of perspective buyers who have viewed your listings.

Auctiva has numerous written and video tutorials to walk you through the listing process. You can watch a video, navigate a tutorial online or print a copy as reference. Click the Tutorials & Videos link on the left side of this page to view all of your options.

Using Auctiva, you can place up to 24 images in each listing using the "Auctiva Image Selection" section of the one-page lister. When used in conjunction with an artistic Auctiva Template, these images will be able to be supersized to the full uploaded dimensions, without additional eBay fees. You can add more Auctiva hosted images (that will not be supersized) into the "Item Description" area of your listing using the "Insert an Auctiva Hosted Image" button (mountain/sun) on the description editor toolbar.

You can use our "Bulk Revise" feature to edit eBay listings without leaving Auctiva.com. To use this feature:

1. Log into your Auctiva account.
2. Hover your mouse over the "Listings" tab and click on the "Active" link.
3. Check the box next to each listing you would like to edit. Note: You can edit up to 250 listings at one time (Tick box next to "Bulk Revise" button).
4. Click the "Bulk Revise" button.
5. Select the area of your listing that you want to revise using our drop-down menu.
6. Make your changes and click the "Continue" button.
7. On the ensuing page, review your changes and click the "Confirm Changes" button. Note: Be sure to read the warning and any potential errors that may pop up carefully. All changes will appear on your listing almost immediately.
8. After your revisions have been processed, a summary displaying how many listings were revised and/or any errors that occurred will display.
9. Click the "Tutorials" link to the right for more detailed information regarding editing your live eBay listings.

You can use our "Revise this Listing" feature to edit eBay listings without leaving Auctiva.com. To use this feature:

1. Log into your Auctiva account.
2. Hover your mouse over the "Listings" tab and click on the "Active" link.
3. Check the box next to each listing you would like to edit.
4. Click the "Pencil with Arrow" Icon.
5. Select the area of your listing that you want to revise using our drop-down menu.
6. Make your changes and click the "Continue" button.
7. On the ensuing page, review your changes and click the "Confirm Changes" button. Note: Be sure to read the warning and any potential errors that may pop up carefully. All changes will appear on your listing almost immediately.
8. After your revisions have been processed, a summary displaying how many listings were revised and/or any errors that occurred will display.
9. Click the "Tutorials" link to the right for more detailed information regarding editing your live eBay listings.

1. Log into your Auctiva account.
2. Hover your mouse over the "Listings" tab and click on the "Active" link.
3. Click the "Revise Quantity" button (pencil) in the "Actions" column next to the item you would like to edit.
4. Make the desired changes to your quantity and price.
5. Click the "Save" button.
6. After your revision has been processed, a confirmation message will display.

To revise directly on eBay:

1. Log into your Auctiva account.
2. Hover your mouse over the "Listings" tab and click on the "Active" link.
3. Click on the eBay item number. A new window will open with the eBay listing.
4. Select "Revise your item" at the top of the listing and make your changes.

If you have changed your eBay username, simply update that information in your Auctiva account by generating a new token.

To generate a new token:

1. Hover your mouse over the "My Account" tab and click on the "eBay" link in the "Settings" section.
2. Click on the "Get New Token" button.

There are several ways to purchase Auctiva Shipping Insurance. You can set up Auto-Insure Rules to insure packages only if they meet certain criteria that you define; you can purchase insurance while buying postage and printing a shipping label using Auctiva's Integrated Shipping Label feature; or you can purchase Auctiva Shipping Insurance policies manually after the sale, up to 72 hours after the recorded ship date.

To use the Auto-Insure feature

1. Hover your mouse over the "My Account" tab and click on the "Auctiva Shipping Ins." link.
2. Check the "Enable Auctiva Shipping Insurance" box.
3. Under the "Auto-Insure Rules" heading, you can choose "Do not automatically purchase insurance", "Auto-insure all eligible items" or insure based on shipping service and/or final transaction price.
4. Be sure to save your settings at the bottom of the page.

To purchase while using the Integrated Shipping Label feature

1. Go to your "Sales" page and click the "Get Shipping Label" icon next to the transaction you need to ship.
2. After filling out the package details, check the box at the bottom and enter the amount of insurance you desire where it says "Purchase insurance with coverage amount of $______."
3. You will see how much the policy will cost when you hit the blue "Calculate Rate" button.
4. Once you have confirmed the purchase of the label and shipping insurance, a policy will be generated that you can refer to in the transaction details.

To manually purchase Auctiva Shipping Insurance
For single transactions

1. Hover your mouse over the "eBay Sales" tab and click the "All" link.
2. Click the "Purchase Insurance" button (box/shield) to the right of the item you would like to insure.
3. Verify the summary information, and click the blue "Purchase Insurance" button to confirm purchase.

For multiple transactions

1. Hover your mouse over the "eBay Sales" tab and click the "All" link.
2. Check the boxes next to the items you would like to insure.
3. Click the blue "Purchase Insurance" button (located in the header above your transactions).
4. Verify the summary information on the next page, and click the blue "Purchase Insurance" button to confirm purchase.

1. Sign up for the Auctiva Pro, Elite, Advanced, or Starter plan.
2. Select “I want all active content removed from my listings” on the plan confirmation page.
3. Submit your plan and Auctiva will begin reviewing your active listings.
4. When active content is found, it will automatically be removed from the listing.
5. When the process completes, you’ll receive an informative Auctiva account message where you'll be able to verify the results of the update.
6. The active content remover tool can only update active listings–so when you relist and repost listings, it will continue to review and remove active content from those listings as well.

• From the One-page lister, create the eBay listing as usual (Please note: PickPerfect requires a Fixed Price listing).
• You'll see the "PickPerfect" item information in the last section of the One-page lister.
• Click the "Import Item Details" button to populate the PickPerfect item details.
• Before you post the item, make sure the "Also post to PickPerfect when posted to eBay." checkbox is selected to link the items and keep their quantities in sync.
• Now when you post that listing, it will post to both eBay & PickPerfect and will keep the listing's quantities in sync if one is purchased. Please note: To maintain a sync between the eBay and PickPerfect items, the eBay listing must be relisted using the Auctiva Closed Listings page, otherwise the relisted item may fail to generate a sync.

• Initially when you export your active eBay listings to PickPerfect, the listing's quantities will be synced. This way if an item sells on eBay the quantity sold is decremented from PickPerfect and vise versa.
• Once a synced listing ends, it must be relisted directly through the Auctiva Closed Listings page to mantain the sync. If you try and export an active eBay Listing that was previously exported to PickPerfect, it may fail to create a sync due to the listing having a "duplicate item title" of the previously exported listing.
  
  

• Reposting the listing via the Closed Listing page will ensure your eBay and PickPerfect items and quantities stay in sync.
• Please note: We do not suggest reposting a saved listing to PickPerfect twice (posting a Saved Listing to PickPerfect will create a new item in PickPerfect–which can create listings with duplicate titles), instead go to the Auctiva Closed Listings page to relist the listing and keep the quantities in sync.

If you're just trying out eBay for the first time, we recommend you simply start your Free Trial. You'll have access to all our listing tools for 30-days. When your free trial winds down, you can make a better decision on what plan will best fit your needs. Take a look at the Pricing Plan page. If you have any questions as to which plan is best for you, please contact Customer Support. You can always change to a different plan whenever it's convenient for you.

If you do not select a paid plan before your Free Trial ends, we will default your account to our Free Tools Plan. Your saved listings will remain intact but, without a paid plan, you won't be able to continue to post listings using Auctiva. In order to continue posting listings to eBay using Auctiva tools, please check out our Choose a Plan page to find the plan that will work best for you.

If you do not select a paid plan before your free trial ends, we will default your account to our Free Plan. The Free Plan includes 100 MB of image hosting. If you have exceeded this limit during your free trial, all images will be deleted from your account. In order to continue using Auctiva's Integrated Image Hosting, please check out our Choose a Plan page to find the plan that will work best for you.

Yes. Log in to your Auctiva account and click on the "Images" tab. The "My Image Hosting Usage" section in the middle of the page will tell you how much image hosting space you're using.

Yes. You can set up your account to automatically bill your PayPal account each month. Go to the Billing Settings page and click on the "Setup my PayPal Billing Agreement" button to set up your recurring PayPal payments.

Auctiva's Free Plan gives you access to:

• Our Distinctive Scrolling Gallery
• Your Auctiva Emporium
• Auto E-mails
• Counters
• Sales Data Storage
• Auctiva Education
• 100 MB Image Hosting
• Access to Auctiva Shipping Insurance
• Integrated Shipping Labels

We offer you all of the following features, which are standard with Auctiva Image Hosting:

• Supersizing
• Watermarking
• The convenience of Image Hosting integrated into your listing tool, as opposed to entering the image reference into the html of your listing
• Security features that make it harder for visitors to your listings to lift your images for their own use
• Unlimited bandwidth
• World-class reliability
• Image archiving
• Integrated editing capabilities
• Drag and drop bulk uploading
• Automated image resizing and optimization

Auctiva offers many services as well as a variety of affordable pricing plans designed to fit the way you use eBay. From the occasional seller to the eBay Power Seller, Auctiva has a plan with you in mind.

Don't worry - your listings are not gone forever! This happens as part of eBay's on-going fraud protection policies. Your listings will return after eBay has reviewed them - typically within 6 hours (though eBay offers no exact time guarantees.)

No, because you may have received free listings through another service that our system would be unable to detect. For example, if you are posting directly through eBay or through another third-party service, then those listings would also count toward the monthly free listing allotment. We would not be able to account for them in your fee estimate, since they were not posted through Auctiva.

Please visit the following link for the eBay fee structure: http://pages.ebay.com/help/sell/fees.html

No, unfortunately we have no way of knowing all of the promotions eBay may run each month, so our fee estimator will always reflect eBay's normal fees.

Please visit the following link for the eBay fee structure: http://pages.ebay.com/help/sell/fees.html

At present, Auctiva can only be used as a listing tool for eBay.

Auctiva can be used to post listings to eBay US, eBay UK, eBay CA, eBay AU, eBay DE, eBay Motors, and eBay Motors (Parts and Accessories)

Once you have generated your eBay token, your active listings will be automatically copied to your Auctiva account. It typically takes 6-12 hours for all of your active listings to be imported into your Auctiva account and appended with the Auctiva Scrolling Gallery.

To prevent future additions to your listings, simply hover your mouse over the My Account tab, click on the "Acct. Preferences" link and change the settings under the Listing Enhancement section to reflect your preferences. Make sure to Update your Account Preferences at the bottom of that section to save your changes.

To change your email address on your Auctiva account:

1. Log into your account.
2. Hover your mouse over the "My Account" tab, and click on "Acct. Preferences" in the "Settings" section.
3. Scroll down to the "Contact Preferences" section.
4. Enter your new email address in the box provided.
5. Confirm your new email address in the text box below.
6. Click the "Update Email Address" button to save your new email address.

We currently support the latest versions of Firefox, Internet Explorer and Google Chrome.

Sometimes toolbars installed on your browser can cause problems on certain Web pages. Occasionally, users have experienced toolbar-caused problems with our HTML editor, causing buttons to be missing. If you experience problems with the editor, you should try removing any toolbars you don't need, which may include Yahoo! Toolbar, Live Toolbar, and eBay toolbar. You may also want to ensure you have the latest version of the browser you're using.

If you have gone through the process of generating an eBay token and have not been successful, it is most likely that your eBay account is already associated with an existing Auctiva account. If this is the case, you should see an error message to that effect when you click the red number in the "Notifications" section at the top of any page within your Auctiva account.

If you have received such an error and you do not believe you have any other Auctiva accounts, please contact our Customer Support team with a message that includes your eBay username.

Yes, Auctiva supports this program. The eBay Giving Works program allows you to donate a portion of any listing to the nonprofit organization of your choice. To use Giving Works you must first sign up through eBay. Visit eBay for more information http://pages.ebay.com/help/sell/selling-nonprofit.html. After you have registered for the Giving Works program, you will need to update your Giving Works status within your Auctiva account.

1. Hover your mouse over the My Account tab and click on the eBay link (under Settings.)
2. Click on the Refresh eBay Giving Works Status link

Once you've linked your eBay Giving Works account to your Auctiva account you can choose what organization to donate to and the amount of the donation within your listing:

1. Click on the Create New link under the Listings tab
2. Locate the "eBay Giving Works" section found in the Item Details section under Start Price
3. Click on the blue Browse/Search button to choose a charity
4. Select the percentage you wish to donate by filling in the Donation % field, using numbers only, no decimals or symbols are allowed. You can donate as little as 10% or as much as 100% ($1 minimum) of an item's final sale price.

Disclaimer: Giving Works is an eBay program and any questions regarding donations should be directed to eBay.

Cookies are small files stored on your computer that save data when you visit web sites. We use cookies to keep you logged in as you move from page to page.

If you are having difficulty logging in or staying logged in, you may have cookies disabled. You can follow the instructions below to set your browser to specifically allow cookies for Auctiva.com.

Adjusting Cookie Preferences (Internet Explorer)

1. Press "Alt+t" then press "o".
2. Click the "Privacy" tab.
3. Click the "Sites" button.
4. Enter "www.auctiva.com" in the "Address of Website" field.
5. Click the "Allow" button.
6. Click the "OK" button.
7. Click the next "OK" button.
8. Close all browser windows and reopen.

Adjusting Cookie Preferences (Firefox)

1. Press "Alt+t" then press "o".
2. Click the "Privacy" tab.
3. Select "Use custom settings for history" from the "Firefox will:" drop down menu.
4. Click the "Exceptions" button next to "Accept cookies from sites".
5. Enter "www.auctiva.com" in the "Address of Website" field.
6. Click the "Allow" button.
7. Click the "Save Changes" button.
8. Close all browser windows and reopen.

Adjusting Cookie Preferences (Chrome)

1. Select "Settings" from the menu in the upper-right corner.
2. Click the "Privacy" tab.
3. Click the "Show Advanced Settings" link at the bottom of the page.
4. Click the "Content Settings" button in the "Privacy" section.
5. Click the "Manage Exceptions" button in the "Cookies" section.
6. Enter "www.auctiva.com" in the text box under "Hostname Pattern".
7. Select "Allow" from the drop down menu under "Behavior".
8. Click the "Done" button.
9. Click the next "Done" button.
10. Close all browser windows and reopen.

Also, make sure that you always have the "Remember Me" box checked when you are signing in.

The best way to resolve this issue is to clear your browser's cache, temporary Internet files and cookies. Once this is done, restart your computer and log into your Auctiva account. If this does not resolve the issue, contact Customer Support for further assistance.

Spyware and adware compromise your computer's performance and security and can cause a lot of browsing problems. Keeping your virus-protection software up to date and using it in conjunction with a respected spyware-protection/removal tool represent best practices for keeping your computer running at peak performance.

Auctiva is in no way associated with spyware or adware.

We are synchronized with atomic clocks, resembling eBay's system. This gives incredible precision when using Auctiva to post listings on eBay.

If you receive an e-mail claiming to be from Auctiva that you believe may be illegitimate, please forward the e-mail to abuse@auctiva.com and we will investigate as soon as possible.

"Spoof" e-mails will typically ask users to click a link in the e-mail and then enter their account information with the intention of stealing it. As long as you do not click any links in the e-mail, your account will remain secure.

Before you can upload your listing data into your Auctiva account, you will first have to export your listings from Turbo Lister (or another listing service) and save them on your computer in a CSV or TSV file.

To export from Turbo Lister:

1. Open your Turbo Lister program and navigate to the "Inventory" section.
2. Select all the listings you wish to export.
3. When the listings are selected, choose "Export Selected Items" from the "File" tab.
4. In the dialog box labeled "Select File Format," select "File Exchange Format (CSV file)".
5. Click the "Export" button to begin the process.

Once you've downloaded your listings from Turbo Lister (in File Exchange format) and saved it on your computer, you can then proceed to upload those listings into your Auctiva account.

For other services, please follow their instructions to export your listings into a CSV or TSV file.

When you have successfully exported your listing data from Turbo Lister or another service, you can begin the process of uploading those listings into your Auctiva account:

1. Log in to your Auctiva Account.
2. Hover your mouse over the "Listings" tab and select "Upload from file".
3. Select the service you originally exported your listings from ("Turbo Lister" or "Other").
4. Click the "Browse" button to locate and select the file from your computer.
5. Click the "Upload" button to begin the upload process.

The "Upload History" section will show your recently uploaded files and their submission status. Don't worry—these listings will not be posted to eBay when you click "Submit." They'll just be transferred to your "Saved Listings" area (in a folder with the same name as the file you uploaded) and you can schedule, edit or delete them from there.

Please note the following limits and restrictions related to using this feature:

1. The upload of listings with custom Parts Compatibility is not supported.
2. Upload of Multi-Variation listings is not supported.
3. Gift Services are not uploaded.
4. Characters over the 80-character limit will be dropped from the listing titles.
5. Cross-Border trade will not be uploaded.
6. Classified Ads are not supported.
7. eBay CA, AU, UK, and DE listings are not fully supported in the CSV upload. You can upload listings from these sites, but the data may not import properly (VAT, shipping services, etc. ).

Yes! Our Facebook tool will allow you to post links to your eBay items directly to your Facebook timeline, a friend's timeline or to a group. This feature is available to all Auctiva users, regardless of the plan they are subscribed to.

To post a link to your item on Facebook:

1. Log in to your Auctiva.com account.
2. On your "Active Listings" page, find the "Share on Facebook" button to the right of each listing.
3. Click the "Share on Facebook" button.
4. If you aren't already signed in to your Facebook account you will be prompted to do so.
5. The Facebook interface will display with your selected item and you will be able to enter a custom message and select where on Facebook you would like to post the link to your item.
6. Click the "Share Link" tab to post the selected item to Facebook or click the "Cancel" tab to cancel posting your item to Facebook.

To remove the link to your active eBay listing from Facebook:

1. Sign into your Facebook account.
2. Locate your post on Facebook which has the link to your item on eBay, click the arrow to the right of the post and select the "Delete" option.
3. The posting with the link to your item on eBay will now be removed from Facebook.

You can locate the "Education" area by hovering your mouse over the Help tab.

In order for eBay to recognize you through our system, eBay must generate a token for you. A token is like a key just for your account so Auctiva and eBay can communicate about your account. If you don't generate an eBay token, you cannot use 95% of Auctiva's tools, including the Auctiva Scrolling Gallery.

To generate your eBay token:

1. Hover your mouse over the "My Account" tab and click on the "eBay" link in the "Settings" section.
2. Click on the "Get New Token" button.

When you click the "Get New Token" button, you are redirected to the eBay sign-in screen. eBay requests that you specifically agree to let them share necessary information from your eBay account with Auctiva Corporation for Auctiva functions. When you click on "I agree", eBay assigns the token and you are switched back to the Auctiva screen with your eBay identity linked.

Below is the text of the agreement:

Ready to use Auctiva.com? Great! We need your consent to share your eBay data. Don't worry, we won't share your eBay password. You can change this any time by editing your account preferences- opens in a new window or tab.

Please take the time to read Auctiva.com's terms of service and privacy policy- opens in a new window or tab, because these policies will apply when you use this service. Remember, we don't manage policies set by other companies.

By clicking on the "I agree" button, you're allowing us to link your eBay account with Auctiva.com.

It is possible that the token required by Auctiva to perform actions on the eBay system on your behalf has become invalid or expired. When this happens you will need to regenerate the token for your account.

To generate your eBay token:

1. Hover your mouse over the "My Account" tab and click on the "eBay" link in the "Settings" section.
2. Click on the "Get New Token" button.

When you click the "Get New Token" button, you are redirected to the eBay sign-in screen. eBay requests that you specifically agree to let them share necessary information from your eBay account with Auctiva Corporation for Auctiva functions. When you click on "I agree", eBay assigns the token and you are switched back to the Auctiva screen with your eBay identity linked.

Yes, you can use your e-mail address or your eBay username as your Auctiva username.

You must file a support request to change your Auctiva username. In the support request, please include what you would like your new username to be.

Login and go to Change Password page.

or

1. Log into your Auctiva account
2. Hover your mouse over the My Account tab and click on the Change Password link
3. Enter your old and new passwords in the assigned fields and click the blue Change Password button

To change your automatic payment method on file with Auctiva, first mouse over the "My Account" tab within your account and select the "My Payment Method" option.

If you would like to change your automatic payment method from one credit card to another, or from one Paypal billing agreement to another, select the "Edit My Credit Card Information" or "Edit my Paypal Billing Agreement" buttons, respectively, on the ensuing page.

If you would like to change your automatic payment method from Paypal to credit card, or vice versa, you will first need to add the new automatic payment method. Once you have saved the new automatic payment method, you will see a section at the top of the page that will allow you to switch between the two.

1. Please make sure your browser is configured to accept cookies from Auctiva.com. Click here for more information on how this can be done.
2. Be sure you don't have a password filling program running on your system that could be putting in the wrong password. To avoid this possibility, enter your password manually.
3. If the previous suggestions do not help, make sure you have all anti-virus, anti-spyware, and anti-ad spyware turned off. Then, try again. Some of these programs can interfere with our Javascript calls.
4. You may also have had too many invalid log in attempts. Please file a support request to address that problem.
5. If none of the above apply to your situation, please file a support request.

You can use the instructions below to close your Auctiva account:

1. Click on the "My Account" tab.
2. Click on the "Cancel Account" link on the lower right side of the page.

Please note that closing your Auctiva account will not automatically remove the Auctiva Scrolling Gallery from your active eBay listings. If you would like to remove the Auctiva Scrolling Gallery from your listings, please contact Customer Support before closing your account, and we may be able to assist you.

Otherwise, in order to remove the Auctiva Scrolling Gallery from your active listings, you must delete the Scrolling Gallery HTML from the description HTML of each item using eBay’s Revise your Item form, which can be done using the following process:

1. Find the listing you would like to edit on eBay.
2. Click on the "Revise your Item" link.
3. Put your mouse in the HTML description and click so your cursor is in the box.
4. Hit Ctrl+F and type "ASW" in the box. Find the first instance.
5. Use your mouse to highlight all the HTML after that first "ASW" until you see the second "ASW" - take care not to delete anything. before or after those "ASW" tags.
6. Delete these tags and all the code in between.
7. Save your changes.

The eBay Performance Summary gives you a quick look at your ratings and other information about your selling on eBay. You will see your overall Performance, PowerSeller level (if applicable), Discount (if applicable), Policy Compliance and eBay Account Status.

NOTE: This Summary is for reference only. While the information provided here is updated daily from eBay, the actual levels/ratings/etc. may vary slightly. For the most current information, please refer to your eBay Seller Dashboard.

All of the times reflected on the Auctiva site are in Pacific Time, by default. To change the time zone reflected in your account:

1. Mouse over the "My Account" tab and select the "Acct Preferences" option under "Settings."
2. Select the desired time zone from the "Preferred Time Zone" drop down menu on the ensuing page and click the "Update Account Preferences" button below.

These color-coded notification icons keep you informed about events that have occurred specific to your account. The numeral in the box tells you how many such events have occurred. The color of the icon indicates the type of event:

• Green: Success (e.g., listing posted)
• Orange: Courtesy notice (e.g., listing posted with warnings)
• Red: Failure (e.g., listing failed due to eBay policy violation)
• Blue: Unread messages in your Account Messages inbox

Each time you sign into Auctiva.com, check your "Account Messages" inbox along the bottom of your "Account Dashboard". Or, from any Auctiva.com page, look for the blue notification icon in the header. The numeral in this box will tell you how many unread messages are waiting for you.

Your "Account Messages" inbox is where you'll find notices from Auctiva regarding certain account activity, as well as The Online Seller newsletter from Auctiva EDU. Other messages regarding your account, including billing notifications, will be sent to you at the email address that is specified in your Account Preferences.

Auctiva account managers are Auctiva experts who will work with you one on one by email to help you get the most value from your Auctiva account and maximize your eBay business. Auctiva account managers are available to users subscribed to the Pro Plan. If you would like access to an Auctiva account manager, please file a support request and our Customer Support team will be able to assist you with accessing this feature.

To connect your Auctiva account with your Facebook account, please use the following steps:

1. Sign into your Auctiva account.
2. Hover your mouse over the “My Account” tab and click the “Facebook Settings” tab in the drop down menu.
3. Click the Facebook “Connect” button on the left of the "My Account" page.

Once you have signed into your Facebook account and accepted the permissions, your Auctiva account will be connected with your Facebook account and you will be able to log into your Auctiva account using your Facebook login. Please note, your Facebook account can only be connected with one Auctiva account at a time.

To disconnect your Auctiva account from your Facebook account, please use the following steps:

1. Sign into your Auctiva account.
2. Hover your mouse over the “My Account” tab and click the “Facebook Settings” tab in the drop-down menu.
3. Click the “Disconnect Facebook” button on the left of the "My Account" page.

Your Facebook account will be disconnected from your Auctiva account.

No, your Facebook account can only be connected with one Auctiva account at a time.

For users who signed up for an Auctiva Commerce plan prior to April 3, 2012: Log in to your Auctiva account, hover your mouse over the "My Account" tab and click on the "My Account Activity" link. The "Account Activity" page will load. You can view invoices and make payments from this page.

Your store fee is charged to your account at the beginning of each billing cycle and any applicable transaction fees are billed at the end of each billing cycle. For example, your August bill will include the store fee for the month of August and any applicable transaction fees for orders processed in July. Note: No currently available Auctiva Commerce plans include transaction fees.

If you signed up for an Auctiva Commerce store after April 3, 2012, please visit www.auctivacommerce.com and log-in to view your account details.

Yes. Auctiva Commerce can be setup with your own custom store domain name. Please visit Auctiva Commerce Help or contact Customer Support for assistance.

Go to https://auctivacommerce.com/store-login.aspx to sign in to your account.

If you are a Legacy user who signed up for an Auctiva Commerce store plan prior to April 3, 2012, you can click on the "Stores" tab in your Auctiva account and locate the "Auctiva Commerce" box, which will have your administration and store URLs. Or, you can get there by typing your store URL into the browser, e.g., http://yourstorename.auctivacommerce.com/Admin/login.aspx. Make sure you replace "yourstorename" with your actual store name.

You cannot reach Auctiva Commerce administration through the customer log in on your storefront, although you can use the same e-mail address associated with your Administrator profile to sign in as a customer.

Make sure to bookmark this link!

Auctiva Commerce Customer Support is available 24 hours/7 days a week. You can file a support request at http://support.auctivacommerce.com

Auctiva Shipping Insurance is similar to insurance offered by other services - it is just purchased by us in bulk, made available to our users and is simple to purchase through Auctiva. Some of the benefits include:

1. Auctiva Shipping Insurance policies are cheaper.
2. Auctiva Shipping Insurance policies cover most international shipments up to $2,500.
3. Auctiva Shipping Insurance policies cover shipments via all major carriers.
4. Policies can be automatically generated with our Auto-Insure feature, or you can generate them manually when needed.
5. Policies can be purchased up to 72 hours after the carrier's recorded ship date!
6. The claims process is easy and can be completed online.

View our Shipping Insurance Terms & Conditions for Shipsurance Policies: Shipsurance Terms & Conditions

See our Shipping Insurance Comparison Chart .

View our Shipping Insurance Terms & Conditions for Shipsurance Policies: Shipsurance Terms & Conditions

Auctiva Shipping Insurance is disabled when you open your account. You can enable Auctiva Shipping Insurance via the following process:

1. Hover your mouse over the My Account tab and click on the "Auctiva Shipping Ins." link.
2. Check the box next to "Enable Auctiva Shipping Insurance".
3. Save your settings.

You must purchase insurance on an item no more than 72 hours after the item has been shipped.

Please note that the Auctiva Auto-Insure Rules feature will NOT generate a policy if the item is paid for more than 7 days after the purchase date. If you wish to insure such items, you must purchase the insurance policy manually.

Shipments cannot be insured after the date the loss has been discovered. If you purchase Auctiva Shipping Insurance for a package you know is already damaged, there is no coverage.

The following items are excluded from coverage:

Accounts, bills, currency (collectible currency not sold at face value are not excluded), cash in transit, evidence of debt, checks, money orders, COD payments, coins (collectible coins are not excluded), securities and other negotiable papers, tickets, deeds, notes, gift cards, manuscripts, documents, neon items, hazardous material (per UPS Hazardous Materials List), LCD monitors or screens, televisions (including LCD, plasma, CRT, projection, and similar), perishable cargo or similar property, eggs, any stone or ceramic slabs, automobiles, motorcycles, live animals, flowers, plants, seeds, cigarettes/cigars, cotton, guns (guns more than 100 years old are not excluded), tobacco, windows, plate glass, stained glass, float glass, laptop computers (including tablet computers, iPads, and similar), and mobile telephones (including cell phones, smart phones, messaging phones, iPhones, android phones, blackberry phones, and similar.)

If you are shipping using the United States Postal Service, make sure to follow the USPS International Mail Manual rules located here: http://pe.usps.com/text/imm/welcome.htm. If you ship a prohibited item, there is NO COVERAGE.

In order for a package to be covered, the shipping carrier must have verified acceptance of your package for mailing. This is found on the respective tracking websites of the shipping carriers. If a shipping label is printed but not scanned by the carrier as accepted it is deemed as never been mailed and there is no coverage.

Items shipped to the following countries are excluded from coverage:

Afghanistan, Angola, Bolivia, Burma, Congo, Cuba, Iran, Iraq, Ivory Coast (Cote d'Ivoire), Liberia, Nigeria, North Korea, Paraguay, Sierra Leone, Somalia, Sudan, Syria, Venezuela. Any location that would be in violation of any U.S. economic or trade sanctions including OFAC Restricted Countries.

For shipments to Russian and other Commonwealth of Independent States countries (includes Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan) coverage ceases upon touchdown of the aircraft at the airport of destination or upon discharge from the overseas vessel at the destination discharge port.

To include Auctiva Shipping Insurance when creating your listings

1. Create a new listing, or open a saved listing.
2. In the Auctiva Lister, scroll down to the "Shipping Tools" section, where you will find several options for insurance.
3. Select "Automatically purchase insurance for this listing," which will override any Auto-Insure Rules you may have created.
4. Finish completing your listing and click the "Save" button.

Note: This procedure will override your Auto-Insure Rules for this listing, including any time the item is relisted. This preference can also be stored in a Listing Profile.

For single transactions:

1. Hover your mouse over the "eBay Sales" tab and click on the "All" link.
2. Click the "Purchase Insurance" button to the right of the item you would like to insure.
3. Verify the summary information on the next page and click the blue "Purchase Insurance" button to confirm purchase.

For multiple transactions

1. Hover your mouse over the "eBay Sales" tab and click on the "All" link.
2. Check each box to the left of the items you would like to insure.
3. Click the blue "Purchase Insurance" button.
4. Verify the summary information on the next page and click the blue "Purchase Insurance" button to confirm purchase.

If you have already set up your insurance settings in your account, your default settings will appear automatically in the Shipping Tools section. However, you can override those settings if you wish. Please read our tutorial for more information.

Yes, you can still purchase Auctiva Shipping Insurance if you are printing your shipping labels through eBay - just make sure that you aren't purchasing their optional shipping insurance.

Yes, it is easy to ship your packages from USPS while using Auctiva Shipping Insurance! Ship your packages exactly the same way you normally do, just don't purchase shipping insurance at the post office.

Auctiva Shipping Insurance is available with all plans. If you plan to use Auctiva Shipping Insurance with the Free Plan, you'll just need to make a pre-payment or place a credit card or Paypal billing agreement on file with your account to gain access to this feature.

One of the benefits of being on the Auctiva Free Tools plan is having access to our discounted Auctiva Shipping Insurance. Free Tools users can also benefit from our Auto-Insure Rules.

In order to purchase Auctiva Shipping Insurance with a free Auctiva account, you'll need to log-in to your Auctiva account and visit your Billing Settings page to place a payment method on file to enable monthly billing, or make a pre-payment using Paypal or a credit card. 

In order to verify whether an item you've sold has been covered by an Auctiva Shipping Insurance policy, you will want to locate the item on your Auctiva Sales page, which can be reached by hovering your cursor over the "eBay Sales" tab within your account and selecting the "All" option.

To the right of each transaction you will see several icons in the "Actions" column--the insurance icon resembles a box with a blue shield. When you put your cursor over the icon it will say either "View Insurance" or "Purchase Insurance."  "View Insurance" means that a policy was generated for that transaction.  "Purchase Insurance" means that a policy has not been generated for that transaction.

You can purchase a policy for an eligible item within 72 hours of the carrier’s recorded ship date/time.

If you do not have an automatic payment method on file, you will be required to make a pre-payment in order to keep a prepaid balance in your account. Follow these instructions to place a credit card on file or set up recurring PayPal payments (or see below for instructions for making pre-payments):

1. Hover your mouse over the "My Account" tab and click on the "My Payment Method" link.
2. Click the "Edit Credit Card Information" button to enter or update your credit card information or click on the "Set up My PayPal Billing Agreement" button to enter your PayPal information.
3. Enter your billing information and click on the "Save" button when finished.

If you have automatic monthly billing set up for your insurance charges, you will receive an invoice detailing the insurance charges you have accrued up to that point on the 1st business day of each month, and the charges on the invoice will be charged to the payment method you have on file three business days after your invoice has been created.

Pre-Payment Instructions: You may also make a one time pre-payment to add a prepaid balance to your account. Follow these instructions to make a payment:

1. Hover your mouse over the "My Account" tab and click on the "Make a Payment" link.
2. Payments can be made through PayPal, VISA, or Mastercard.

Yes, if Auctiva Shipping Insurance is disabled in your account, you can purchase insurance through another vendor.

To disable Auctiva Shipping Insurance:

1. Hover your mouse over the "My Account" tab and click on the "Auctiva Shipping Ins." link.
2. Uncheck the box next to "Enable Auctiva Shipping Insurance".
3. Save your settings.

Auctiva Shipping Insurance is allowed for items listed on:

• eBay US
• eBay CA
• eBay Motors
• eBay Motors (Parts and Accessories)

Auctiva Shipping Insurance is NOT allowed for items listed on:

• eBay UK
• eBay AU
• eBay DE

1. Locate the item/s on your Sales page.
2. Click the View Insurance button to the right of the item.
3. Click the File Claim link.
4. Follow all the instructions provided on filing a claim.

Please note: Shipments from the US to Canada must follow the international claim policy rules.

To check the status of an existing Shipsurance claim, click here.

Yes. Regardless of whether you listed through Auctiva, another listing tool or posted directly on eBay, you can still purchase Auctiva Shipping Insurance for your packages.

  You can set up your Auto-Insure Rules to automatically purchase insurance for every transaction or just those that exceed the dollar amount you specify. Or you may purchase insurance manually within 72 hours of the carrier's recorded ship date/time.

Auctiva Shipping Insurance allows you to protect your bottom line against costly chargebacks and returns at up to 30 percent less than USPS. Learn how to insure all your items, or just those that meet the criteria you set, with our "Setting Up Auctiva Shipping Insurance" tutorial.

Get an in-depth look at Auctiva Shipping Insurance and learn how you can purchase affordable coverage for all your items, or just those that meet your criteria. Get full details in our "Setting up Auctiva Shipping Insurance" video tutorial.

No, you do not have to subscribe to any additional monthly postage services (such as stamps.com) in order to use Auctiva Integrated Shipping Labels. This feature is 100% integrated into your Auctiva.com account, and the only costs you pay are the actual postage costs for your labels, period.  This service is available to all Auctiva users, regardless of their subscription level.

Before using our Integrated Shipping Labels feature, you must place an automatic payment method on file with your account from your Billing Settings page, or make a balance pre-payment sufficient to purchase the desired postage.

To add funds:

1. Hover your mouse over the "My Account" tab and select "Make a Payment" under the "Billing" section.
2. In the "Payment Amount" section, enter the amount in the box, in US dollars, that you want to deposit into your account (there is a $5 minimum).
3. In the "Payment Method" section, select where the funds will be drawn from (Paypal, credit card that is on file, or a one-time payment using another credit card).
4. Click the blue "Make Payment" button at the bottom.
5. The funds will be credited to your account immediately.
6. You can now navigate back to your Sales page and print shipping labels.

Currently, Auctiva Integrated Shipping supports the following USPS services:

Domestic:

• Priority Mail (including flat rate services)
• First Class Mail
• Media Mail
• Library Mail
• Priority Mail Express
• Parcel Select

International:

• Priority Mail International (including flat rate services)
• First Class International
• Priority Mail Express International

Paying for your postage and printing a shipping label for your package is easy and convenient using the new Integrated Shipping Label feature. To get started, follow these steps:

1. Place an automatic payment method on file with your account or make a balance pre-payment sufficient to cover your postage. Labels cannot be generated unless one of these payments options is available. If you would like to pre-pay for multiple labels, it's best to make one deposit to your account that will cover the cost of all labels being generated.
2. Go to the "Sales" page.
3. Under the "Actions" column (far right-hand side), click on the button that resembles a bar-code (it will say "Get Shipping Label" if you hover your mouse over it).
4. The transaction will open with the shipping label feature.
5. Select either "Domestic" or "International" for the "Type".
6. If you already have your address saved in your Auctiva account, it will be automatically inserted as the "From" address. If you do not have your address saved, you will need to manually input it the first time you print a label.
7. The buyer's address will automatically be inserted into the proper fields.
8. Enter the shipping details (e.g. shipping service, ship date, weight, dimensions). The "Notes for Buyer" will be printed directly on the label.
9. If you wish to add optional Auctiva Shipping Insurance, check the box next to "Purchase insurance with coverage amount of $ ____."
10. Add Special Services by checking the box(es) next to each.
11. Click the blue "Calculate Rate" button to verify the cost of the postage and any optional services.
12. Once you have verified that the label information is correct, click the "Pay and Print Label" button.
13. The label details will appear below the transaction, which include the purchase date, service type and delivery confirmation number, as well as links to view the label, print the label, or create a similar label.
14. To print the label, click the "Print" link. In your print dialog box that opens, select "Print." The default label size is currently set for half-sheet labels that print on 8 1/2"x11" paper.

Yes! You can reprint the same label as many times as you need without being charged for each one.

To reprint a shipping label:

1. Hover your mouse over the "Sales" tab and select to view "All"  transactions.
2. Locate the transaction that you need to reprint a label for.
3. Click the "View/Edit Shipping Labels" button to the right in the "Actions" column (resembles a bar code).
4. The label details will appear below the transaction, which include the purchase date, service type and delivery confirmation number, as well as links to view the label, print the label, or create a similar label.
5. Click the "View" link to print the label again.

If you paid for a shipping label that wasn't used, you can request a refund for the postage any time less than 10 days after purchasing the label by contacting our Customer Support. Once the request has been approved, a credit for the postage will appear on your Auctiva account.

Yes! Once you have entered the shipping details and purchased postage for your transactions, as outlined in the Shipping Label FAQ, you can then print them out in bulk. You can choose to print to a standard printer, or a thermal label printer that handles 4"x6" labels. If using a thermal label printer for 4"x6" labels, you will need to select that label type in your Shipping Label Preferences before you begin. The bulk printing can be done after you have purchased postage for your shipping labels, and are ready to print out all of your labels at once. Because the labels will be generated in a .pdf format, you will need to download and install a program that will open .pdf files. We recommend using the free Adobe Reader.

To print your labels in bulk:

1. Follow the steps to buy postage and create shipping labels for your transactions, except do not print them out at that time.
2. Check the box next to each transaction on the Sales page that you want to print the shipping label for.
3. Click the blue "Print Label" button located in the Sales header.
4. A PDF file will be generated that contains your shipping labels and packing slips (if selected).
5. Open the PDF and click the Print option. Your labels and packing slips will be printed all at once.

Yes! Auctiva Shipping Insurance can be purchased while creating your Integrated Shipping label. Simply check the box that says "Purchase Insurance with coverage amount of $______" and enter the amount of insurance you wish to purchase.

If you have Auto-Insure Rules set up to buy insurance automatically, and a policy was already generated for a transaction, the Auctiva Shipping Insurance box will be grayed-out and not available.

If the Auctiva Shipping Insurance box is grayed out when trying to create a shipping label, it could be for several reasons:

1. Insurance was already purchased because you have auto-purchase rules enabled on your account.
2. The item isn't eligible for insurance coverage.
3. The buyer lives in a country that isn't covered by Auctiva Shipping Insurance.
4. You don't have Auctiva Shipping Insurance enabled on your account.

For more information see the Terms & Conditions, or check out the FAQs under the "Auctiva Shipping Insurance" heading.

Media Mail is the method most sellers will use for shipping books and other eligible media.  For a complete list of eligible items, click here.

Library Mail, however, is a service for mailing items "on loan from or mailed between academic institutions, public libraries, museums, and other qualified organizations in 2 to 8 days. Content is limited to books, sound recordings, academic theses, and certain other items. Advertising restrictions apply. Each piece must show in the address or return address the name of a school or nonprofit organization." (USPS DMM 173.3)

Yes! You can set preferences for your shipping labels that will automatically be pre-filled each time you create a shipping label. By setting defaults, you will save time if you tend to ship using a particular shipping service, or ship packages that always weigh the same. To set your preferences:

1. Hover your mouse over the "My Account" tab.
2. In the "Settings" area, click on "Shipping Labels."
3. On the "Shipping Label Preferences" page, you can update your "Ship From" address, set a default weight and/or shipping service, package type, etc.
4. To have the details about your shipments automatically updated on eBay (which will also notify your buyers that the packages have been shipped), check the box that says "Automatically mark items as shipped in eBay."
5. If you want to generate packing slips at the same time you print your labels, check the box that says "Generate a packing slip for each shipment." Packing slips can be printed on the same page as each shipping label, or set to print on a separate page. You can also include a logo and custom message.
6. When your preferences are complete, click the "Update Shipping Label Preferences" button at the bottom of the page.

Yes. You can set up your account to automatically bill your PayPal account each month. Go to the Billing Settings page and click on the "Setup my PayPal Billing Agreement" button to set up your recurring PayPal payments.

You can change your pricing plan as often as you'd like, and at any point in time. Changes from one paid plan to another, or from a paid plan to our Free Tools Plan, become effective as soon as the next billing cycle starts. Changes from the Free Tools plan to a monthly subscription plan are effective immediately, and the first monthly fee will be prorated. Plan selections made during the Free Trial period are effective at the end of the trial period, and may result in a prorated plan fee for the first month.

* Please note that the next billing cycle for most users is the first day of the following month. However, for users who have selected an annual plan, the next billing cycle will not occur until that 1-, 2- or 3-year subscription expires. Users on these plans are encouraged to contact Customer Support to make plan changes.

Changes from the Free Plan to any monthly subscription plan are prorated and become effectively immediately. On the other hand, any changes between paid plans will become effective at the start of the next billing cycle.

When you change from a paid plan to any other plan in the middle of a billing cycle, you will remain on your existing plan for the rest of the current cycle, and your account will be switched to the new plan on the first day of the next billing cycle.

If you intended to change your plan for the current month but were still charged the rate associated with your previous plan, it's most likely that you changed your plan after your invoice for current month was created.

If you need to change your plan in the middle of a month and have it take effect immediately, please contact Customer Support, and we may be able to help.

Changes from the Free Plan to any monthly subscription plan are prorated and become effectively immediately. On the other hand, any changes between paid plans will become effective at the start of the next billing cycle.

You will be required to place a credit card or PayPal billing agreement on file when you sign up for a paid plan, which will be charged automatically for any fees associated with your account. You will be billed 3 business days after receiving your invoice notification email each billing cycle.

If you would prefer to make a manual payment with PayPal or a different credit card, follow these instructions:

1. Hover your mouse over the "My Account" tab and click on "My Invoices" link. Review your charges.
2. Scroll down the page and click on the "Make a payment for this invoice" link.
3. Fill in the "Payment Amount" area.
4. Choose the desired option under "Payment Method".
5. Click on the "Make Payment" button. If you chosen the PayPal payment method you'll be redirected to PayPal's web site. Follow the instructions on PayPal's web site to complete the transaction.

Billing is processed in USD. When you pay charges and fees, any currency conversion that may be necessary is handled by your financial provider (i.e., your credit card company or PayPal).

All Auctiva users who subscribe to monthly plans will be on the same billing cycle, to follow full calendar months. The billing cycle cut-off date/time is 23:59:59 PT on the last day of each month (e.g. Dec. 31, April 30, etc.).

Typically, on the first business day of each month, we will create an invoice for your account, comprising any incidental charges for the previous billing cycle as well as the monthly plan fees for the invoice month. For example, your September invoice will be generated on the first business day in September and include any plan overage charges or Auctiva Shipping Insurance charges incurred in August as well as your monthly plan fee for September.

On the other hand, all prepaid annual plans are billed for immediately upon selection and will automatically renew on the selection day, the appropriate number of years later. For example, if you purchased a two-year prepaid plan on September 10, 2015, it will automatically renew on September 10, 2017. However, any incidental charges will still be assessed during our standard monthly billing cycles.

We will immediately notify you by email that your invoice is ready for your review on the site. This email will include both the invoice amount as well as the date we plan to charge your on-file payment method, which is also displayed within the actual invoice accessible through your account.

Fees vary by plan type and usage. To review your specific charges, hover your mouse over the "My Account" tab and click on the "My Account Activity" link.

To review an itemized breakdown of your charges for last month, hover over the "My Account" tab within your account and select the "My Invoices" option. If you'd like to review older invoices, you can browse through these using the "Select Invoice" drop-down menu at the top of the page. If you have any questions regarding your invoice, we encourage you to contact Customer Support for assistance.

Because some incidental fees (such as plan overages and Auctiva Shipping Insurance) are activity-based and therefore charged in arrears, these may appear on a final bill after you cancel.

Also, keep in mind that Auctiva's monthly plan subscription fees are billed monthly, usually in the first week of the month for which services will be rendered. For example, your invoice for your March subscription fees will be generated on the first business day of March. If you cancel after the month has begun, you are still responsible for the entire monthly plan fee, and a refund will not be available.

If your invoice includes a charge for additional image hosting, you likely exceeded your plan's image hosting allowance at some point during the previous month.

You can see the record of any additional image hosting charges you have accrued, as well as your peak image hosting usage that triggered the charge, by hovering over the "My Account" tab within your account and selecting the "My Invoices" option.

If you are being charged for insurance policies that you did not purchase manually, your Auctiva account must be configured to automatically generate insurance policies for your transactions under certain conditions.

To review and/or make changes to your Auto-Insure Rules for shipping insurance, please mouse over the "My Account" tab within your account and select the "Auctiva Shipping Ins." option within the "Settings" section.

If you'd prefer not to have our system automatically generate policies but still wish to use Auctiva Shipping Insurance, you can always purchase insurance policies manually using the "Purchase Insurance" buttons next to the desired items on your Auctiva "Sales" page.

Please review the "Billing" section on this FAQ page to address any questions with your bill. If you cannot resolve your problem, contact Customer Support and we will do our best to assist you.

You can place a VISA or Mastercard on file for automatic billing by doing the following:

1. Hover your mouse over the "My Account" tab and click on the "My Payment Method" link.
2. Click on the "Edit Credit Card Information" button.
3. Enter your credit card information and click on the "Save Settings" button.

You will be automatically billed 3 business days after your invoice notification email is sent each billing cycle.

When a payment transaction fails, you'll receive a billing failure notice. This may happen when a credit card has expired, is over it's credit limit or your billing information was entered incorrectly.

Follow these instructions to check your billing information, and then make a one-time payment:

1. Hover your mouse over the "My Account" tab and click on the "My Payment Method" link.
2. Click on the "Edit Credit Card Information" button.
3. Enter your credit card information and click on the "Save" button. The "Account Activity" page will load.
4. Review your balance and click on the "Make a Payment" link.
5. Fill out the "Payment Amount" section.
6. Choose the "Pay with my credit card on file" option.
7. Click on the "Make Payment" button.

No. None of the monthly pricing plans require a contract or commitment, and you can change plans at any time.

We may be able to work with you to reduce the costs associated with having multiple accounts. You can contact Customer Support to identify whether a discount can be applied to your bill.

Yes, but only if you have a merchant account and a payment gateway service setup on your eBay account. For example, if you have an Authorize.net payment gateway for your merchant account, you can accept credit card payments to your merchant account through eBay Checkout. Refer to eBay for instructions on how to set up your merchant account with their checkout.

Once this is complete, you can indicate which credit card(s) you're willing to accept in the "Checkout Options" section of the lister page.

Currently, invoices must be sent through your My eBay page.

1. Click on the "eBay Sales" tab
2. Look for the "Consignment" section in the bottom-left.

1. Hover your mouse over the "eBay Sales" tab and click on the "New Consignors" link.
2. Fill out the "Consignor Details" section at the top.
3. Add the terms of the contract in the "Terms" box in the "Contract Agreement" section. You may use HTML in this section. Check the box if you would like these terms to be the default terms used for all your upcoming consignment agreements. Preview to see what your agreement will look like when printed.
4. In the "Commission Plan" section, either select a commission plan you have already created or choose to create a new one.
5. If you create a new one, choose if you would like to use this new plan as your main default plan for all upcoming consignors or if you would like to apply it as a default to this particular consignor. Name the plan, set the details of the commission plan.
6. You can choose to just save this information, or you can save this information and start to add items to this consignment account.

1. Hover your mouse over the "eBay Sales" tab and click on the "Manage Consignors" link.
2. Find the consignor account and choose "Manage Items" from the drop-down to the right.
3. Enter the item information in the "Add a New Consignment Item" section.
4. If you do not have a default commission plan already associated with that consignor, you can choose to use a plan you have already created or you can create a new one.
5. If you create a new one, choose if you would like to use this new plan as your default plan for all upcoming items for this consignor. Make sure to name the plan and save it.
6. If there are fields you would like to add to the table of item information, click the "Custom Field Editor" button. Enter the names of the fields you would like to add and save them. Be aware that the custom fields you create will be applied to every consignment item.
7. Once you have entered all the item information, click the "Add New Item" button.
8. Click the "Preview Contract" button to see what the contract looks like with the items included.

Important note: Entering items in this table does not post them to eBay.

1. Hover your mouse over the "eBay Sales" tab and click on the "Manage Consignors" link.
2. Find the consignor account and choose "Print/Email Contract" from the drop-down to the right.
3. Preview the contract and follow the instructions to either print or email* a copy of that contract to your consignor.

*Please note: You must have already designated an email address for the consignor you would like to email or the email option will not show up.

1. Hover your mouse over the "eBay Sales" tab and click on the "Manage Consignors" link.
2. Find the consignor account and choose "Create Payout" from the drop-down to the right.
3. Choose the items you would like to include in the payout and click the "Create Payout" button.
4. Continue to the next page to verify the fees and information associated with each item on the payout.
   NOTE: It can sometimes take a day from the time an auction closes until we get the info and can post it in your consignment account. So, if you run a payout report too soon after the close of an auction, you can miss picking up fees for the payout report. You can either wait until the fees populate or you can add them in manually when you send the report to your consignor.
5. When you are satisfied, click the "Print/Email" button and follow the directions.

Sales will be retained on the consignor's payout report for a maximum of 6 months.

When you create a payout report for an item that has ended, the "Final Value Fee" field should be imported from eBay. The value that is imported into the "Final Value Field" is supposed to reflect the final value fees for all of the items sold. However, there are some variations in the data we get from eBay that makes it so these fields are not always filled in automatically, resulting in missing values.

If you notice any missing values on a payout report, you can fill them in manually in order to ensure the report is accurate.

As a courtesy, we automatically send emails to your consignors, if you have provided email addresses for them, to let them know when their consigned items post to eBay. You can customize the look of this e-mail by following the steps outlined here.

If you would like to turn this service off, follow these steps:

1. Hover your mouse over the "My Account" tab and click on the "Consignment" link in the "Settings" section.
2. Uncheck the box next to "Send email to consignor when auction posts".
3. Click the "Update Consignment Preferences" button.

1. Hover your mouse over the "eBay Sales" tab and click on the "Create New" link in the "Custom Emails" section.
2. Choose "Consignment" from the "Template Type" drop-down menu.
3. Most people should use the default text editor mode because it is familiar and offers convenient formatting options. You can use the HTML (Source) mode if you know how to write HTML, however, we advise against using HTML creation programs as they tend to create bulky, unrefined code.
4. Click the "Item Information", "Your Information", "Checkout Details" and/or "Consignment Info" buttons to insert email template tags into your message. These tags will be replaced with the specific details from the appropriate item when the email is sent to a consignor.
5. Make sure to give your new email template a new recognizable name and email subject*.

*Note: Since most people have intense spam filters these days, make sure the subject of your email is specific and relevant in case it needs to be picked out of a junk mailbox. This is a good title: Your Consignment item [ITEMTITLE] posted to eBay!

Learn how to easily create commission plans and manage your consignment business in our "Setting up Consignment" tutorial.

Easily add consignors so you can manage their consignment items and commission plans. Learn how in our "Adding Consignor" tutorial.

Learn how to create a commission plan so consignors can easily see what fees they're responsible for, another way to reduce your workload. Get complete details in our "Adding a Commission Plan" tutorial.

Easily add a consignment item if you sell items for others. Our step-by-step "Adding a Consignment Item" tutorial will walk you through the process.

Yes. When your account preference is set, Auctiva will automatically send your buyers order confirmation emails when they make purchases from you. These emails include the item number(s), title(s), quantity and date won, as well as your store information and a link back to your store.

If you sell consignment items, we can automatically send your consignors emails to let them know when consigned item have posted to eBay. You can change this preference on your Consignment Settings page.

You also have the option of manually sending Payment Reminder and Address Request emails, though these are not automatic, as they are "special case" emails.

1. Hover your mouse over the "eBay Sales" tab and click on the "Create New" link in the "Custom Emails" section.
2. Choose the type of template you would like to create from the "Template Type" drop-down.
3. Most people should use the default text editor mode because it is familiar and offers convenient formatting options. You can use the HTML (Source) mode if you know how to write HTML, however, we advise against using HTML creation programs as they tend to create bulky, unrefined code.
4. Click the provided buttons (such as "Item Information", "Your Information", "Combined Info", etc.) to insert email template tags into your message. These tags will be replaced with the specific details from the appropriate item when the email is sent to a buyer.
5. Make sure to give your new email template a new recognizable name and email subject*.

*Note: Since most people have intense spam filters these days, make sure the subject of your email is specific and relevant in case it needs to be picked out of a junk mailbox. Example: You won eBay [ITEMTITLE] [ITEMNUMBER]!

We automatically send emails for each email type with an account preference set to "On".

To set your email account preferences, follow these steps:

1. Hover your mouse over the "My Account" tab and click on the "Acct. Preferences" link in the "Settings" section.
2. Scroll down to the "Auto Email Management" section and choose your preferred email settings from the provided drop-down menus.
3. Click the "Update Account Preferences" button at the bottom of the page.

We have professionally designed default emails created for each email type, but you can create your own and set those as your defaults. Once you have created your own emails, you can change the default auto email that will be used for each type by following these steps:

1. Hover your mouse over the "eBay Sales" tab and click on the "Manage" link in the "Custom Emails" section.
2. All default emails will appear in gray.
3. Locate the email you created that you would like to make your new default email for the desired type (i.e. Order Confirmation, Payment Reminder, etc.) and click the icon with the green check mark. That email choice will turn grey to confirm your change.
4. Use the drop-downs at the top of the page to sort your emails by email type or eBay site.

1. Hover your mouse over the "My Account" tab and click on the "Acct. Preferences" link in the "Settings" section.
2. Scroll down and choose "Off" from the "Order Confirmation" and the "Order Shipped" drop-down in the "Auto Email Management" section.
3. Click the "Update Account Preferences" button at the bottom of the page.

1. Hover your mouse over the "eBay Sales" tab and click on that "All" link under "Transactions".
2. Click the "Send E-Mail" button to the right of the desired listing.
3. Pick the type of email you want to send from the "Select Template Type" drop-down.
4. On the next page you will have a choice of the email template you would like to use.
5. Preview and/or send.

*Note: You can also send these emails in bulk from your "Sales" page by checking the boxes next to multiple transactions, clicking the blue "Send E-mail" button along the top of the page and then proceeding as directed.

The Auctiva Custom Newsletter is an email newsletter that you create and send to your buyers who have opted to receive it. The newsletter will highlight up to 13 of your eBay items, and can include a custom logo, title, text color and a brief message from you. This is a great way to showcase new products, promote a sale, or just to keep in touch with your customer base. You do not need to subscribe to an eBay Store to use this feature on Auctiva.

To generate subscribers to your newsletter, you will first need to send previous buyers (from the last 90 days) an invitation email, through which they can opt in to receive your newsletters. You will choose how often to send the newsletters, and can manage your subscriber list at any time within your Auctiva account. Going forward, you can send this invitation to your more recent buyers as often as necessary (we recommend once per month). Our system will not send invitation emails to your buyers that have received one from you in the past.

Note: Only subscribers to the Pro plan have access to this feature.

Getting started it easy! The most important step is to get subscribers to your newsletter. Initially, this is done by sending your buyers from the past 90 days an invitation email that contains a sample newsletter. If they like what they see, they can click the "Subscribe" button within the email, and they will be saved in your Subscriber List. Once you have buyers who have opted in to receive your newsletter, you can create your Custom Newsletter, featuring up to 13 of your eBay items, custom logo, text color and more!

To create your newsletter invitation email:

1. Go to the Auctiva Custom Newsletter landing page and click the green "Get Started" button.
2. Customize your invite message to buyers. Their username and the title of the item they purchased from you will be prefilled in the actual email. A standard message is provided in the text box. You may edit this message by clicking in the box and typing what you wish.
3. Add your logo (or upload one) by selecting the "Step 2" tab on the left of the page and then clicking in the box labeled "Store Logo."
4. Add a title to your sample newsletter by clicking the text box that says "Sample Newsletter Title."
5. Add a message below your logo by clicking in the text box.
6. Select a color for the text in your sample newsletter by using the color selector tool and clicking the "Okay" button to save the color.
7. Create a custom message for your sample newsletter by clicking the "Step 3" tab on and using the text box to enter your message.
8. Select a product to feature by clicking in the box to the right of the message box. A window will open with a selection of your current eBay listings, and you will choose one by checking the box next to its item number and clicking the "Apply" button at the top of the window.
9. Select additional products to highlight in your sample newsletter (up to 6) by clicking the "Step" 4" tab and then using the provided "Select Product" boxes.
10. The last step will show you a preview of your newsletter invitation, and you can give it a unique name for later reference.
11. If you are happy with the invitation, check the box at the bottom to agree to the Newsletter Terms of Service.
12. You can then click the "Send Test" button to have a copy of your invite sent to yourself, or click "Send" to send it to your previous buyers.
13. A confirmation box will appear with the number of invitation emails that are about to be sent on your behalf. As a precaution, you will need to confirm the send before they will be emailed.
14. Check back after a few days to see your Subscriber List and send your first custom newsletter!

Once you have subscribers opted in (from the email invite you sent), you can create a newsletter that will showcase up to 13 of your eBay items, along with your own custom message, text color and logo.

Go to the Auctiva Custom Newsletter landing page and click the "Create/Send Newsletter" link.

1. Add your logo (or upload one) by clicking in the box labeled "Store Logo."
2. Add a title to your newsletter by clicking the text box that says "Sample Newsletter Title."
3. Add a message below your logo by clicking in the provided text box.
4. Select a color for the text in your newsletter by using the color selector tool and clicking "Okay" to save the color.
5. Create a custom message for your sample newsletter by clicking the "Step 2" tab on and using the text box to enter your message.
6. Select a product to feature by clicking in the box to the right of the message box. A window will open with a selection of your current eBay listings, and you will choose one by checking the box next to its item number and clicking the "Apply" button at the top of the window.
7. Select additional products to highlight in your newsletter (up to 12) by clicking the "Step 3" tab and using the provided "Select Product" boxes.
8. The last step will show you a preview of your newsletter, and you can give it a unique name for later reference.
9. If you are happy with the newsletter, you can then click the "Send Test" button to have a copy of your newsletter sent to yourself, or click "Send" to send it to your subscribers.
10. A confirmation box will appear with the number of newsletters that are about to be sent on your behalf. As a precaution, you will need to confirm the send before they will be e-mailed.
11. Go to your Newsletter History page to see what newsletters have been sent, and to how many subscribers.

Inform customers they're the winning bidder, when their payments have been received and more with customizable Auto-E-mails. Customize these e-mail templates to personalize communication and build strong relationships with your buyers. Get step-by-step instructions in our "Customizing E-mail Templates" tutorial.

See how to customize your e-mail templates to personalize your communication with buyers. Get full details in our "Creating Custom E-mail Templates" video tutorial.

1. Hover your mouse over the "My Account" tab and click on the "Feedback" link in the "Settings" section.
2. Click the "Create/Manage Feedback" button.
3. Type your feedback message in the text box and click the "Save" button to create a new message.
4. Edit a saved feedback message by marking the box next to it and clicking the "Edit" button. Remember to save after editing.

You can configure one positive feedback message to be your default message. You can then use this default message each time you leave feedback. Or, you can choose multiple positive feedback messages to be your cycled messages.

Once you have set them up, you can use your cycled messages when giving feedback in bulk from your Sales page. Choose multiple transactions to leave feedback on, click the blue "Leave Feedback" button along the top of the page and select "Use Cycled Feedback" from the provided drop down menu. Your cycled messages will then be automatically inserted in a cycle into the feedback section.

Default and cycled messages are only available for positive feedback.

1. Hover your mouse over the "eBay Sales" tab and click on the "All" link.

2. Check the boxes next to your sales for which you want to leave feedback.

3. Click the blue "Leave Feedback" button along the top of the page.

4. From there, you will find several ways to leave feedback for your buyers.  

In Bulk:

    a. Insert your default positive feedback message for your sales by selecting "Use Default:" from the "Select Bulk Feedback Message" drop-down menu in the "Select Bulk Feedback" section of the page.

    b. Insert one of your cycled positive feedback messages for your sales by selecting "Use Cycled Feedback" from the "Select Bulk Feedback Message" drop-down menu in the "Select Bulk Feedback" section of the page.

    c. Insert one of your saved positive feedback messages for your sales by selecting from your available saved feedback messages that are displayed in the "Select Bulk Feedback Message" drop-down menu in the "Select Bulk Feedback" section of the page.

Individually:

    d. Leave a new and unique message for each sale by selecting "Leave Custom Feedback" from the provided drop-down menu and typing your message in the provided box.

    e. Insert one of your saved positive feedback messages for each sale by selecting the desired one from your available saved feedback messages in the provided drop-down menu.

If you need to make changes to any of your feedback messages during this process, simply click the "Edit/Manage Feedback Messages" link at the bottom right of the page to be redirected to your Feedback settings.

Note: You can automate the feedback process with our Auto-Feedback feature.

1. Hover your mouse over the "My Account" tab and click on the "Feedback" link in the "Settings" section.
2. Check the boxes next to any options you would like to enable.
3. Remember to click the "Save Settings" button after making any changes.

Enable Auto Feedback: When enabled, a positive feedback message will automatically be sent to each buyer after you receive a positive feedback from the buyer, once payment has been received or as soon as the item or order has been marked as shipped.

Use Cycled Feedback Message for Auto Feedback: When enabled, one of your positive cycled feedback messages will automatically be sent to the buyer after you receive a positive feedback message from the buyer, once payment has been received or as soon as the item or order has been marked as shipped; when disabled, your default-feedback message will always be sent.

Receive Auto Feedback Summary Emails: When enabled, you will receive emails informing you about what auto-feedback messages have been sent recently, and to which buyers.

Specify settings to automatically leave feedback for buyers, and save time. Learn more in our helpful "Setting up Automatic Feedback" tutorial.

We have two different image uploaders that are available by clicking the "Upload Images" link under the "Images" tab. You can also upload images while you are creating a listing by clicking the "Upload" button on the "Select Images" pop-up window. For step-by-step help see the Auctiva Image tutorial. If you have problems uploading images using the Auctiva Uploader, please contact Customer Support.

When you click the "Browse" button within the Auctiva Image Uploader, you will be able to select what images to upload to your listing and/or account.

To select multiple images, simply depress the Control key on your keyboard (usually abbreviated "Ctrl") while using your mouse to click the images to upload. You can also select a series of consecutive images by clicking the first image, holding the "Shift" key and then clicking the last image in the series.

Once you have selected the desired images, you can then click the "Open" button and the images will be sent to the queue to await uploading. Chrome users can simply drag the selected group of images directly into the uploader as well.

First, create the desired folders by hovering your cursor over the "Images" tab and selecting the "Folders" option. Then, click the "Create Folder" button to get started creating your folders.

Once you have created image folders, you can move certain images into your folders from your "Image Management" page by checking the boxes next to them, selecting the destination folder from the drop-down menu next to the "Move to Folder:" button and then clicking that button to complete the transfer.

From your "Image Management" page, you can also choose to display only the images located a specific folder by selecting the desired folder from the "Show images in:" drop-down menu.

Yes, just select the desired folder from the "Folder" drop-down menu available on either of our image uploaders.

This drop-down menu is located below the area in the image uploading interface where you select which images you want to upload.

The Auctiva Image Uploader was designed to work with up-to-date versions of the most popular browsers (Firefox, Chrome, Internet Explorer 10+ and Safari.)  The uploader works within your browser, so there is no longer a need to update ActiveX or Java to use.

Though uncommon, there can be a variety of reasons why the image uploader will not work with your computer and browser. If we detect that our Auctiva Image Uploader will not work with your system configuration, a simpified version of the uploader will automatically be displayed. This uploader will not have all the features of our standard Auctiva Image Uploader, but will allow you to upload your images in a similar fashion.

If you have tried various browsers and batch sizes and still cannot get either of our bulk uploaders to work, you can always use our Basic HTML Uploader. 

Please note that watermarking permanently changes your image in your Auctiva account. Be sure that you have a copy elsewhere if that is important to you. If you do not have a copy, you can easily make one by opening the image and right-clicking on it. Choose the "Save Image" option and then name it and save it as you desire.

How to watermark an image:

1. Hover your mouse over the Images tab and click on the Manage link.
2. Mark the checkbox next to the image you would like to watermark. Currently, we do not support the watermarking of .gif images. Note: You can choose multiple images to watermark at once, but if the sizes of the images are extremely different, there is a chance each image will not be watermarked exactly the way you want it. For this reason, we suggest you watermark each image individually.
3. Click the Watermark button.
4. You will see your image and any warnings that pertain to watermarking that image. Please read the warnings carefully.
5. Type the desired text, select the text color and watermark size for your watermark and you should see a preview of the watermark on your image.
6. Choose the opacity of your watermark using the slider.
7. Once you are happy with the watermark, click the "Watermark" button at the bottom of the page. Note: If you are watermarking numerous images at once, the watermarking process might take some time. Please do not hit your browser back button.
8. You will be taken back to the "Manage Images" page with a confirmation at the top. Your image is now permanently watermarked.

When you create your listings through Auctiva, any images you place in the "Select an Image" boxes in the "Auctiva Image Selection" section on the One-page Lister will automatically utilize our Supersized image feature.

When applicable, the images will be resized for optimal display within your listing and the Supersized versions of the images will reflect the original dimensions based on the maximum size selected in your Account Preferences (1280 x 1024 or 1920 x 1440 px). Supersized versions will be viewable by clicking a link located under each resized image.

If the original images uploaded for the listing are too small, the images will appear in the original size within the template and will not have "Click to view supersized image" links beneath them.

Please note: Due to eBay's recent change to their link policy, the super size image feature will be temporarily unavailable as we work to build a replacement feature. The new super sized image feature should be available in the near future so stay tuned for the release announcement. We're sorry for this inconvenience, and thank you for your patience.

The easiest way to place full-size versions of your images within your listing is to enter your images directly into the description editor on the listing creation page instead of using the "Auctiva Image Selection" section.

On the description editor toolbar, locate and click the button with a mountain/sun icon named "Insert An Auctiva Hosted Image." When you add an image to the description using this button, it will appear in its original size based on the maximum size selected in your Account Preferences (up to 1280 x 1024 or 1920 x 1440 px) and will not have a "Click to view supersized image" link.

Alternatively, you could create a custom template to use with your listings in which you use the [DESCRIPTION] tag and original image tags (like [IMAGE1URL]) to indicate where your description and images should be placed within the template.

If you would like to use these original image tags in a custom template, select "Original Images" from the "Choose Image Type" drop-down menu in the "Custom Template Tags" interface on the template creator and then click the links for Image 1, Image 2, Image 3, etc.

When you are creating a listing on the One-page Lister, there is a section called “Auctiva Image Selection” where you choose what images to use for your listing. After clicking a “Select Image” box, the Select Images window will open, and you will see the images to select displayed as either thumbnails or a list view, based on what you selected* in your Account Preferences (the default setting for new accounts is thumbnails.)

To change the default view when selecting images on the One-page Lister:

• Hover your mouse over the MyAccount tab and click on “Acct. Preferences”.
• In the Image Management section, locate the “Default view when selecting images on One-page Lister” setting.
• Click to open the drop-down menu and display the options.
• Once you have selected an option, be sure to click the Update Account Preferences button to save your selection.

If you chose “thumbnails” as your view, you will see thumbnails from which to choose your images when you click on a Select Image box on the One-page Lister.

If you chose “list” as your view, you will see a list (no thumbnails) from which to choose your images when you click on a Select Image box on the One-page Lister.

*Alternatively, you may also choose the “upload” setting as your default in your Account Preferences, which will automatically open the Auctiva Image Uploader as soon as you click on a Select Image box on the One-page Lister.

Changing the default for how images are selected on the One-page Lister is a snap!

When you are creating a listing on the One-page Lister, there is a section called "Auctiva Image Selection" where you choose what images to use for your listing. After clicking a "Select Image" box, by default the Select Images window will open and your uploaded images will be there to select from. To change this to automatically open the Auctiva Image Uploader instead, you will need to go to your Account Preferences and select that option.

To change the default behavior and have the Auctiva Image Uploader load on the One-Page Lister:

• Hover your mouse over the MyAccount tab and click on "Acct. Preferences".
• In the Image Management section, locate the "Default view when selecting images on One-page Lister" setting.
• Click to open the drop-down menu and display the options.
• Select the "Upload" option.
• When you are done, be sure to click the Update Account Preferences button to save your selection.

Now when you are creating a listing and click on a Select Image box, the Auctiva Image Uploader will open.

Our image uploaders cannot upload images larger than 10MB.  We also restrict the dimension size based on what you have selected during upload or in your Account Preferences (1280 x 1024 or 1920 x 1440 px) and convert images to JPG format after the upload process. Because of this, it is possible that even if your image was smaller than 1MB, it could end up with an even smaller file size once it's on our servers.

The Optional eBay Gallery Images are the small thumbnail images that appear on an eBay listing under the large Gallery Image. These eBay-hosted gallery images allow potential buyers to quickly view up to 12 images without having to scroll down into the description to see the images for your listing.

• How can I add these thumbnail gallery images to my listing?
  While creating a listing, check the “Enable Optional eBay Gallery Images” box below the Auctiva Image Selection. The first 12 images that you have already selected for the listing will automatically appear as your eBay Gallery Images. To remove any of the eBay Gallery images 2-12, click on the image and deselect it. 
• Do I have to use Auctiva Images when I use the Optional eBay Gallery Images?
  No, you do not have to use Auctiva Images to use the Optional eBay Gallery Images feature. However, you can use them both if you wish (particularly if you want to include Auctiva's extra large Supersized images in your listing.)
• Is there any additional cost by eBay to use these Optional Gallery Images?
  Maybe, so please check with eBay before choosing to use this optional feature. *Auctiva cannot be responsible for eBay fees incurred by users when using optional features/upgrades on eBay.

1. Log into your Auctiva account
2. Hover your mouse over the Listings tab and click on the "Active" link
3. Check the box next to the listing you would like to add images to
4. Click the blue Add Images button

To replace an image in an active listing:

1. On your "Manage Images" page, check the box next to the image you wish to replace and click the "Replace" button.
2. Select the new image to upload from your hard drive by clicking the grey "Browse" button that appears.
3. After selecting the image, click the blue "Upload" button. Once completed, the newly uploaded image will replace the checked image in your active listing.

To remove an image from an active listing:

1. Locate the listing in your Saved Listings folder, remove the images, and save.
2. Click the "HTML" icon to the right of the item on your "Saved Listings" page.
3. Select All and copy the HTML code that appears in the popup window. (You will need to paste this code directly onto the eBay page).
4. Locate the item on eBay and click the "Revise Item" button.
5. Scroll down to the "Description" section and then click the "HTML" tab above the description editor.
6. Delete the existing description HTML, paste the copied HTML in its place and save your changes.

Captions can provide additional details to your pictures for a better buyer experience.  You may add image captions on the Image Management page.

• Use the caption box to capture personal notes for each image
• or
• Display those captions in listings by checking the Display Image Captions box on the lister page directly beneath where you choose the images for your listing. Caption text appears above the image it refers to.

Note: Image captions are only visible in listings created using Auctiva Listing Templates.

This typically means that you probably deleted the image and it does not exist on our site any longer. You can look in your Deleted Images folder, where we retain images flagged as deleted for 14 days, or you can search for the image in your Manage Images folder. If you do not find the image, upload the file again using one of our image uploaders.

There are several ways to delete images you no longer need.

1. To manually delete images, log into your Auctiva account, hover over the Images tab and select the "Manage Images" link. Check the box next to the image(s) you would like to delete and click the "Delete" button.
2. You can use the Image Deletion Wizard to delete unused images in bulk if the images are not being used in active listings, saved listings or profiles. The Image Deletion Wizard cannot delete images that are being used by active listings, saved listings and/or profiles in your account.
   
   Note: If you have Auctiva-hosted images in eBay listings that were not posted or relisted through Auctiva, the use of the Image Deletion Wizard is not recommended. Auctiva cannot identify images in listings that were not created with Auctiva, and therefore images that appear in live or scheduled listings may be deleted if you use the Image Deletion Wizard.
3. When you upload images using the Auctiva Image Uploader, you also have the choice to set an auto-delete date for the images being uploaded at that time.
4. When deleting a Saved listing, you have the option to also delete any images being used in the listing as well.  To delete the images associated with a Saved listing, just click the box where it says "Also delete images associated with these ads" in the delete confirmation window.
   
   Note: This method of deleting images is only available through the new Saved listings page. Any images that you delete in this manner will also be deleted from any of your other Saved, Active or Closed listings in which they were used.

Yes, you can include animated GIFs in your listings.

Yes! When deleting a Saved listing, you now have the option to also delete all images being used in the listing as well.  To delete the images associated with a Saved listing:

1. On the new Saved Listings page, check the box next to the listing(s) you want to delete.
2. Click the "Delete" button at the top right-hand side of the Saved listing header.
3. In the Delete Confirmation window that appears, you will see a new option that says "Also delete images associated with these ads."  Check that box if you want the images deleted from your account.
4. Click the "OK" button to delete the listing(s) and image(s).
5. The deleted images will be sent to your Deleted Images page and can be restored for up to 14 days from the date of deletion.

Note: This feature does not recognize if an image is currently being used in your other Saved, Closed or Active listings, so use caution when using this tool.

1. Sign into your Auctiva account.
2. Hover your mouse over the My Account tab and click on Acct. Preferences in the drop down menu.
3. Scroll down to the Image Management section of the page and select 1920 x 1440px from the pull-down menu next to Maximum Image Size. Please note that larger images will take up more of your image hosting space and may result in slower upload times.
4. Scroll down and click the Update Account Preferences tab to save your changes.

Get step-by-step instructions for how to upload multiple images at once and learn how to easily organize your photos in our "Bulk-uploading Images" tutorial.

Learn to rotate, resize and crop your uploaded images in our step-by-step "Edit Images" tutorial.

Learn how to easily move your images into folders to keep them organized. Get complete instructions in our "Moving Images" tutorial.

Learn how to replace the images in your listings quickly and easily with our "Replacing Images" tutorial.

Use the Image Management page or Auctiva's Image Deletion Wizard to delete your images. Get step-by-step instructions on how to do this in our "Deleting Images" tutorial.

See firsthand how to manage, organize, edit, replace and delete images in our "Managing Images" video tutorial.

Inventory is a feature of Auctiva, which allows a seller to track their sale items and keep an accurate count of their stock. It also enhances the Auto-Relist feature by providing the ability to further automate the listing process. The inventory feature mostly benefits sellers who have large quantities of the same types of items. Typically sellers who sell unique or one-of-a-kind items won't benefit from Auctiva's Inventory feature.

The Inventory options can be found by mousing over the eBay Sales tab under the Inventory section.

The Inventory Wizard is an interactive tool designed to first determine if a seller should be using the Inventory feature, and second to conduct the initial setup of a seller's Inventory Preferences.

1. Hover your mouse over the eBay Sales tab and click on the Add Item link in the Inventory section.
2. Enter an item Name and select a Type.
3. Enter the quantity of the item.
4. Choose or generate a Product ID.
5. Select a notification type from the drop down menu (optional).
6. Enter a Stock Threshold and Post Threshold.
7. Choose a Master Profile you have already made that corresponds to this item (optional).
8. Select an image for your inventory item (optional).
9. Enter a description and/or notes in the text fields (optional).
10. Click the Save & Create New button and wait for a confirmation message.

1. Hover your mouse over the eBay Sales tab and click on the Manage Items link in the Inventory section.
2. Use the Filter or Search options to display specific inventory items, or move inventory items into a folder.
3. Select an inventory item in the Manage Inventory Items section.
4. Locate the Actions drop down menu. Here you can adjust the inventory, edit an inventory item, delete an inventory item, manage adjustments, or list your inventory item.

Using inventory folders is a way for you to better organize your inventory items. The folders are setup and function just like Auctiva's image folders.

Adding suppliers helps you keep better track of your cost and availability of inventory items. This feature is especially helpful when you get similar goods from different suppliers at different costs.

The Manage Suppliers feature of inventory allows you to update and edit your suppliers' contact information and make notes about them. Hover your mouse over the eBay Sales tab and click on the Manage Suppliers link under the Inventory section to access this feature.

The Manage Inventory Adjustments tool allows you to change the quantity of an item and lets you track changes made to your inventory items.

Yes! If you have an item added into inventory, then you can use the two features together. In order to have your inventory item automatically relist, go to the Auto- Relist section of the Profiles tab and check the appropriate selection boxes. The Auto-Relister will keep posting your items while Inventory will track them.

To configure your items to relist automatically regardless of whether or not they sell, you must be using our new inventory functionality. The first thing you will need to do to accomplish this is specify your inventory for the item in question, which can be done by clicking the Add Inventory Item link under the Inventory section of the eBay Sales tab within your account. You will need to create an inventory item for each different item you would like to configure to relist based on your quantity in inventory, regardless of whether the item sells or not.

In order to create an auto-relist profile that can be applied to your listings to make them auto-relist based on these criteria, you will need to click the Auto-Relist Profiles link under the Profiles tab within your account. In the first section of the auto-relist profile, you will need to check the radio button next to "None of the items have sold" in addition to the box next to "At Least __ items are available in inventory."

Then, when you are creating your listings that you would like to auto-relist based on your quantity in inventory, regardless of whether the item sells or not, you just need to check the box next to "Is this an inventory item" below the description editor on the Auctiva Lister page when creating it, and then use the Select button below to indicate which inventory item you would like to associate the listing with. Also, in order to apply the auto-relist profile to the listing, you will need to select that auto-relist profile from the drop-down menu labeled Auto-Relist Profile.

Learn how to manage your inventory items and suppliers. Read how to track your stock and manage supplier details in our "Setting up Inventory" tutorial.

Get step-by-step instructions on how to add an inventory item and track your stock levels in our "Adding Inventory Items" tutorial.

Easily adjust quantity, currency, unit cost, unit tax, unit shipping, etc., for your inventory items. Get step-by-step instructions in our "Adding Inventory Adjustments" tutorial.

See how easy it is to add a supplier within Auctiva's Inventory feature. Our step-by-step "Adding a Supplier" tutorial will guide you through the process so you can have your supplier(s) information readily available.

Get an in-depth view of how to add inventory items in our "Managing Inventory" video tutorial.

If you have made changes to your eBay Store categories, you will need to import those changes into your Auctiva account. Mouse over the "My Account" tab within your Auctiva account, select the "eBay" option under "Settings" and click the "Update eBay Preferences" button on the ensuing page.

You can add a seller note to your listing by clicking the Add a Note icon (yellow post-it) to the right of your saved listing on the new Saved listings page. A text field will appear where you can enter your note text. The text you enter will be saved automatically and you can revise this note to add further text to it or remove it entirely if you like by clicking on the note field for your saved listing and either adding text or deleting your text to remove the note.

EBay's Duplicate Listing policy  prohibits duplicate fixed-price and auction-style listings. This policy states that concurrent fixed-price and auction-style items must be "significantly different," and sellers who want to sell identical items must create a single multi-quantity listing. All sellers must abide by this requirement, even those with multiple eBay IDs. eBay will automatically end listings that break this policy.

You may not have created your Seller Details profile yet. You can create a Seller Details profile by hovering your mouse over the Profiles tab and clicking on the Create New link in the Seller Details section. When creating your Seller Details, you have the option to enter information from any or all of the available sections. When you use a particular Seller Details profile for your listings, only the sections for which you entered information will be displayed within the template.

To use your newly created Seller Details profile, select a template on the Auctiva lister page and then select a Seller Details profile from the Seller Details pull-down menu, which is located directly to the right on the Select Template button on the Auctiva lister page.

Yes. However, most people should use the Standard text editor mode because it is familiar and offers easy Word formatting help. You can use the HTML mode if you know how to write HTML, but we strongly advise against using HTML creation programs as they tend to create bulky, unrefined code that can interfere with proper listing.

Yes. Make sure that your sales tax settings are set properly in your eBay preferences and then check the "Use your eBay sales tax table" checkbox in the Checkout Options section when you are creating listings.

Yes! You can end an active listing without going to eBay to do so. Simply go to your Active Listings page and check the box next to each listing you want to end. Next, click the "End Early" button in the header. You will need to select a reason for ending the item(s) early and confirm by clicking the "OK" button. Please note: You must have a valid reason for ending a listing early, and may incur fees by doing so. Visit http://pages.ebay.com/help/sell/end_early.html for more information.

If you attempt to post a listing to eBay through Auctiva, and you receive a message indicating that your listing is being posted to eBay but the listing never shows up in your eBay account, it is likely that eBay rejected the listing, and returned an error message describing the problem and how it can be resolved.

If your listing is rejected by eBay, you should be able to find the associated error message by clicking the red number in the "Notifications" section at the top of any page within your Auctiva account.

If you go to the Saved Listings page within your account and you are unable to view older saved listings, your Saved Listings page is likely set to display only saved listings used in the last 30 days.

In upper-right portion of the Saved Listings page, select "All" or a suitable number of days from the "Listings from last ___ days" drop-down menu to change this setting.

You can access your deleted listings by clicking the View Recently Deleted Listings tab on the new Saved Listings page. Deleted listings remain visible on this tab for 14 days.

To move deleted listings back to your Saved Listings page, check the appropriate boxes and click Restore Listings. If you wish to restore deleted listings that no longer display on this tab, please open a Customer Support case.

When you delete a listing, you have the option to also delete associated images. If you choose this option and later decide to restore the listing, you will restore both the listing and images back into your account.

If you opt not to delete the associated images, those images will remain in your account after the listing is deleted. If you later restore the listing, the associated images will be restored to the listing.

First, create the desired listing folders by hovering your cursor over the "Listings" tab and selecting the "Folders" option. On the page you'll be directed to, click the "Create Folder" button to get started creating your folders.

Once you have created listing folders, you can move desired listings into your folders on your Active Listings, Closed Listings, or Saved Listings pages by checking the boxes next to them, selecting the destination folder from the "Move selected item(s)" drop-down menu and then clicking the "Move" button.

Also, on the pages mentioned above, you can choose to display only listings in a single folder by selecting the folder from the "Folder" drop-down menu and clicking the "Go" button.

Yes, simply select the desired destination folder from the drop-down menu located just to the right of the "Schedule" button at the bottom of the listing creation page before you post, schedule, or save a listing.

On the One-Page Lister, choose the item's category. If the category is included in the eBay catalog, a "Find Product" link will appear. Click the link and a new window will open where you can search for the product using the item's Title, Keyword, UPC, Artist, ISBN, etc. Search terms will vary based on the category selected.

Click the button next to the item, once you have located it, in the search results and hit the Next button at the bottom of the window. On the next page, confirm the product details are correct and click the Submit button. The product will now be included in your listing, and you can choose to include a stock photo (if available) or Additional Product Information from the eBay catalog.

If a product does not exist or the item's unique identifier (ISBN, UPC, IIE, etc.) doesn't match one in eBay's current catalog, you'll still be able list it in the category. These listings will appear on the search results page for that item along with product boxes, but they will not appear on the individual product page.

For more information see eBay's FAQ.

Sellers are required to list these items with the eBay catalog: iPod & MP3 players, Global Positioning Systems (GPS), and DVDs, HD DVDs & Blu-ray discs.

Yes! When you have selected the category for your item on the one-page lister, you will be given the opportunity to enter specific details about your item that will appear at the top of your listing description on eBay. These details can also be used for a buyer's search, so it's important to select the relevant Item Specifics for your product. Depending on what category you are listing in, you will be able to choose from the following option(s):

• Custom Item Specifics: this is the most common option you will see for most categories and allows you to add "custom" details about your product.
• Choose Item Specifics: this option allows you to select from pre-filled information and doesn't allow for adding "custom" details.
• Find Product: lets you search eBay's Product Catalog (by keyword, UPC, ISBN, etc.) for your item's information.

Clicking on the Custom Item Specifics or Choose Item Specifics link will open a new window that contains the Item Specifics as determined by eBay based on your category. We recommend you enter your item specifics by using the Custom Item Specifics method whenever possible.

For more information on how to use the Find Product tool to look up your item's information in eBay's Product Catalog, click here.

For an overview of eBay's item specifics, please visit: http://pages.ebay.com/help/sell/item_specifics.html

Custom item Specifics are important details about items that will help buyers find the products they are looking for easily on eBay. Certain categories (including all new & revised listings in the Clothing, Shoes & Accessories categories) require that the Custom Item Specifics be entered in order for them to post to eBay. For example, if you are selling a pair of pants, you can no longer simply enter “new” or “used” as the only Item Specific. New fields will need to be entered, such as Style, Size, Color, etc. EBay-required Custom Item Specifics will vary according to the category.

For more information on the new Item Specifics requirements: Item Specific Changes on eBay
To view a list of Custom Item Specifics required by category: Required Item Specifics by category

New listings and Closed listings being re-listed in categories that require Custom Item Specifics will fail to post to eBay if they are not entered. Active listings will be not be impacted. However, when those listings end and you want to relist or sell similar, they will need to have the required Item Specifics.

Currently, Saved Listings must be revised one at a time. To revise a Saved Listing:

• Hover your mouse over the Listings Tab and select "Saved".
• Click on the listing title to open the One-page lister.
• Enter (or revise) the Custom Item Specifics by clicking on the Custom Item Specifics link (located below the Category and Item Condition boxes.)
• A new window will open that will display eBay's recommended Item Specifics for that category. eBay-Required specifics will be noted with a green "*"

After you have selected the item's proper category, click on the Custom Item Specifics link (which is located below the Category and Item Specifics boxes.) A new window will open that will display eBay's recommended Item Specifics for that category. eBay-required specifics will be noted with a green "*".

Note: listings that do not have the required Item Specifics will not post to eBay.

Due to variability in eBay's display of item specifics information, we do not show these details in the preview window. You can still view your item specifics information at any time by clicking on that link on the lister page.

1. You may have not seen your auction on your Scheduled Listing page within your Auctiva account right away, and therefore rescheduled or reposted it.
2. You may have not seen the auction on eBay right away, and therefore rescheduled or reposted it.

If this happens, contact eBay to have the duplicate auction removed and request a refund. Your cancelled listings should automatically be removed from your Auctiva account within six to eight hours.

To speed up the removal of duplicate listings from your Auctiva Scrolling Gallery, you can make duplicate auctions invisible in your Auctiva Emporium by logging into your Auctiva account, going to the Stores tab and selecting "Edit Items." This page gives you the option to hide listings. Hidden listings will not be displayed in your Auctiva Emporium or in your Auctiva Scrolling Gallery the next time it refreshes, which happens about every four hours.

Yes, and this method can be used to copy just one listing, or several listings:

1. Go to your Saved Listings page.
2. Check the box next to the listing(s) you want to copy.
3. Click the Copy button at the top of the section. A green confirmation box will appear when the listing(s) has been successfully copied.

Yes!

1. Hover your mouse over the Listings tab and click on the Saved link.
2. Mark the checkbox next to each listing you would like to schedule.
3. Click the Schedule button.
4. Set the Post Date, Start Time, Schedule Type and Retry Time.
5. Use the arrow buttons on the right of the listing to move them up or down in the posting order.
6. Once you are satisfied, click the Schedule button and your listings will post according to the schedule you set.

1. Hover your mouse over the Listings tab and click on the Create New link in the Custom Templates section.
2. Click the Source tab on the editor toolbar to access the HTML version of the editor.
3. Paste your template HTML into the editor and add the appropriate Auctiva template tags available on the left hand column.
   1. The Auctiva template tags dictate where certain information you will enter when creating your listings are placed within your custom template. For example, the description and images you select for any listings which use this template will be placed where you have added the [DESCRIPTION_AND_IMAGES] tag. 
4. View your template by clicking on the Source tab on the editor toolbar once more.
5. Name and save your custom template.

Your new custom template is available in Auctiva's template library under the category "Custom". If you need help getting your custom template to work, please file a support request with our Customer Support team.

If you've ever lost an in-progress listing due to a power outage, Internet connectivity problem, account time-out, or simple human error, you know how frustrating and time-consuming starting over from scratch can be.

We now offer an easy way to save your listing description, so if you lose a listing you were in the middle of creating, you can restore the text that was in your description editor the next time you log into your account. By default, this setting is disabled.

To enable the Auto-Save feature:

1. Hover your cursor over the My Account tab and click on "Account Preferences."
2. In the Listing Management section, find the "Automatically Save Description" setting and choose "Yes" from the drop-down menu.
3. Be sure to save your changes by clicking on the "Update Account Preferences" button at the bottom of the Account Preferences box.

To recover an automatically saved description:

1. Log into your Auctiva account.
2. Hover your cursor over the Listings tab and select the section you were working on the listing (Saved, New, etc.)
3. Once you open the listing, scroll down to the Description editor box and find the Auto-Save restoration tool at the bottom.
4. You can preview the text that was auto-saved the last time you were working on it.
5. If you do want to restore the text, click on "Yes" and your saved text will be placed into the description editor.
6. If you don't want to restore the saved text, click "No" and the auto save box will close.

No, you must do this from the eBay site.

To edit/view your eBay store vacation settings:

1. Go to your My eBay page on eBay.
2. Locate the "Subscriptions" link under the Account tab.
3. Click the "Manage Your Store" link.
4. Select the "Change Vacation Settings" link.
5. Once you have made your changes, click the "Turn Vacation Settings On" button.
6. Click the "Save Settings" button.

For more information, please read this information from eBay.

You probably signed up for an eBay Store subscription since you last generated a token for your Auctiva account.

First, hover your cursor over the "My Account" tab and select the "eBay" option under the "Settings" heading. Then, on the ensuing page, click the "Update eBay Preferences" button.

Once you have completed this process, you should see the store category and duration options available only to eBay Store subscribers on the Auctiva One-page Lister.

Use the same process any time you make changes to your eBay Store to keep your Auctiva account listing options in sync.

When you are creating a listing and need to choose the category to list in, many users select the “Recently Used Categories” menu to select from a category that they have used before. This list can get very long over time, and we have added the ability for users to manage their list of Recently Used Categories.

How do I use it?

1. In the Lister, click on the link that says “Manage List” next to the "Select recently used category" drop-down menu.
2. A window will appear to the right with a list of your recently used categories.
3. You can delete some or all of these recently used categories in two ways:
   • Select specific categories by checking the box next to each, or choose the Select All button to check all the boxes on the page. Then hit the Delete Selected button to remove those categories from the list.
   • Click on the Clear List button and all recently used categories will be deleted. Caution: The Clear list button will delete all recently used categories and this option cannot be undone.

This option can be used when you are selecting flat-rate domestic shipping for your listing. If you select this check box, your listing will utilize the shipping rate table that you have configured within your eBay account for your flat-rate domestic shipping costs or surcharges. Please note: You must have already set up your shipping rate table on eBay, and you also still need to select your domestic shipping services for your listing.

If you are enrolled in eBay's Global Shipping Program, you must first update your Auctiva account to reflect this enrollment. You can do so by generating a new token for your Auctiva account.

To generate your eBay token:

1.  Hover your mouse over the My Account tab and click on the eBay link in the Settings section.
2.  Click on the Get New Token link.

Once you have generated a new token you will have updated your Auctiva account to reflect your enrollment in eBay's Global Shipping Program. When creating your listing you can apply eBay's Global Shipping Program to it by:

1. Selecting a category that supports eBay's Global Shipping Program.
2. In the Shipping Tools section of the lister page, select the checkbox for Global Shipping Program.

If the category you have selected for your listing does not support eBay's Global Shipping Program, then you will not see this checkbox.

In the Shipping Options section of the lister page, you will be able to choose Same Day from the pull-down menu for Domestic Handling Time. Please be sure that if you are selecting same-day handling for your listing that you have specified your order cut-off time in your eBay account, which you can do by signing into eBay and going to (My eBay > Account > Site Preferences > Shipping preferences. If you don’t specify a cut-off time, the default cut-off time will be set to 2:00 PM Pacific Time for eBay.com.

Note: You will continue to be charged listing fees every 30 days so long as the listing is alive on eBay. This control cannot be removed once you apply it to your listing.

Yes! We added support for the SKU field to our various listing flows on August 17, 2015. With this change you can include a SKU on your listings and it will be available for view on the Active Listings, Closed Listings and the Saved Listings pages of your Auctiva account in the Title columns of these pages.

NOTE: If you are using Selling Manager / Selling Manager Pro on eBay, and have the Custom Label field enabled for display in the view of your listings, the SKU you enter on the lister page will then display appropriately in the Custom Label field of the Selling Manager view of your eBay account. Without Selling Manager / Selling Manager Pro you won't be able to see the SKU field on eBay.

Yes! You can choose Bulk inline editing or Find & Replace editing from the Saved Listings page, or you can edit an entire folder of listings from the Folders page.

Bulk inline editing - Use this tool to edit the following fields only: Title, BIN price, Reserve Price, Quantity and Duration.

1. Hover your mouse over the Listings tab and click on the Saved link.
2. Mark the checkbox next to each listing you would like to edit. Note: You can edit an entire page at one time, up to 100 listings.
3. Click the Bulk Edit button.
4. At this point, all editable fields are greyed out. Select the fields you would like to edit by marking the checkboxes. TIP: Picking one field to edit at a time allows you to tab quickly through your listings making changes to just that field.
5. Once you are happy with your changes, click the Show Errors button to double check that your changes haven't caused any posting problems.
6. Click Save to save your changes.

1. Hover your mouse over the Listings tab and click on the Saved link.
2. Mark the checkbox next to each listing you would like to edit. Note: You can edit an entire page at one time up to 100 listings.
3. Click the Find & Replace button.
4. There are numerous editable fields. Choose the first field you would like to edit from the drop-down.
5. Enter the value you would like to find and the value you would like to replace it with. TIP: There are field-specific instructions in each box below the Continue button.
6. Click the Continue button to preview the changes you are making to the listings you are editing.
7. If you are happy with your changes, click the Confirm Selected Listings button. Note: Make sure that you read the warnings and potential errors very carefully. Some changes can cause posting errors.
8. Once you have confirmed the changes for that field, click Done to return to the Find & Replace page. Repeat steps 4-7 for as many fields as you like.

Bulk editing from Folders - Use this tool to Find & Replace values for all the listings in one folder. There is no limit to the amount of listings you can edit at once using the folder edit option.

1. Hover your mouse over the Listings tab and click on the Folders link.
2. Click the Find & Replace link next to the folder you would like to edit.
3. From here, use the Find & Replace instructions above.

You can end your item early on eBay through Auctiva by using the following steps:

1. Mouse over the Listings tab and click on "Active" in the drop-down menu.
2. On the Active listings page, click the link to view the new version of the Active listings page.
3. Now on the new version of the Active listings page, select the checkbox next to the listing(s) that you would like to end on eBay and click the End Early button on this page.
4. In the window that opens, select one of the reasons for ending early and click the OK button to confirm your choice.

You will receive a confirmation once your selected listing(s) have been successfully ended on eBay. Please be sure that you are familiar with eBay's policy on ending a listing early as you may incur additional fees for doing this.

You can add a Best Offer option to your listings when relisting them as fixed price by using the following steps:

1. On your Closed listings page select the checkbox of the closed listings you want to relist.
2. With those listings selected, click the Bulk Relist button.
3. On the next page click the Edit Listings button on the right.
4. If your selected listings are not already Fixed Priced listings, then select the checkbox for "Make Fixed Price Item".
5. You should now see the checkbox for "Accept offers from buyers".
6. Once you have selected this checkbox, you will see the checkboxes for "Auto decline offers less than _" and "Auto accept offers greater than or equal to _" and will be able to select these checkboxes and enter in appropriate values.
7. When you are ready to relist your listings, click either the Relist Now button to relist your items immediately, or click the Schedule Relist button to schedule your relists for a later date and time.

You can add your eBay store categories to your fixed priced listings that you are relisting by using the following steps:

For categories that allow it, there will be an additional set of options in the Price section of the one-page lister. If you mark the checkbox next to "Accept offers from buyers," then you can enter the auto-accept/auto-decline prices that will determine what happens when people send you their offers. Visit eBay for more information on this feature: http://pages.ebay.com/help/sell/best-offer.html.

Best Offer is available for listings using the Fixed Price and Classified Ad formats, and in eBay Motors. Best Offer is not available for auction-style listings. With Best Offer, you give buyers a chance to negotiate with you on price. Visit eBay for more information on this feature: http://pages.ebay.com/help/sell/best-offer.html.

Per eBay, Best Offer is only available for use on certain categories. Visit eBay for more information on this feature: http://pages.ebay.com/help/sell/best-offer.html.

To make it easier for sellers to specify an item’s condition, eBay has introduced descriptive Item Condition values for certain categories. Sellers can choose up to six item conditions (depending on the category) to help accurately describe the item to buyers. For a complete overview of this feature, click here. http://pages.ebay.com/sellerinformation/news/itemcondition.html.

In most categories yes, you will need to update your listings’ Item Condition. eBay’s “new” definitions do vary from the values they previously used. Therefore, reselect your Item Conditions to ensure they are up to date.

They won’t relist. Sellers will need to edit their Closed Listings before they can be relisted. However, GTC listings will have until 2011 to comply with the Item Conditions requirement.

Currently those listings must be edited directly on eBay.

There are several options for changing the Item Condition in your Saved Listings:

Edit Saved Listings one at a time: You can open the Saved Listings one at a time, update the Item Condition and Save.

Find & Replace: Use this tool to update your Item Conditions in bulk.

1. Hover your mouse over the Listings tab and click the "Saved" link.
2. Mark the checkbox next to each listing you would like to edit. Note: You can edit an entire page at one time up to 100 listings.
3. Click the Find & Replace button.
4. Choose the Item Condition field from the drop-down menu.
5. Next, choose the eBay site that you used to list on (U.S., eBay motors, etc.)
6. Select the category you want to replace the condition value in. The drop-down menu will be populated with all the categories you have used in the listings selected for editing.
7. The total number of ads that are eligible for updating in that category will be shown
8. You will see the Current Item Specifics and/or Current Item Conditions that are on the Saved Listings.
9. 9.Use the drop-down menu to select from the new Item Conditions values. * Note: many of the “new” item conditions will appear to be the same as the “current” item conditions. You will still need to choose the “new” item conditions to comply with eBay, even if they are the same as you had selected before.
10. 10.When you have selected the new Item Conditions, click on the Submit Condition Update button.
11. Repeat this process as needed.

Bulk editing from Folders: Use this tool to find & replace the Item Condition for all the Saved listings in one folder. There is no limit to the amount of listings you can edit at once using the folder edit option.

1. Hover your mouse over the Listings tab and click the "Folders" link.
2. Click the "Find & Replace" link next to the folder you would like to edit.
3. From here, use the Find & Replace instructions above.

Closed Listings can be edited with the new Item Condition before relisting. This must be done one-at-a-time because there is no bulk-edit feature for this operation.

1. Hover your mouse over the Listings tab and click "Closed Listings."
2. Click on the “edit and relist” link to the right of the listing you need to update.
3. Edit the Item condition on the listing.
4. Scroll down to the bottom of the page to relist immediately, or schedule to relist at a future date.

eBay allows the ability to provide all condition-related information in this field to prevent any misunderstandings about the condition of your items. This field will display when selecting an item condition other then "new" for your item while creating your listing in Auctiva. When your listing posts to eBay, the information you entered into this field will be prominently displayed near the top of the item page where buyers are more likely to read them. This will help you avoid buyer questions and prevent issues with items not as described.

Currently those listings must be edited directly on eBay.

You can open the Saved Listings one at a time, update the Item Condition Notes field and Save your changes. Since this field is item specific, this must be done individually and can not be accomplished in bulk.

A listing may fail to post either because it does not pass the validation we have in place to ensure all the required fields are filled in or because it is rejected by eBay when we submit the listing request to them.  In either case, an error message will be available in your Auctiva account to help you identify the problem.

If you attempt to post a listing through Auctiva and receive a confirmation message indicating the item is being posted to eBay but the item never shows up as active in your eBay account, it is likely that eBay rejected the attempt to post the listing and returned an API error.

On the other hand, if you attempt to post the listing through Auctiva and receive an error indicating the listing did not pass validation or something similar, it is likely that you do not have all the required fields filled in.  In this situation, you should be able to see the specific errors in the listing by opening up the saved listing and clicking the blue "Error Check" button at the bottom of the page.

For an overview of eBay's error messages, please visit: http://pages.ebay.com/help/account/errors.html

If, after reading through these error messages, you are still unable to get your item posted, please file a support request

eBay does allow JavaScript in item descriptions, however, certain scripts may cause your item to be rejected by eBay for security reasons. If you receive this error, you will need to remove the JavaScript in your listing description. Occasionally JavaScript can be added to your item description and you are not even aware of it. This can occur when you copy/paste from websites or insert custom graphics or logos in your listing description. Some extensions, when used with the Safari browser, may also be adding JavaScript. To locate the code, go to the Saved Listing page and find the Description Editor. Select "HTML" in the Item Description section (or if using the newest editor, look for the "Source" button.) This will display all the code in the Description Editor. Find the code that contains that begins with a tag. Be cautious when deleting code if you are not familiar with it. If you are unsure what to delete, please contact Customer Support.

"API" stands for Application Programming Interface, and is the way that we (and other third-party services) communicate with eBay's platform. 

When trying to list to eBay, and your listing fails to post, you will see an API Error message on your Scheduled Listing page (noted in red) and a link that says "View Error" that gives a brief explanation as to why your listing was not posted. Error message counts are also noted at the top of most pages (the red number box) where it says "Notifications."  You will need to fix the errors in the listing (if possible) before it can be posted to eBay. You may also receive notices from eBay's API if your eBay account is not in good standing, or if you have reached your selling limit. Please contact eBay for questions regarding these types of error messages.

API Warnings (noted in the orange number box at the top of your Auctiva page) are also messages sent from eBay, but do not prevent your listing from posting to eBay and generally speaking, you shouldn't have to take further action.

International Site Visibility (ISV) is an eBay tool to provide your listings with added exposure. Visit eBay for more information on this feature: http://www2.ebay.com/aw/core/200805.shtml#2008-05-20104047.

Auctiva supports this eBay feature. If there are certain countries you are not willing to ship to, there are a couple of ways to exclude them when using Auctiva to create an eBay listing.

For example, you may want to state in your listing that you will ship to Europe, but want to exclude Italy.

The easiest way to exclude certain countries is to adjust those settings on your My eBay page:

1. Log into your eBay account.
2. Click on the My eBay tab.
3. Hover your cursor over the Account tab.
4. Click on "Site Preferences."
5. Locate the Shipping Preferences section and click "Show."
6. Find the "Exclude shipping locations from your listings" and click "Edit." You will then be able to exclude countries one by one or by entire regions.
7. Click "Apply" to save your preferences.

Note: when you create an exclusion list, you'll also need to set your global buyer requirements in your eBay Selling Preferences to block buyers who are registered in countries which you don't ship to.

To set your Global Buyer Requirements to block buyers who are registered in countries which you won't ship to:

1. Log into your eBay account.
2. Click on the My eBay tab.
3. Hover your cursor over the Account tab.
4. Click on "Site Preferences."
5. Locate the Buyer requirements and select Show
6. Click on Edit and check the box that says "Buyers in countries to which I don't ship"
7. Hit Submit at the bottom to save your settings

When creating a listing on Auctiva, you will see the following options in the Shipping tools section of our One-page Lister:

1. "Use my eBay shipping exclusion list." Selecting this option will apply the settings you have set on eBay (see above).
2. "Select locations to exclude." This will allow you to set the countries to exclude without going to eBay to do it. Click on the plus “+” sign to open a list of countries in that region and choose which those you wish to exclude.
3. "Do not exclude any shipping locations." By selecting this option, you are opting to not exclude any countries.

In order to use the "Contact seller for costs" international shipping option when listing through Auctiva, you will need to check the boxes next to the international destinations you are willing to ship to in the "Ship To Locations" section of our One-page Lister.

Any international destinations you select for which you do not make a specific international shipping service available will automatically show the "Contact seller for costs" shipping option when your item is posted to eBay.

In order to post a listing to the eBay UK site through Auctiva, you must first select "United Kingdom" from the drop-down menu labeled "eBay Site" in the upper right-hand corner of the listing creation page.

Once you have selected "United Kingdom" from the drop-down menu, the appropriate listing creation page will load and you'll be able to select categories and other options specific to that eBay site.

In order to post a listing to the eBay Australia site through Auctiva, you must first select "Australia" from the drop-down menu labeled "eBay Site" in the upper right-hand corner of the listing creation page.

Once you have selected "Australia" from the drop-down menu, the appropriate listing creation page will load and you'll be able to select categories and other options specific to that eBay site.

In order to post a listing to the eBay Canada site through Auctiva, you must first select "Canada" from the drop-down menu labeled "eBay Site" in the upper right-hand corner of the listing creation page.

Once you have selected "Canada" from the drop-down menu, the eBay Canada listing creation page will load and you'll be able to select categories and other options specific to that eBay site.

In order to post a listing to the eBay Germany site through Auctiva, you must first select "Germany" from the drop-down menu labeled "eBay Site" in the upper right-hand corner of the listing creation page.

Once you have selected "Germany" from the drop-down menu, the eBay Germany listing creation page will load and you'll be able to select categories and other options specific to that eBay site.

Get an overview of Auctiva's time-saving One-Page Lister and Seller Profiles so you can create accurate listings in minutes, and learn how to create new listings from those you already have saved. Reduce your workload by reading our "Creating Listings" tutorial.

Read step-by-step instructions on using Auctiva's time-saving One-Page Lister to quickly create new listings in our Auctiva's One-Page Lister" tutorial.

Enter your settings so Auctiva can automatically send your listing to eBay to post at the date and time of your choosing. Read full details in our "Scheduling Listings" tutorial.

Learn how to customize your listing templates and tailor them to your business to build your brand. Get step-by-step instructions in our "Customizing Listing Templates" tutorial.

Get step-by-step instructions to help you add an Auctiva listing template to your listings, even if you don't use Auctiva to list your products. Read full details in our "Using Auctiva Templates on eBay" tutorial.

Learn how to revise your eBay listings right from your Auctiva account with our revise live listings tool. See how you can edit up to 100 listings at once in our "Revising Your Auctiva Listings" tutorial.

See how you can easily edit listings you created with another listing service to ensure they appear properly when you post them using Auctiva. Read full details in our "Revising Your Auctiva Listings Imported From Another Service" tutorial.

Watch a demonstration of how to fill out the One-Page Lister to create and post new listings in minutes in our "Auctiva Lister" video tutorial.

Learn how to change your Emporium template easily to give your Auctiva Emporium a look that will appeal to your buyers. Get full details in our "How to Change the Auctiva Emporium Template" tutorial.

Easily apply eBay Store categories and/or combined shipping discounts to your Auctiva account with our step-by-step "Importing Your eBay Settings" tutorial.

Variations are product options that your customers can choose from when they are making a purchase from you. Multi-variation listings allow sellers to include multiple variations of a product in a single multi-quantity fixed-price listing, reducing their overall insertion fees. Buyers can select which option(s) of your product they want from drop-down menus before purchasing. Sellers will also save time and money by combining the variations of their product into one listing.

For example, if you have several sizes and colors of girl's Skechers shoes, you can create one multi-variation fixed-price listing that offers all the sizes and colors you have available in your inventory.

To learn more, read the rest of the FAQs on this subject, or read our tutorial.

Below, find the common terminology we use to within our Multi-Variation Tool and relevant help content.

Multi-Variation Listing:
A listing with several variations that a buyer can choose from is called a Multi-Variation Listing. For example, a single multi-variation listing that includes several T-shirts of many different sizes and colors

Variation:
A "variation" is a unique set of characteristics for a given product or listing. For example, a Women's shoe in size 8, colored red, and made of leather is a single variation.

Attribute:
An "attribute" is a type of characteristic of an item. Color, size, material and length are all attributes you might have for clothing, for example.

Option:
An "option" is a specific detail that you choose for an attribute. For example, let's say you have a quantity of sweaters (in red, blue and green) for which you create a Multi-Variation listing. The "Color" is the attribute and the specific colors are the options.

Currently, multi-variation listings can be created in the following categories: Baby; Clothing, Shoes & Accessories; Crafts; Health & Beauty; Home & Garden (most sub-categories); Jewelry & Watches; Pet Supplies and Sporting Goods.

Note that not all sub-categories are supported. You can use eBay's category lookup tool http://pages.ebay.com/sellerinformation/growing/variationtable.html to find out if listings with variations are available in your category.

Auctiva's Multi-Variation Listing Tool is available to users on an Unlimited/Advanced or higher plan, as well as to new users on their 30-day free trial.  Users on Auctiva's Free or Basic/Starter plans do not have access to the Multi-Variation Listing Tool.  An informative video about this tool is available here.

Our Multi-Variation Tool has been designed to be time-saving, easy to use, and integrated with our already popular One-Page Lister.

For more detailed instructions, read our tutorial.

Simply click on the Add/Edit Variations button on the Lister (below the category selection box) and the Create Listing Variations page will load. Make your revisions and click on the Done button to be taken back to the Lister.

Learn how to create one listing for multiple similar items such as shirts or shoes. Get step-by-step instructions for using Auctiva's Multi-Variation Tool to create several variations at once, or see how you can create these manually. Read full details in our "Creating Multi-Variation Listings" tutorial.

In order to post a listing to the eBay Motors site through Auctiva, you must first select "eBay Motors" from the drop-down menu labeled "eBay Site" in the upper right-hand corner of the listing creation page. If you would like to post to eBay Motors - Parts & Accessories, that option can also be found in the same drop-down menu.

Once you have selected either "eBay Motors" or "eBay Motors - Parts & Accessories" from the "eBay Site" drop-down menu, the appropriate listing creation page will load and you will be able to select categories and other options specific to the selected site.

Listing using eBay’s Parts Compatibility feature will allow buyers to search for parts and accessories using basic information about their car or truck. The listing will also have a compatibility tab that will list all of the vehicles a particular item will fit. You will no longer need to include a list of compatible vehicles in your listing title, and instead can use the space to include the products’ brand, part type, part number, etc.

To download eBay's Master Vehicle list for your reference, click here.

1. To create a listing using Parts Compatibility, on the lister page select eBay Motors US-Parts & Accessories.
2. Select the category. If the category selected supports Parts Compatibility, a link will appear below the category box. If there is no link to enter Parts Compatibility, then the category does not support that feature at this time.
3. Click the "Parts Compatibility" link.
4. Search for, and select, your part or accessory (Search fields will vary for different categories).
5. After you have selected the correct part and reviewed the list of compatible vehicles, click the Confirm button.
6. If you can’t find the part or accessory in eBay’s catalog, enter your own manually by clicking the "Enter Compatibility Information Manually" link.

   1. Select the year, make, model, etc. that your part is compatible with and click the "Add" button to the right.

      Note: You must make a new entry for each year, make, model, etc. of vehicle that your part is compatible with. For example, if your part is compatible for 2002-2005 Ford F-150 pickups, you need to make four entries: one for each year 2002, 2003, 2004 and 2005.

   2. When you are done entering your compatibility information, click the Finish button.
7. Once your Parts Compatibility information is entered (either by selecting it from eBay’s catalog or by entering it manually), you will be taken back to the lister page to complete your ad as usual.

More information about Parts Compatibility is available at the following links:

• http://pages.motors.ebay.com/compatibility_faq/index.html
• http://apps.motors.ebay.com/compatibility/
• http://apps.motors.ebay.com/compatibility/pdf/Collateral_Booklet_5.5x8.5_digital.pdf

A profile is a way to save commonly used information so that it can be easily loaded into the lister page, saving you the trouble of entering the same information over and over again each time you create a listing.

First, you have to decide if you want to; A) Quick Start create a Master Profile and its' sub-profiles with minimal clicks, or: B) Take Your Time and make individual profiles for each of the sub-sections of our lister page: Item Details, Marketing, Shipping, Checkout, Seller Details (used only when you use a template), and Auto-Relist .

1. For a Quick Start A): Go to your Saved Listings page and locate a listing from which you would like to make a profile. (This Profile will need secondary editing)
2. Tick the box next to the image, followed by clicking the 'Create Profiles' button at the top of the section.
3. From the 'Create Profiles' pop-up, tick either box below 'Master' and edit the Profile Name to something specific regarding the profile, followed by clicking the 'Create' Button.
4. The 'Create Profiles' confirmation pop-up will display confirmation information, and you will close that tile by clicking the 'Close' button.
5. That Master Profile will contain all of the details from the initial listing, so it is a good idea to visit the Profiles tab and edit your Item Details profile to remove unwanted content prior to employing the new Master Profile.

1. If you want to Take Your Time and follow path B): Start by clicking on the Profiles tab.
2. Because Seller Details profiles and Auto-Relisting profiles may also be included when creating an Item Details profile, you may want to create those profiles first. If not, you may skip to the Item Details section below (5).
3. Click on the Seller Details Profiles link and fill in the Payment, Shipping, About Us, Terms of Sale and Contact Us information you would like to have show up within the template on your listings. Save your work.
4. Click on the Auto-Relist Profiles link and set-up your preferences on how you would like your listings to automatically relist after they close. Auction items relisted through Auctiva will be eligible for reimbursement of eBay relisting fees according to eBay rules and regulations http://pages.ebay.com/help/sell/relist.html.
5. Click on the Item Details link and enter any information in that section that you'll want to load into your listings. Most of the information in the item details section will vary from listing to listings, so take care to only enter information you want to include in all listings created from the profile including; Templates, Seller Details and Auto-relisting profiles. Once you have filled out this information, name your item details profile and save.
6. Click the Marketing Tools link on the profiles page. Check the box next to each of the eBay marketing options you would like to use in your listings, name your marketing tools profile and save. Remember that the ($) means that eBay charges a fee for that service.
7. Click the Shipping link on the profiles page and enter your shipping information. Name your shipping tools profile and save.
8. Click the Checkout link on the profiles page and fill out your checkout information. Name your checkout profile and save.

Once you have saved all of these profiles you need, you can combine them into a master profile.

1. Hover your mouse over the Profiles tab and click on the Master link
2. Select each of the 4 profiles you just created from their respective pulldown menus
3. Name your master profile, and save

You can load your master profile or any individual profile at the beginning of creating your listing and all the profile information will be loaded into the lister. Just select your master profile from the master profile pulldown menu at the top right of the lister page and click Load.

You can also load your master profile initially by using the Create a listing from Master Profile link, which can be found under the Listings tab. Just select the appropriate master profile from the pull down menu and click load and the lister page will load complete with all of the information contained in the master profile.

An Auto-Relist profile allows you to set your preferences regarding when and how certain listings should be relisted to eBay when they close. Once set, items using an Auto-Relist profile will automatically relist on eBay based on your preferences.

1. Hover your mouse over the Profiles tab and click on the Create New link in the Auto-Relisting section.
2. In the "I Want to Auto-Relist if:" section, choose when you would like to have items relist. It is up to you when you would like to have your items relist. Perhaps you only want to apply this auto-relist profile when an item sells because you have a lot of them in stock, or maybe you want apply it when doesn't sell in order to get an eBay relisting credit. This is the section where you set those parameters.
   • "Any items have sold" applies when you have sold at least one item on a listing with this auto-relisting profile associated.
   • "All items have sold" applies when you have sold all items on a listing with this auto-relisting profile associated.
   • "None of the items have sold" applies when you have not sold any items on a listing with this auto-relisting profile associated.
3. In the "When I Auto-Relist" section, choose if you would make any changes to your listings when you relist items.
   • Most people will want to relist without making changes to the listings. However, you can choose to lower the start price, change the listing duration and change the quantity, though these choices are not typical and require more planning.
   • You can choose any combination of the three changes we offer. You will have to specify "Any items have sold", "All items have sold", or "None of the items have sold" for each requested change.
4. In the "Recurrence: When to Start and Stop Auto-Relisting" section, choose when you would like to start and stop these relisting preferences on your closed items.
   • Most people will want to relist immediately after a listing ends and continue until cancelled. However, you can choose specific start and stop criteria, though these choices are not typical and require more planning.
   • In the "Start Auto-Relisting" section, you can choose one start criteria.
   • In the "Stop Auto-Relisting" section, you can choose any combination of the three choices we offer. If you do not provide stop criteria, this profile will continue auto-relisting indefinitely.
5. Give your Auto-Relist profile a meaningful name and save.

Note: Remember that this is a profile so it can be acting on many listings simultaneously.

Seller Details profiles contain information ranging from 1 to 5 different categories; you decide which categories to include:

• Payment
• Shipping
• About Me
• Terms of Sale
• Contact Us

The elements you choose for your Seller Details profile will each appear as a different section in your listings template.

Note: You must be using a template for Seller Details to show on your listing.

1. Hover your mouse over the Profiles tab and click on the Create New link in the Seller Details section
2. An interface will appear with a tab for each section
3. Type within the box any information concerning the section you are in
4. Click the Next button, or move through the sections using the tabs
5. Click the Save and Exit button; you will be prompted to give your Seller Details profile a name before saving and exiting
6. Tip: If you wish to leave a particular section out, simply don't type anything in the box. Sections you leave blank will not be included on your template.

1. You must first choose a template to use before a Seller Details profile can be inserted into a listing
2. Once a template has been selected, choose your Seller Details profiles from the drop-down menu on the right
3. Enter a Template Title in the box provided if you wish; this title will appear as part of the template. If you do not specify a Template Title, your eBay title will be the default.

Read step-by-step instructions for creating a Checkout Profile to easily add your checkout preferences to future listings. Get full details in our "Create a Checkout Profile" tutorial.

Learn how to save your shipping preferences so you can easily add this information to your listings with a few clicks. Auctiva lets you create as many Shipping Profiles as you need. Learn how in our "Create a Shipping Profile" tutorial.

Save the marketing features you use most, such as bold and international visibility, so you can quickly add them when you create new listings. Read details in this tutorial.

Save your payment, shipping, About Us, Contact Us and Terms of Sale information by creating a Seller Details Profile, and add this information to your listings with a few clicks. Get full details in our "Create a Seller Details Profile" tutorial.

Save your payment, shipping, About Us, Contact Us and Terms of Sale information by creating a Seller Details Profile, and add this information to your listings with a few clicks. Get full details in our "Create an Item Details Profile" tutorial.

Enter criteria so your items can automatically be relisted if they don't sell. Get step-by-step instructions in our "Create an Auto-Relist Profile" tutorial.

Learn how to combine your Profiles into a Master Profile, so you can enter all your listing information with just a few clicks. Learn how to create multiple time-saving Master Profiles in our "Create a Master Profile" tutorial.

See firsthand how to create all of Auctiva's time-saving Profiles to quickly add the information you use most to your listings, reducing your workload. Full details in our "Introduction to Profiles" video tutorial.

Items relisted through Auctiva will be eligible for reimbursement of eBay relisting fees according to eBay rules and regulations http://pages.ebay.com/help/sell/relist.html.

Yes, you may edit listings and schedule posting times when you relist items. When you relist, you have the option to do a Bulk Relist, which allows you to edit certain fields of several listings at once. If you want to edit the description, template and other details of a listing, click the Edit and Relist link to the right of the closed listing.

Note: The Edit and Relist tool may only be used to edit one listing at a time.

Only listings that were originally created in Auctiva and have the associated listing in the Saved Listings folder can be edited in the Bulk Edit mode. Listings that have been closed more than 90 days on eBay cannot be "relisted." You will need to find the listing in your Saved Listing folder and post it as a new listing to eBay.

To do a basic Bulk Edit to revise the title, quantity, start price, Buy It Now price, reserve price or duration:

1. Go to your Closed Listings page.
2. Check the box next to the listing(s) you want to edit.
3. Click the "Bulk Relist" button at the top of the closed listings box.
4. This will take you to the Schedule Relisting page. Click the "Edit Items" box in the upper right.
5. The editable fields will appear. Make your changes.
6. When you are done, select the "Relist Now" option, or select "Schedule Relist" to have your item(s) relisted at a later date/time.

To do an Advanced Edit of a Closed Listing:

1. Go to your Closed Listing page.
2. Find the listing you want to edit and click the "Edit and Relist" link to the right of the item.
3. This will take you to a page that looks similar to the original listing, where you can edit most fields.
4. When you have made your changes, click the "Relist Now" button to automatically submit the relisting to eBay, or click the "Schedule Relist" button to schedule the date/time to submit to eBay.

Note: eBay insertion fee credits may not be issued if certain changes are made when relisting. For more information about listings that are eligible for the insertion fee credit, click here.

1. Locate the listing(s)* in your Closed Listings folder and click the checkbox to the left
   *You may choose up to 100 closed listings at a time to relist. Make sure you are displaying 100 items/page and then click the checkbox in the blue header to mark all the listings on the page.
2. Once you have chosen all the listings you would like to relist, then click the Relist button.
3. This will take you to a new page with a list of all the items you would like to relist.
   Note: Items associated with Auto-Relist profiles can be manually relisted but can cause problems with the operation of the Auto-Relist profile. We recommend you do not manually relist items that have an Auto-Relist profile associated.
4. Click the Edit Items button in the top right corner, if you would like to edit any of the fields on that page. You will see edit boxes appear with the current information pre-populated. Edit the records as needed.
   Note: If you make a change to a record you will see a blue asterisk (*) icon appear next to the record.
5. Click the Relist Now button if you would like them all to relist immediately. Your items will relist and will show the new item number.
6. Click the Schedule Relist button if you would like to schedule when your items will relist.
7. Set the Post Date, Start Time, Schedule Type and Retry Time.
8. Click the Apply Changes button to see your changes reflected in the post times below.
9. Use the arrow buttons on the right to move listings up or down in the posting order.
10. Once you are satisfied, click the Schedule button and your listings will post according to the schedule you set.

• Items relisted through Auctiva will be eligible for reimbursement of eBay relisting fees according to eBay rules and regulations http://pages.ebay.com/help/sell/relist.html.
• If you manually relist an item that is associated with an Auto-Relist profile, you could adversely affect how the Auto-Relist profile operates. We recommend you do not manually relist items that have an Auto-Relist profile associated.
• Only items relisted through Auctiva will show as such on the Closed listing page. Items relisted elsewhere (e.g. on eBay itself) will not display relisting information on the Closed listing page.

You can create an Auto-Relist profile so you can set your items to relist based on a set of criteria of your choosing.

1. Hover your mouse over the Profiles tab and click on the Create New link in the Auto-Relisting section
2. In the "I Want to Auto-Relist if:" section, choose when you would like to have items relist. It is up to you when you would like to have your items relist. Perhaps you only want to apply this auto-relist profile when an item sells because you have a lot of them in stock, or maybe you want apply it when doesn't sell in order to get an eBay relisting credit. This is the section where you set those parameters.
   • "Any items have sold" applies when you have sold at least one item on a listing with this auto-relisting profile associated.
   • "All items have sold" applies when you have sold all items on a listing with this auto-relisting profile associated.
   • "None of the items have sold" applies when you have not sold any items on a listing with this auto-relisting profile associated.
3. In the "When I Auto-Relist" section, choose if you would make any changes to your listings when you relist items.
   • Most people will want to relist without making changes to the listings. However, you can choose to lower the start price, change the listing duration and change the quantity, though these choices are not typical and require more planning.
   • You can choose any combination of the three changes we offer. You will have to specify "Any items have sold", "All items have sold", or "None of the items have sold" for each requested change.
4. In the "Recurrence: When to Start and Stop Auto-Relisting" section, choose when you would like to start and stop these relisting preferences on your closed items.
   • Most people will want to relist immediately after a listing ends and continue until cancelled. However, you can choose specific start and stop criteria, though these choices are not typical and require more planning.
   • In the "Start Auto-Relisting" section, you can choose one start criteria.
   • In the "Stop Auto-Relisting" section, you can choose any combination of the three choices we offer. If you do not provide stop criteria, this profile will continue auto-relisting indefinitely.
5. Give your Auto-Relist profile a meaningful name and save.

Note: Remember that this is a profile so it can be acting on many listings simultaneously.

Yes, you can edit an auto-relist profile at any time, provided the profile is not being used in an active or scheduled listing.

If a saved listing contains an auto-relist profile that you have recently revised, those changes will not be applied to the listing. To have the revised auto-relist profile reflected in the listing, you will need to cancel the auto-relist profile in the saved listing and then apply the newly revised auto-relist profile to the saved listing.

To ensure an item with an auto relist profile does not relist automatically when the listing ends, you must remove the auto relist profile from the Item. Check the box next to the item on your Active Listings page, and click the "Stop Auto Relist Profile" button.

Once you have gone through this process, you should see a red message indicating "Auto Relist Stopped" below the item on your Active Listings page.

If you tried to relist an item that is older than 90 days, you may receive an API error message that says: "This item cannot be accessed because the listing has been deleted, is a Half.com listing, or you are not the seller."

EBay only keeps a listing on file for 90 days, so when you try to "relist" an item, their system will not have a record of the original listing, thus the reason for the error message.

To relist the item, you will need to find the original Saved listing you used to list it onto eBay and launch it again, or create a whole new listing.

CSV (Comma Separated Values) reports are designed to allow you to track your listing data. CSV files can be opened in applications like Microsoft Excel, for example, and allow you to sort, organize, make graphs and create views of your data.

Using the CSV Reports page is very simple.

1. Hover your mouse over the eBay Sales tab and click on the CSV Reports link (under "Tools.")
2. Click the desired report tab (Active Listings, Scheduled Listings, Closed Listings or Transactions.)
3. Then, select the data you wish to appear in your report. You can select the maximum number of records you would like to see in the report, up to 1000. For Closed Listings and Transactions, you may select a specific date range for the report, going back at most 90 days.
4. Finally, click the Download Report button and you will be prompted to save or open your report.

Please note: The reports page will only allow one report download every two minutes so please be patient when requesting multiple reports.

CSV reports can include various data about your Active listings, Scheduled listings, Closed listings and Completed Sales Transactions.

• Active Listings fields you can include are: Title, eBay Item Number, Quantity, Hits, Bids, Watches, Current Bids, High Bidder and End Date
• Scheduled Listings fields you can include are: Title, Posting Time, Quantity, Start Price, Reserve, and Buy It Now price
• Closed Listings fields you can include are: Title, eBay Item Number, Format, Quantity, Start Price, Hits, Watches, Bid Count, High Bid, and End Date
• Transactions (Sales) fields you can include are: Title, eBay Item Number, Buyer E-mail, Quantity, Sale Date, Payment Status, Item Price, Amount Paid (total), Payment Type and Payment Date

Your Auctiva/eBay/PayPal payment and shipping information is automatically synchronized on your eBay Sales page when available (some events such as cleared eChecks cannot be reconciled in real time).

However, when you mark an item as "shipped" directly on eBay, or print a label on eBay, the tracking icon on the Sales page in Auctiva will not automatically be updated. You must click the tracking icon to update the information within your Auctiva account.

The most likely reason your combined transactions are not showing up as such on your Auctiva Sales page is that you have not set your eBay account to combine payments.

To combine payments on eBay:

1. Go to your My eBay page on ebay.com.
2. Click on the My Account tab.
3. Select "Site Preferences."
4. Under "Shipping Preferences" click the Edit button to the right of "Offer combined payments and shipping."
5. Make your changes and click Save.

To mark a transaction as paid (or shipped), go to your Sales page, select one or more transactions, and click on the Mark as Paid or Mark as Shipped button at the top of the page.

You can print a customized packing slip from your Sales page. The packing slip can include your logo and even a personalized message.

To print a packing slip:

1. Hover your mouse over the eBay Sales tab and click to view "All" transactions.
2. Locate the transaction you wish to print a packing slip for and click on the "More Details" button.
3. Click the blue "View Packing Slip" button on the bottom right.
4. If you have previously uploaded a logo to your Auctiva Emporium, it will load automatically at the top of your packing slip. You can choose to not show your logo by unchecking the box at the bottom that says "Show/Print Graphics Logos."
5. If you want to add a custom message to the packing slip, just type it in to the text box below the Items Purchased summary.
6. When you are satisfied with your packing slip, click on the "Print Packing Slip" button on the bottom.

You can enter a UPS, FedEx, USPS or other major carrier’s package tracking or delivery confirmation information in your Auctiva account to be submitted to eBay. Once submitted to eBay, your buyer will be able to see the information in their eBay account.

To enter your packages’ tracking/delivery confirmation number in bulk:

1. Go to your Sales  page and view All transactions.
2. Check the box next to each transaction for which you need to enter information.
3. Click on the  “Edit Tracking Info” button in the header (just above your list of transactions.)
4. A window will open and you can enter the tracking/delivery confirmation and carrier details in the appropriate boxes for each transaction. When complete, click on the "Submit Tracking Info" button.
5. If the numbers were successfully submitted to eBay, the window will close and you will see a green confirmation message at the top of the Sales page.
6. The tracking/delivery confirmation numbers will be updated on eBay (this may take a few minutes.)

To enter your packages' tracking/delivery confirmation number for a single transaction:

1. Go to your Sales  page and view All transactions.
2. Click the "Add Tracking Info" button to the right of the transaction (resembles a pawprint.)
3. The transaction window will expand and you can enter the tracking/delivery confirmation and carrier details in the appropriate boxes.
4. If your transaction has multiple tracking/delivery confirmation numbers, simply click the "Add Another" link next to the carrier box to open a new set of tracking/delivery confirmation and carrier boxes.
5. When complete, click on the "Submit Tracking Info" button.
6. If the numbers were successfully submitted to eBay, the window will close and you will see a green confirmation message at the top of the Sales page.
7. The tracking/delivery confirmation numbers will be updated on eBay (this may take a few minutes.)

Purchasing Auctiva Shipping Insurance is easy to do, either one policy at a time or in bulk. Our Sales page makes it easy to purchase and manage your insurance policies by including the policy info within the page.

To purchase insurance from the Sales page:

For single transactions:

1. Click the "Purchase Insurance" button to the right of the transaction.
2. The transaction will expand with a summary of the purchase price, shipping cost, tax, etc.
3. After reviewing the cost of the policy, click the "Purchase Insurance" button at the bottom of the transaction window.
4. A confirmation window will appear with a link to view the policy details if necessary.

For multiple transactions:

1. Check the box to the left of each transaction you want to purchase insurance for.
2. Click the "Purchase Insurance" button at the top of the Sales page.
3. After the policies have been successfully purchased, a confirmation message will appear at the top of the Sales page.

You can search for a specific transaction by the Item Title, Item Number, Buyer ID or the Buyer's Email.

To search for a transaction:

1. Go to your new Sales page.
2. Locate the Search box in the upper right-hand side.
3. Enter text you wish to search for, and select what field to search from the drop-down menu.
4. Hit the Search button.
5. You may need to adjust the "Sales from last XX days" drop-down menu if you cannot find the transaction.
6. Transactions that fit your search criteria will be displayed.

Items you are no longer selling will be removed from your scrolling gallery automatically, but if you would like to expedite their removal, you can make them hidden.

1. Hover your mouse over the Stores tab and click on the Manage Items link
2. Check the box of each item you would like to hide from your Auctiva Scrolling Gallery
3. Click the blue Make Hidden button

Items that are made hidden will not be shown in your scrolling gallery the next time it refreshes, which it does about every 2 hours.

There are two ways to determine which items display in the Auctiva Scrolling Gallery--you can specify the display settings and choose to either have items displayed in the order of listings ending soonest first, or in a random order.

If you like, you can choose to hide or feature certain items on the Scrolling Gallery. Hidden items will never appear on the scrolling gallery. Featured items will be selected to appear over non-featured items.

1. Hover your mouse over the Stores tab and click on the Manage Items link
2. Check the box of each item you would like to hide or feature from your Auctiva Scrolling Gallery
3. Click the blue Make Hidden button to hide items or click on the blue Add Featured button to feature items.

Items that are hidden will not be shown in your scrolling gallery the next time it refreshes.

Yes, you can. Go to the Edit Scrolling Gallery page (or hover your mouse over the Gallery tab and click on the Manage link). You can read the Scrolling Gallery Customizations tutorial for more information about changing the type of scrolling gallery, its position, colors, text, and even how items are selected to display in your Scrolling Gallery.

Yes and no. Adult images will only appear in the scrolling galleries on adult listings. If you sell in both adult and non-adult categories, your adult images will not show in the scrolling gallery on non-adult listings.

Yes, you can. Go to Edit Scrolling Gallery, then:

1. In the Choose Style tab, click on the Scrolling Gallery thumbnail image that you would like to use. A preview of your selection will display. Note: The Vertical Scrolling Gallery orientation will only work for listings posted through Auctiva. For all imported listings, the Vertical Scrolling Gallery will be appended to the bottom of the listing.
2. Click on the "Text & Placement" tab in the Scrolling Gallery Editor page.
3. In the Placement section, choose where you would like the scrolling gallery placed in the listings.
4. Click the Save button to save your changes.

Please note: This will not alter the placement of those scrolling galleries already in active listings.

Our listing maintenance, which updates title, current price, high bidder, high bidder feedback, bid count, currency, and end time on your active listings page is done about every 6 hours.

Once your updated prices are reflected on your active listings page, they should be displayed in your scrolling gallery the next time it refreshes, which it does about every 2 hours.

To remove the scrolling gallery from your active listings you must delete the scrolling gallery HTML from the HTML description using eBay's Revise Item form.

1. Find the listing you would like to edit on eBay.
2. Click on the link to Revise the item.
3. Scroll about 1/3 down the page to the “Description” section and click the “HTML” tab on the editor.
4. Hold "CTRL" and press "F" to initiate a “Find” command in your internet browser.
5. When the find box comes up type and find the first instance.
6. Use your mouse to highlight the tag and all of the HTML after it until you see the tag. Take care not to delete anything before or after the and tags.
7. Delete all of the html code between the two tags, as well as the two tags.
8. Repeat the previous steps for any additional and tags in your description's html.
9. Save your changes with eBay.

You can also contact our Customer Support  to remove the gallery in bulk from your active eBay listings.

The HTML code used to generate your Auctiva scrolling gallery is available within your account in case you would like to manually incorporate it into a template or the descriptions of your listings. This code can be accessed by mousing over the "Gallery" tab, and selecting the "Get HTML" option.

Get step-by-step instructions for customizing Auctiva's Scrolling Gallery, a great cross-promotional tool for your items. Read how to change your gallery's colors, text and type to complement your listings in our "Customizing the Scrolling Gallery" tutorial.

Get an in-depth look at the Auctiva Scrolling Gallery, a powerful cross-promotional tool. This customizable tool will display up to 16 items so buyers can see what else you have for sale. Learn more in our "The Scrolling Gallery" video tutorial.

Sellathon Counters originally tracked "hit" counts for eBay listings. Because the Sellathon Counter code contained active content, it's no longer supported and has been replaced by the Auctiva ViewCounter.

If you already have an existing Sellathon account, you can safely cancel your existing PayPal billing agreement.

1. Log in to your PayPal account.
2. Under the My Account tab, click Profile.
3. Click the My Money link in the left-hand column.
4. Find the My preapproved payments and click the Update link.
5. Locate the Sellathon preapproved payment plan and click on it.
6. Click the Cancel link on the Billing Details page.

Your Auctiva Emporium is a collection of all your active listings (auction and fixed price listings.) You can customize the appearance of your emporium, drive traffic to it by using its included blogging feature, and even assign a custom domain to it, which you can then promote to increase sales.

Auctiva Emporiums are not replacements for eBay Stores but rather a tool for promoting all your active listings.

You can find the address of your free Auctiva Emporium by logging into your account and navigating to your Account Dashboard.

No, this is not a possibility at this time.

Yes, click the Stores tab. From there you can customize each aspect of your emporium by using the links in the box on left.

Yes and no. Because eBay can age verify and we can't, customers to your Auctiva Emporium will see a thumbnail picture indicating that the item is an Adult Item instead of the actual adult item image:

A blog is basically a type of journal or newsletter that is frequently updated and intended for general public consumption. In the case of your Auctiva Emporium, a blog is like having a Web conversation with your customers. You write a blog, they read it and comment on it. If your blogs are interesting and relevant, you give your customers a reason to come back.

Blog about your featured items, or about your expertise on a certain topic related to your business. Make sure to include keywords that relate to your emporium to help Google rank you higher. And remember, you can attract repeat customers with interesting, relevant blogs.

A domain name is a unique name that identifies your Web site to users. Your Auctiva Emporium can have as many legitimate domain names as you would like, giving your customers many different ways to access your emporium. Or, you can have just one domain name. It is your choice.

We give you a default domain name for when you first sign up. Your domain name is right underneath your emporium thumbnail on the Stores landing page. If you like your default as it is, then the next step is to promote it! Check the Stores landing page for promotion information. If you don't like it, click on the Manage Domain link also on the Stores landing page to read about your other choices.

If you already own a domain name, and would like to associate it with your Auctiva Emporium,

1. Hover your mouse over the Stores tab and click on the Domains link
2. Click the [Configure an Existing Domain] link and add it to your list

Now you can either have your domain point directly at your emporium, or you can use a subdomain. Without getting technical, a subdomain basically acts like another page on your Web site even though it is a Web site all its own. Click here for PDF instructions on pointing your domain directly to your Auctiva Emporium or making it a subdomain of your existing Web site.

This Auctiva purchased domain name will be good for the term of one year - USA and two years - UK. At the end of each term, you will receive an e-mail detailing the options for your domain name.

Your Auctiva purchased domain name will be managed solely by Auctiva and it will point to your Auctiva Emporium.

You may buy the domain name outright from Auctiva at anytime for a fee. When buying the name outright from Auctiva, you will need to have your own eNom account. Once payment is made to your Auctiva account, we will then push the domain name to your eNom account. If you would like to do this, please file a support request.

RSS (Really Simple Syndication) is an easy way to track when a Web site updates. Web sites can provide an RSS "feed" to users allowing the users to keep up to date on changes to the site. Auctiva sellers use RSS as a way to keep their customers up to date on items that they have for sale.

Users can access RSS in several different ways. Modern Web browsers, such as Firefox or Internet Explorer, can create a "live bookmark" which displays RSS feeds in the same way other bookmarks display. To bookmark a Web sites RSS feed in Firefox or IE simply go to the url of the feed and bookmark it as you would any other page. Users can also monitor RSS feeds using stand alone feed readers, sometimes called aggregators. Stand alone readers offer a more interactive RSS experience, providing more options on how to view RSS feeds and what can be done with the data they contain.

Learn how to personalize your Auctiva Emporium header to display your logo and build your brand. Get complete details in our "Adding an Auctiva Emporium Logo" tutorial.

Learn how to specify which of your items will appear in your complimentary Auctiva Emporium. By default, all your eBay listings will show up here, but our "Editing the Emporium Items" tutorial will show you how to omit selected listings.

Giving customers a way to contact you is a must for good customer service. Learn how to add this information to your complimentary Auctiva Emporium so shoppers can ask questions and communicate easily with you in our "Adding Contact Us Information" tutorial.

Give buyers information about you and your business to increase your business' credibility among shoppers. Get step-by-step instructions on how to add this information to your Auctiva Emporium in our "Adding About Us Information" tutorial.

Make your items easier for search engines to find by adding Meta tags to your Auctiva Emporium. Get step-by-step instructions on how to add these in our "Adding Meta Tags" tutorial.

Learn how to add search categories to your Auctiva Emporium to help buyers easily find what they're looking for. Get full details in our "Adding Search Categories" tutorial.

Add a blog to your Auctiva Emporium to build credibility among shoppers and promote your items. Blogs are also a good way to provide new content that search engines can index, helping drive traffic to your items. Learn more in our "Adding a Emporium Blog" tutorial.

Add a custom domain to make it easier for buyers to remember the URL of your Auctiva Emporium or Auctiva Commerce Store. Learn how to add one of these in our "Adding a Custom Domain Name" tutorial.

MyStoreRewards is an optional reward program used by sellers to drive repeat sales from their buyers. When you are enrolled in the program and a buyer makes a purchase from you, they are sent an email to opt-in to your rewards program. Buyers who choose to opt-in will receive periodic updates via email promoting your eBay items, with offers for future rebates when they make repeat purchases from you. Sellers choose the amount of the rebate rewards given to buyers and fund the rebates with their own PayPal account.

Note: This program is not available to users on the Free Tools Plan.

Nearly all major department stores, grocery stores, gas stations, airlines, hotels, etc. offer some sort of rewards program to their frequent customers. You can use MyStoreRewards to offer your own turn-key reward program. MyStoreRewards is a powerful, flexible and inexpensive program perfect for the online seller with one employee or 1,000 employees.

MyStoreRewards is very simple to operate and is very inexpensive. As long as you accept PayPal payments, in just 10 minutes, can use MyStoreRewards to drive repeat sales and grow profits.

It's easy! You simply place a few lines of HTML code on your listing (either manually or let us do it automatically for you.) The code shows a small banner image near the bottom of your eBay listings. This image must be shown to your buyers before they pay, and starts the process by telling your buyers they can join your MyStoreRewards program when they pay with PayPal.

The MyStoreRewards system will do everything else for you. We start by sending your buyer an invitation email to join MyStoreRewards. Once your buyer joins your MyStoreRewards program by clicking the link in the email, MyStoreRewards helps you drive repeat sales by automatically sending your opted-in buyers a periodic update email reminding them that they will automatically get a reward when they make a repeat purchase from you.

YOU choose how frequently to send periodic reminder emails. You also choose how much rebate rewards to give your buyers for purchases.

Once you have automated the rewards payment, the system takes care of itself. Whenever your buyer opt-in to your MyStoreRewards program and whenever your buyer makes a qualifying repeat purchase, MyStoreRewards will automatically process the reward rebate for you. You won't need to do a thing.

Rebate rewards are sent only after your buyer pays for their purchase. All rebate rewards are issued within 72 hours via PayPal when you have automated your rewards payment. You will see every rebate reward transaction in your Auctiva account as well as your own PayPal account. You can change anything or everything in your MyStoreRewards program at any time.

There are no hidden costs to use MyStoreRewards. YOU decide the rebate amount that you want to give your buyers (the default is set to 2% at time of opt-in and 3% for future purchases) and you will see each rebate deducted from your PayPal account when you have automated your payments (a small fee may apply - check your PayPal account settings for details.) Cancel your program at any time by going to your My Account tab and clicking on the MyStoreRewards link (under Settings).

The easiest way to have the banner automatically appended to your listings is to enable the Auto Append feature. To enable the Auto Append:

• Hover your mouse over the My Account tab and click on MyStoreRewards (under Settings.)
• At the top of the MyStoreRewards page you will see a box that says Append to Listings.
• To enable Auto Append, click the "Turn Auto Append On" button.
• To disable Auto Append in the future, click the "Turn Auto Append Off" button at the bottom of the page.

Alternatively, you can add the banner on a per-listing basis (if you have Auto Append turned off.) When creating a listing, below the Description Editor box you will see the MyStoreRewards heading with a check box to append the MyStoreRewards banner to your listing.

Yes! You can customize the background and border color of the MyStoreRewards promotion banner that will appear in your eBay listings. Go to the My Account tab and select MyStoreRewards (under Settings.)  Then on the MyStoreRewards Home page, click the  "Change Service Settings" link. This will take you to your Service Settings page where you can customize the look of your banner. Click the "Save Settings" button at the bottom and your changes will be shown on the banners that are appended to your listings.

By default, your reward rebates are set to give buyers a 2% reward when they join your program and to give a 3% reward on their total payment when they return for a repeat purchase. Rebate rewards are calculated on the total payment your buyer makes (including shipping and handling). However, you can change the MyStoreRewards rebate reward percentages at any time to any percent you choose.

You can change your MyStoreRewards offers as frequently as you wish by returning to the MyStoreRewards home page.  To reach the MSR home page, hover your mouse over the My Account tab and click on the MyStoreRewards link under Settings. In the Service Settings box click the Change Service Settings link to update your reward amounts. MyStoreRewards is your store reward program. We encourage you to test various MyStoreRewards amounts and emails to see what works best for you and your buyers.

During sign-up, you will receive information on how to set-up your PayPal account to automate reward payments to your buyers. You can also set up automated reward payments at any time by going to the MyStoreRewards home page and clicking on the Automate Rewards Payment link.

If you have set-up automated reward payments, your MyStoreRewards program will issue your buyer rebate rewards directly from your PayPal account to your buyer's PayPal account. If you choose to not automate your rewards payment, you will have to issue the rewards manually via PayPal.

Yes. Sellers have the option to put in a maximum reward limit per buyer per 24-hour period. By default, the limit is set at $10. To change the reward limit, go to your MyStoreRewards home page and in the Service Settings section, click the Change Service Settings link.

For example, if you are offering a 5% reward and a buyer purchases a $1,000 item and you have your reward maximum set at $10, the most the buyer will receive is $10.  We explain this to your buyers in the rules of the program and we remind them of it in emails we send them. We allow you to limit the reward because we know sellers often cannot afford to give high-dollar rewards on high-dollar items.

Before you issue a return to a buyer who has paid with PayPal, you should check to see if the buyer received a rebate reward. If so, simply refund the expected amount less the rebate reward. For example, if your buyer paid $100 for an item and received a $2.00 reward rebate from you, and then the buyer returns the item asking for a refund, you should send the buyer only $98.00 to complete the refund. Your buyer is notified this will happen when they join your MyStoreRewards program.

We issue your buyer rewards in the same currency as the buyer paid. If you are a US seller and have a Canadian buyer, that buyer may pay for your item in Canadian dollars, but PayPal automatically exchanges the currency back into US dollars to pay you. This works well for both parties because, as far as you both think, you are only operating in your own currency. However, when we issue rewards, we make the reward payment in the buyer's original currency.

To properly issue the reward to your buyer, you need foreign currency balances in your PayPal account. You will get an email notifying you of foreign currencies BEFORE they are issued. When you get the email, ensure that your PayPal account has the required currency balance available. The steps to do that are below:
 

•  Log-in to PayPal. Click on the "Profile" link in the main header bar. When that opens, click on "Currency Balances" under the heading "Financial Information."
• A new window will open and you can click the radial-dial button for the currency you want to add. Next, click "Open Balance" at the bottom of the page. This "opens" the currency account for that currency. Next, you have to move money into the opened currency account to cover the pending reward.
• To put money into your new PayPal currency account, click the "Convert" link on the same page (lower right, under the box). The boxes will give you the option to transfer money from one currency account to another (e.g. you can transfer USD $10.00 to Euros). Click the "Continue" button, then click "Convert" and confirm the transaction. You should see a confirming screen showing the money in the foreign currency account.

We use the PayPal approved Automated Program Interface (API). Instructions on how to set your PayPal account up for our service can be found by going to the MyStoreRewards home page in your Auctiva account and clicking on the "Automate Rewards Payment" tab

There are two primary activities we will automatically complete for you using your PayPal account. The first is to "read" your PayPal sales. This allows our service to "see" who made purchases with you and how much they paid you. Secondly, once we have this information we can send an invitation to your new buyers and automatically calculate and send rebate rewards to those buyers who opt-in to your MyStoreRewards program.

We also access your PayPal account directly to issue rebate rewards from within your PayPal account. We do this using the PayPal MassPay function. After sign-up we'll send you instructions on how to give our service automated access to issue your MassPay payments.

It is important to state that you have 100% control over what access you provide us at PayPal.

Yes! To cancel your MyStoreRewards account at any time, simply go to My Account>MyStoreRewards home page and click the "Cancel Subscription" button. Or you can send an email to customerservice@mystorerewards.com with the subject of "Cancel My Account." Once your account is cancelled, MyStoreRewards will contact each of your opted-in buyers to inform them that your reward program is ending.

Once you cancel, you are responsible for removing any reference to MyStoreRewards from your eBay listings. You can remove the banner manually by removing the HTML, or file a support request to contact our Customer Support and have them perform a bulk removal of the banner.

1. Available for US based merchants, PickPerfect is an exciting new marketplace designed specifically for Auctiva sellers. Its expansive taxonomy makes it the perfect fit for Auctiva sellers.
2. A powerful marketing solution designed to connect your items with the people who want to buy them.

• Apparel
• Accessories
• Jewelry
• Electronics
• Home
• Sporting Goods
• Collectibles
• Kitchen

• A US bank account
• Tax information
• A US business and return address

• From the One-page lister, create the eBay listing as usual (Please note: PickPerfect requires a Fixed Price listing).
• You'll see the "PickPerfect" item information in the last section of the One-page lister.
• Click the "Import Item Details" button to populate the PickPerfect item details.
• Before you post the item, make sure the "Also post to PickPerfect when posted to eBay." checkbox is selected to link the items and keep their quantities in sync.
• Now when you post that listing, it will post to both eBay & PickPerfect and will keep the listing's quantities in sync if one is purchased. Please note: To maintain a sync between the eBay and PickPerfect items, the eBay listing must be relisted using the Auctiva Closed Listings page, otherwise the relisted item may fail to generate a sync.

• Initially when you export your active eBay listings to PickPerfect, the listing's quantities will be synced. This way if an item sells on eBay the quantity sold is decremented from PickPerfect and vise versa.
• Once a synced listing ends, it must be relisted directly through the Auctiva Closed Listings page to mantain the sync. If you try and export an active eBay Listing that was previously exported to PickPerfect, it may fail to create a sync due to the listing having a "duplicate item title" of the previously exported listing.
  
  

• Reposting the listing via the Closed Listing page will ensure your eBay and PickPerfect items and quantities stay in sync.
• Please note: We do not suggest reposting a saved listing to PickPerfect twice (posting a Saved Listing to PickPerfect will create a new item in PickPerfect–which can create listings with duplicate titles), instead go to the Auctiva Closed Listings page to relist the listing and keep the quantities in sync.

• When the eBay item sells out, the PickPerfect item quantity will be set to 0 and will no longer be purchasable, until the eBay listing is relisted or you've updated the PickPerfect item's quantity.
• To disable the PickPerfect item but keep the eBay listing active, just go the the PickPerfect items page and set the item to "disabled".
• Please note: If you manually end an eBay listing early, it will not end/disable the PickPerfect item. If you end an eBay listing early, you will also need to manually "disable" the PickPerfect item.

• To disable a PickPerfect item, go the the PickPerfect items page and set the item to "disabled".

1. Sign up for the Auctiva Pro, Elite, Advanced, or Starter plan.
2. Select “I want all active content removed from my listings” on the plan confirmation page.
3. Submit your plan and Auctiva will begin reviewing your active listings.
4. When active content is found, it will automatically be removed from the listing.
5. When the process completes, you’ll receive an informative Auctiva account message where you'll be able to verify the results of the update.
6. The active content remover tool can only update active listings–so when you relist and repost listings, it will continue to review and remove active content from those listings as well.

• Customizable settings such as text, color and style, allows you to easily promote your brand on all listings.
• Attracts more mobile shoppers with the responsive design.
• It's compliant with all eBay policies, including the upcoming policy.

• To automatically apply the Scrolling Gallery to all listings, ensure the "Append Auctiva Scrolling Gallery to my listings" preference is set to "Yes."
• Then, customize the Scrolling Gallery to your liking.
• You're set! All new listings posted to eBay will now contain the new Scrolling Gallery.

• It's compliant with all eBay policies, including the Active Content Policy.
• It's customizable! Choose to hide or display it on your listings.
• Easily track your products' performance and see which ones shoppers are viewing the most, right from the Auctiva listing page.
• Provides a streamlined and professional design.

1. They're mobile-responsive and compliant with all eBay policies.
2. There's over 250 unique Listing Template designs to choose from.
3. A wide range of designs are available including professional, seasonal, themed and customizable options.
4. Plus it's easy! Just choose which template you want to use directly from the One-page lister.

1. Sign up for the Auctiva Pro, Elite, Advanced, or Starter plan.
2. Select “I want all active content removed from my listings” on the plan confirmation page.
3. Submit your plan and Auctiva will begin reviewing your active listings.
4. When active content is found, it will automatically be removed from the listing.
5. When the process completes, you’ll receive an informative Auctiva account message where you'll be able to verify the results of the update.
6. The active content remover tool can only update active listings–so when you relist and repost listings, it will continue to review and remove active content from those listings as well.

Yes. All links that relate to an Auctiva feature are now HTTPS and are aligned with the new browser security standard.

For already active listings, we’ve automatically updated all Auctiva related links to be HTTPS. If for some reason you’re still seeing a listing with an HTTP Auctiva related link, this is most likely because of (1) that listing wasn’t eligible for revision or, (2) you’re token expired––in which case you’ll just need to sign into your Auctiva account and re-tokenize.

Due to new browser security standards, eBay now wants all links to be served over an HTTPS connection. If you’ve received HTTPS warnings from eBay this likely means you have an unsecure (HTTP) link within your listing’s item description and should remove it or change it to HTTPS.

You can read more about eBay’s security standards here.

If you’ve placed links into your item descriptions and need help removing them from listings in bulk, here’s how to do it up to 250 listings at a time:

1. Make sure you’re registered with an Auctiva plan first.
2. Go to your Active Listings page.
3. Select the listings you need to remove the link from, or just select all the listings on that page, up to 250.
4. Click the “Bulk Revise” button.
5. In the “Field” drop down menu, select “Description”.
6. In the “Find this matching text” box, paste the HTTP URL you want removed.
7. In the “Replace with this text” box, insert a blank space, or you can replace the link with other text.
8. Click “Continue” & then “Confirm Changes”.
9. Please Note: Depending on the volume of listings you're updating, this process may take a few minutes to complete.

• The Auctiva Search Engine Optimizer is an easy-to-use tool that gives you the ability to increase your listing’s visibility in eBay search results.
• The SEO tool shows you your eBay listings that are lacking structured data like UPCs, MPNs, brand names, materials, etc… and provides SEO suggestions which you can approve with a single click. Then after you approve a suggestion, the Search Engine Optimizer will go ahead and automatically update your listing with the approved data, allowing you to quickly and easily improve the visibility of your active eBay listings.

1. Go to the Search Engine Optimizer page within your Auctiva account.
2. All listings the SEO tool has found suggestions for will be displayed on that page.
3. If needed, use the drop down menus to view and select the right suggestion for that listing’s attribute.
4. If the suggestion doesn’t fit your listing, you can type in your own value, or select “ignore”.
5. Then simply click “Update” for a single listing, or use the checkboxes to update your listings in bulk.
6. That’s it! After you click “update” our system will go and update your listing with the SEO data automatically. Updates generally happen within minutes of your approval, but depending on how many listings you have, it may take up to 2 hours to complete.

• Providing structured data, like the product GTIN and other attributes like brand name, color, size, etc... in your listing, helps buyers find the exact product they’re searching for. When eBay receives structured data, they’re able to surface your listing in search results more often because it matches the buyer's criteria.
• The Search Engine Optimizer helps increase the visibility of your listing in eBay search results because it constantly reviews your listings and checks to see if they’re lacking structured data. When it finds a listing is lacking structured data, it will populate SEO suggestions for you to review. Once you approve a SEO suggestion, the Search Engine Optimizer will automatically update your listing with the structured data which will then increase your listing’s exposure on eBay.

• The Search Engine Optimizer only provides SEO suggestions for listings that are missing a recommended attribute. Meaning, if you’ve already provided all of the recommended item specifics in your listing, your SEO is good and there’s simply no SEO suggestions.
• Additionally, the Search Engine Optimizer generates SEO suggestions based off of the information you have provided within your listing’s title and description; so if your listing is lacking a product attribute and you also have a very vague description, the SEO tool may not be able to generate a suggestion for that particular listing.

• After you’ve approved an SEO suggestion, the automatic revision typically updates your listing within a few minutes. However, if you have a very large amount of active listings, the update may take up to 2 hours to complete.
• Additionally, If your listing doesn’t meet eBay’s revision policy the Search Engine Optimizer will not be able to automatically update the listing with the SEO suggestion.