We're here to make multi-channel selling easy. One place, one solution to manage inventory, sync quantity, list efficiently and market affordable.

We provide a wide variety of powerful marketing tools for eBay.
Not only do we simplify multi-channel selling by providing Auto-Synced Quantity, inventory and order management features, but we also provide a variety of marketing tools that will help boost your eBay sales, including:

1. Email Marketing
2. The Search Engine Optimizer
3. The cross-selling Scrolling Gallery
4. 300+ Listing Templates Designs
5. A Free Emporium Storefront for eBay

1. Posting and editing via Auctiva
2. Auto-Synced Quantity
3. Reporting Dashboard
4. The SEO Tool and more

It’s easy. Once you've linked your selling accounts to Auctiva, all of your listings are automatically imported. Then once your products have finished importing into your Auctiva account, you’ll receive an email informing you the import has completed.

Auctiva currently supports Fulfillment By Merchant (FBM). We do plan to support Fulfillment By Amazon (FBA) and the Multi-Channel Fulfillment (MCF) service in the near future, however at this time we only provide listing management for FBM Amazon items.

You can cancel your account at anytime. Simply contact our support team here, let them know you’d like to close your account and they’ll do so.

We accept PayPal, Visa and Mastercard. You can add or edit your payment method anytime from your Payment Method page.

Auctiva Shipping Insurance is similar to insurance offered by other services - it is just purchased by us in bulk, made available to our users and is simple to purchase through Auctiva. Some of the benefits include:

1. Auctiva Shipping Insurance policies are cheaper.
2. Auctiva Shipping Insurance policies cover most international shipments up to $2,500.
3. Auctiva Shipping Insurance policies cover shipments via all major carriers.
4. Policies can be automatically generated with our Auto-Insure feature, or you can generate them manually when needed.
5. Policies can be purchased up to 72 hours after the carrier's recorded ship date!
6. The claims process is easy and can be completed online.

View our Shipping Insurance Terms & Conditions for Shipsurance Policies: Shipsurance Terms & Conditions

View our Shipping Insurance Terms & Conditions for Shipsurance Policies: Shipsurance Terms & Conditions

Yes! We support sales management for eBay, and Amazon sales are coming soon! Whenever you process your orders via Auctiva, we automatically send the data straight back to the marketplace it originated from so that your buyer receives the notification that their order is on its way!
Directly from your Auctiva Sales page you can review and process your sales. Here are some of the sales management features we offer:

1. Check rates, purchase and print discounted USPS shipping labels. As we provide integrated USPS shipping labels, you do not need an USPS account. Instead, you can simply purchase them at a discounted price directly from your Auctiva account!
2. Set up Auto-Insurance Rules to help streamline the after-the-sale processes and protect your shipments. Or buy discounted shipping insurance for a single order only as you need it.
3. Add or update tracking information, print packing slips and even leave feedback for your eBay buyers.

Yes. As long as you have the Auto-Synced Quantity setting enabled and that product SKU is also listed on another channel, the quantities will be synchronized automatically. Meaning, the quantity available will be updated across all linked channels whenever a sale or an edit occurs.
The quantity synchronization occurs as soon as possible; generally taking 5-15 minutes to complete, however depending on your product volume it may take a bit longer.

Yes, you can email previous eBay customers! We offer a Custom Newsletter email marketing feature for eBay, to anyone subscribed to a Multi-Channel plan, however this is not available for Amazon customers. Here’s how it works:

1. Go to your Custom Newsletter management page within your Auctiva account.
2. Click the “Get Started” button and by following the 5 easy steps, create your seller newsletter invitation email.
3. Create a custom message that explains what your newsletter is about and invite them to subscribe. Select up to 7 eBay listings you want to promote in your invitation email and click the “Send” button to send an invitation out to all of your recent eBay buyers.
4. Wait a few days, and then go back to your Custom Newsletter management page and check your “Subscriber List”.
5. Once you’ve built up your subscriber list, you can then send out a custom newsletter promoting up to 12 of your top eBay listings and send it out to whoever is subscribed. At any time buyers subscribed to your newsletter can unsubscribe, so be sure to put meaningful, enticing and relevant information in your newsletters that will keep buyers interested and coming back to your store.

At this time you cannot send orders to your Amazon FBA(MCF) service that did not originate on Amazon.com, via Auctiva. However this is on our roadmap and should be available in the future!

Say goodbye to repetitive work and use the 1-Page Lister to quickly create a new listing and post it to all linked channels at the same time. Here’s an overview of the process:

1. Go to the Multi-Channel 1-Page Lister in your Auctiva account.
2. Type in the product title, ASIN, EPID, or GTIN (UPC, EAN, ISBN or MPN) of the product you want to start selling.
3. Select the product that represents the one you’re selling. Notice all of the product information is pre-populated for you!
4. Next, fill out the remaining listing details specific to your listing, such as the quantity available, the price, shipping details etc... Take note that you also have the option to use one of our mobile-responsive Listing Template designs for your eBay listing. This is a great way to differentiate your listing from the competition and make your product stand out.
5. Use the “Channel Override” options if you’d like to specify specific information for a particular channel. For example, say you wanted to sell your product on Amazon $2 cheaper than the other channels. You’d simply click to add a Channel Override for “Price” and select the Amazon option, then input the list price you want reflected on your Amazon listing. The base price (non-channel override price) will be used for all other channels.
6. Lastly, review your product information, activate the toggle for each channel you want to post the product to, and then click the submit button; it’s that easy. One place, one page, one solution.

Yes. In the “Product Details” section of the 1-Page Lister, toggle the “Has variations” option to enable the variation generator tool. From here, you can add the variant attribute and attribute options to the listing as well as define the price and quantity for each option.

Once you link your selling accounts to Auctiva, all of your listings are automatically imported; it’s that easy. Once your products have finished importing into your Auctiva account, you’ll receive an email informing you the import has completed.
If you've recently posted a new listing via Amazon Seller Central, it may take up to 2 hours for it to be imported into your Auctiva account. If you've recently posted a new listing via eBay Seller Hub, it may take up to 15 minutes for it to be imported into your Auctiva account.

Currently we do not support CSV or other file imports, however this is on our roadmap and should be available in the near future.

It's easy. Once you link your seller accounts to Auctiva, all of your listings are automatically imported. Once your products have finished importing into your Auctiva account, you’ll receive an email informing you the import has completed. Depending on how many products you have, this process may take 10 minutes to 2 hours to complete.
Once your products have finished importing, you’ll find them on the Product Catalog page within your Auctiva account. Note: If you’re running eBay auctions or non-GTC eBay listings, you’ll see those reflected in the “Auctions” tab of your eBay Listings page.
If you're looking to bulk upload new products into Auctiva and push them to a channel, a file upload tool will be available in the near future.
If you've recently posted new listings via Amazon Seller Central, it may take up to 2 hours for that product to be imported into your Auctiva account and if you've recently posted new listings via eBay Seller Hub, it may take up to 15 minutes for it to be imported.

Creating new products in bulk via a CSV file will soon be supported. In the meantime, you can use our Multi-Channel 1-Page Lister to create a new product and list it to all linked channels at the same time. It’s quite fast and simple; here’s how it works:

1. Go to the 1-Page Lister in your Auctiva account.
2. Type in the product title, ASIN, EPID, or GTIN (UPC, EAN, ISBN or MPN) of the product you want to start selling.
3. Select the product that best represents the one you have, and notice all of the product information is pre-populated for you!
4. Next, fill out the remaining listing details such as the quantity available, the price, shipping details etc... Take note that you also have the option to use one of our mobile-responsive Listing Template designs for your eBay listing. This is a great way to differentiate your listing from the competition and make your product stand out.
5. Use the “Channel Override” options if you’d like to specify specific information for a particular channel. For example, say you wanted to sell your product on Amazon $2 cheaper than the other channels. You’d simply click to add a Channel Override for “Price” and select the Amazon option, then input the list price you want reflected on your Amazon listing. The base price (non-channel override price) will be used for all other channels.
6. Lastly, review your product information, activate the toggle for each channel you want to post the product to, and then click the submit button; it’s that easy. One place, one page, one solution.

Our system syncs quantities based off of your listing’s SKU. If you choose to use Auto-Sync Quantity, our system will review all of your listings across all linked channels and will keep them in sync whenever an edit or sale occurs as long as the listings have matching SKUs.
When you turn on Auto-Sync Quantity for the first time, you’ll be prompted to pick a channel. We’ll then use the quantities from those listings for the initial sync.

Yes. If your listings do not contain SKUs, we’ll auto-generate them for you. And don’t worry–if you want to use Auto-Sync Quantity, you’ll be able to. To sync product quantities together, you simply need to give the listings' the same SKU. As Amazon does not allow SKU editing, we suggest you edit the SKU of your eBay listing, and give it the same SKU as the Amazon listing you want it to sync with.
You can do this easily from your Auctiva Product Catalog. To sync product together, follow these guidelines:

1. Go to your Product Catalog in Auctiva
2. Locate the Amazon listing you want to sync, and copy the Amazon listing SKU.
3. Then, locate the eBay listing you want synced to that Amazon listing and click the title to edit the product.
4. Next, paste the SKU you copied from the Amazon listing into the SKU field.
5. You'll be prompted to "link" the listings together.
6. Verify this is the same product and then click to link the listings together.

Yes. If you have the Auto-Synced Quantity setting enabled and that product SKU is also listed on other linked channels, the quantities will be synchronized. Meaning, the quantity available will be updated across all linked channels whenever a sale occurs.
The quantity synchronization occurs as soon as possible; generally taking 2-15 minutes to complete.

The quantity synchronization occurs as soon as possible; generally taking 2-15 minutes to complete.

Simply turn on the Auto-Sync Quantity setting. This feature automatically syncs quantities across all channels as long as the listings have matching SKUs. Meaning if you want your Amazon “Rose Gold iPhone X” listing to have synchronized quantity with your eBay “Rose Gold iPhone X” listing, make sure their SKUs are exactly matching. Then, as long as you have the Auto-Synced Quantity setting enabled, our system will keep those quantities in sync automatically!

Auto-Sync Quantity will update your listings as quickly as possible. Generally the update will complete within 2-15 minutes after the sale has occurred.

You’re in control of how your inventory is managed. You can either choose the Inventory Management setting “Auto-Sync Quantity” or “Allocated Quantity”. Here’s the difference between the two:

Auto-Sync Quantity
If you enable Auto-Sync Quantity for your Auctiva Inventory Management, we’ll keep your multi-channel product quantities in sync, automatically, whenever a sale occurs. This gives you the ability to to expand your product reach, without the worry of overselling!
Here’s how it works: Listing quantities are synchronized based off your listing’s SKU value. Meaning, in order to utilize Auto-Sync Quantity across multiple channels, you need to ensure the listings you want synced together contain the exact same SKU. This is the case for variant and non-variant listings.

Allocated Quantity
If you enable Allocated Quantity for your Auctiva Inventory Management, that means you decide the quantity volume that’s allocated to each channel. Simply put, this setting means that you manage quantity values independently per channel and our system will not sync quantities.

Please Note:

1. For eBay: Auto-Sync Quantity is only supported in eBay listings that are in a Fixed Price and Good til Canceled format. Auto-Synced Quantity is not available to eBay listings that are in an Auction or duration format.
2. For Amazon: Auto-Synced Quantity is only supported in Amazon FBM listings; it is not available for Amazon FBA listings.