Your Auctiva/eBay/PayPal payment and shipping information is automatically synchronized on your eBay Sales page when available (some events such as cleared eChecks cannot be reconciled in real time).

However, when you mark an item as "shipped" directly on eBay, or print a label on eBay, the tracking icon on the Sales page in Auctiva will not automatically be updated. You must click the tracking icon to update the information within your Auctiva account.

The most likely reason your combined transactions are not showing up as such on your Auctiva Sales page is that you have not set your eBay account to combine payments.

To combine payments on eBay:

1. Go to your My eBay page on ebay.com.
2. Click on the My Account tab.
3. Select "Site Preferences."
4. Under "Shipping Preferences" click the Edit button to the right of "Offer combined payments and shipping."
5. Make your changes and click Save.

Purchasing Auctiva Shipping Insurance is easy to do, either one policy at a time or in bulk. Our Sales page makes it easy to purchase and manage your insurance policies by including the policy info within the page.

To purchase insurance from the Sales page:

For single transactions:

1. Click the "Purchase Insurance" button to the right of the transaction.
2. The transaction will expand with a summary of the purchase price, shipping cost, tax, etc.
3. After reviewing the cost of the policy, click the "Purchase Insurance" button at the bottom of the transaction window.
4. A confirmation window will appear with a link to view the policy details if necessary.

For multiple transactions:

1. Check the box to the left of each transaction you want to purchase insurance for.
2. Click the "Purchase Insurance" button at the top of the Sales page.
3. After the policies have been successfully purchased, a confirmation message will appear at the top of the Sales page.

Yes! We support sales management for eBay, and Amazon sales are coming soon! Whenever you process your orders via Auctiva, we automatically send the data straight back to the marketplace it originated from so that your buyer receives the notification that their order is on its way!

Directly from your Auctiva Sales page you can review and process your sales. Here are some of the sales management features we offer:

1. Check rates, purchase and print discounted USPS shipping labels. As we provide integrated USPS shipping labels, you do not need an USPS account. Instead, you can simply purchase them at a discounted price directly from your Auctiva account!
2. Set up Auto-Insurance Rules to help streamline the after-the-sale processes and protect your shipments. Or buy discounted shipping insurance for a single order only as you need it.
3. Add or update tracking information, print packing slips and even leave feedback for your eBay buyers.

Yes. As long as you have the Auto-Synced Quantity setting enabled and that product SKU is also listed on another channel, the quantities will be synchronized automatically. Meaning, the quantity available will be updated across all linked channels whenever a sale or an edit occurs.

The quantity synchronization occurs as soon as possible; generally taking 5-15 minutes to complete, however depending on your product volume it may take a bit longer.

Yes, you can email previous eBay customers! We offer a Custom Newsletter email marketing feature for eBay, to anyone subscribed to a Multi-Channel plan, however this is not available for Amazon customers. Here’s how it works:

1. Go to your Custom Newsletter management page within your Auctiva account.
2. Click the “Get Started” button and by following the 5 easy steps, create your seller newsletter invitation email.
3. Create a custom message that explains what your newsletter is about and invite them to subscribe. Select up to 7 eBay listings you want to promote in your invitation email and click the “Send” button to send an invitation out to all of your recent eBay buyers.
4. Wait a few days, and then go back to your Custom Newsletter management page and check your “Subscriber List”.
5. Once you’ve built up your subscriber list, you can then send out a custom newsletter promoting up to 12 of your top eBay listings and send it out to whoever is subscribed. At any time buyers subscribed to your newsletter can unsubscribe, so be sure to put meaningful, enticing and relevant information in your newsletters that will keep buyers interested and coming back to your store.

At this time you cannot send orders to your Amazon FBA(MCF) service that did not originate on Amazon.com, via Auctiva. However this is on our roadmap and should be available in the future!

Say goodbye to repetitive work and use the 1-Page Lister to quickly create a new listing and post it to all linked channels at the same time. Here’s an overview of the process:

1. Go to the Multi-Channel 1-Page Lister in your Auctiva account.
2. Type in the product title, ASIN or GTIN (UPC, EAN, ISBN or MPN) of the product you want to start selling.
3. Select the product that represents the one you’re selling. Notice all of the product information is pre-populated for you!
4. Next, fill out the remaining listing details specific to your listing, such as the quantity available, the price, shipping details etc... Take note that you also have the option to use one of our mobile-responsive Listing Template designs for your eBay listing.
5. Use the “Channel Override” options if you’d like to specify specific information for a particular channel. For example, say you wanted to sell your product on Amazon $2 cheaper than the other channels. You’d simply click to add a Channel Override for “Price” and select the Amazon option, then input the list price you want reflected on your Amazon listing. The base price (non-channel override price) will be used for all other channels.
6. Lastly, review your product information, activate the toggle for each channel you want to post the product to, and then click the submit button; it’s that easy. One place, one page, one solution.

Yes. In the “Product Details” section of the 1-Page Lister, toggle the “Has variations” option to enable the variation generator tool. From here, you can add the variant attribute and attribute options to the listing as well as define the price and quantity for each option.

Once you link your selling accounts to Auctiva, all of your listings are automatically imported; it’s that easy. Once your products have finished importing into your Auctiva account, you’ll receive an email informing you the import has completed.

If you've recently posted a new listing via Amazon Seller Central, it may take up to 2 hours for it to be imported into your Auctiva account. If you've recently posted a new listing via eBay Seller Hub, it may take up to 15 minutes for it to be imported into your Auctiva account.

Currently we do not support CSV or other file imports, however this is on our roadmap and should be available in the near future.

It's easy. Once you link your seller accounts to Auctiva, all of your listings are automatically imported. Once your products have finished importing into your Auctiva account, you’ll receive an email informing you the import has completed. Depending on how many products you have, this process may take 10 minutes to 2 hours to complete.

Once your products have finished importing, you’ll find them on the Product Catalog page within your Auctiva account. Note: If you’re running eBay auctions or non-GTC eBay listings, you’ll see those reflected in the “Auctions” tab of your eBay Listings page.

If you're looking to bulk upload new products into Auctiva and push them to a channel, a file upload tool will be available in the near future.

If you've recently posted new listings via Amazon Seller Central, it may take up to 2 hours for that product to be imported into your Auctiva account and if you've recently posted new listings via eBay Seller Hub, it may take up to 15 minutes for it to be imported.

Creating new products in bulk via a CSV file will soon be supported. In the meantime, you can use our Multi-Channel 1-Page Lister to create a new product and list it to all linked channels at the same time. It’s quite fast and simple; here’s how it works:

1. Go to the 1-Page Lister in your Auctiva account.
2. Type in the product title, ASIN, EPID, or GTIN (UPC, EAN, ISBN or MPN) of the product you want to start selling.
3. Select the product that best represents the one you have, and notice all of the product information is pre-populated for you!
4. Next, fill out the remaining listing details such as the quantity available, the price, shipping details etc... Take note that you also have the option to use one of our mobile-responsive Listing Template designs for your eBay listing. This is a great way to differentiate your listing from the competition and make your product stand out.
5. Use the “Channel Override” options if you’d like to specify specific information for a particular channel. For example, say you wanted to sell your product on Amazon $2 cheaper than the other channels. You’d simply click to add a Channel Override for “Price” and select the Amazon option, then input the list price you want reflected on your Amazon listing. The base price (non-channel override price) will be used for all other channels.
6. Lastly, review your product information, activate the toggle for each channel you want to post the product to, and then click the submit button; it’s that easy. One place, one page, one solution.

With a single click, the Auto-Lister gives you the ability to quickly and easily add your existing products onto new marketplaces. Currently, you can use the Auto-Lister to get your eBay products listed on Amazon. Checkout your Auto-Lister product suggestions here and see how easy it is to expand your product reach from eBay to Amazon!

1. Go to the Auto-Lister within your Auctiva account.
2. Review the left-side column to see your existing products and where they’re currently listed. The column on the right, shows you our Auto-Lister product suggestion and the channel you can activate it on.
3. Be sure to review the suggested product by clicking on the “view” link.
4. If needed, you can adjust the Inventory Management setting to use either Auto-Synced Quantity or Allocated Quantity on a per product basis.
5. Click “Activate” to publish that product. Or select all products and publish them in bulk.
6. Click “Don’t Activate” if you do not want to sell that product on that marketplace.
7. That’s it! Once you’ve clicked “Activate” on an Auto-Lister suggestion, it should be reflected on that marketplace within 1 - 15 minutes; the processing time may vary depending on your product volume.
8. Now, when you view that product on your Auctiva Product Catalog page, you’ll see a single product which represents both marketplace listings.

The Auto-Lister currently supports pushing your eBay products to Amazon. When you Activate a product from the Auto-Lister, the listing is instantly submitted. Depending on your product volume, it may take 1 - 15 minutes before it will show in your Seller Central account.

First, verify your Amazon account is properly linked to Auctiva. You can do that here. Then make sure your products have valid GTINs (UPC, EAN, ISBN). If you do not know what your product’s GTIN is check to see if you have any SEO suggestions for GTINs. If not, you can get them at GS1.

If you're looking to synchronize your listing's quantity across multiple marketplaces, we offer that service with any of our Multi-Channel listing plans. Find the plan that's right for you here.

Our system syncs quantities across channels based off of your listing’s SKU. If you choose to use Auto-Sync Quantity, our system will review all of your listings across all linked channels and will keep them in sync whenever an edit or sale occurs as long as the listings have matching SKUs.

When you turn on Auto-Sync Quantity for the first time, you’ll be prompted to pick a channel. We’ll then use the quantities from the listings on that channel for the initial sync.

Yes. If your listings do not contain SKUs, we’ll auto-generate them for you. And don’t worry–if you want to use Auto-Sync Quantity, you’ll be able to. To sync product quantities together, you simply need to give the listings' the same SKU. As Amazon does not allow SKU editing, we suggest you edit the SKU of your eBay listing, and give it the same SKU as the Amazon listing you want it to sync with.

You can do this easily from your Auctiva Product Catalog. To sync product together, follow these guidelines:

1. Go to your Product Catalog in Auctiva
2. Locate the Amazon listing you want to sync, and copy the Amazon listing SKU.
3. Then, locate the eBay listing you want synced to that Amazon listing and click the title to edit the product.
4. Next, paste the SKU you copied from the Amazon listing into the SKU field.
5. You'll be prompted to "link" the listings together.
6. Verify this is the same product and then click to link the listings together.

Now your products have been linked together and the listings now contain the same SKU, which will allow you enable Auto-Synced Quantity for that product!

Yes. If you have the Auto-Synced Quantity setting enabled and that product SKU is also listed on other linked channels, the quantities will be synchronized. Meaning, the quantity available will be updated across all linked channels whenever a sale occurs. The quantity synchronization occurs as soon as possible; generally taking 2-15 minutes to complete.

The quantity synchronization occurs as soon as possible; generally taking 2-15 minutes to complete.

Simply turn on the Auto-Sync Quantity setting. This feature automatically syncs quantities across all channels as long as the listings have matching SKUs. Meaning if you want your Amazon “Rose Gold iPhone X” listing to have synchronized quantity with your eBay “Rose Gold iPhone X” listing, make sure their SKUs are exactly matching. Then, as long as you have the Auto-Synced Quantity setting enabled, our system will keep those quantities in sync automatically!

You can change your default Inventory Management preference at anytime here. Additionally, you can change this setting on a product by product basis. This allows you to set your default account preference to Allocated Quantity and gives you the ability to try out our Auto-Synced Quantity feature on a few products, or vise versa.

Auto-Sync Quantity will update your listings as quickly as possible. Generally the update will complete within 2-15 minutes after the sale has occurred.

You’re in control of how your inventory is managed. You can either choose the Inventory Management setting “Auto-Sync Quantity” or “Allocated Quantity”. Here’s the difference between the two:

Auto-Sync Quantity
If you enable Auto-Sync Quantity for your Auctiva Inventory Management, we’ll keep your multi-channel product quantities in sync, automatically, whenever a sale occurs. This gives you the ability to to expand your product reach, without the worry of overselling! Here’s how it works: Listing quantities are synchronized based off your listing’s SKU value. Meaning, in order to utilize Auto-Sync Quantity across multiple channels, you need to ensure the listings you want synced together contain the exact same SKU. This is the case for variant and non-variant listings.

Allocated Quantity
If you enable Allocated Quantity for your Auctiva Inventory Management, that means you decide the quantity volume that’s allocated to each channel. Simply put, this setting means that you manage quantity values independently per channel and our system will not sync quantities.

Please Note:

1. For eBay: Auto-Sync Quantity is only supported in eBay listings that are in a Fixed Price and Good til Canceled format. Auto-Synced Quantity is not available to eBay listings that are in an Auction or duration format.
2. For Amazon: Auto-Synced Quantity is only supported in Amazon FBM listings; it is not available for Amazon FBA listings.

We currently have a complete integration with:

1. Amazon US
2. eBay US

We currently support the Amazon US and eBay US marketplaces.

Yes. If Amazon has approved the product, given it an ASIN and it's up for sale, it will be imported into your Auctiva account. Please note, at this time we do not support product creation for Amazon. Meaning, if your product does not already have an ASIN assigned in Amazon's catalog, you’ll need to create it on Amazon first, then once it’s approved by Amazon it will be imported into your Auctiva account.

As long as you’re on Amazon’s Professional selling plan yes, you have the ability to link your seller central account to Auctiva.

Yes. Any eBay seller account can be linked to Auctiva.

Yes. We support eBay Business Policies! In fact, in order to use Auctiva Multi-Channel your eBay Business Policies actually need to be enabled. During your Auctiva account set up, if they’re not already enabled, we’ll enable them for you automatically.

Yes, if you have auction or duration listings on eBay you can manage those directly from your Auctiva account, right from the eBay Listing page. Auctions and non-GTC listings are not eligible for the multi-channel features such as Auto-Synced Quantity and the Multi-Channel 1-Page Lister which is why these listings are not displayed on your Product Catalog page.

You can update your inventory across all linked channels right from your Auctiva Product Catalog. You have the ability to easily bulk edit the price, quantity and status of your multi-channel products with just a few clicks. Here’s how it works:

1. Go to your Product Catalog.
2. Use the left filter to find the product(s) you need to update.
3. Click the “Bulk Actions” button located at the top of the page and select to either bulk edit the price, quantity or status.
4. If editing the price or quantity, you’ll see those fields are now editable. Simply input the new value and click the “Save & Update” button to submit the update.
5. If editing the status, simply choose to “Activate” or “Inactivate” the product. Activating your products means that all associated listings will become active for sale. Inactivating your products means that all associated listings will become inactive so they’re not available for sale.

You can manage your variation products in Auctiva just as you would any other product. On your Auctiva Product Catalog, you’ll see a parent product that represents and stores all of your variant product information.
Simply go to your Product Catalog page, locate your variant listing and use the “variations” down arrow to expand the variation details.

Yes. As long as you have the Auto-Synced Quantity setting enabled, the quantities will be synchronized anytime you make a sale. Simply put, the quantity available will be updated across all linked channels automatically, whenever a sale or edit occurs.

The quantity synchronization occurs as soon as possible; generally taking 5-15 minutes to complete, however depending on your product volume it may take a bit longer.

It’s quite easy. Here’s how to do it:

1. Go to your Product Catalog page within your Auctiva account.
2. Use the left filter to find the product(s) you need to update. Notice you can use the “Qty” filter to search for products that are currently out of stock, or you can search for a range of quantity.
3. Then, click the “Bulk Actions” button located at the top of the page and select to bulk edit the quantity and price.
4. Notice, the price and quantity fields have become editable, in which you can now input the new value and click the “Submit & Update” button.
5. That’s it! Our system will submit the updates to all linked channels, generally taking a few seconds to a few minutes to complete.

At this time file importing and editing is not supported. However this is on our roadmap and should be available in the near future.

Currently we do not support CSV file importing or editing, however this is on our roadmap and should be available in the near future.

The Auctiva Search Engine Optimizer is an easy-to-use tool that gives you the ability to increase your listing’s visibility in eBay search results.

The SEO tool shows you your eBay listings that are lacking structured data like UPCs, MPNs, brand names, materials, etc… and provides SEO suggestions which you can approve with a single click. Then, after you've approved a suggestion, the Search Engine Optimizer will go ahead and automatically update your listing with the approved data, allowing you to quickly and easily improve the visibility of your active eBay listings.

Using the Search Engine Optimizer to improve your listing’s visibility in eBay search is quick and easy. Here’s how it works:

1. Go to the Search Engine Optimizer page within your Auctiva account.
2. All listings the SEO tool has found suggestions for will be displayed on that page.
3. If needed, use the drop down menus to view and select the right suggestion for that listing’s attribute.
4. If the suggestion doesn’t fit your listing, you can type in your own value, or select “ignore”.
5. Then simply click “Update” for a single listing, or use the checkboxes to update your listings in bulk.
6. That’s it! After you click “update” our system will go and update your listing with the SEO data automatically. Updates generally happen within minutes of your approval, but depending on how many listings you have, it may take up to 2 hours to complete.

Providing structured data, like the product GTIN and other attributes like brand name, color, size, etc... in your listing, helps buyers find the exact product they’re searching for. When eBay receives structured data, they’re able to surface your listing in search results more often because it matches the buyer's criteria.

The Search Engine Optimizer helps increase the visibility of your listing in eBay search results because it constantly reviews your listings and checks to see if they’re lacking structured data. When it finds a listing is lacking structured data, it will populate SEO suggestions for you to review. Once you approve a SEO suggestion, the Search Engine Optimizer will automatically update your listing with the structured data which will then increase your listing’s exposure on eBay.

The Search Engine Optimizer constantly reviews your active and saved eBay listings and checks to see if they’re lacking structured data such as product GTINs like UPCs, EANs, MPNs and ISBNs or product attributes like brand name, color, size, material, etc... Then, when the SEO tool finds a listing is lacking structured data, it reviews the listing’s title and description and populates SEO suggestions for you to review and approve.

The Search Engine Optimizer only provides SEO suggestions for listings that are missing a recommended attribute. Meaning, if you’ve already provided all of the recommended item specifics in your listing, your SEO is good and there’s simply no SEO suggestions.

Additionally, the Search Engine Optimizer generates SEO suggestions based off of the information you have provided within your listing’s title and description; so if your listing is lacking a product attribute and you also have a very vague description, the SEO tool may not be able to generate a suggestion for that particular listing.

After you’ve approved a SEO suggestion, the automatic revision typically updates your listing within a few minutes.

After you’ve approved an SEO suggestion, the automatic revision typically updates your listing within a few minutes. However, if you have a large volume of active listings, the update may take up to 2 hours to complete.

Additionally, If your listing doesn’t meet eBay’s revision policy the Search Engine Optimizer will not be able to automatically update the listing with the SEO suggestion.