Auctiva Shipping Insurance is similar to insurance offered by other services - it is just purchased by us in bulk, made available to our users and is simple to purchase through Auctiva. Some of the benefits include:

1. Auctiva Shipping Insurance policies are cheaper.
2. Auctiva Shipping Insurance policies cover most international shipments up to $2,500.
3. Auctiva Shipping Insurance policies cover shipments via all major carriers.
4. Policies can be automatically generated with our Auto-Insure feature, or you can generate them manually when needed.
5. Policies can be purchased up to 72 hours after the carrier's recorded ship date!
6. The claims process is easy and can be completed online.

View our Shipping Insurance Terms & Conditions for Shipsurance Policies: Shipsurance Terms & Conditions

View our Shipping Insurance Terms & Conditions for Shipsurance Policies: Shipsurance Terms & Conditions

Auctiva Shipping Insurance is disabled when you open your account. You can enable Auctiva Shipping Insurance via the following process:

1. Click here to go to the Auctiva Shipping Insurance settings page.
2. Check the box next to "Enable Auctiva Shipping Insurance".
3. Configure your settings for domestic and international orders.
4. You can even set it up so that only orders that exceed a specific price point get auto-insured.
5. Save your settings.

You must purchase insurance on an item no more than 72 hours after the item has been shipped.

Please note that the Auctiva Auto-Insure Rules feature will NOT generate a policy if the item is paid for more than 7 days after the purchase date. If you wish to insure such items, you must purchase the insurance policy manually.

Shipments cannot be insured after the date the loss has been discovered. If you purchase Auctiva Shipping Insurance for a package you know is already damaged, there is no coverage.

The following items are excluded from coverage:

Accounts, bills, currency (collectible currency not sold at face value are not excluded), cash in transit, evidence of debt, checks, money orders, COD payments, coins (collectible coins are not excluded), securities and other negotiable papers, tickets, deeds, notes, gift cards, manuscripts, documents, neon items, hazardous material (per UPS Hazardous Materials List), LCD monitors or screens, televisions (including LCD, plasma, CRT, projection, and similar), perishable cargo or similar property, eggs, any stone or ceramic slabs, automobiles, motorcycles, live animals, flowers, plants, seeds, cigarettes/cigars, cotton, guns (guns more than 100 years old are not excluded), tobacco, windows, plate glass, stained glass, float glass, laptop computers (including tablet computers, iPads, and similar), and mobile telephones (including cell phones, smart phones, messaging phones, iPhones, android phones, blackberry phones, and similar.)

If you are shipping using the United States Postal Service, make sure to follow the USPS International Mail Manual rules located here: http://pe.usps.com/text/imm/welcome.htm. If you ship a prohibited item, there is NO COVERAGE.

In order for a package to be covered, the shipping carrier must have verified acceptance of your package for mailing. This is found on the respective tracking websites of the shipping carriers. If a shipping label is printed but not scanned by the carrier as accepted it is deemed as never been mailed and there is no coverage.

Items shipped to the following countries are excluded from coverage:

Afghanistan, Angola, Bolivia, Burma, Congo, Cuba, Iran, Iraq, Ivory Coast (Cote d'Ivoire), Liberia, Nigeria, North Korea, Paraguay, Sierra Leone, Somalia, Sudan, Syria, Venezuela. Any location that would be in violation of any U.S. economic or trade sanctions including OFAC Restricted Countries.

For shipments to Russian and other Commonwealth of Independent States countries (includes Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan) coverage ceases upon touchdown of the aircraft at the airport of destination or upon discharge from the overseas vessel at the destination discharge port.

Yes, you can still purchase Auctiva Shipping Insurance if you are printing your shipping labels through eBay - just make sure that you aren't purchasing their optional shipping insurance.

1. Locate the item/s on your Auctiva Sales page.
2. Click the View Insurance button to the right of the item.
3. Click the File Claim link.
4. Follow all the instructions provided on filing a claim.

Please note: Shipments from the US to Canada must follow the international claim policy rules.

To check the status of an existing Shipsurance claim, click here.

Yes. Regardless of whether you listed through Auctiva, another listing tool or posted directly on eBay, you can still purchase Auctiva Shipping Insurance for your packages.

You can set up your Auto-Insure Rules to automatically purchase insurance for every transaction or just those that exceed the dollar amount you specify. Or you may purchase insurance manually within 72 hours of the carrier's recorded ship date/time.