Auctiva Help Resources
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  • Which marketplaces are integrated into Auctiva Multi-Channel?
    We’re currently integrated with the Amazon US and eBay US marketplaces. We do plan on expanding our integrations in the near future so be sure to stay tuned!
  • How does Auctiva Multi-Channel compare to other multi-channel selling services?

    We're here to make multi-channel selling easy. One place, one solution to manage inventory, sync quantity, list efficiently and market affordable.

    We provide a wide variety of powerful marketing tools for eBay.
    Not only do we simplify multi-channel selling by providing Auto-Synced Quantity, inventory and order management features, but we also provide a variety of marketing tools that will help boost your eBay sales, including:

    1. Email Marketing
    2. The Search Engine Optimizer
    3. The cross-selling Scrolling Gallery
    4. 300+ Listing Templates Designs
    5. A Free Emporium Storefront for eBay

    We offer flexible & affordable plans.
    Unlike other providers, our multi-channel selling solutions are affordable and are solely based off your active SKU/product count. Other providers often charge based off the number of orders you receive per month, but not here! We encourage you to increase your sales, without having to increase your expenses.
    For as low as $29.95/month you’re able to manage your multi-channel listings and orders from one easy-to-use platform, boost sales with our various marketing tools and save time with Auto-Synced Quantity.

    We’re dedicated to the success of your business.
    Since 1998 we’ve been committed to helping online sellers save time and increase their profits. We offer live chat, phone support, and every 2 weeks we host a free webinar to ensure you have multiple channels to seek help if you need it. Additionally, we offer email support assistance Monday through Friday from 9am to 6pm PT.
    Additionally, we have a very active Community Board where you can strike up a conversation with any Auctiva seller or Auctiva representative. Plus, follow us on Facebook, Twitter, Youtube or Instagram to stay up to date on our announcements, news and giveaway contests!

  • How does Auctiva Multi-Channel help me save time?
    Start saving time with Auto-Sync Quantity. If you have this setting enabled, Auto-Sync Quantity keeps your listing’s quantity in sync automatically, across all linked channels. Meaning, whenever you make a sale or update the listing’s quantity on one channel, it’s automatically updated on the others. This feature eliminates the repetitive act of revising quantity on every marketplace each time an order comes in.

    Additionally using the Multi-Channel One-Page Lister will also save you time. This feature gives you the ability to fill out one listing form and with a click of a button you can submit it to all linked channels. One place, one solution.

    We also provide a handful of automatic marketing features such as the cross-selling Scrolling Gallery for eBay, and Auto-Marketing Transactional Emails for eBay. These 2 automated features will not only save you time, but they’ll also help increase your multi-item purchases as well as turn past buyers into repeat buyers.

    Save even more time by streamlining your after-the-sale processes with our automated tools such as Auto-Insurance Rules and Auto-Feedback for eBay.
  • Can someone help me set up my Auctiva account?
    Yes. You can contact us anytime if you need assistance. Or attend one of our free webinars to see live demonstrations on how to set up and get the most out of your account.
  • What happens if I do not choose a plan before my Free Trial ends?
    If you do not put a payment method on file and pick a plan before your trial ends, your account will default to the Free Tools plan and you will lose access to the following features:
    1. Posting and editing via Auctiva
    2. Auto-Synced Quantity
    3. Reporting Dashboard
    4. The SEO Tool and more

    You will not be charged until your free trial is over, however we suggest you put a payment method on file and pick your plan before your Free Trial is up to ensure uninterrupted services. Checkout our monthly plans here to find the one that’s right for you.
  • How much does Auctiva Multi-Channel cost?
    Unlike other providers, our affordable multi-channel selling solutions are designed to scale with your business and are solely based off of your active SKU count. Monthly plans starting as low as $29.95 a month! You can checkout all of our plan options here.
  • What is a SKU and how do I know how many of them I have?
    The acronym SKU simply stands for Stock Keeping Unit; it’s basically a unique identifier that sellers can define in order to help keep track of their inventory. A SKU is generally unique for each seller as it’s defined by the seller themselves.

    Each listing has the ability to contain a SKU. If a listing does not have a SKU defined, our system assumes this a unique SKU and will count it towards your plan’s limit. On the contrary, if you have a listing on eBay and a listing on Amazon that contain the exact same SKU, that would only be counted as 1 active SKU.

    Additionally, as our system uses SKUs in order to sync quantities, we will automatically generate a SKU if your listing does not already have one. After you’ve linked your selling accounts to Auctiva, you can easily see how many unique SKUs you have by viewing the “Total Active SKUs” report on your Auctiva Dashboard.
  • My active SKU count fluctuates often, will that affect my monthly bill?
    Only if your active SKU count exceeds the limit for the plan you’re currently on will it effect your future bill. When you exceed your plan's SKU limit, you’ll be transitioned to the plan that supports that volume of SKUs and those fees will be reflected on your next month’s invoice.
  • How do I transfer my listings to Auctiva?

    It’s easy. Once you've linked your selling accounts to Auctiva, all of your listings are automatically imported. Then once your products have finished importing into your Auctiva account, you’ll receive an email informing you the import has completed.

  • What happens when I get a sale? Is the quantity updated across all channels, and how fast?
    Yes. If you have the Auto-Synced Quantity setting enabled and that product SKU is also listed on another channel, the quantities will be synchronized. Meaning, the quantity available will be updated across all linked channels whenever a sale or an edit occurs. Synchronization generally occurs within a couple of minutes, however it's possible the sync may take up to 15 minutes to complete.
  • Is there a mobile app I can use?
    Available for both iOS and Android devices, the Auctiva Image App allows you to capture new photos, edit and bulk upload images directly from your mobile device into your Auctiva account. At this time, there is not a listing app available.
  • How do I add and update my payment method?
    We accept PayPal, Visa and Mastercard. You can add or edit your payment method anytime from your Payment Method page.
  • How do I contact someone if I need help or have questions?
    You can contact our Customer Support Team by email 24/7, they’ll be glad to help. Additionally we invite you to register for a free Auctiva 101 Webinar where you’ll receive a live tour of an Auctiva Multi-Channel account as well as feature demonstrations.
  • Does Auctiva support FBA and FBM?

    Auctiva currently supports Fulfillment By Merchant (FBM). We do plan to support Fulfillment By Amazon (FBA) and the Multi-Channel Fulfillment (MCF) service in the near future, however at this time we only provide listing management for FBM Amazon items.