Our software is geared at saving you both time and money, while maximizing your eBay profits. Auctiva offers the most intuitive and comprehensive set of tools for eBay sellers.

• Our one-page lister and listing profiles make creating and posting listings with Auctiva a snap!
• We have a vast library of professionally designed listing templates that makes it easy to create and customize listings that attract buyers.
• Image hosting with security and editing features.
• After the sale marketing emails, plus custom newsletters you can create to promote your products and send out to past buyers.
• You'll have access to listing scheduling, automatic relists, counters and the Scrolling Gallery marketing tool.
• Plus, we offer email, live chat and phone support.

Yes, eBay fees still apply.

Please visit the following link for the eBay fee structure: http://pages.ebay.com/help/sell/fees.html

When you sign up for your Auctiva account and create an eBay token, your current eBay listings will automatically be imported into your Auctiva account, at which point they will be appended with our Auctiva Scrolling Gallery and View Counter.

Both of these items are very valuable marketing tools. The Auctiva Scrolling Gallery provides your customers with a quick look at the other items you have for sale on eBay, and the View Counter tracks the number of perspective buyers who have viewed your listings.

Auctiva has numerous written and video tutorials to walk you through the listing process. You can watch a video, navigate a tutorial online or print a copy as reference. Click the Tutorials & Videos link on the left side of this page to view all of your options.

Using Auctiva, you can place up to 24 images in each listing using the "Auctiva Image Selection" section of the one-page lister. These images will be added and supersized without additional eBay fees. You can add more images (that will not be supersized) into the "Item Description" area of your listing using the "Insert an Auctiva Hosted Image" button (mountain/sun) on the description editor toolbar.

1. Log into your Auctiva account.
2. Hover your mouse over the "Listings" tab and click on the "Active" link.
3. Click on the eBay item number. A new window will open with the eBay listing.
4. Select "Revise your item" at the top of the listing and make your changes.

You can also use our "Bulk Revise" feature to edit eBay listings without leaving Auctiva.com. To use this feature:

1. Log into your Auctiva account.
2. Hover your mouse over the "Listings" tab and click on the "Active" link.
3. Check the box next to each listing you would like to edit. Note: You can edit up to 100 listings at one time.
4. Click the "Bulk Revise" button.
5. Select the area of your listing that you want to revise using our drop-down menu.
6. Make your changes and click the "Continue" button.
7. Review and confirm your changes by checking the box next to the listings and click the "Confirm Changes" button. Note: Be sure to read the warning and any potential errors that may pop up carefully. All changes will appear on your listing almost immediately.
8. After your revisions have been processed, a summary displaying how many listings were revised and/or any errors that occurred will display.
9. Click the "Tutorials" link to the right for more detailed information regarding editing your live eBay listings.

You can use the "Revise Quantity" option to update the prices and quantities of your items individually through Auctiva.com as well. To use this feature:

1. Log into your Auctiva account.
2. Hover your mouse over the "Listings" tab and click on the "Active" link.
3. Click the "Revise Quantity" button (pencil) in the "Actions" column next to the item you would like to edit.
4. Make the desired changes to your quantity and price.
5. Click the "Save" button.
6. After your revision has been processed, a confirmation message will display.

If you have changed your eBay username, simply update that information in your Auctiva account by generating a new token.

To generate a new token:

1. Hover your mouse over the "My Account" tab and click on the "eBay" link in the "Settings" section.
2. Click on the "Get New Token" button.

There are several ways to purchase Auctiva Shipping Insurance. You can set up Auto-Insure Rules to insure packages only if they meet certain criteria that you define; you can purchase insurance while buying postage and printing a shipping label using Auctiva's Integrated Shipping Label feature; or you can purchase Auctiva Shipping Insurance policies manually after the sale, up to 72 hours after the recorded ship date.

To use the Auto-Insure feature

1. Hover your mouse over the "My Account" tab and click on the "Auctiva Shipping Ins." link.
2. Check the "Enable Auctiva Shipping Insurance" box.
3. Under the "Auto-Insure Rules" heading, you can choose "Do not automatically purchase insurance", "Auto-insure all eligible items" or insure based on shipping service and/or final transaction price.
4. Be sure to save your settings at the bottom of the page.

To purchase while using the Integrated Shipping Label feature

1. Go to your "Sales" page and click the "Get Shipping Label" icon next to the transaction you need to ship.
2. After filling out the package details, check the box at the bottom and enter the amount of insurance you desire where it says "Purchase insurance with coverage amount of $______."
3. You will see how much the policy will cost when you hit the blue "Calculate Rate" button.
4. Once you have confirmed the purchase of the label and shipping insurance, a policy will be generated that you can refer to in the transaction details.

To manually purchase Auctiva Shipping Insurance
For single transactions

1. Hover your mouse over the "eBay Sales" tab and click the "All" link.
2. Click the "Purchase Insurance" button (box/shield) to the right of the item you would like to insure.
3. Verify the summary information, and click the blue "Purchase Insurance" button to confirm purchase.

For multiple transactions

1. Hover your mouse over the "eBay Sales" tab and click the "All" link.
2. Check the boxes next to the items you would like to insure.
3. Click the blue "Purchase Insurance" button (located in the header above your transactions).
4. Verify the summary information on the next page, and click the blue "Purchase Insurance" button to confirm purchase.

1. Sign up for the Auctiva Pro, Elite, Advanced, or Starter plan.
2. Select “I want all active content removed from my listings” on the plan confirmation page.
3. Submit your plan and Auctiva will begin reviewing your active listings.
4. When active content is found, it will automatically be removed from the listing.
5. When the process completes, you’ll receive an informative Auctiva account message where you'll be able to verify the results of the update.
6. The active content remover tool can only update active listings–so when you relist and repost listings, it will continue to review and remove active content from those listings as well.

• From the One-page lister, create the eBay listing as usual (Please note: PickPerfect requires a Fixed Price listing).
• You'll see the "PickPerfect" item information in the last section of the One-page lister.
• Click the "Import Item Details" button to populate the PickPerfect item details.
• Before you post the item, make sure the "Also post to PickPerfect when posted to eBay." checkbox is selected to link the items and keep their quantities in sync.
• Now when you post that listing, it will post to both eBay & PickPerfect and will keep the listing's quantities in sync if one is purchased. Please note: To maintain a sync between the eBay and PickPerfect items, the eBay listing must be relisted using the Auctiva Closed Listings page, otherwise the relisted item may fail to generate a sync.

• Initially when you export your active eBay listings to PickPerfect, the listing's quantities will be synced. This way if an item sells on eBay the quantity sold is decremented from PickPerfect and vise versa.
• Once a synced listing ends, it must be relisted directly through the Auctiva Closed Listings page to mantain the sync. If you try and export an active eBay Listing that was previously exported to PickPerfect, it may fail to create a sync due to the listing having a "duplicate item title" of the previously exported listing.
  
  

• Reposting the listing via the Closed Listing page will ensure your eBay and PickPerfect items and quantities stay in sync.
• Please note: We do not suggest reposting a saved listing to PickPerfect twice (posting a Saved Listing to PickPerfect will create a new item in PickPerfect–which can create listings with duplicate titles), instead go to the Auctiva Closed Listings page to relist the listing and keep the quantities in sync.