Your Auctiva/eBay/PayPal payment and shipping information is automatically synchronized on your eBay Sales page when available (some events such as cleared eChecks cannot be reconciled in real time).

However, when you mark an item as "shipped" directly on eBay, or print a label on eBay, the tracking icon on the Sales page in Auctiva will not automatically be updated. You must click the tracking icon to update the information within your Auctiva account.

The most likely reason your combined transactions are not showing up as such on your Auctiva Sales page is that you have not set your eBay account to combine payments.

To combine payments on eBay:

1. Go to your My eBay page on ebay.com.
2. Click on the My Account tab.
3. Select "Site Preferences."
4. Under "Shipping Preferences" click the Edit button to the right of "Offer combined payments and shipping."
5. Make your changes and click Save.

Purchasing Auctiva Shipping Insurance is easy to do, either one policy at a time or in bulk. Our Sales page makes it easy to purchase and manage your insurance policies by including the policy info within the page.

To purchase insurance from the Sales page:

For single transactions:

1. Click the "Purchase Insurance" button to the right of the transaction.
2. The transaction will expand with a summary of the purchase price, shipping cost, tax, etc.
3. After reviewing the cost of the policy, click the "Purchase Insurance" button at the bottom of the transaction window.
4. A confirmation window will appear with a link to view the policy details if necessary.

For multiple transactions:

1. Check the box to the left of each transaction you want to purchase insurance for.
2. Click the "Purchase Insurance" button at the top of the Sales page.
3. After the policies have been successfully purchased, a confirmation message will appear at the top of the Sales page.

Yes! We support sales management for eBay, and Amazon sales are coming soon! Whenever you process your orders via Auctiva, we automatically send the data straight back to the marketplace it originated from so that your buyer receives the notification that their order is on its way!

Directly from your Auctiva Sales page you can review and process your sales. Here are some of the sales management features we offer:

1. Check rates, purchase and print discounted USPS shipping labels. As we provide integrated USPS shipping labels, you do not need an USPS account. Instead, you can simply purchase them at a discounted price directly from your Auctiva account!
2. Set up Auto-Insurance Rules to help streamline the after-the-sale processes and protect your shipments. Or buy discounted shipping insurance for a single order only as you need it.
3. Add or update tracking information, print packing slips and even leave feedback for your eBay buyers.

Yes. As long as you have the Auto-Synced Quantity setting enabled and that product SKU is also listed on another channel, the quantities will be synchronized automatically. Meaning, the quantity available will be updated across all linked channels whenever a sale or an edit occurs.

The quantity synchronization occurs as soon as possible; generally taking 5-15 minutes to complete, however depending on your product volume it may take a bit longer.

Yes, you can email previous eBay customers! We offer a Custom Newsletter email marketing feature for eBay, to anyone subscribed to a Multi-Channel plan, however this is not available for Amazon customers. Here’s how it works:

1. Go to your Custom Newsletter management page within your Auctiva account.
2. Click the “Get Started” button and by following the 5 easy steps, create your seller newsletter invitation email.
3. Create a custom message that explains what your newsletter is about and invite them to subscribe. Select up to 7 eBay listings you want to promote in your invitation email and click the “Send” button to send an invitation out to all of your recent eBay buyers.
4. Wait a few days, and then go back to your Custom Newsletter management page and check your “Subscriber List”.
5. Once you’ve built up your subscriber list, you can then send out a custom newsletter promoting up to 12 of your top eBay listings and send it out to whoever is subscribed. At any time buyers subscribed to your newsletter can unsubscribe, so be sure to put meaningful, enticing and relevant information in your newsletters that will keep buyers interested and coming back to your store.

At this time you cannot send orders to your Amazon FBA(MCF) service that did not originate on Amazon.com, via Auctiva. However this is on our roadmap and should be available in the future!