If you're looking to synchronize your listing's quantity across multiple marketplaces, we offer that service with any of our Multi-Channel listing plans. Find the plan that's right for you here.

Our system syncs quantities across channels based off of your listing’s SKU. If you choose to use Auto-Sync Quantity, our system will review all of your listings across all linked channels and will keep them in sync whenever an edit or sale occurs as long as the listings have matching SKUs.

When you turn on Auto-Sync Quantity for the first time, you’ll be prompted to pick a channel. We’ll then use the quantities from the listings on that channel for the initial sync.

Yes. If your listings do not contain SKUs, we’ll auto-generate them for you. And don’t worry–if you want to use Auto-Sync Quantity, you’ll be able to. To sync product quantities together, you simply need to give the listings' the same SKU. As Amazon does not allow SKU editing, we suggest you edit the SKU of your eBay listing, and give it the same SKU as the Amazon listing you want it to sync with.

You can do this easily from your Auctiva Product Catalog. To sync product together, follow these guidelines:

1. Go to your Product Catalog in Auctiva
2. Locate the Amazon listing you want to sync, and copy the Amazon listing SKU.
3. Then, locate the eBay listing you want synced to that Amazon listing and click the title to edit the product.
4. Next, paste the SKU you copied from the Amazon listing into the SKU field.
5. You'll be prompted to "link" the listings together.
6. Verify this is the same product and then click to link the listings together.

Now your products have been linked together and the listings now contain the same SKU, which will allow you enable Auto-Synced Quantity for that product!

Yes. If you have the Auto-Synced Quantity setting enabled and that product SKU is also listed on other linked channels, the quantities will be synchronized. Meaning, the quantity available will be updated across all linked channels whenever a sale occurs. The quantity synchronization occurs as soon as possible; generally taking 2-15 minutes to complete.

The quantity synchronization occurs as soon as possible; generally taking 2-15 minutes to complete.

Simply turn on the Auto-Sync Quantity setting. This feature automatically syncs quantities across all channels as long as the listings have matching SKUs. Meaning if you want your Amazon “Rose Gold iPhone X” listing to have synchronized quantity with your eBay “Rose Gold iPhone X” listing, make sure their SKUs are exactly matching. Then, as long as you have the Auto-Synced Quantity setting enabled, our system will keep those quantities in sync automatically!

You can change your default Inventory Management preference at anytime here. Additionally, you can change this setting on a product by product basis. This allows you to set your default account preference to Allocated Quantity and gives you the ability to try out our Auto-Synced Quantity feature on a few products, or vise versa.

Auto-Sync Quantity will update your listings as quickly as possible. Generally the update will complete within 2-15 minutes after the sale has occurred.

You’re in control of how your inventory is managed. You can either choose the Inventory Management setting “Auto-Sync Quantity” or “Allocated Quantity”. Here’s the difference between the two:

Auto-Sync Quantity
If you enable Auto-Sync Quantity for your Auctiva Inventory Management, we’ll keep your multi-channel product quantities in sync, automatically, whenever a sale occurs. This gives you the ability to to expand your product reach, without the worry of overselling! Here’s how it works: Listing quantities are synchronized based off your listing’s SKU value. Meaning, in order to utilize Auto-Sync Quantity across multiple channels, you need to ensure the listings you want synced together contain the exact same SKU. This is the case for variant and non-variant listings.

Allocated Quantity
If you enable Allocated Quantity for your Auctiva Inventory Management, that means you decide the quantity volume that’s allocated to each channel. Simply put, this setting means that you manage quantity values independently per channel and our system will not sync quantities.

Please Note:

1. For eBay: Auto-Sync Quantity is only supported in eBay listings that are in a Fixed Price and Good til Canceled format. Auto-Synced Quantity is not available to eBay listings that are in an Auction or duration format.
2. For Amazon: Auto-Synced Quantity is only supported in Amazon FBM listings; it is not available for Amazon FBA listings.