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Frequently Asked Question:

How do I file a claim?

  1. Locate the item/s on your Auctiva Sales page.
  2. Click the View Insurance button to the right of the item.
  3. Click the File Claim link.
  4. Follow all the instructions provided on filing a claim.

Please note: Shipments from the US to Canada must follow the international claim policy rules.

To check the status of an existing Shipsurance claim, click here.