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Frequently Asked Question:

How do I set my preferred e-mail defaults?

We automatically send emails for each email type with an account preference set to "On".

To set your email account preferences, follow these steps:

  1. Hover your mouse over the "My Account" tab and click on the "Acct. Preferences" link in the "Settings" section.
  2. Scroll down to the "Auto Email Management" section and choose your preferred email settings from the provided drop-down menus.
  3. Click the "Update Account Preferences" button at the bottom of the page.

We have professionally designed default emails created for each email type, but you can create your own and set those as your defaults. Once you have created your own emails, you can change the default auto email that will be used for each type by following these steps:

  1. Hover your mouse over the "eBay Sales" tab and click on the "Manage" link in the "Custom Emails" section.
  2. All default emails will appear in gray.
  3. Locate the email you created that you would like to make your new default email for the desired type (i.e. Order Confirmation, Payment Reminder, etc.) and click the icon with the green check mark. That email choice will turn grey to confirm your change.
  4. Use the drop-downs at the top of the page to sort your emails by email type or eBay site.