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Frequently Asked Question:

Why am I getting an error message when I attempt to post my listing?

A listing may fail to post either because it does not pass the validation we have in place to ensure all the required fields are filled in or because it is rejected by eBay when we submit the listing request to them.  In either case, an error message will be available in your Auctiva account to help you identify the problem.

If you attempt to post a listing through Auctiva and receive a confirmation message indicating the item is being posted to eBay but the item never shows up as active in your eBay account, it is likely that eBay rejected the attempt to post the listing and returned an API error.

On the other hand, if you attempt to post the listing through Auctiva and receive an error indicating the listing did not pass validation or something similar, it is likely that you do not have all the required fields filled in.  In this situation, you should be able to see the specific errors in the listing by opening up the saved listing and clicking the blue "Error Check" button at the bottom of the page.

For an overview of eBay's error messages, please visit:

If, after reading through these error messages, you are still unable to get your item posted, please file a support request