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Frequently Asked Question:

Why is the Auctiva Shipping Insurance option grayed out when creating a shipping label?

If the Auctiva Shipping Insurance box is grayed out when trying to create a shipping label, it could be for several reasons:

  1. Insurance was already purchased because you have auto-purchase rules enabled on your account.
  2. The item isn't eligible for insurance coverage.
  3. The buyer lives in a country that isn't covered by Auctiva Shipping Insurance.
  4. You don't have Auctiva Shipping Insurance enabled on your account.

For more information see theĀ Terms & Conditions, or check out the FAQs under the "Auctiva Shipping Insurance" heading.