Frequently Asked Question:
How do I handle returns with MyStoreRewards?
Before you issue a return to a buyer who has paid with PayPal, you should check to see if the buyer received a rebate reward. If so, simply refund the expected amount less the rebate reward. For example, if your buyer paid $100 for an item and received a $2.00 reward rebate from you, and then the buyer returns the item asking for a refund, you should send the buyer only $98.00 to complete the refund. Your buyer is notified this will happen when they join your MyStoreRewards program.