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Frequently Asked Question:

How do I handle returns with MyStoreRewards?

Before you issue a return to a buyer who has paid with PayPal, you should check to see if the buyer received a rebate reward. If so, simply refund the expected amount less the rebate reward. For example, if your buyer paid $100 for an item and received a $2.00 reward rebate from you, and then the buyer returns the item asking for a refund, you should send the buyer only $98.00 to complete the refund. Your buyer is notified this will happen when they join your MyStoreRewards program.