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Frequently Asked Question:

How do my international buyers get their reward?

We issue your buyer rewards in the same currency as the buyer paid. If you are a US seller and have a Canadian buyer, that buyer may pay for your item in Canadian dollars, but PayPal automatically exchanges the currency back into US dollars to pay you. This works well for both parties because, as far as you both think, you are only operating in your own currency. However, when we issue rewards, we make the reward payment in the buyer's original currency.

To properly issue the reward to your buyer, you need foreign currency balances in your PayPal account. You will get an email notifying you of foreign currencies BEFORE they are issued. When you get the email, ensure that your PayPal account has the required currency balance available. The steps to do that are below:

 

  •  Log-in to PayPal. Click on the "Profile" link in the main header bar. When that opens, click on "Currency Balances" under the heading "Financial Information."
  • A new window will open and you can click the radial-dial button for the currency you want to add. Next, click "Open Balance" at the bottom of the page. This "opens" the currency account for that currency. Next, you have to move money into the opened currency account to cover the pending reward.
  • To put money into your new PayPal currency account, click the "Convert" link on the same page (lower right, under the box). The boxes will give you the option to transfer money from one currency account to another (e.g. you can transfer USD $10.00 to Euros). Click the "Continue" button, then click "Convert" and confirm the transaction. You should see a confirming screen showing the money in the foreign currency account.