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Frequently Asked Question:

Why can't I log in?

There are a variety of things that could potentially prevent you from logging into your account. If you are certain you are entering your credentials correctly and you are still unable to log in, be sure to consider the following:
  1. Please make sure your browser is configured to accept cookies from Auctiva.com. Click here for more information on how this can be done.
  2. Be sure you don't have a password filling program running on your system that could be putting in the wrong password. To avoid this possibility, enter your password manually.
  3. If the previous suggestions do not help, make sure you have all anti-virus, anti-spyware, and anti-ad spyware turned off. Then, try again. Some of these programs can interfere with our Javascript calls.
  4. You may also have had too many invalid log in attempts. Please file a support request to address that problem.
  5. If none of the above apply to your situation, please file a support request.